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Recent Reviews from AutoNation Ford Marietta

I had the most HORRIBLE experience with this dealership. I bought a 2018 model Ford F350 at this dealership, and took same truck there for maintainance 3-4 weeks after purchase. The repairs was delayed due to non availability of parts. In the process the issued temporary tag expired and I was unable to drive the truck out of their yard. I visited the tag office to find out why I did not get the permanent tag in my mail and realized that the delays was as a result of their internal administrative issues. The Vehicle was bought in September and I did not get the tag in the mail till January of the following year. I have all documentary evidences , even from tag office to prove their administrative inefficiencies. I visited the dealership in February to remove my truck but was told that they can’t find my truck (Truck was stolen in their lot). There was no camera footage provided nor manifest to show who drove my truck out of their yard. This I considered very shocking , Insane and unbelievable. I am still in shock till now as I write this review. I put down a down payment of $20k and still paying note till date in a truck I don’t have nor drive. I am pained and in severe crisis because I just can’t afford to mess up my credit due to their carelessness and negligence. I am very confused about this incident. A claim was filed with the superior court , series of depositions were held between my Attorney and the dealership’s Attorney but for some reasons they got a final judgement in their favour and left me alone to deal with this ugly debt and situation. My Attorney was not aware of the final judgement and I personally also did not receive a notice of same final order from court July 29 2022. I am in severe pain now and want my voice heard. I need to be given fair hearing and my voice needs to be heard. I am paying note on a truck bought September 2021 with a down payment of $20k till now and still in debt on a truck I don’t have nor driving. What do you all feel about this?

Lookman Adetunji Feb 14, 2023

I had been a loyal customer to AutoNation Ford service for the past 9 years, but after my recent experience I am searching for a new provider. Recently on Dec 24th my check engine light came on, I called that afternoon to make an appointment to drop my vehicle off to have the issue checked, I was warned when the appointment was made that is may be 3-5 days until they will be able to get to it due to lack of personnel, when I dropped off the vehicle Dec. 27th the service advisor stated that he would be back with me by Friday the 30th. Well that date passed so I tried to call to get an update on the 31st, and there was no one that could even let me know that my vehicle was still there as my service advisor was off even the service manager was off, I finally was able to speak to a body within the service dept after various calls and being switched to voicemails and was advised that the vehicle was there but nothing had been done with it. Finally on Monday Jan 2nd I received a call from the service manager with the diagnostic review of what was wrong with my vehicle which was that the turbo went out and it would be a couple of days Wednesday or Thursday before it would be ready, mind you during this time I have had to rent a vehicle. So Thursday arrives and I have heard nothing from the service dept. regarding my vehicle, so I call to inquire on the status of the repairs and again there was no one available to answer my inquiry I then requested the service manager call me ASAP regarding this issue. 2 hours later I receive a call from the service manager telling me that the repairs have been delayed due to a lack of material needed and the needed material was due to arrive that day or the next and it would be the following Tuesday or Wednesday before the repairs would be complete. I reminded the service mgr that I was renting a vehicle and asked if AutoNation would be reimbursing me the cost of the rental and was quickly informed that AutoNation does not do that. I expressed my TOTAL displeasure with this whole situation and all I got was SORRY. I asked what the purpose of setting an appointment when they could not even look at the car for 3-5 days, the purpose I was told was so that I could meet with the service advisor to discuss the situation, really??? I could have discussed the issue on the phone and saved myself a weeks worth of a car rental. I asked the service manager why I had to always contact the advise for updates instead of being transparent and reaching out to me with delays. I advised the manager at that time that AutoNation has lost a longtime customer and I would be voicing my displeasure over various forms of social media against AutoNation. An hour later I received a call from the manager that they offered a loaner so that I could turn in my rental. I finally was able to pick up my vehicle on the 11th 2 weeks after I dropped it off and when I picked up my vehicle I never received SORRY FOR THE DELAY.

Atllarry Jan 16, 2023

Absolutely horrible communication... well absolutely HORRIBLE everything from the service department. We sent our truck to this dealership for service, pretty big job, 3 weeks ago. We were originally told that they were fighting with our extended warranty because they only wanted to pay 10 hours of labor time and the dealership said it was 18 hours for the labor time. After my boyfriend talking with this dealership for a couple of weeks there was no more information from the warranty company, and they still hadn't started on our work vehicle. Please keep in mind that I am pretty high up for the dealership I work for back home, so I know how all of this works. I asked the service advisor to send me the estimate and I would call the extended warranty company and find out why they weren't wanting to cover the entire repair. They eventually sent us the estimate for the repairs along with the opcodes. needless to say, according to the ALL of the labor time guides, which is what warranty companies go off of, the work that needed to be done on our truck called for 11.5 hours NOT 18. I understand them trying to get more out of a warranty company but there is NO WAY that a warranty company will do an 89% markup at $200 an hour. They probably could have gotten 12.5 hours of to include diag from the warranty company. AFTER all that I call another dealership about 15 minutes from this one and explained what I do for a living and what the labor time guide calls for. That advisor spoke to his manager, and they agreed that they could do the work for the 12.5 hours. Sadly, that dealership couldn't get us in for a week and we needed our truck back at the beginning of the year to get back to work in Georgia, so we spoke to AutoNation and they dropped it to 14 hours of labor time and promised it would be done by the time my boyfriend made back to town (Jan 4th) so we agreed to let them complete the work and STILL HAVE TO PAY OUT OF POCKET!!!! This is ridiculous! fast forward to today... It is 1:39 pm Georgia time (we aren't from there) and he has been sitting at the dealership since about 10am. They told him it would be another hour around 11 am but yet.... STILL ISN'T DONE!!!! I work for a car dealership and the lack of customer service has absolutely blown my mind!! We will NEVER EVER return for purchasing or for service. It is sad that to get the service department to call us back that we had to call the sales department and they walked a note to the advisor so that he would actually call us. The service department ruined us even purchasing from there and we purchase a new vehicle about once a year as we put a lot of miles on our vehicles. Their loss. 100% do no recommend and if you go here, I hope you know what you are looking at and talking about or you will get screwed over.

Ashley Jan 4, 2023

My last experience with AutoNation Ford was terrible. I took my vehicle in at least three times because the check engine light kept coming on and then going off in the 2019 Ford Escape and it was starting rough periodically. The last time I took it to AutoNation Ford I was told I would need a new engine. This was shocking because the vehicle was running well except the periodic issue with starting rough. I just had the transmission replaced on warranty and now I am being told I need a new motor after the vehicle is 4,000 miles past the warranty. I did research and found out there is a technical bulleting addressing the fact that this Ford Engine has a design flaw that allows the coolant to leak into the cylinders where the head is supposed to be sealed from the block. Ford designed small "canals" that leak over time ruining the motor. This is a problem with the ECOBoost Motors for about 6 years including my 2019 Ford Escape. The Service Team at AutoNation Ford were aware of this flaw that should be a recall and did not tell me when the vehicle was under warranty. They recommended I trade in the vehicle after the transmission went bad but did not address the motor issue which had already begun to be an issue. The Service Team knew about the Technical Bulletin that addressed the flaw in the design of this motor. After all of the issues with this vehicle I requested that the Service Team help me with Ford to get the vehicle repaired under warranty and the manager stated that if it is out of warranty he could not help me. He told me to call Ford directly and texted me the number. The attitude and rudeness of the manager forced me to take my vehicle to Lithia Springs Ford to get the motor repaired. Lithia Springs Ford Service is rated at #3, they were super helpful and charged me $200 less for the repair. The repair still cost me $ 2,900.00 that should be covered under warranty and a recall. Based on the poor service by AutoNation and Ford I intend to tell the truth when anyone asks about my experience with Ford and AutoNation Ford which is the service is terrible and both are not honest with their clients. I have been a Ford Client for over 30 years purchasing only Fords but the quality of the vehicles is very bad and the fact that they have been dishonest about this motor issue makes things much worse for Ford's reputation. Sincerely, Joe

Joe Rodriguez Oct 27, 2022

Had my 2014 Flex towed in since it would not start the night before after driving it an hour away from my house. This was a Thursday. Had gone online to make an appointment - since that's the only way to do things nowadays - for 730AM on Friday (the next day) morning. In fact, every single appt time on their website showed availability. I thought this a bit strange since all the other Ford service centers I checked with were booked into November! Reserved the appt. Next day I receive an email that says my appt had been moved from 730AM to 400PM the same day. Didn't bother me that much since I knew they were open on Saturday. Saturday afternoon I call in to check on status. Woman who helped me said the vehicle was assigned to a tech but it hadn't been looked at yet - but she gave me a good dose of hopium saying 'they might get on it today'. Wonder how many times they've said that to other folks. Saturday goes by. Sunday is closed. Monday I call in and get the same story. Tuesday goes by. Wednesday morning they call and tell me the problem - which by then I had enough time to figure out what it was from YouTube. A $32 part - which is part of a recall that should have been expanded to all Flex owners from Dearfield builds of affected years. A whole week without a car for something that takes 30 min to change. I was ready to go to the dealership, buy the part at the parts counter, go out to my vehicle with a 7mm and 10mm wrench and fix the damn thing myself. My point isn't how much the repair cost. It's the obvious disconnect between online service appointment scheduling and the reality of the backlog. The fact that you let customers schedule service without being transparent [honest] about the wait is dirty pool. What's worse is deceptively allowing people to pick appt times online and then, once the vehicle is on site, 'kick the can' down the road blaming a back-log of cars that you never knew about. People don't like to be deceived - and they will take their business elsewhere.

Christian Caden Oct 6, 2022

Edit: I took my 5 stars back and gave them one star. I'd give less if I could. DO NOT BUY FROM THESE PEOPLE! The sales experience was great, but it went downhill pretty quickly. My Jeep started ticking like a diesel as soon as I got it home. Called and left messages repeatedly for someone to call me back so I could get it looked at. No one ever called. Talked to a lady in the service department and was told I could bring it in but I'd have to leave it for 5 days before it could be looked at and they would not give me a rental (even though I bought a warranty that covered rentals.) I ended up having to take it to VW of Buford because the main manager had sent me an email wanting to know about my experience. He (fortunately for me, unfortunately for him) took on this issue. It took THREE AND A HALF MONTHS for my car to be repaired and returned to me. No apologies from the selling dealership. No compensation. No apologies from the Marietta location. The long time was thanks to AutoNation Ford not completing and submitting the pre-sale inspection report. Jason and Matt at VW are wonderful. I had to have an attorney call AutoNation Ford and the main manager told her "he didn't know who she was talking about but that vehicle was purchased online and delivered." Not hardly. I would never. Funny how he didn't know who she was talking about but made up how I got my vehicle. It was a terrible experience. They basically sold me a Jeep with a torn up engine. It had to have all new rocker arms, camshaft and thermostat. Do not buy from these crooks. It will be a headache that never ends. I also had to call where the repairs were done and hunt down the paperwork for repairs since an email sent to the Marietta location went unanswered for 3 weeks...i just got the paperwork last week. I bought this vehicle in MARCH! 7 months of headache. I will never do business with this location again and I urge my friends to avoid them as well. I HIGHLY recommend this dealership to anyone looking to buy a vehicle. I hate car shopping so badly. They made it so easy and stress free. Greg was wonderful when showing me the vehicle and answering any questions I had. And Holly has went above and beyond with helping to get my financing settled and taken care of. I appreciate these two so much!

Kayla Zimmerman Sep 27, 2022

The short: Poor customer service, poor communication, management that doesn’t care about customers, and zero desire to make it better are the reasons I wouldn’t recommend AutoNation Ford of Marietta. The long: I brought in my car for a front suspension and intermittent stalling issue. Michael in service booked the car and told me it would be several days before they could look at it. I understand that shops get busy and left the car with them. Several days later, I get a call with the diagnosis and proceed with the repair. They ordered parts that would arrive on a Monday afternoon. That Tuesday morning (day 10 at the dealer) I called the dealership and got no answer. I got a follow up text saying Michael the service advisor was off that day but the parts arrived and would be installed when there was an available bay. Lori, the representative texting me, kept giving me updates like everything was going smoothly. At 4:45pm on the day Lori projected the car was going to be ready (Wednesday, day 12 at the dealer) I got a call from Michael saying that the parts were not on the truck and the repair would be put off until a later date. At that point, I decided to pick up my car and pursue other options since there was no clear plan to complete my car. When I picked up the car, Michael insisted on billing me for the tech’s time “driving and diagnosing” the car. I explained to Michael that I had not received any communication that the parts weren’t on the truck in the 48 hours before he called me. I explained that this was not reasonable and therefore I should not pay the $170 Michael tried to justify. After explaining my reasoning behind wanting to discuss a resolution, Michael seemed to have zero regard for anything except collecting the $170 from me. Needing possession of my vehicle and having no other choice, I paid for the “time spent driving and diagnosing the vehicle”. I then walked inside and explained the issue I was having to Jerry Metcalf, the general manager. Jerry told me he would look into it and give me a call. I received no call during the following business day. I went back to the dealer again that night and brought the issue of the dealership’s erroneous communication, including the entire text conversation with Lori, to the attention of Jerry the general manager, who then told me that the entire situation was my fault for taking possession of the car before it could be serviced. He then laughed at me and walked away, which shows the way this dealer is run. I left the dealership 12 days later with a car in unchanged condition and $170 less with no resolution in sight.

Jakob Christiansen May 26, 2022

We took our Ford to this dealership because there was an issue with the engine. Fortunately, the issue was covered under our warranty. Unfortunately, we took the car to this dealership for servicing. I have our entire experience detailed below, but this is what you should all know at a glance: - It took our car over 3 weeks to get worked on. - It took just over a month to get our car back (entire timeline listed below) - The date we were told the car would be ready was pushed back four times - The technicians prefer to text and hide behind screens (I had to call the dealership and request they actually call me) - IMPORTANT: After we got our car, customer service reached out to us to see how we thought our service was. When we told them we were not happy with it, she told us the dealership’s online reviews have not been great recently. She then told us if we left a review giving them at least four stars, they would give us two free oil changes. Nov 12th: We called the dealership to schedule a service. We were told if we got the car towed there that evening, we would get an appointment the following day at 9:30am to get our car looked at. Nov 13th: On the way to the dealership, we called to let them know we would be there to tell them what the issue was. They told us that getting our car there the previous evening only got the car on a list to be looked at and that no appointment had been made. Nov 18th: We texted to see if any update had come about. They let us know the car had been looked at and the parts needed to fix it had been ordered (not sure why they did not reach out to tell us that, but okay) Nov 23rd: We texted once again for an update and were told the parts were not in, but that the car would be ready by Nov 29th. Nov 30th: We texted again and were told the parts were in, but the technicians had started work on another car while waiting for our parts, and that they could not continue working on our car until that car was finished. We were told the car would be finished by the end of the following week. Dec 8th: We texted again, they told us they were still working on the other car but they were still planning to get ours done by the end of the week. Dec 10th: I got tired with our technician (Dave Howard) only communicating with us via text, so I called the dealership and requested he call me back asap. He did and told me the car was being worked on and it would be done by the 13th or 14th. Dec 13th: I called Dave Howard again and he said the car would be done on the 14th or 15th. Dec 15th: My girlfriend texted him asking for an update and he pushed pick-up day to the 16th. Dec 16th: We finally got our car back! Yay! Dave Howard was not there when we picked the car up. We received a call hours after getting the car from customer service asking us how our experience was. We were honest and voiced our dissatisfaction. To this, the customer service representative informed us the dealership’s online reviews have not been good recently, and she offered us two free oil changes if we left a review of 4 stars or more. Wow. In summary, do not take your car here if you want your car looked at in a reasonable amount of time. Do not take your car here if you want to receive your car back in a reasonable amount of time. Do not take your car here if you don’t like doing business with disrespectful liars who are comfortable with providing horrible service and trying to cover it up with cheap bribes over the phone.

Grant Foxworth Dec 16, 2021

Please, don’t take your car to this dealership. This is coming from somebody who has experience their horrible service twice and you might wonder, why twice, because I thought to give them a second chance. The first one was with a recall, they told me over the phone that it will take 2 days to get my car done, which ok… I think is fine, 5 days later, no update and when I ask them about my card Ruben response was, well come and pick it up if you think you can get it done somewhere else, which that exactly what I did and they fix it in 2 hours. 2nd experience, about 3 weeks ago, I took my car there due an emergency and because it was the closer place; BIG MISTAKE! They held my card for 7 days and guess who got my car again, Ruben, very nice at the beginning: “here’s my cel, my direct phone number” I was told again, it will take 2 days, nope… it took them 7 days for a simple fix! I called, texted and finally decide to show up. When I was there they told me oh! You car is ready and when I ask them why they didn’t contact me they said, the call me (LIE), they email (LIE, because I never disclosed my email). I put my complain in the “customer department” and I did got a response, they told me the manager they will get back to me. Today I got a call and at the end I had to laugh, because it’s a joke! The whole problem is the management team on that place and their staff is just the reflection of how that business is been directed. The manager got all defensive and before you think I was a “Karen” I have work on customer service for more than 20 years and I have seen any kind of customer. I was nice I say my side of the story and I told them that bad reviews are all over their page, he got all defensive and told me that I was not been fair because that only happen to me… you tell me, what kind of response is that from a general Manager? Please take your car to another place and save the headaches

Nincy Ayala - Kirkconnell Aug 20, 2021

Made an Appointment to drop off my truck. early on Saturday afternoon for wheel balance, rotate, and alignment. was told it would be done same day. Drop off took more than 30 minutes because two service advisors saw me and put their heads down and ignored me. The third spent a large amount of time BSing with the client before me about motorcycle stuff. Told the advisor I would like a call when it was done but would probably pick up Monday morning rather than that night. While I was waiting a mechanic came out and jumped into a 350Z on the line and chirped the tires hard and took off at speed inside the drop off lanes. The service advisor didn't wear a mask as the sign on the door and the audio message said was the company policy. Monday rolls around and I still haven't heard anything. I call in the early afternoon and am told I will be called right back by the advisor. after more than an hour I call back again to spend 10-15 minutes on hold before my advisor comes on the line. The advisor proceeds to tell me that the truck isn't done yet, despite being told it would be on Saturday. When I ask why it wasn't ready he tells me that I should be glad it isn't done yet cause the guy doing it was learning how to do rotations on duallys and left part way through it and now the guy who knew what he was doing would be doing it..... Finally get the call near 6 pm that the truck is done. The advisor called and didn't even bother to say who he was or where he was calling from but just said "It's done, come get it". When I got there he contacted need to BS about how it was better that they were late. When I asked for pre and post specs on balance and alignment he could not provide them because "he was hurrying to get it done for you" as if it was some favor time that the truck was a full business day behind their promised time. Again, no mask as was their posted policy. The bill was larger than anticipated and included a large administration fee I was never told about. I didn't even bother arguing about it and just paid it and left. I would have left well enough alone but I have now received multiple e-mail requests for a review so here you go. Bottom line is that this place was unprofessional and failed to deliver in their own promised timeline. They told me they had someone working on my truck who didn't know what he was doing. They have hidden charges after treating you like an idiot, nevermind that ai have been involved in automotive mechanics for over 20 years and I knew the advisor was full of crap. Don't take your trucks here for even basic maintenance.

Zack Sherman Jun 7, 2021

Unfortunately, I purchased a new 2020 Ford Expedition from this location on April 3, 2021. WORSE MISTAKE EVER. Jahmal (internet sales manager) called me and was very nice and attentive before I came in. He talked a really good game (like a pastor). Once I went in, I was set up with Mr. Verely. He was nice overall. The vehicle had to come from Union City, we agreed on a time because I told them I was on a tight schedule so we set a time for us to finalize paperwork and to pick up vehicle. Of course, that wasn’t the case and we were there at least 2 hours longer than the agreed upon time. When I finally got in the vehicle, Mr. Verely was helping me set up Ford pass and scratched the screen of the radio because he thought it was tape. When I drove the vehicle away, I touched the screen and realized it was a crack. I immediately called back and told them and I sent pictures (even though the salesman knew it was a crack and not tape and never said anything). He told me they would order a screen and it was covered and they will call me when it came in. I’m still waiting on the call. 2nd, Law did my paperwork for the loan. He told me I would have to get gap through my insurance and it would be cheaper. I asked about it through my lien holder and he said they wouldn’t let me get it. I contacted State Farm after I left and was told they don’t offer gap insurance. I contacted the lien holder and they told me I would have to set it up at the car lot. I called Law again and kept getting the run around. I told him I would pay for it out of pocket because I need gap insurance. He told me it would be about $869 and I said that’s fine. He told me to try Geico. I’m sick of dealing with calling companies for gap insurance and told him to redo my paperwork to include gap and I would pay out of pocket. Well, my husband and I was supposed to meet him on a certain day/time to sign new contract and luckily I called first because he was down south and wasn’t in the office. Whenever I call, people will tell me he isn’t in, or if I speak with him, he would say he’s with a client and will call me back. I have called this dealership at least 4-6 times a week. I called yesterday and spoke with Sunny (parts sales manager) to check on status of screen that was supposed to be ordered April 3 among other times and it still had not been ordered. He assured me he would get it ordered. I asked to speak with Jerry, GM but he wasn’t in. I spoke with Jahmal (internet sales manager) about everything mentioned and he wasn’t much help. He passed me on to someone else. The funny thing is, I called him a few weeks ago about these very same issues and he transferred me to my salesperson and told me to call Law because he doesn’t know gap works. So, Jahmal finally transferred me to Steve (finance manager over Law) to explain everything to him. This was a cold transfer so I had to explain everything to him. Steve informed me he would send an email to the GM and myself about everything that is going on and they will have to cancel my contract and I will have to sign a new contract. Needless to say, I’m still waiting on that email. I have purchased several vehicles and this has been the worse experience ever. You take peoples’ money and can’t even provide basic customer service. Lastly, I didn’t get a chance to see the vehicle prior so we finished paperwork and finally drove away in the vehicle. I was told the vehicle had 15 miles on it (I think), it had 535 miles on it and my paperwork said something else. Find you somewhere professional to go because this is not it. As of April 28, nothing has been resolved.

Mel Echols Apr 28, 2021

Melody E. Apr 28, 2021

Purchased a 2018 Ford F-150 from here on 3/13/2021. The truck had a paint issue on the driver's side mirror that Terrance and the rest of the team agreed to fix. They said they would call me within 3-4 days to get it scheduled. I ended up having to call them and was told to come in on that Friday at 11:00 to get it fixed. Was told that it would only take an hour. Arrived on time that Friday only to wait 30 minutes to be told that they couldn't do it because the person who was supposed to do it wasn't there. They said they would get it rescheduled and would even come and pick my car up from me or loan me one in order to get it straightened out. They said they would be in touch before the end of the day. They weren't though and I had to call again on the following Monday to find out what the plan was. Terrance told me to come in on Wednesday (today) and they would get it handled. Arrived on time today to then be told that it would actually take 4 hours to handle and they didn't offer me a loaner or to bring my truck to me when it was finished. Was told that they were too busy. Went to pickup the truck after repairs and there was overspray all over my trim. When I brought this to the Sales Manger's attention (Terrance), I was told I could bring it back another time to clean it up. This would have made my 3rd trip to them for the same issue. The GM shared the same opinion when I spoke with him. Customer Service is not their priority at all. It seems like their only priority is to sale a car, but not support the agreements that they make anymore than they have to. Add to this issue the fact that Montie with their finance team still had us signing loan documents 3 days after we left because he failed to have us sign them before we left with the vehicle. We signed them and sent them back to him in the same day. 3 days later, we get an email asking us to sign them again. I called him and asked him why we were having to sign again and he said we never signed the first ones. I very quickly pointed out that we had done it already. I love my truck, but I am very dissatisfied with the post sales service that I have received. Poor communication and organization with the sales manager and the finance department. Probably will not buy from here again.

William Harper Apr 5, 2021

Bought a truck here on a few weeks ago and it took several hours to even get the deal done. A lot of sitting and waiting for a process that shouldn’t take that long. The staff just seemed to be sitting around and shooting the breeze. Got to the dealership at 5:00 after they brought a truck in from another location and finally left at 9:00 pm. They had agreed to repair the paint on the driver side mirror as it was damaged and told me someone would be in touch within a couple of days to schedule that. It was 4 days later and I had to call them and not to mention their finance guy still had us signing paperwork 3 days after we had left with the vehicle because he failed to have us sign it while we were there. Was told to bring it in on that Friday and it would only take an hour to repair. Got there on that Friday and after waiting for 30 minutes, Terrance the sales manager came and told me that it wouldn’t be repaired that day because the person who does it wasn’t coming to work. They said they would be in touch by the end of the day to reschedule it and arrange a more convenient way to get my vehicle since I don’t actually live in Marietta. They ended up not contacting me and I had to contact them the following week. Was told to bring it in on Wednesday and they would get it handled. Brought it in and was told that it would actually take 4 hours to repair, not the one that I was originally quoted. Was told that they don’t have loaners and that I could bring it in another time if I wanted. I told them to go ahead and take care of it because I didn’t want to drag this out. I asked them to bring the truck to me at my office and Terrance said he would do his best. When the vehicle was done, Terrance called me and told me that he was too busy to have someone bring it to me. I had someone bring me to get it to discover paint overspray all over the black plastic around the mirror. When I brought this to Terrance’s attention, he acted like it was no big deal and told to just bring it back another day so they could clean it up. I told him that I couldn’t believe they were going to not correct the problem before I left, but he said that is all he could do. I left and called their GM a couple of days later to find out that it is actually the attitude of the entire company because he acted like it was no big deal either and said he couldn’t believe that I reviewed them before contacting him. He told me to just bring it back another day and they would take care of it. I do not recommend this dealership if you are looking for quality service because it isn’t what they are going to provide. They only care about selling cars and then they don’t care what happens after that even if it is a mess that they created.

Will Harper Mar 28, 2021

Worst car buying experience ever. Sales staff seemed clueless on how to make a sale that didn't take several hours. We arrived at 11:30am, It took them nearly an hour to even get me a test drive (I had reserved the car online and it was already sitting out front waiting, but apparently they don't like to be expedient about anything here as you will see). I wanted to see what I could get on a trade-in so they took my vehicle to appraise it. They then held my keys hostage and would not give them back, even when I said I needed to leave to get my family lunch. Holding them hostage is not going to make me want to buy a car. After we finally were able to get lunch at 1:30pm and came back around 2:15pm, it was still a long waiting game. At 3:10pm after waiting for almost an hour again, with nothing happening, no paperwork, nothing, I used my wife's set of keys (they still never gave mine back) to load back into our original vehicle, so that I could drive her and my kids back home. This finally got the attention of the sales staff and they came running out to find out what was happening. I returned to the dealership at around 5:20pm and then actually did fill out some paperwork finally. I thought I was about the experience the fast, simple buying process that AutoNation brags about. I was wrong. I did not leave with the vehicle until 2 hours later. I was paying with a check, no financing involved, there is no reason for the delays. Once I finally made it into the financing office to sign the contracts and pay, it took about 5 minutes. The rest was waiting. I really wish we did not like the vehicle. I would have left before the test drive even started given the amount of waiting we did. We like the vehicle we purchased so far, but this dealer get 1 out of 5 stars. I will try to avoid any further interactions with them if at all possible. It wasn't just me because when I went back that evening, one other gentleman that was being helped when I was there earlier, was also still there. They need a better system.

Josh Chapman Mar 16, 2021

I’ve been going to this place ever since I’ve purchase my car. So 5 years. I have always went to Scott for my needs. This last experience was the worst service I’ve experienced in this place! To get to the point I took my vehicle in for service due to my engine light on and my car shaking. Right off the bat Scott says I need a new battery... I explained ... That’s not why the car is shaking sir.. now he test the car and advise me what’s really wrong. Come to find out you throw more issues on top which is expected so i digress. He gave me the total it will cost to fix & I said okay! I didn’t expect to spend that much however it needs to be done . So go ahead and take care of it.. I asked when will my vehicle be ready. Said 1pm. I’ll call you. 1pm came no call... so i call at 4:40 to check no answer...left a msg .. So now it’s Saturday night i have to make transportation arrangements. Sunday they are closed ... Monday morning I called. No answer. Called again left a message before lunch... no answer or call back. Finally now I’m upset. I called this time asking for the manager. NOW! all of a sudden Scott my Advisor wants to jump on the line. I asked why did you not call me to let me know my car was ready. I’ve been calling non stop. Now Scott lies and said I told him I didn’t have the funds and to leave the car there till i get it.... what?!?!?! What sense does that make? When we originally talked about picking up the car Saturday at 1pm. You’ve seen my calls sooo that makes no sense! He got upset that I was upset and Scott the ADVISOR, hangs up on me! Soo this is Fords Customer Service ?! So I took off work today to speak to the manager. Nick Dudley who clearly showed he did not have a care in the world. I have received no apology nor compensation for this situation! Told me there is nothing he can do..... in my opinion If was WHITE I strongly feel the outcome would be different! I do not recommend this place!

Cj Mainor Jan 12, 2021

Absolutely horrible experience and under no circumstances would I ever recommend them. I bought a 2020 truck off the showroom floor that was supposed to be a brand new truck. Odometer statement and all of my finance paperwork stated it was a truck with 8 miles on it. Once out of the showroom, I get in to drive it home, it has 3200 miles on it. No sticker on the window stating it was a demo, salesman never mention it, nothing. My fault for driving it home but I was excited about my new truck so I’ll take blame for that. They vowed to make it right as I paid new truck money for a kind-of new truck. Knowing they were in the wrong and dodging my phone calls, they decided they could take $1500 off the price of the truck. Frustrated, I went to sign the new paperwork and had them take the Autonation extended warranty off as I didn’t want to give them any more of my money. New papers signed, done deal right? Wrong. Fast-forward to my first payment arriving, the payoff is almost $5k more than my signed finance paperwork and my payment is $100 a month more than the same paperwork. Called and spoke to the sales manager July17, told him my issue and he informed me that it would be corrected, that Ford would send out a new statement. 10 days later, nothing. I called Ford Credit to ask them if they had received any information for the dealership, nothing. Called the sales manager back and let him know I spoke with them, he assured me every thing had been take care of, that I should be receiving my new statement from Ford any time. Three days later, still no word so I called Ford Credit again. Ford Credit decided to look into it after I sent them my finance paperwork and it didn’t match theirs. Ford Credit called Autonation and found out that the new paperwork was never submitted and no action had been taken. Thankfully Ford Credit was able to get the new F&I person on the phone and are supposed to be resolving the issue. We will see. Throughout all of this, never ONCE received a call from the GM despite leaving messages for him. Nor did he ever come out to speak to me about all of the issues.

Rob Woods Aug 18, 2020

I took my car up here for a simple diagnostic that would be paid for by the company doing work on my car. The service advisor informed me as well that I had a recall on the passenger air bag. Saturday morning when I dropped the vehicle off I stressed the importance of having my vehicle back by Monday afternoon several times. Saturday evening I got a call saying the diagnostics were complete and that they were able to touch base with the company paying for the diagnostics. Ford provides me with a shuttle ride up to the dealership to pick up my car but upon my arrival I am informed that my car is in pieces and the part they need for the air bag won’t be in until Monday morning. The service advisor assured me that the part would be in and the car would be ready for Monday afternoon. Monday morning I call to see if the part came in. It did not. I asked if they could put the car back together and I can reschedule after the part comes in they told me they would not be able to put the car back together today. I reminded the service advisor that I had a meeting in Atlanta I had to attend for work later today and I need a way to get there. The service advisor stated he would set me up with a rental car until my car is ready. Within an hour the service advisor called me back and let me know he had set up the reservation and also the address I needed to go to to pick up the rental car. I explained to him that they have my car right now and I don’t have a way to get there. The service advisor informed me that their shuttle driver was not here today and that I would have to get an Uber or Lyft to get to the rental car and that they would not reimburse me for that because they are paying for the rental car. I then directly asked my service advisor for the phone number of the agency of the rental car and he refused to give me the number and instead offered me excuses saying they won’t be able to pick you up for hours. After some back and forth exhausting my options of information I could get from the service advisor and the call ended, I looked up the address he gave me for the rental agency to see if I could find a phone number myself. The address was not listed as the rental agency and no phone number associated with it. I called back to the ford dealership and requested to speak to a service manager. I explained to her my issues and she told me I need to talk to my service advisor. I informed her that the reason I was calling her was because my service advisor refused to give me the phone number for the rental agency so I could pick up the rental car even after I directly and specifically asked for it. Eventually she gave me the phone number and I was able to get the rental car. But they never mentioned the $150 deposit required for the car. Fast forward to Wednesday I go to pick my car up and my service advisor tells me I have to pay a balance before they will release my car. I asked him what the balance was for and he said for the diagnostics. I told him that it should have already been paid for on Saturday and that I got a confirmation from the company that will be performing services on my vehicle that it was taken care of. After calling said company the service advisor remembered he wrote down the credit card information of the company on a sticky note and kept it in a drawer. He then ran the credit card and released my car. I have a few concerns. 1 Why would u start the repairs for something you don’t have the parts for especially after I stressed the importance of having my vehicle. Either give me the option to reschedule the repair after the part comes in or offer me a rental from the beginning. 2 What is the issue with providing me the phone number for the rental agency? 3 I question the safety and security of customers personal financial information. Keeping sticky notes of credit card numbers in a drawer that was not even locked just doesn’t sound like good practice. I’m glad it was not my information. My service advisor was Joseph D.

Josh Pinter Nov 22, 2019

First of all I know that when reviews are given there will always be someone to give a bad review over the simplest little problem. All dealerships will have some sort of problem. It's how they handle the problem is what matters. They treat you like gold when you are buying a car but when it comes to upholding a factory flaw you're screwed! I brought both of my 2014 Focus cars in to have recall done. Ever since I got the cars they have had the famous transmission problems from day one that Ford is getting sued over. I brought it to their attention and they flashed the programs on both vehicles. That didn't cure the problem with the shuddering and near stalling and lunging forward at stops. I brought it in again and was told it needed new clutch disks but they were on back order and they would let me know when they came in. That was back in 2015. I called several times afterwards and was told each time they were still on back order. Here it is in 2018 and first of September and I brought both vehicles in for a door latch recall. I asked about the transmissions again. The service adviser told me they keep the clutch disks in stock now because of all the problems with the transmissions. I was never notified when they had them. I got the recalls done on the doors but when it comes to the transmission issue I get left behind. Every time I called I would get their voicemail and leave a message explaining the issue. Give my phone number and never get a returned call. A couple of times when I did get the service adviser he would tell me he would call me back. I never got a call back. I took my vehicles to another dealership and hoping for better service but what I got was them telling me my mileage was just over the warranty coverage. I called customer service and still got the "We are sorry but your vehicle cannot be covered". I called the dealership and told them that Ford gave me the middle finger basically and I wanted to pick up my car. They said "Sure! That will be $90 for diagnostics". Next car I get will never be a crappy FORD!!!!

Steve Weaver Oct 15, 2018

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