13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Ford Marietta Difference

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Recent Reviews from AutoNation Ford Marietta

Please, don’t take your car to this dealership. This is coming from somebody who has experience their horrible service twice and you might wonder, why twice, because I thought to give them a second chance. The first one was with a recall, they told me over the phone that it will take 2 days to get my car done, which ok… I think is fine, 5 days later, no update and when I ask them about my card Ruben response was, well come and pick it up if you think you can get it done somewhere else, which that exactly what I did and they fix it in 2 hours. 2nd experience, about 3 weeks ago, I took my car there due an emergency and because it was the closer place; BIG MISTAKE! They held my card for 7 days and guess who got my car again, Ruben, very nice at the beginning: “here’s my cel, my direct phone number” I was told again, it will take 2 days, nope… it took them 7 days for a simple fix! I called, texted and finally decide to show up. When I was there they told me oh! You car is ready and when I ask them why they didn’t contact me they said, the call me (LIE), they email (LIE, because I never disclosed my email). I put my complain in the “customer department” and I did got a response, they told me the manager they will get back to me. Today I got a call and at the end I had to laugh, because it’s a joke! The whole problem is the management team on that place and their staff is just the reflection of how that business is been directed. The manager got all defensive and before you think I was a “Karen” I have work on customer service for more than 20 years and I have seen any kind of customer. I was nice I say my side of the story and I told them that bad reviews are all over their page, he got all defensive and told me that I was not been fair because that only happen to me… you tell me, what kind of response is that from a general Manager? Please take your car to another place and save the headaches

Nincy Ayala - Kirkconnell Aug 20, 2021

Made an Appointment to drop off my truck. early on Saturday afternoon for wheel balance, rotate, and alignment. was told it would be done same day. Drop off took more than 30 minutes because two service advisors saw me and put their heads down and ignored me. The third spent a large amount of time BSing with the client before me about motorcycle stuff. Told the advisor I would like a call when it was done but would probably pick up Monday morning rather than that night. While I was waiting a mechanic came out and jumped into a 350Z on the line and chirped the tires hard and took off at speed inside the drop off lanes. The service advisor didn't wear a mask as the sign on the door and the audio message said was the company policy. Monday rolls around and I still haven't heard anything. I call in the early afternoon and am told I will be called right back by the advisor. after more than an hour I call back again to spend 10-15 minutes on hold before my advisor comes on the line. The advisor proceeds to tell me that the truck isn't done yet, despite being told it would be on Saturday. When I ask why it wasn't ready he tells me that I should be glad it isn't done yet cause the guy doing it was learning how to do rotations on duallys and left part way through it and now the guy who knew what he was doing would be doing it..... Finally get the call near 6 pm that the truck is done. The advisor called and didn't even bother to say who he was or where he was calling from but just said "It's done, come get it". When I got there he contacted need to BS about how it was better that they were late. When I asked for pre and post specs on balance and alignment he could not provide them because "he was hurrying to get it done for you" as if it was some favor time that the truck was a full business day behind their promised time. Again, no mask as was their posted policy. The bill was larger than anticipated and included a large administration fee I was never told about. I didn't even bother arguing about it and just paid it and left. I would have left well enough alone but I have now received multiple e-mail requests for a review so here you go. Bottom line is that this place was unprofessional and failed to deliver in their own promised timeline. They told me they had someone working on my truck who didn't know what he was doing. They have hidden charges after treating you like an idiot, nevermind that ai have been involved in automotive mechanics for over 20 years and I knew the advisor was full of crap. Don't take your trucks here for even basic maintenance.

Zack Sherman Jun 7, 2021

The only reason we ever came to Autonation Ford in Marietta was because it’s the dealership sponsored by the Costco Auto Program. It took this location 60 days to do something that other locations only take 7-14 days. We left the dealership on July 4th and didn’t receive our temporary tag from them until September. I was emailing and calling letting management know that our temporary tag was going to expire and no action was taking on their part. They were unresponsive, not answering or returning my calls and just overall the worst customer service I have ever encountered. I finally called Costco Corporate and the Auto Program and they were the ones that took my issue seriously and helped me get the necessary documents Ford was unable to give me. Still to this day Ford hasn’t sent me the copy of the contract that I was told I would receive within 30 days. They also pulled my credit multiple times 40 days after originally purchasing the car without any prior notice..... the reason for this was because they never filed my paperwork at time of purchase and never told me. They just tried to cover up their wrongdoings by making another wrong. Not once did they let me know that my credit would be pulled again over 5 times after it was initially pulled in July. I wasn’t going to leave a review until today... I had to go for an oil change. And due to the headache from July-September I had asked for and received some complimentary oil changes. Upon receiving the person told me these would be available at any Ford dealership. Now, I’m being told these will only be available at Autonation Ford (which is an hour away from where I live) and are non transferrable to locations. I made an appointment for service at 8:30 and am told it will be 2 hours for an oil change. This is the cherry on top, not only does it take Autonation Ford 2 months to do something other dealerships can do in a couple of weeks but now it takes them 2 hours to do something other dealerships can do in 30 minutes. Save your time, money and sanity and DO NOT go here.

Gabriela Aponte May 14, 2021

Unfortunately, I purchased a new 2020 Ford Expedition from this location on April 3, 2021. WORSE MISTAKE EVER. Jahmal (internet sales manager) called me and was very nice and attentive before I came in. He talked a really good game (like a pastor). Once I went in, I was set up with Mr. Verely. He was nice overall. The vehicle had to come from Union City, we agreed on a time because I told them I was on a tight schedule so we set a time for us to finalize paperwork and to pick up vehicle. Of course, that wasn’t the case and we were there at least 2 hours longer than the agreed upon time. When I finally got in the vehicle, Mr. Verely was helping me set up Ford pass and scratched the screen of the radio because he thought it was tape. When I drove the vehicle away, I touched the screen and realized it was a crack. I immediately called back and told them and I sent pictures (even though the salesman knew it was a crack and not tape and never said anything). He told me they would order a screen and it was covered and they will call me when it came in. I’m still waiting on the call. 2nd, Law did my paperwork for the loan. He told me I would have to get gap through my insurance and it would be cheaper. I asked about it through my lien holder and he said they wouldn’t let me get it. I contacted State Farm after I left and was told they don’t offer gap insurance. I contacted the lien holder and they told me I would have to set it up at the car lot. I called Law again and kept getting the run around. I told him I would pay for it out of pocket because I need gap insurance. He told me it would be about $869 and I said that’s fine. He told me to try Geico. I’m sick of dealing with calling companies for gap insurance and told him to redo my paperwork to include gap and I would pay out of pocket. Well, my husband and I was supposed to meet him on a certain day/time to sign new contract and luckily I called first because he was down south and wasn’t in the office. Whenever I call, people will tell me he isn’t in, or if I speak with him, he would say he’s with a client and will call me back. I have called this dealership at least 4-6 times a week. I called yesterday and spoke with Sunny (parts sales manager) to check on status of screen that was supposed to be ordered April 3 among other times and it still had not been ordered. He assured me he would get it ordered. I asked to speak with Jerry, GM but he wasn’t in. I spoke with Jahmal (internet sales manager) about everything mentioned and he wasn’t much help. He passed me on to someone else. The funny thing is, I called him a few weeks ago about these very same issues and he transferred me to my salesperson and told me to call Law because he doesn’t know gap works. So, Jahmal finally transferred me to Steve (finance manager over Law) to explain everything to him. This was a cold transfer so I had to explain everything to him. Steve informed me he would send an email to the GM and myself about everything that is going on and they will have to cancel my contract and I will have to sign a new contract. Needless to say, I’m still waiting on that email. I have purchased several vehicles and this has been the worse experience ever. You take peoples’ money and can’t even provide basic customer service. Lastly, I didn’t get a chance to see the vehicle prior so we finished paperwork and finally drove away in the vehicle. I was told the vehicle had 15 miles on it (I think), it had 535 miles on it and my paperwork said something else. Find you somewhere professional to go because this is not it. As of April 28, nothing has been resolved.

Judge-Echols Unlimited LLC Apr 28, 2021

Mel Echols Apr 28, 2021

Melody E. Apr 28, 2021

Purchased a 2018 Ford F-150 from here on 3/13/2021. The truck had a paint issue on the driver's side mirror that Terrance and the rest of the team agreed to fix. They said they would call me within 3-4 days to get it scheduled. I ended up having to call them and was told to come in on that Friday at 11:00 to get it fixed. Was told that it would only take an hour. Arrived on time that Friday only to wait 30 minutes to be told that they couldn't do it because the person who was supposed to do it wasn't there. They said they would get it rescheduled and would even come and pick my car up from me or loan me one in order to get it straightened out. They said they would be in touch before the end of the day. They weren't though and I had to call again on the following Monday to find out what the plan was. Terrance told me to come in on Wednesday (today) and they would get it handled. Arrived on time today to then be told that it would actually take 4 hours to handle and they didn't offer me a loaner or to bring my truck to me when it was finished. Was told that they were too busy. When I went to pick up my vehicle, there was paint overspray all over the trim. When I brought this to the Sales Managers (Terrance) attention, he told me that I could just bring it back another time to get the paint cleaned off. This would have made my 3rd visit for the same issue. When I spoke to the GM, he had the same attitude as Terrance. Poor customer service to say the least. It seems like their only priority is to sale a car, but not support the agreements that they make anymore than they have to. Add to this issue the fact that Montie with their finance team still had us signing loan documents 3 days after we left because he failed to have us sign them before we left with the vehicle. We signed them and sent them back to him in the same day. 3 days later, we get an email asking us to sign them again. I called him and asked him why we were having to sign again and he said we never signed the first ones. I very quickly pointed out that we had done it already. I love my truck, but I am very dissatisfied with the post sales service that I have received. Poor communication and organization with the sales manager and the finance department. Probably will not buy from here again.

Will Harper Apr 5, 2021

Purchased a 2018 Ford F-150 from here on 3/13/2021. The truck had a paint issue on the driver's side mirror that Terrance and the rest of the team agreed to fix. They said they would call me within 3-4 days to get it scheduled. I ended up having to call them and was told to come in on that Friday at 11:00 to get it fixed. Was told that it would only take an hour. Arrived on time that Friday only to wait 30 minutes to be told that they couldn't do it because the person who was supposed to do it wasn't there. They said they would get it rescheduled and would even come and pick my car up from me or loan me one in order to get it straightened out. They said they would be in touch before the end of the day. They weren't though and I had to call again on the following Monday to find out what the plan was. Terrance told me to come in on Wednesday (today) and they would get it handled. Arrived on time today to then be told that it would actually take 4 hours to handle and they didn't offer me a loaner or to bring my truck to me when it was finished. Was told that they were too busy. Went to pickup the truck after repairs and there was overspray all over my trim. When I brought this to the Sales Manger's attention (Terrance), I was told I could bring it back another time to clean it up. This would have made my 3rd trip to them for the same issue. The GM shared the same opinion when I spoke with him. Customer Service is not their priority at all. It seems like their only priority is to sale a car, but not support the agreements that they make anymore than they have to. Add to this issue the fact that Montie with their finance team still had us signing loan documents 3 days after we left because he failed to have us sign them before we left with the vehicle. We signed them and sent them back to him in the same day. 3 days later, we get an email asking us to sign them again. I called him and asked him why we were having to sign again and he said we never signed the first ones. I very quickly pointed out that we had done it already. I love my truck, but I am very dissatisfied with the post sales service that I have received. Poor communication and organization with the sales manager and the finance department. Probably will not buy from here again.

William Harper Apr 5, 2021

Bought a truck here on a few weeks ago and it took several hours to even get the deal done. A lot of sitting and waiting for a process that shouldn’t take that long. The staff just seemed to be sitting around and shooting the breeze. Got to the dealership at 5:00 after they brought a truck in from another location and finally left at 9:00 pm. They had agreed to repair the paint on the driver side mirror as it was damaged and told me someone would be in touch within a couple of days to schedule that. It was 4 days later and I had to call them and not to mention their finance guy still had us signing paperwork 3 days after we had left with the vehicle because he failed to have us sign it while we were there. Was told to bring it in on that Friday and it would only take an hour to repair. Got there on that Friday and after waiting for 30 minutes, Terrance the sales manager came and told me that it wouldn’t be repaired that day because the person who does it wasn’t coming to work. They said they would be in touch by the end of the day to reschedule it and arrange a more convenient way to get my vehicle since I don’t actually live in Marietta. They ended up not contacting me and I had to contact them the following week. Was told to bring it in on Wednesday and they would get it handled. Brought it in and was told that it would actually take 4 hours to repair, not the one that I was originally quoted. Was told that they don’t have loaners and that I could bring it in another time if I wanted. I told them to go ahead and take care of it because I didn’t want to drag this out. I asked them to bring the truck to me at my office and Terrance said he would do his best. When the vehicle was done, Terrance called me and told me that he was too busy to have someone bring it to me. I had someone bring me to get it to discover paint overspray all over the black plastic around the mirror. When I brought this to Terrance’s attention, he acted like it was no big deal and told to just bring it back another day so they could clean it up. I told him that I couldn’t believe they were going to not correct the problem before I left, but he said that is all he could do. I left and called their GM a couple of days later to find out that it is actually the attitude of the entire company because he acted like it was no big deal either and said he couldn’t believe that I reviewed them before contacting him. He told me to just bring it back another day and they would take care of it. I do not recommend this dealership if you are looking for quality service because it isn’t what they are going to provide. They only care about selling cars and then they don’t care what happens after that even if it is a mess that they created.

Will Harper Mar 28, 2021

Worst car buying experience ever. Sales staff seemed clueless on how to make a sale that didn't take several hours. We arrived at 11:30am, It took them nearly an hour to even get me a test drive (I had reserved the car online and it was already sitting out front waiting, but apparently they don't like to be expedient about anything here as you will see). I wanted to see what I could get on a trade-in so they took my vehicle to appraise it. They then held my keys hostage and would not give them back, even when I said I needed to leave to get my family lunch. Holding them hostage is not going to make me want to buy a car. After we finally were able to get lunch at 1:30pm and came back around 2:15pm, it was still a long waiting game. At 3:10pm after waiting for almost an hour again, with nothing happening, no paperwork, nothing, I used my wife's set of keys (they still never gave mine back) to load back into our original vehicle, so that I could drive her and my kids back home. This finally got the attention of the sales staff and they came running out to find out what was happening. I returned to the dealership at around 5:20pm and then actually did fill out some paperwork finally. I thought I was about the experience the fast, simple buying process that AutoNation brags about. I was wrong. I did not leave with the vehicle until 2 hours later. I was paying with a check, no financing involved, there is no reason for the delays. Once I finally made it into the financing office to sign the contracts and pay, it took about 5 minutes. The rest was waiting. I really wish we did not like the vehicle. I would have left before the test drive even started given the amount of waiting we did. We like the vehicle we purchased so far, but this dealer get 1 out of 5 stars. I will try to avoid any further interactions with them if at all possible. It wasn't just me because when I went back that evening, one other gentleman that was being helped when I was there earlier, was also still there. They need a better system.

Josh Chapman Mar 16, 2021

I’ve been going to this place ever since I’ve purchase my car. So 5 years. I have always went to Scott for my needs. This last experience was the worst service I’ve experienced in this place! To get to the point I took my vehicle in for service due to my engine light on and my car shaking. Right off the bat Scott says I need a new battery... I explained ... That’s not why the car is shaking sir.. now he test the car and advise me what’s really wrong. Come to find out you throw more issues on top which is expected so i digress. He gave me the total it will cost to fix & I said okay! I didn’t expect to spend that much however it needs to be done . So go ahead and take care of it.. I asked when will my vehicle be ready. Said 1pm. I’ll call you. 1pm came no call... so i call at 4:40 to check no answer...left a msg .. So now it’s Saturday night i have to make transportation arrangements. Sunday they are closed ... Monday morning I called. No answer. Called again left a message before lunch... no answer or call back. Finally now I’m upset. I called this time asking for the manager. NOW! all of a sudden Scott my Advisor wants to jump on the line. I asked why did you not call me to let me know my car was ready. I’ve been calling non stop. Now Scott lies and said I told him I didn’t have the funds and to leave the car there till i get it.... what?!?!?! What sense does that make? When we originally talked about picking up the car Saturday at 1pm. You’ve seen my calls sooo that makes no sense! He got upset that I was upset and Scott the ADVISOR, hangs up on me! Soo this is Fords Customer Service ?! So I took off work today to speak to the manager. Nick Dudley who clearly showed he did not have a care in the world. I have received no apology nor compensation for this situation! Told me there is nothing he can do..... in my opinion If was WHITE I strongly feel the outcome would be different! I do not recommend this place!

Cj Mainor Jan 12, 2021

Wow!!! I’m still amazed by how swift and professional working with this company was. As someone who was purchasing a car on their own for the first time, I was feeling very overwhelmed until I stumbled upon a 2019 Ford Mustang on auto trader. I reached out to the company and was immediately contacted by Jamel Carter. In addition to reaching out, he explained the entire process to me and made me feel comfortable. I was told most car salesmen will attempt to force you into a vehicle. I NEVER felt forced and he was honest with me from start to finish. He even gave me his phone number so I could contact him at anytime with questions I had while doing my research. His professionalism and patience is the reason I decided to drive the 3.5 hours to view the car. That’s when I met him in-person. I also worked with his colleague, Andrew Mills, to finalize my paperwork. After test driving the car (they gave me the keys and told me to take all the time I needed to test it out), I returned and had fallen in love with the vehicle. Andrew went through all of the paperwork patiently and even served as my personal counselor as I discussed my personal relationship while we waited lol. Not once did Andrew seem rushed or bothered. He was very informative and understanding throughout the entire process. They were like family and they both really had my best interest at heart. The process was so quick and I still can’t believe they got me in and out so fast. This is my first experience with a car dealership but I am so happy I went with Jamel, Andrew, and Auto Nation. I have already recommended this company to all of my friends and two are returning next month to get cars. Trust me when I say....this is the dealership you need in your life!!! They also got my payments lower than the other competitors for the same car. They have a customer for life!!! Thanks Auto Nation for doing a tremendous job of selecting great employees like Jamel and Andrew who truly care about their customers!!

Karina Truly-blessed Henry Sep 29, 2020

Absolutely horrible experience and under no circumstances would I ever recommend them. I bought a 2020 truck off the showroom floor that was supposed to be a brand new truck. Odometer statement and all of my finance paperwork stated it was a truck with 8 miles on it. Once out of the showroom, I get in to drive it home, it has 3200 miles on it. No sticker on the window stating it was a demo, salesman never mention it, nothing. My fault for driving it home but I was excited about my new truck so I’ll take blame for that. They vowed to make it right as I paid new truck money for a kind-of new truck. Knowing they were in the wrong and dodging my phone calls, they decided they could take $1500 off the price of the truck. Frustrated, I went to sign the new paperwork and had them take the Autonation extended warranty off as I didn’t want to give them any more of my money. New papers signed, done deal right? Wrong. Fast-forward to my first payment arriving, the payoff is almost $5k more than my signed finance paperwork and my payment is $100 a month more than the same paperwork. Called and spoke to the sales manager July17, told him my issue and he informed me that it would be corrected, that Ford would send out a new statement. 10 days later, nothing. I called Ford Credit to ask them if they had received any information for the dealership, nothing. Called the sales manager back and let him know I spoke with them, he assured me every thing had been take care of, that I should be receiving my new statement from Ford any time. Three days later, still no word so I called Ford Credit again. Ford Credit decided to look into it after I sent them my finance paperwork and it didn’t match theirs. Ford Credit called Autonation and found out that the new paperwork was never submitted and no action had been taken. Thankfully Ford Credit was able to get the new F&I person on the phone and are supposed to be resolving the issue. We will see. Throughout all of this, never ONCE received a call from the GM despite leaving messages for him. Nor did he ever come out to speak to me about all of the issues.

Rob Woods Aug 18, 2020

I took my car up here for a simple diagnostic that would be paid for by the company doing work on my car. The service advisor informed me as well that I had a recall on the passenger air bag. Saturday morning when I dropped the vehicle off I stressed the importance of having my vehicle back by Monday afternoon several times. Saturday evening I got a call saying the diagnostics were complete and that they were able to touch base with the company paying for the diagnostics. Ford provides me with a shuttle ride up to the dealership to pick up my car but upon my arrival I am informed that my car is in pieces and the part they need for the air bag won’t be in until Monday morning. The service advisor assured me that the part would be in and the car would be ready for Monday afternoon. Monday morning I call to see if the part came in. It did not. I asked if they could put the car back together and I can reschedule after the part comes in they told me they would not be able to put the car back together today. I reminded the service advisor that I had a meeting in Atlanta I had to attend for work later today and I need a way to get there. The service advisor stated he would set me up with a rental car until my car is ready. Within an hour the service advisor called me back and let me know he had set up the reservation and also the address I needed to go to to pick up the rental car. I explained to him that they have my car right now and I don’t have a way to get there. The service advisor informed me that their shuttle driver was not here today and that I would have to get an Uber or Lyft to get to the rental car and that they would not reimburse me for that because they are paying for the rental car. I then directly asked my service advisor for the phone number of the agency of the rental car and he refused to give me the number and instead offered me excuses saying they won’t be able to pick you up for hours. After some back and forth exhausting my options of information I could get from the service advisor and the call ended, I looked up the address he gave me for the rental agency to see if I could find a phone number myself. The address was not listed as the rental agency and no phone number associated with it. I called back to the ford dealership and requested to speak to a service manager. I explained to her my issues and she told me I need to talk to my service advisor. I informed her that the reason I was calling her was because my service advisor refused to give me the phone number for the rental agency so I could pick up the rental car even after I directly and specifically asked for it. Eventually she gave me the phone number and I was able to get the rental car. But they never mentioned the $150 deposit required for the car. Fast forward to Wednesday I go to pick my car up and my service advisor tells me I have to pay a balance before they will release my car. I asked him what the balance was for and he said for the diagnostics. I told him that it should have already been paid for on Saturday and that I got a confirmation from the company that will be performing services on my vehicle that it was taken care of. After calling said company the service advisor remembered he wrote down the credit card information of the company on a sticky note and kept it in a drawer. He then ran the credit card and released my car. I have a few concerns. 1 Why would u start the repairs for something you don’t have the parts for especially after I stressed the importance of having my vehicle. Either give me the option to reschedule the repair after the part comes in or offer me a rental from the beginning. 2 What is the issue with providing me the phone number for the rental agency? 3 I question the safety and security of customers personal financial information. Keeping sticky notes of credit card numbers in a drawer that was not even locked just doesn’t sound like good practice. I’m glad it was not my information. My service advisor was Joseph D.

Josh Pinter Nov 22, 2019

First of all I know that when reviews are given there will always be someone to give a bad review over the simplest little problem. All dealerships will have some sort of problem. It's how they handle the problem is what matters. They treat you like gold when you are buying a car but when it comes to upholding a factory flaw you're screwed! I brought both of my 2014 Focus cars in to have recall done. Ever since I got the cars they have had the famous transmission problems from day one that Ford is getting sued over. I brought it to their attention and they flashed the programs on both vehicles. That didn't cure the problem with the shuddering and near stalling and lunging forward at stops. I brought it in again and was told it needed new clutch disks but they were on back order and they would let me know when they came in. That was back in 2015. I called several times afterwards and was told each time they were still on back order. Here it is in 2018 and first of September and I brought both vehicles in for a door latch recall. I asked about the transmissions again. The service adviser told me they keep the clutch disks in stock now because of all the problems with the transmissions. I was never notified when they had them. I got the recalls done on the doors but when it comes to the transmission issue I get left behind. Every time I called I would get their voicemail and leave a message explaining the issue. Give my phone number and never get a returned call. A couple of times when I did get the service adviser he would tell me he would call me back. I never got a call back. I took my vehicles to another dealership and hoping for better service but what I got was them telling me my mileage was just over the warranty coverage. I called customer service and still got the "We are sorry but your vehicle cannot be covered". I called the dealership and told them that Ford gave me the middle finger basically and I wanted to pick up my car. They said "Sure! That will be $90 for diagnostics". Next car I get will never be a crappy FORD!!!!

Steve Weaver Oct 15, 2018

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to makes sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

djval12 Nov 21, 2017

I had scheduled this appointment 2 1/2 weeks earlier as I have to leave my office for the day and work there in the showroom as it's so far from my work and home. I explained to the service scheduler in detail what was wrong...my back up camera was working maybe 40% of the time and now that I am so used to it, it is a very clear safety hazard for me, my passengers, and certainly those other cars around me in a parking situation. The woman was very focused and asked good questions. I explained to her that I felt sure it would need to be replaced, so asked that she have 1 ordered and in stock prior to my scheduled visit. I asked if she'd check with someone in the Service Dept. to ensure this could occur and she came back to the phone and assured me that in fact she would have the part at the dealership on the day of my arrival for the appointment in case full replacement would need to occur. When I arrived, it was clear that there were no notes to this effect in their system and he didn't he even know why I was there. Further I was asked if I had an appointment and it seemed as though that didn't even matter and no one seemed to know why I was there. I thought that was the whole reason for the appointment in the first place. I set up my laptop and went to work while the car was analyzed. As I fully suspected, they came back to me 2+ hours later to tell me that the camera would need to be replaced and that I'd have to bring the car back out again as the part would have to be ordered. I was very diligent in trying to plan ahead for this and ensure that the experience could be really good, but frankly I did doubt it all along. I will say that Chad Sanders was quite the gentlemen and handled himself admirably. When he came back to tell me that the part would need to be ordered and I'd have to come back, I was visibly angry as I had taken the day off to be there to get my car fixed. He asked with whom I spoke to schedule and to whom I asked to have the part delivered and unfortunately I hadn't written the woman's name down. He stated that the woman should not have promised anything of the sort. So, this wasn't his fault. I don't know how many schedulers they have, but it would seem that their system must track customer conversations with notes as I received at least 3 emails about the appointment and 2 reminder phone calls. I have to say that this whole debacle could have been avoided if there would be a rotation of scheduling responsibility for actual service/parts-trained employees could talk to customers because we are ignorant to this and don't know what's wrong with our cars, but I clearly knew that my camera didn't work most of the time and very likely needed to be replaced. I bought my car there and while very happy with the car, the purchase process took literally 3 weeks and was awful at best. I haven't gone back for any servicing there but use a private firm in town because I hear and see that the service department ratings are not good. Chad did reschedule me for next Wednesday, 11/15/17 and promised me that the part would be on-site the day I arrive at 7:30 and that the installation should be about an hour. I am hopeful that that's the case so I can then send in a very positive survey.

Carl Wooten Nov 8, 2017

This dealership actually cares, they are by far the BEST Ford dealership in GA hands down! Our 2016 Ford Focus has been having issues for months, out of the 3 months we physically had a working car only two weeks. We previously had the car at the Chestatee Ford dealership (three times to be exact) where we continued to get the runaround on what was going on with the car and the fix was only a simple fix which lasted a few days and then we were back to square one on multiple occasions. I asked the Chestatee ford dealership what was causing the issue why this was on going and they always ran around the question and didn’t take accountability to find out the ultimate cause of the problems that were occurring. We decided to get the car to a bigger ford dealership instead of having it towed (for the 3rd time) back to chestatee ford. We broke down in the middle of Atlanta which is an hour away from home & instead of taking it back for the fourth time to Chestatee Ford we decided to have to towed to Ford Auto Nation in Marietta GA. I talked to Eloy Hernandez on the phone & explained our frustration, the problem, and what we’ve been through, he took the time to apologize & understand how upset we were. Once we arrived to Ford Auto Nation Mr. Fernandez ran out immediately to greet us, shook our hands and ultimately pulled out the red carpet for us. He apologized for the inconvenience and promised us we’d have a running car by the time they were done with it & not only a running car, but a fixed car and that’s exactly what he did. He kept in close communication with us, he updated us on what he was doing to the car what the cause was, & he made sure it was fixed right. After everything we’ve been through unlike the previous dealership he made it right. We picked up our car, and it’s fixed, it’s finally fixed right. Eloy Fernandez is a man of his word, his customer service is top notch & this man deserves a raise! This company should be very grateful to have him on his team. Thank you So much!!!

Heather Leppla Oct 15, 2017

We purchased our car on Saturday, 5/27/17. 1) The salesman was with us for the test drive and only allowed us to drive about 5 minutes and not on the road nearby to go 55 mph. When I turned to go that way he said that the traffic would be bad and just to go right and see how it handled on a slow curvy road. After we purchased it and started it to drive off of the lot we heard a knocking noise like a strut and returned to the office before ever leaving the lot. Herschel, our salesman, took us to the repair garage there and a mechanic test drove it. He said it definately was knocking, but they did not have time to look at it until Tuesday, 05/30/17 as it was Memorial weekend. I wanted to return the car but the general manager, Shawn Loydman, said that they would fix it free of charge if we would come back Tuesday afternoon. I was hesitant but we agreed. When we returned Tuesday we were told that it just needed to be adjusted. We test drove it and, once again, did not hear it on that test drive. Of course the noise returned, within a week's time. Mechanics say that you don't "adjust" a strut. We don't know what they did do to "fix it" but it appears that nothing was fixed. We contacted the dealership with no resolution. 2) We were told that they would run our credit and based on that score we would get a loan with a better rate than the standard 7.99%. When we didn't buy the extra car repair insurance being offered the loan officer was short and rude. We paid $4000 and needed to borrow $5000. We wanted a 2 yr loan but he set it up for 4 yrs at 7.99% although we found out our credit score was 846!!! He said we could make double payments to pay it off in 2 years and we could refinance it at a lower rate. So we went ahead with the loan. But when we applied for a new loan the Loan To Value was too high, even after paying $4000! I guess we didn't get such a good price for our vehicle. We like the car, but would not recommend this dealership.

concerned Aug 22, 2017

Lorrie Nordyke Aug 17, 2017

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