Timely and efficient service. Very friendly staff

Communication was not the best, but they did a thorough inspection and got the problem taken care of. Advocated for warranty coverage for us.

The 3-star rating IS NOT BAD, but it isn't good either. My experience was just 'middle-of-the-road'. There were no efforts taken to set themselves apart from a service standpoint. No complimentary wash, no disinfecting of cab. I don't know if they checked my lights to determine if they work. I don't know if they topped off my fluids. Come to think of it, I can't really say if they actually did a tire rotation and oil change. I just have to assume that because they took my money and released my car back to me, that the work was done correctly and double-checked. Other than that, It was an average experience. No more, no less.

Autonation Ford has been an absolute nightmare of an experience. I purchased my vehicle at the autonation Volkswagen in buford near my home. I was suckered into the maintenence package and promised the dealership could service my F-250. Come my first service appointment I'm told that's not possible due to their lifts being too small so was forced to drive over an hour to Marietta. I had maybe 4 or 5 services done there. After my first service the tech failed to reinstall the engine oil cap. Nowhere to be found so I was left to purchase a new one on my own. When I called autonation Ford Marietta to inform them they basically said, "good job". My next couple of services were your basic 5+ hour wait for a simple oil change and tire rotation. After my LAST service I noticed my oil pan leaking oil so I checked it out only to find my drain plug spinning almost freely in its place. I paid to have my vehicle towed to Mall of GA Ford to have it inspected only to find out that the oil pan drain plug had been overtightened and stripped resulting in me having to replace the entire drain pan. A cool $600 job. After me calling the service department attempting to speak with a manager EVERYDAY for 2 weeks to no avail I finally gave up. I still have several prepaid service appointments on my service plan but will NEVER bring my vehicle back to that shop. The service manager should be ashamed of himself and his techs. If I could give that place negative 5 stars I would.

Michael from services ,if you can’t handle an upset costumer go work somewhere else. You always have an excuse telling about your other costumer’s problem, as a costumer we dnt want to hear other costumer’s problem. I have to keep calling just to figure out about my tire status and itll probably take more than 1 week if i hadnt call smh. Laziness to the max . 0 star for you.

The customer service was very pleasant everyone on the service department was very nice and helpful

My Salesman was Sean he was more than helpful. He went above and beyond to get me into the truck that was right for me. I can't think of one time i called or emailed were he didnt answer. I will be returning and referring others to Autonation Ford in Mareitta and telling them that Sean Hardison is your guy. Thanks again Sean and the AutoNation team.

So my Wife bought a 2015 Ford Mustang from the Toyota dealer up the street about 6 months ago. Which is still under warranty. It was in the Marietta Ford service shop 3 weeks later due to a noise coming from the motor and the heated seats going out. They told us nothing was wrong with the motor, but it did take them over a month to fix the heated seats… Two months later the car started to pour out smoke from the exhaust. We towed the car into the Marietta Ford service department, come to find out the car needs a new motor, engine is blown. Dean Whitemire has been handling the communication at this point. He’s gone back and forth, has not given us straight answers, and doesn’t seem to frankly, give a crap. We have a contract that says the warranty will cover this type of repair but Dean is telling us we now owe over $2k because the warranty company isn’t covering everything. Mind you he told us last week the warranty company was covering the repair minus the $250 deductible and the car would be ready this week. It’s been in the shop since April 4th it’s now May 17th… my wife’s car still isn’t ready and now apparently we owe out of pocket, “allegedly”. According to Dean whitemire. It is very sad that not only has my wife not had her car for 3 out of the 6 months of owning it, but that we are been lied to and having to fight with this Marietta Ford service department to get them to fix a car that is under warranty? The Marietta Ford service department still is in possession of my wife’s car. If THIS is how AutoNation does business DO NOT BUY A FORD.

Today my mother purchased a car from this dealership and the service was IMMACULATE. James Taylor was super friendly and really knew how to communicate and make us feel super comfortable with our purchase . The entire staff was extremely helpful , cooperative and gave us many options before purchasing my moms dream car . I can't thank them enough and I will be back next month to purchase a car of my own . The overall experience was beyond any car dealership I'd ever visited !

The service department needs some customer service training. They are not very helpful. The Sales team rock! Someone please call me about my experience, I’d love to share some details.

I had a very difficult experience at this AutoNation Ford. The staff was courteous; however, I had to push for basic customer care when my Explorer leased here had severe transmission issues with just over 10k miles. I paid additional $ out of pocket to switch out for a working car. Also, they also could not locate the keys to the disabled vehicle after they asked me to tow it to them and wanted me to come back to give them time to locate them (after I had already spent several hours there). Good people work there but they have an old school business model where the customer waits around all day and is not given real service until they are halfway out the door. Finally I was told by the salesman that my second lease payment would be 45 days out only to find out it was due in under 30 days. The owner's response below shows that they don't pay attention to customer feedback.

We had our Escape in for service at this location. The problem was with the EVAP system. It was dropped off Saturday with the expectation it would be looked at on Monday. It was not looked at until Wednesday and wasn't ready to be picked up until Friday afternoon. Communication was very poor and we had to call multiple times per day just to reach a person and find out what progress had been made. When we finally got the vehicle back we realized, in the pouring rain, that the wipers had been put on the car incorrectly. Upon fixing them we realized that our engine cover was missing, as well as the bolt covers for the wipers. We have put in multiple calls for several days now about this issue but the missing pieces of car have still not been located or returned to us. The level of customer service has been abysmal. This has been a terrible experience and I would never return to this location for any needed repairs. Edit: They finally seem to be making efforts to solve the issues, including more problems that have happened since my initial post. Hoping for a positive resolution to this.

My appointment was for 10:30, service was completed by 12:30. The price was reasonable. The service consultant was pleasant and courtesy, the waiting room was clean.

Sales and Service was outstanding and Sean and Holly did an excellent job getting the car of my dream. Getting financing from Ford Motor Credit was the Best.

High, you would think a place that big would work faster

Worse experience .My service person was out for the day. No one try or wanted to help.

I started receiving decent service since Reuben became my service advisor. He’s very attentive and listens to me. This last visit they left the service coverings in my SUV, my computer was reset but my oil life was still at 57% (I hope the oil was changed) and the upcoming oil change sticker has some random mileage on it (I brought my SUV in with 83k miles but the sticker says get my oil change at 82k miles). Minor issues but enough to have me wonder if work was done.

Holly and Michael was perfect they literally took really good care of us. We came in 8 and they stayed open longer to assist us. The enthusiasm and encouragement given was just outstanding. And making another purchase is very high in the future, as well as, bringing in clients. Came in and out, and left with a vehicle, we’ve been trying to get for about a year now!!

Great dealer hands down, I’ve been to multiple different Ford dealerships , couldn’t find that exact car I was look for. I came in, and told them what car I was looking for in particularly and like he said he would he found it. Everyone there was very friendly , if you looking for a car this is the right place to go !!!!

Mr. Greg C. is probably still worn out from assisting me. I had two bad experiences with cars & I was super nervous, anxious, & worried about acquiring another bust. He answered all questions & delivered all requests I had regarding vehicle inspection. Actually, before any of that, he was so prompt with contacting me before store hours & having this unicorn of a vehicle (an immaculately kept 2005 Lexus ES 300 with 54k miles, no way!?!?) ready for me when I arrived. I appreciated everything. - JoAnne Simmons

Took good care of my car.

Won’t even give one star but have to to post. There is no customer service. I left my truck at there 7 am and never heard from them. After several attempts I found out they weren’t going to get to me for several days. The first time previously I had it in to fix automatic windshield wipers. They had it all day, never called to say it was ready. When I picked it up I asked about the fix. They said the computer said nothing was broken. So I took the truck home without a fix. They still don’t work.

My tech Michael was super helpful, and kept me updated about the progress of my repair without me having to seek him out. Fantastic service and a speedy repair!

I just purchased a Nissan Rogue Sport at AutoNation Ford Marietta. From the Sales Team Sean and Muhammad to Monti in Finance they offered excellent customer service from start to finish. Thank you!

Sean is great, personable, and very knowledgeable! He is patient and extremely helpful in finding the right car for us.

I took my car here because I hate Jim Tidwell, and this place was just as bad. Made an appointment as my check engine light was on. I also knew I needed new brakes so asked for a quote so that I could knock it all out at once.When I arrived, I was told the guy who I had made the appointment with didn't work that day so I was "helped" by Ruben. Told me a would get a phone call later that afternoon with a diagnosis of what was wrong with the car. Multiple phone calls/ voicemails left and being bounced around different departments later, 9 days go by with absolutely no communication. I finally get the service manager to call me back who gave me a vague description of what was wrong with my car, told me to be patient. Another couple of weeks go by and finally get a txt saying that the warranty company was going to cover the new engine. Another 2 weeks go by, because I was being patient and not 1 single bit of communication. After multiple calls, I finally get through to Ruben, who informed me that they were going back and forth with the warranty company on my car. I was never informed that any work had been done, as far as I was aware they had not started work on my car. During that phone call I asked again for a quote for my brakes which I was finally given. The next day I received a txt saying. "The warranty company is going to cover it. And btw your car is ready" the best part of the experience was the guys when I picked up my car. Very nice and were very surprised when Ruben didn't offer to sell me brakes. Il take my business elsewhere. They did not even wash my car. $8000 repair and couldn't even clean the car. Do not go here.

Please just consider the parts department as non-existent, it will save you a lot of time. They're understaffed, there is no one to pick up the phone, no matter what time of the day you call, and if you do go in person, be ready for a wait time and to deal with someone that acts like they don't even wanna be there. I guess they dont get commissions because they really dont care if youre purchasing or not.

Please never book a vehicle from this place. I came all the way from Tennessee to buy vehicle from this place. I placed an order for ford explorer and explained the sales guy that I wont be in the country for a month and if the vehicle show up at that time can you hold the vehicle till I come back. He was fine with that so I booked the vehicle at this place. But when the vehicle arrived they called me and said they wont be holding the vehicle. This is the Worst place to buy the vehicle from.

Excellent and Fast Service

Parts department is impossible to reach through the phone, have called many times this morning, had some guys in sale leave a message for me waiting for a call back and nothing yet, if you really need a part try in person or just go to another location, they won’t pick up the phone lol

Great service. Fixed what needed fixing and didn't try to sell me services that were not required.

The entire experience was horrible. I made an appointment to drop my car off on 4/5 (afterhours) as we were leaving 4/6 for our honeymoon. I called 4/6 at .50/per minute to tell them where the car was and whwre I'd put the keys. On 4/9, after having no update, I called back and ended up on hold for over 10 minutes (at .50/per minute) and left a voicemail as prompted. I then sent an email. Neither got a response. On Saturday I called and spoke to Cory (who sold me my car) who said he couldn't reach service but would have Terrance get in touch with someone. I shared with him the urgency here as I needed my car done by the time we landed so we could drive home. He said he would contact me back. Never heard from him. But he would always call me when it was time to sell me a car. How funny the tables turn. I then send another email with an Urgent subject line. On Monday I started calling super early in the morning, again, the recording left me on hold well over 10 minutes. I waited and called back, same thing. So again, I left a voicemail when promoted. On Tuesday morning, I called and got a woman named Lori (I think), she said her Lane Manager was out but she would have him call me as soon as he got in. We waited three hours and that never happened, so guess what??? I called back. That's when I spoke to Dean. He said no one told him that my car was there until that morning. So my cr sat untouched for a week, in their lot, unattended too, meanwhile I have to eat the cost of a high cell phone bill next month, all in an effort to simply have my car serviced. Dean basically said "well all I can do I apologize". That sounds very empathetic and compassionate right?? This was a joke. I'd rather spend twice the price at BMW than yo keep using the free services that I have in my package at AutoNation. Maybe if I pay more, I'll be treated with respect and kindness. Good Luck.

great staff and selection

Do yourself a favor and take your car to get fixed at ToysRUs.

James Taylor II displayed awesome customer service! He exceeded above and beyond my expectations with his professionalism! If you are looking for great customer service skills and awesome communication skills, James is the guy!! Thank you James for guiding us every step of the way during our purchase journey!! #askforJames

Had a wonderful experience! Dave Howard took great care of me. He updated me throughout my visit and made sure I was comfortable as I waited. I’ll keep taking my car back to AutoNation Ford Marietta.

Very professional definitely would work with you under any situation .My sales associate James Taylor not only got me a outstanding deal. But put me in my dream car thank you so much and keep up the good work at autoNation Ford marietta !!!!

Great group

There service is wonderful

Great service Jovan was very helpful!

AutoNation manipulated me to come out and sell my car to them... Had a salesman call and act like he was interested in purchasing my vehicle he saw on Facebook marketplace... Very unprofessional and a waste of 2hours of my time...

If you already knew you have a good offer from other dealerships, then don’t waste your time here. I did a online appraisal on Autonation website and got a low price offer and I didn’t care about it. However, this dealership partnered with Autonation sent an me updated offer with $15,500 via email. So I went there and had them inspected my car and they came back with a even lower offer than online price. My car has a good condition and CarMax actually gave me $16,000. So don’t worry about coming over this location and expect they would give you anything better. They just wasted my time.

The sales process was easy on a used vehicle. The next day I noticed an electrical issue that I don't think they would have caught in a presale service. I went to take it back early the next morning in the dark only to realize the headlights didn't work. They had it in service for a week trying to replicate the problem I was having. I understand no big deal. The issue was fixed and I picked it back up late on a Monday and before noon the next day I had realized that the horn didn't work, heated seats didn't work, the rear defrost didn't work, the defrost mirrors didn't work, and one of the windows would open but not close I figured that out during a huge rain storm. I went the next morning to return it and the check engine light came on while driving there. I can understand some of the issues not being found but it seems like if their cars are supposed to go through a service and check before they go on the lot, that major issues like headlights and horn not working should be caught. Makes me wonder if they even look at the used vehicles before they go on the lot. I did use the 5 day return period which was pretty easy it just took a while to get a check because I wanted it that day. One thing that was frustrating was that the sales manager knew exactly what time I was coming with the return but didn't tell me that he didn't come into work that day until 3 hours later and did not tell anyone else that I was coming. To make all of this worse I live 2 hours away and had to miss half a days work ever time I went up there and back plus having to find another person to go and all the gas to take it there and back each time.

James Taylor is the best! He is ALWAYS professional and always goes above and beyond. James’ pleasant demeanor and professionalism is unmatched. Just tell him what you are looking for and he will make it happen!

They were fast, kept me up to date and completed the work satisfactorily.

Great service, excellent communication.

Carl was super helpful. Everyone there, really, was so nice. Very clean facility.

Dean was very helpful! He was polite in-person and over the phone. I trusted his automobile advice and he was quick to transparently share costs with me and help me find a solution for my vehicle. I would highly recommend his services to others. Thanks, Dean!

Great experience! Very professional staff! My salesperson, Mr. Greg Collins, was awesome and did a great job assisting me with locating the perfect vehicle!

service department SUCKS!!! bought a brand new 2021 expedition fresh out of the show room even. Bought it in July 2021, I'm having transmission issues and the sunroof is falling apart. have called to make an appointment twice. They expect you to leave the car at the shop for 16 days BEFORE they even look at it, and no rental car in return. I don't expect a rental if it's a few days no biggie but over 2 weeks before they even look at it not including however long it takes to actually fix the issues.... asked to speak to the manager and he told me " I didn't build your car, what do you want me to do about it?" and " you can go to another Ford dealership we don't care" so unprofessional and unnecessarily rude. I do not regret buying my car, I love me expedition, I do however regret buying from autonation itself!

I scheduled an appointment for 9:30am to have the oil changed and tires rotated. When I showed up, I also informed the service guy that I wanted to get a quote on replacing a broken entertainment screen in one of the seat backs and a few other minor parts. Two hours later, I got tired of waiting and had to go chase someone down so I could get my car back and get on with my day. They did change the oil and rotate the tires, but they managed to turn a 20 minute job into a 2 hour job. And when I finally got my car back, they still had not even looked into the replacement parts I asked about. What is the point of having a fancy reservation system if you cant stick to the schedule? Apparently, I wasn't the only person upset that day as I heard at least 2 other customers complaining about it taking so long. I won't go back. Save your time and go to a place that specializes in quick turnaround.

My experience was amazing great customer service. I previously went to another Ford dealership that left my pocket lighter along with the same issue and a bad taste in my mouth . Thanks to AutoNation Ford Marietta. I am back in my car again with renewed confidence in Ford.

Friendly staff and very helpful

Bought a 2018 Ford Mustang GT from here. Carl knows his product well and isn't pushy at all. We came in looking for this specific mustang and got it

If you're looking for a car-buying experience that doesn't deal with shady used-car salesman stereo types, this is your dealership! Kay Kay greeted me immediately with a genuine smile, anxious to help me any way she could. I drove back to the dealership the next day--an hour drive for me--to purchase my 2022 Ford Edge ST line because of the service she provided me. When I went back the second day she was not working, but Sean was. His service was exceptional as well. He was extremely knowledgeable about the car I was purchasing, and never made me feel like he was trying to take advantage of me. Every person I came across at this dealership, including the Finance managers Ahmad, Holly, and Arthur, all provided the same, consistent, transparent service. I left with a great deal on a brand new car, and perfectly satisfied with my experience there. When I go to buy another Ford, Autonation Ford Marietta will be my first stop. When I know a friend or family member is looking for a new car, Autonation Ford Marietta will be my first recommendation.

Nick, Dave, & Matt are amazing. They always get our trucks done in a timely manor and always keep us up to date. This review really deserves a 10 start but 5 was the highest to choose from. Thank you Autonation Ford team!

Absolutely Liars, Mr. Taylor told me over the phone they would match and or beat appraisals from carmax and Kia of Augusta. I drove 172 miles one way. Just to get there and be short changed 7k off my trade. Absolutely waisted my Saturday with family and kids. To be lied to. Truly do not support military. Gross. I had 5 appraisals, from Carmax, carvana, kia of Augusta, Milton Ruben. The average being 26k to 28k. They offered 21k. Yes they gave the lowest offer. I told Mr. Taylor, I am Active Duty and stationed 172 miles away one way. That I would only head there if they would match or beat. He said if you have a appraisal from Carmax, we will match or beat. His exact words were we will aggressively match or beat Carmax. So I took there word. And drove 172 miles to dealership. To be lied to. Then treated as if I was wrong. I was told the other dealerships most likely put information wrong. So he said the 5 other dealerships were wrong. And his dealership was right. Offered no fix, offered nothing. Absolutely the worst experience I have ever had. Nothing good came from it. If you are a Man or Woman that have integrity and are honest, this place is not for you. They have zero INTEGRITY. Remined me of a bunch of crooks. Also, they keep saying the appraisals was not done in person. Lol I walked into Kia of Augusta, and Carmax. They both physically did appraisals. Once again. They are crooks. Liars. No integrity. No support for Active Duty Military and Vets. Horrible experience. Truly.

I am an Active Duty soldier in the Army. We live 172 miles away from this dealership. That is one way. I talked to them over the phone, I told them I had multiple appraisals from Carmax, Carvana, kia of Augusta. They said you have appraisal from Carmax? I said yes. They said ok, we will match or beat Carmax offer. His exact words were They will aggressively beat carmax. So I took myself and family all the way up there. Our sales guy was nowhere to be found when I arrived. Then they offer me 6k less than Carmax, 7k less than Carvana. I only went there cause they promised. And they are complete liars. They don't support military, or vets. Stay away. I truly was let down, so was my family.

Mr dean whitmire has been a big help with any of my questions regarding my 10 yr old explorer; which is still in excellent condition due to his help;

The Service was excellent. The Staff were professional, hospitable and just overall-Great.

You guys are very professional thank you

Greg Collins was awesome! You will enjoy your experience!!!

Absolutely the worst dealership service experience I’ve ever had. After a month of not being able to get parts, I attempted to speak with the Service Manager. He refused to speak with me and did not respond to VM’s or emails. I called another dealer close by and was told they could get the parts in a day. Called Auto Nation Ford back and asked the service writer why a dealer 5 miles away could get the parts, and Auto Nation could not? I was told “you would need to go buy the parts and bring them to us”. Went and picked up the truck and took it to Jim Tidwell Ford. They had all the issues wrapped up in a week and communicated effectively. Also- I have a young family member that worked here as a salesperson for a short period of time. He described having lots of down time in between customers. During this time, he was instructed by his manager to solicit good Google reviews from past customers, and "wink-wink", create new reviews by generating phony profiles. DO NOT TRUST any positive reviews that you see here. DO NOT take your vehicle to Auto Nation Ford in Marietta!!!!!

I had the best experience ever. I love going to this location to get my work completed on my vehicles. They provide the kindness in a timely manner. I recommend this location to everyone.

First time, I buy car and helping a lot. I'm so happy and buy another truck for my son very soon. Specially a guy name Jaime he's speak Spanish and ver nice to help me

They are slow, rude and unprofessional

I HIGHLY recommend this dealership to anyone looking to buy a vehicle. I hate car shopping so badly. They made it so easy and stress free. Greg was wonderful when showing me the vehicle and answering any questions I had. And Holly has went above and beyond with helping to get my financing settled and taken care of. I appreciate these two so much!

I purchased a used vehicle in December and my experience getting service work done has been very frustrating. Dean, in service, does not communicate at all. I have left many voice messages and texts and he refuses to respond. The only way I get help is to call the main number and not allow them to transfer my call and have that person follow up while I'm on the line. When I finally got it in for service (I had to rent a car) Dean had told me he would need the vehicle for a few days. It's now been there for 3 days and it has not been seen by a technician yet. I was in the automotive industry many years ago and I never saw anything like this in my years in the business. I have a small business and it would not survive if I treated my customers like this.

This would be a five star review, if I'd been greeted when I arrived at the allotted time for my appointment. Everyone was very polite. I was able to use my service credits at this location, even though that's not where the plan was purchased. The routine oil change didn't take long at all. I would recommend this location to everyone

Great experience, Corey was awesome and answered all my questions, he made me feel at ease.

Customer service was pretty good, the only thing they could add is a car wash after your vehicle has been serviced.

The service team is very helpful! I have been going there for the past 20 years for the Fords that I have purchased over the years.

AutoNation cares very much about servicing their customers. This specific visit was for an oil change and it was quick and the people were friendly and professional.

The salesman was extremely friendly and helpful. A great experience. Greg Collins was a pleasure to work with.

The website is easy to navigate, schedule and request the service.

We sold our car to AutoNation Ford. Greg Collins was our sales person. He was awesome to work with and we got a fantastic deal.

They did a great job working on my car and everyone was very friendly.

My sale person was Mitchell Bradshaw, she made the experience less stressful. She did her best to make sure I left with a car. The facility is also nice and clean and very welcoming.

We bought a used car from Autonation Ford for our daughter’s first car. Bobby Jones did a very nice job helping our daughter drive the car, check out the vehicle, and was patient with her test drive. Bobby made it easy to buy the car. We discovered two minor issues with the car and Bobby worked with us to fix them quickly. Thank you Bobby.

My service advisor Dean Whitmire was outstanding. He conversed with the service department about the advised added service to my Mustang's 35,000 mile service, having just turned 7 years-old. They said 2 hours. But had it completed and ready-to-go in 1 hour. Thank you. Dean recognizing my Veteran license plate, sparked a healthy conversation about our common interest in politics & the Navy. He was helpful in giving me an honorable military discount. Thank you. I work at Lockheed Martin, just around the corner from the dealership. My past service appointments sometimes meant that I had to leave my Mustang for the day. Their shuttle service in the morning back to work, and then picking me up at the end of my work day, to take my Mustang home, was outstanding. Thank you.

I always have a very good experience Ford at AutoNation. Mr.Howard is very informative and has a very Pleasant attitude. He also answered each and every question I ask very knowledgeable

I purchased a used vehicle with cash and trade in back in December. The process to negotiate the trade in value was sad. They offered me $1700 for a vehicle they sold within 2 weeks for $17,000. It took 3 offers to get them to $7000. I had better offers online from local dealers sight unseen. They did not offer me any water or beverages while I waited for the paperwork to be completed. They could not calculate the sales tax for my county of residence correctly. They kept me waiting for 3 hours. They did not know much about the vehicle. They have not been able to obtain the latest title to send to my County Clerk in TN. I have driving on a temporary plate for 2 months now. The salesman I worked with was very friendly and helpful, but his manager was rude and the finance person was inexperienced.

The best dealership experience I've had so far! Great team. Very kind, very efficient. Great inventory and a fair price.

Absolutely stellar dealership and service shop. Had an emergency on a road trip and they took care of me fast and without hassle. 100/100 would recommend!

Aquí podemos encontrar muchos carros al mejor precio

I’ll be honest, I went there a couple months back and I was originally satisfied with the service. It wasn’t until now when I was inspecting the truck again getting ready to take it back that I realized that they damaged all 4 of my center caps and neglected to tell me about it. That is something that I should have been notified about and they should have replaced.

Great place, fast work. Emmanuel did an awesome job

Service is always great at Auto Nation. The team always takes care of its Veterans with respect and dignity.

Called one morning and salesman said the car I was asking for was available. I made an appointment and informed him I was about an hour plus away from them. When it came time my pregnant wife and i drove the long trip but hit heavy traffic. I let the salesman know i was running behind and he thanked me, said it was no problem. When we finally arrive they inform us the car I was there for was never available, it was actually at another Automation location (next door), it had sold before i had interest, and started trying to sell us more expensive vehicle's (of lesser quality). They were more worried about a sale than us as people. It felt sneaky and i will not trust any AutoNation again while I'm still car shopping.

I made an appointment with Cory for a truck and the website had a different picture than the actual truck that was there. The truck was nasty inside and they didn’t bother to clean it before showing it to me. I asked him why this looks different than the photo online and why did you bring it out without cleaning the inside and he just shook his shoulders. Also he mention that the website is misleading so I guess if you want to buy a vehicle from here FaceTime the salesman to verify you are getting the right vehicle.

One of the best new truck buying experiences I've ever had!! I've purchased several new cars in the past but this was my first time dealing with AutoNation Ford Marietta. They made the entire process a piece of cake. Unlike most of the time it were its an ALL day event and a lot of back and fourth with numbers to purchase a new car, my salesman Jovan Brown and the sales manager Terrance took well care of me and got me out the door quickly with a deal I couldn't turn down. I've already told several of my friends and family about how well I was treated. Thanks again Jovan, Terrance and Auto Nation Marietta!! I love my new truck and will be repeat customer.

Appearance of dealership facility _ excellent Salesperson Que and Greg were awesome _ excellent Overall paymeny eexperience _excellent Overall delivery process _excellent Engagement level _highly engaged _excellent Engagement score _25_excellent Love dealership _strongly agree Rely on vehicle _strongly agree Know what to expect _strongly agree Trust 100% _strongly agree Listen to me _strongly agree Overall sales experience 5/5_ 100% I will strongly recommended this dealership to family and friend Ivica Radman

Always great service. The staff is friendly. The location is kept clean.

Horrible service I will never go back there again

This dealership is a joke. We took the car in Thursday morning for a simple recall. We called Friday it wasn’t ready we call Saturday it wasn’t ready and were told they had one technician and it will be mid next week so we had to go get the car and take it elsewhere. Never be back here

Dean took good care of us!

Very friendly service!

Love them if your an owner of a Ford this is the place to go

They will make sure you get called 8 times for your appointment confirmation but when you get there they are still not ready for you. I came to look at a used car to purchase and the vehicle was dirty. The outside had major key scratches and the inside had what looked like dog hair. Then they proceeded to walk my wife and I to the back lot to look at another car that was in worse condition than the first one. Then after getting the original salesperson I had dealt with on the phone we finally managed to find a vehicle. From that moment the experience was not so bad. The salesman done a good job closing the deal and the finance guy was extremely courteous. Sorry AutoNation but you have got to work on a few things.

Dean Whitmire provided us with excellent, fast service! He also called with updates to make sure that we were aware of the service timeline. This was a great experience!

Went in with low expectations due to the lack of inventory everywhere, and walked out with a fantastic deal on the exact F150 I was looking for. Shoutout Javon, Muhammad, Monty, and the rest of the team. If you're serious about buying a car, this is the team to work with!

We called about the availability of a car to confirm it was still available… drove 45 minutes to come look at it .. and we got there they told us “the couldn’t find it” and offered us to drive a different car. Shady as can be!

Friendly folks. I would have given more stars except for the fact it took 4.5 hours to purchase the car. I took three months to work out purchase and installation for step rails. Nice employees, very kind people.

we were informed of expenses before beginning work on the car. we were updated on how long they would need the car. service personnel were friendly and courteous. as always it was a good experience.

This review is not about sales, it is not about service, it is about how poor and lousy the customer service is at the part department. The lack of care starts with being on hold for over 45 minutes then simply the associate picks up the phone and hangs up, this happens often, and it makes you wonder does Auto Nation ever do care to make a random call and see what is it like to be on hold for that long. Why did we call again, that is our mistake, and will not happen again.

If I could give less than one star I would. The service department is horrible, specifically the extremely rude service manager. My truck had mechanical issues while out of town. I took it to the nearest dealership to have it looked at to see if they could repair it enough to get me home. The dealership was able to diagnose the issue, reset the alerts, and helped me get back on the road. After returning home I made an 8 am appointment at AutoNation to have the service department check out the problem and repair my truck. As soon as I arrived I knew I was not going to have a pleasant experience but I ignored my initial gut reaction and pressed on. I was the only one there at the time. NO ONE in the service department came out to collect my information, meanwhile SEVERAL other vehicles arrived and all were attended to while I stood there in disbelief. I finally spoke up and only then was anyone interested in assisting me. The service advisor collected my information and when it came time to explain my situation the advisor was not interested in hearing about the other diagnosis I received from the out of town dealership. The service advisor even refused to look at the paperwork I presented with the diagnosis and repair recommendations. I let that go figuring they wanted to start fresh to verify what was going on with my truck. The service advisor said he would call me that same day with status of my truck. Well, no phone call. The next morning I call and asked for status of my truck, this is where the fun began. I was transferred around the service department until I was finally forced to leave a message. Finally the afternoon of day two I received a call from a very rude service manager who, after I explained my situation, asked me “well what are you expecting?” Like seriously!?!?!?I expect when a business says they will call me for updates, they will follow through. I should have just followed my gut in the first place and believed the TWO STAR rating on google was accurate!! I will never return to this dealer for maintenance or purchase of my next vehicle.

Went in back in 2018 to get the computer flashed for a trailer brake. Second time I started the truck up after the work was complete the computer was erased. AutoNation took no responsibility for it and that was the start of $30K of warranty claims.

Greg was awesome. If you are looking for a vehicle, Greg will not stop until you are driving off the lot in a new ride.

I had a great experience with AutoNation Ford Marietta. I went in to get an oil change and tire rotation and I came before my appointment time. I was seen immediately and I didn't have to wait until my appointment time. It only took 40 minutes. I am thankful

Service technician MEREDITH LAWRENCE TOOK MY MONEY FOR DIAGNOSTIC AND KEPT HANGING UP THE PHONE WHEN I ASKED HIM TO SEND IT AFTER TWO WEEKS OF PHONE CALLS

This is the worst customer service ever and they are very dishonest. They called me after I took my car from their shop due to giving me outrageous price to fix it, they called me and said we waive our diagnose fees just give us 5/5 on the survey. What the hell is going on with this business unethical.

I had an 8:30 am appointment, it's 12 noon and they haven't started on my truck. 1st excuse was the filter that fit your truck was bent ,so they had to order a new one which would take about 30 minutes to an hour. That was 9:30 am. So a hour passed and I was told the order had been canceled, so it's going to be little longer. Now it's 12 noon and my truck is still on the lift and half my day is gone.When I brought the truck from Auto Nation I got a certain amount of oil changes that was incorporated in my monthly payment, but after this I'd rather pay someone else for an oil change. Finally at 12:43 they are done.

The process was a little long, but smooth and not complicated AT all! I liked that the most. No pressure to sale and the payment was given to me before I left the dealership.

Dean at AutoNation Ford Marietta was awesome. I brought my car in and they had me fixed and up and running in less than a couple of hours. They were able to get me in an out without even calling ahead. Great Experience.

I called for an estimate to have ACM( Audio control module) replaced, two weeks ago. Upon listening to there advertising recording for 5 minutes, a lady answered the phone and transferred my call to Dean in the service Dept. Dean talked quickly about what I could expect as an approx. estimate. I asked him if we would be so kind and send me a estimate in writing to my email. He obliged and stated he would send it shorty. Never did. Called to follow up and left a mess. w/voice mail. No response! Then called back and asked for the manager-I was transferred to Nick Dudley. Left him a mess. on 2 separate occasions, No Response! There actions speak loud and clear. TERRIBLE CUSTOMER SERVICE!! Thx. for wasting my time!!

it took a long time but.. that is how it is these days. Car is fixed! The people there are very nice.

Took my truck to get an oil change. Made an appointment. They said it would be about 2 hours. I went to check on it after 2 hours. They had not even started the oil change and said it would be another hour before the could get to it. To get additional service they told me I would have to leave my truck for 3 weeks. I took for truck some where else. I even tried calling the service manager never got a call back. There have been other issues with Auto Nation Ford. I will not be taking any more vehicles to this location.

1 Star, but even that that is a reach! My details were too long for this thread, but I will provide the basics: After 3 weeks of waiting, non-communication, wrong information, excuses, and bad customer service, I finally got my car. I will not be returning to Autonation Ford of Marietta for ANY type of service. I would be happy to discuss this with a higher level of the customer service team than the service manager at Autonation Ford of Marietta!

We took our Ford to this dealership because there was an issue with the engine. Fortunately, the issue was covered under our warranty. Unfortunately, we took the car to this dealership for servicing. I have our entire experience detailed below, but this is what you should all know at a glance: - It took our car over 3 weeks to get worked on. - It took just over a month to get our car back (entire timeline listed below) - The date we were told the car would be ready was pushed back four times - The technicians prefer to text and hide behind screens (I had to call the dealership and request they actually call me) - IMPORTANT: After we got our car, customer service reached out to us to see how we thought our service was. When we told them we were not happy with it, she told us the dealership’s online reviews have not been great recently. She then told us if we left a review giving them at least four stars, they would give us two free oil changes. Nov 12th: We called the dealership to schedule a service. We were told if we got the car towed there that evening, we would get an appointment the following day at 9:30am to get our car looked at. Nov 13th: On the way to the dealership, we called to let them know we would be there to tell them what the issue was. They told us that getting our car there the previous evening only got the car on a list to be looked at and that no appointment had been made. Nov 18th: We texted to see if any update had come about. They let us know the car had been looked at and the parts needed to fix it had been ordered (not sure why they did not reach out to tell us that, but okay) Nov 23rd: We texted once again for an update and were told the parts were not in, but that the car would be ready by Nov 29th. Nov 30th: We texted again and were told the parts were in, but the technicians had started work on another car while waiting for our parts, and that they could not continue working on our car until that car was finished. We were told the car would be finished by the end of the following week. Dec 8th: We texted again, they told us they were still working on the other car but they were still planning to get ours done by the end of the week. Dec 10th: I got tired with our technician (Dave Howard) only communicating with us via text, so I called the dealership and requested he call me back asap. He did and told me the car was being worked on and it would be done by the 13th or 14th. Dec 13th: I called Dave Howard again and he said the car would be done on the 14th or 15th. Dec 15th: My girlfriend texted him asking for an update and he pushed pick-up day to the 16th. Dec 16th: We finally got our car back! Yay! Dave Howard was not there when we picked the car up. We received a call hours after getting the car from customer service asking us how our experience was. We were honest and voiced our dissatisfaction. To this, the customer service representative informed us the dealership’s online reviews have not been good recently, and she offered us two free oil changes if we left a review of 4 stars or more. Wow. In summary, do not take your car here if you want your car looked at in a reasonable amount of time. Do not take your car here if you want to receive your car back in a reasonable amount of time. Do not take your car here if you don’t like doing business with disrespectful liars who are comfortable with providing horrible service and trying to cover it up with cheap bribes over the phone.

I worked with Jovan Brown to get an appraisal for my car and he was amazing to work with! I always enter these situations with hesitance because of the stigma around car sales associates, but I really valued his personalized care, honesty and friendliness. If you need a contact at Ford, be sure to ask for him!

Great Service!!!

Just got off the phone with Nick at the service department who is one of the heads of the service department. They have had our car for 17 days at this point. No one wants to take ownership of terrible customer service and they are using COVID as their excuse. Their answer was, "sorry, and other cars have been here longer." This is not an okay answer. When asked about supplying us with a car, as we continue to wait, we were told, "we do not offer this." The repair is going to cost $$$$ and the service department said, "Sorry, it is Ford." Stop blaming others and except responsibility. We will never use them again and we do not recommend others to use them as well.

I have never reviewed a company negatively before on Facebook, but felt like this was necessary so no one else has to go thru this. I took my car in for service and a recall. This is a car that I had bought from them. I had an appointment and they didn't even look at the car for 3 days after my appointment. They said it would be ready early the next week. It wasn't. Then they said it would be read early the following week. It is still not ready and they have had my car for 17 days. When I asked them about this they said this is normal and that they have had cars there even longer. They just don't care and they never answer the phone when you call. Also ways sit on hold for 10 minutes before it asks you to leave a message. Terrible service and incompetence.

They have had my car since Nov 5th. I have to call repeatedly to get a status update or I have to go by there in person. I still do not have my car back. My next call will be to an attorney

Rueben provided exceptional customer service (as always). Technician that actually serviced my vehicle was very detailed and efficient.

We bought a new 2 door Bronco here. Some other unscrupulous dealers are taking advantage of the scarcity and swindling would be buyers. Not AutoNation Marietta! Carl gave us a square deal at the agreed price without opportunist price increases! Highly recommend this honest car dealership!

there work is so so. but they charge for work not done .If you value your safety and vehicle go somewhere else. DON"T TRUST THEM with your car or your safety

very bad service I was waiting for a long time to be attended and although they were watching me nobody took care of me it is a waste of time this place I do not recommend it. muy mal servicio estuve esperando por mucho tiempo que me atendieran y aunque me estaban viendo nadie tomo cuidado de mi es una pérdida de tiempo este lugar no lo recomiendo.

I have been bringing my trucks to AN Ford in Marietta since I moved to GA back in 2014. I trust this dealership completely with any work I need done on my vehicles and plan to continue being a customer as long as I live in Georgia. Thank you guys for always taking care of me

very bad customer service! I would definitely not recommend this place! Today I was waiting for attention in the parts area for more than 30 minutes and nobody attended me! muy mal servicio al cliente ! definitivamente no recomendaría este lugar! hoy estuve esperando por atencion en el area de parts por mas de 30 minutos y nadie me atendio !

Service the service department in Marietta Ford is wonderful caring and get your truck in and ouch and you know once they fix it it is fixed I enjoy knowing that my truck is in good hands when I bring it to Marietta. Ford

The staff was wonderful, nice, patient, and worked quickly to take care of my purchase!

Brought car in for diagnosis. Kept it multiple days. Told me I had recall repair needed on door lock. I couldn’t leave car for additional days, so said I would be back. Checked in before I came back to be sure they had the part and could do the repair. They have had car for over another week and I am just now being told they haven’t touched it again because bay was backed and then Ford made them retake pictures to approve an already approved recall repair. No one should be reasonably expected to leave there car somewhere for over a week while no one touches it. And, if they are, there should be constant communication about the status and the issues.

Bought" the used car on Wednesday. We could not take possession of it because they had ordered some undetermined parts for it. They gave us a loaner and said we would get the vehicle on Friday. Nope. Called them on Saturday- got disconnected once and got two promises to call me back. Still waiting. Today is Monday. They keep asking for a review, so here it is!

The car they gave me had to have the battery replaced after just a few days. Thankfully, they replaced it for free, but it makes me scared that maybe there are other problems that may come soon.

I purchased a new car from Autonation Ford a few weeks ago. I had a fast and easy purchase experience.

I had an excellent buying experience. My salesman, Carl Yarber, is the best. He was on top of my order and updating me throughout the entire process. Ask to speak with Carl. He is the best.

Took my 17 GT350 there to sell it and they took the car on a full test drive and wasted 45 minutes of my time just to come back and not make an offer because it has modifications, all which are visible. You can open the door and see a cage in it. If you can't buy it because it has a cage, then what's the point of wasting the customer's time?Nonsense. My sales rep was a great person but the GM way of handling this didn't make any sense to me. Took it to two other dealerships around and got great offers from both.

I just pick up my car today. Jovon is amazing, he is respectful and doesn’t waste your time . Amazing service, I would go back to him.

My experience with the service department on my last visit was outstanding. Dean is a true professional. He has very friendly and is most helpful. He exceeded my expectations.

Great place for auto service.

My experience at Autonation Ford was very pleasant! The staff was courteous and informed me every step of the way!

Great service from start to end. Tahir and Sean made it really smooth deal. Thank you Sean for all the follow ups after the purchase of my Ford F150.

I am very thankful to have worked with Greg. He helped me get my Bronco and made this process SUPER easy & stress free!! Also, thank you to the rest of the staff that congratulated me. I've officially found a nice/honest dealership.

Autonation Ford is the best! I have a lincoln and have been trying for the last 3 weeks to find a place to change all 4 tires and replace the lugs! Walmart, Tires Plus, and a regular corner tire shop couldn't help me. They did it and they also have some beautiful cars in their showroom that I may go back to test drive. I highly recommend them.

My experience was horrible! Terrance Sim was very unprofessional. He expressed no concern of the inconvenience that was made on his teams end towards my entire visit. I was embarrassed I was also inconvenience and also not compensated by any of this in any away. Not only did I come to you guys to make a purchase but I made a purchase and had to bring the vehicle back. I do plan to leave a review with all of my screenshots of Terence Sim and myself conversation. I was originally given a offer of $2,000 for my vehicle trade in and after having to bring the vehicle that I purchased back the value for my trade in was lessened buy $500. The customer service that I received was not only unprofessional but also embarrassing. I have attached the screenshots of Terrance Sim and my conversation.

Easy scheduling online. I’ve been to one of the other dealerships in ATL, had to wait 3 hours. At this one, no wait, In and out in an hour. I’m big on customer service and David Howard handled that. Friendly, humorous and informative. Will definitely return if I visit again. Ask for DAVID HOWARD

Salesman Javon absolutely was great. He worked hard and as fast as he could. My problem was with the dealership. I made a deposit over the phone and came with my own financing so that the transaction would go quickly. But the sales manager insisted i fill out another credit app once i arrived and the vehicle had to still be prepped. What should have taken 30 minutes took 3 hours. Love the truck, just would have liked a quicker transaction.

Very good customer service

Longer service wait times each time I’ve gone. Waited 2 hours onsite for oil change only to find out they hadn’t even started.

Megan Smith my Sales Associate, Hal Ross Sales Manager and Matthew Johnson CFS MGR were excellent.

Very poor customer service from adviser. Little or no communication of the status of my vehicle repairs. A repair that only took 3 days to fix took 4 weeks to complete. Not to mention the very next day the service engine light came back on. My 2018 Ford echo sport has had the same issue from the date of Purchase at a Ford Dealership in Chattanooga TN, and no one has been able to repair the issue. I'm stuck with a car that has known issues and Ford has not offered any help. I wouldn't recommend a Ford to anyone.

Went to shop for a Maverick. Still waiting for feedback. ????

In & out... Easy Peasy

Greg Collins the salesman who helped me was great! He made sure I got what I wanted.

Mr. Baxter in the service drive was awesome. Very nice, professional. I will definitely be returning for service on my Escape because of him! Go in and ask for him.

Dave Howard my Service advisor was great. He listened to what my issue was and genuinely wanted to get things resolved. My biggest issue is the way they are forced to schedule service. you can't schedule a service out days or weeks in advance and then bring vehicle in 24 to 48 hours before that time. They expect you to let vehicle sit at shop 2 weeks without it being touched waiting on tech to get finished with another vehicle. my vehicle is under warranty, FORD or dealership should fully pay for a rental entire time vehicle is in shop.

Very quick very simple process. Young blood was the salesman and got me in and out with my new bronco 2 door.

Very quick very simple process. Young blood was the salesman and got me in and out with my new bronco 2 door.

Do not come here . Is the worst ! Had my car for a week , all they did was change a battery. I called 4 times last week and each time they told me " your vehicle is fixed someone should have called you" and each time I asked for them to look more into it. And each time they said would. Well they said everything was fine and in less then 10 hours later my vehicle broke down again for the same reason. Omg they had my VEHICLE FOR A WEEK !!!

Had the most WONDERFUL experience at the dealership. Had to transfer from state to state and finance my lease car. Seamless process, would 100% recommend anybody to do business with them!

It boggles my mind how this place has over 2 stars. I scheduled an appointment for 10am, got there 5 minutes early, and was told it will be ready in about 90 min. I wait 2 hrs before checking up and I'm informed that my car was next in line. 2hrs of waiting and they hadn't even looked at my car yet after making an appointment. They must be paying for their current rating.

Should have read the reviews on this place there service dep. Is absolutely awful they keep your car for almost a week before they even look at it and top that they don't even offer any loaner cars to help accommodate you while you wait to get your car serviced on. Like they don't get that certain people only have one vehicle to get to and from work and all they can say is sorry. Beyond upset about this because I don't care how much it is to fix it i just want it done so I can go on with my life this is a complete inconvenience to everyone who is trying to get their car serviced with no issues.

Completely professional treatment.. My service was well done and I was notified as soon as my truck was ready. Very pleased.

The General Manager was horrible to my Wife. Don’t buy a vehicle from here. GM said I supposedly moved a stationary piece of glass, which is the back part of the sunroof, which is impossible. That was the cause of my severe water leak. They basically pushed a hidden problem and expense off onto the customer. Can’t catch something like that unless it’s raining really heavy. I Don’t know that there is a lot of people that go car shopping during heavy rain. Horrible General Manager!! This is an add-on to this message. Someone just responded to this message and told me to contact their management team at AutoNation in Marietta Georgia. I don’t think they understanding or maybe even read the message I just posted. The problem I had was with the general manager. Which means I will need to contact the headquarters in Florida, which is probably what my next step will be. I will not get stuck paying for a $2500 bill when the problem was there before I even bought it.

Wisely dispatched dealership!

I had ordered a new Mustang Mach-e electric directly from Ford, and this dealership, being closest to me, was assigned by Ford to handle the transaction. They did a great job, were helpful and friendly, especially Greg Collins in sales, Monty in finance and Muhammad the GM. They made such an impression that we are going to start using them to service our Lincoln Navigator rather than the Lincoln dealership down the street.

I came in just before closing time & was unable to turn off my Ford Explorer due to my battery dying(again). Dave Howard could not have been more kind or been more helpful! He immediately popped the hood, called a wonderful tech & they replaced my battery. They were so wonderful I will be sending everyone I know to AutoNation Ford Marietta! Thank you!!

I came in just before closing time & was unable to turn off my Ford Explorer due to my battery dying(again). Dave Howard could not have been more kind or been more helpful! He immediately popped the hood, called a wonderful tech & they replaced my battery. They were so wonderful I will be sending everyone I know to AutoNation Ford Marietta! Thank you!!

Horrible customer service, they NEVER answer the phone and lie like I’ve never seen a place lie about the cost and repairs of your car. Told us 10k to fix car, got a second opinion and costed us $875. Total crooks!!

This is where I bought my car, second Ford I’ve owned , and when I was buying it everyone was so nice and accommodating. Well I should have listened to my family who also has cats from this dealership because i have never seen such bad customer service. I took it in last week for an oil change and 10,000 mile check, they had my car for 5 hours and when I called to see what was going on because I had to Uber everywhere all day, they said your cars been ready for a while now. Like I am supposed to read minds and I tried to call but no one would answer. So I called the sales department asking if he could check and laughed then huffed and puffed and said I guess I can walk over and tell them to call you. As if I was asking some sort of huge favor. My car is currently shaking so bad the whole back seat is like a roller coaster and they were supposed to align and rotate my tires so not sure why that would be doing that when it didn’t before I brought it in. I never received a receipt so I have no id a the work that was even done on my car. Of course I’ve tried to call multiple times but no one will call me back or answer. It’s ridiculous qnd I shouldn’t have to go to a dealership 10 miles away when this is my dealership and it’s 2 minutes from my house. Just amazing that when you buy your car they’re as nice as can be, but after that they tell you to pretty much screw off.

Great coffee machine

As to speak to James Taylor, I was able to sell my car to this location and they gave me way more than what private buyers were offering. Did not expect it to go this smoothly! Really great service.

The technician " Erica" was very helpful, she saved us a lot of time with her quick response and action. We appreciate good customer service. It make the experience a lot more pleasurable.

This place is horrible! Worse customer service ever. Sales and management team are about politics within the dealership and refuse to deal with certain salespeople that shouldn't be a salesperson. As well as call and offer free service on purchased used vehicles only to be informed by Service there will be a charge. Needless to say Sales NEVER opens before 0900. So nothing can be verified prior to that. And then only a skeleton crew is on hand.

DO NOT GO HERE! If I could give this place negative stars I would. I dropped my car off 18 days ago and it STILL hasn't even been looked at. I have not heard from any service tech in 18 days. I have called multiple timex only to be met with sass and I have been been hung up on. I keep being told "dean will call you back" but I never get a call back. One time I was transferred over to him and he hung up on me. This has been the worst customer service experience of my life, to the point where I am going to pay a towing company to take my car to a different service tech so that I might possibly get my car fixed.

Excellent service.

I went into the Dealership to purchase an F250 xl Diesel 4x4 truck. They tried to cheat me on my trade in. So I said I will buy the truck straight out, without any trade in. They tried to charge me 1600 .00 additional for paint protection, floor mats, window tint etc. That was already installed at the factory. On the window sticker. When that didn't work, the tried to hook me on a 12 percent interest rate. I have excellent credit. I think it's a shame that the dealership is operating this way.

I made an appointment to have my car appraised. I was the first appointment of the day. I was told it would take 30-45 minutes. I checked in at 9:10 am and did not get my car back until 10:50. They kept saying corporate was really slow that day. Apparently they input info and someone at corporate does the calculation and sends the number back. I immediately noticed that my car was not running the same as when I brought it in. It is now leaking transmission fluid and the transmission had no problems prior to auto nation keeping my car in the back for 1 hour and 40 minutes. I know this because I had a transmission service several months ago and everything was fine. They messed it up! I will never do business with auto nation. If you take your car in, stay with it or where you can see it the entire time. They cannot be trusted.

My ford explorer had an issue with the the check engine light so I made an appointment to see what was wrong with it. They told me they had to hold my vehicle a total of 7 days and 5 days had to go by before they could inspect it and order parts if necesery and it turned out it had to stay almost 10 days. No one was keeping in touch with me about my vehicle's status and it always had to be me who would reach out to them also when I called the service advisor was always away. The good side is that my vehicle was fixed and I picked it up the day before I traveled out of town.

Javon Brown Was a very Dedicated salesman. It took a few days for my to find the perfect vehicle. He was helpful and patience. Also the Finance manager Terrence Sims was awesome in this journey. Monty Johnson was very pleasant while doing my purchase agreement. I’m glad I decided on AutoNation.

Service writer tried to tell me I needed back brakes and they were just replaces 2 months ago

The service department had my vehicle from 9am to 6:30pm. I made a 9:30am appointment, days before. When asked why it took so long, the response was they did not have a filter for my vehicle. I was getting a simple oil change and they had my vehicle for almost 12 hours.

I took my Ford Flex in for a oil change and tire rotation. When I picked up my car, I was told that I need brakes. Strange as I had just put back brakes on the car a month ago. When I questioned the service writer, he said he read my service order wrong and i need front brakes. You would think that is they rotate the tires, tire pressure would be checked. Nope, different tire pressure in all four tires ranging from 38 to 50 psi. When I got home call called the service department, I was told they must have over looked that. WOW a 15 point safety inspection,,,,,wonder what else the didn't check. All integrity was lost when I spoke to them after getting home. I have taken my Fords here all the time and have seen thee service department service decline over the years. No recommendation for them

Car service department was terrible

Never go there if your selling your vehicle. What a joke! Or you can go there if you want to give away your vehicle! I was so INSULTED by their offer!!!! Waste of time!!!!

came in to sell my car and got serviced with Bobby Jones and he did great! anyone coming her go to Bobby!!!

Quick turn around even in these crazy days!

Good experience when I bought my truck here. But they charged me $80 for a simple oil change they scheduled (without consulting me) 6 months out. Service was slow and difficult to find. Definitely not coming back here for service.

Service department was very professional that accommodate my needs and were very timely in servicing my vehicle.

Perfect service, attendants 100%

Bobby the salesman was great, very knowledgeable & very helpful

I had a great experience at AutoNation Ford in Marietta . The customer service experience was genuine. I love my Ford Edge titanium! Stop by and see Greg.

Horrible experience! I called 2 times in two separate days about a used car and asked both sales people to text some pictures since there no pictures on the website. Nobody got back with me. Looks they are not dont care about selling cars!

Great place

Extremely poor communication and pitifully slow service.

Today exactly MORE then 1 months my truck staying there for service..is so funny because I see lot reviews thy have same problems so I don't need explain what's going on with that place..the reason I'll go there because I have buy the truck from there and Buy full packages Auto Nation warranty ..so yeah Useless

Sales staff Need to educate themselves on there products. They don’t know how things work. They are limited on setting up cars for the buyer.

This was the worst business model that I’ve ever seen. You’re expected to leave your vehicle for an undisclosed timeframe BEFORE the vehicle can even be looked at! They will not allow you to bring it when they get to your car. Additionally, they don’t provide rentals & warranty company can’t cover until AFTER the vehicle has been diagnosed. They only say you can catch UBER from 2 hours away. I only came to this dealer because of the high ratings… they state COVID is the reason, but why not make your policy customer friendly??? Everyone here says it’s above their head and they hear this every day!!!! News Flash… if you hear it everyday, it’s obviously a broken process!

Great service by Gary Baxter. Completed my oil change in a timely fashion. Wore a mask to respect Covid protocols and suggested service with clear costs and time implications. I really appreciate recent service visit for my 2013 Fusion. Thanks!!! Would definitely recommend.

Had a great appt for an oil change on my 2013 Ford Fusion. Service was quick and they completed the service with care. love the new tablet process where they pull the customer info up immediately and greet you at your car. Really impressed.

Left my car there for three weeks to get brakes. Still havent gotten them. Ive called multiple times to get updates on what's taking so long. Haven't gotten a single call back from my service rep only customer service calls back and then they say they can't get in touch with him. I have had to physically go to the location to check what's going on. Say they are ordering parts, but it doesn't take this long to get brakes and put them on. Stay away from here unless you don't need your car for months.

This place is a rip off !!!my husband purchase a F 250 And they are cheater the sold him a lemon for all the money. They are unprofessional an sarcastic . Don’t let the get you manager doesn’t care. The check engine came on this truck 2 day after purchase. Purchase warranty on the try to swindle you wit fake smiles. We should of went to a real Ford dealerships . The truck has had one problem after another and they knew this before selling it . Don’t get caught in how the cars look you regret it. Truck still not working and they keep trying to say it’s nothing they can do. My husband should listen me when I said they trying to pull a fast one on you wAlk away don’t sign.

First there is no need for an appointment as your not going to wait hours regardless of appointment times available or whoever is pleasant when first coming in. I arrived today at 1245 it is now 515 and we are still here. First I was told I would next after three cars. First lie next the lady helping said she had to go 15 miles to get my tire 2nd lie. She never went then never mentioned it until I brought it up. Then I was told I had 10 cars in front of me at 4 which changed after an hour. At 517 they put my car back on the rack to FINALLY change my oil which could have been done mind you. Followed by finally doing my alignment and put 1 yes 1 tire on. Soo like Union city Aito Nation is full of lies!! Last visit for me don't come to this location either.

Please, don’t take your car to this dealership. This is coming from somebody who has experience their horrible service twice and you might wonder, why twice, because I thought to give them a second chance. The first one was with a recall, they told me over the phone that it will take 2 days to get my car done, which ok… I think is fine, 5 days later, no update and when I ask them about my card Ruben response was, well come and pick it up if you think you can get it done somewhere else, which that exactly what I did and they fix it in 2 hours. 2nd experience, about 3 weeks ago, I took my car there due an emergency and because it was the closer place; BIG MISTAKE! They held my card for 7 days and guess who got my car again, Ruben, very nice at the beginning: “here’s my cel, my direct phone number” I was told again, it will take 2 days, nope… it took them 7 days for a simple fix! I called, texted and finally decide to show up. When I was there they told me oh! You car is ready and when I ask them why they didn’t contact me they said, the call me (LIE), they email (LIE, because I never disclosed my email). I put my complain in the “customer department” and I did got a response, they told me the manager they will get back to me. Today I got a call and at the end I had to laugh, because it’s a joke! The whole problem is the management team on that place and their staff is just the reflection of how that business is been directed. The manager got all defensive and before you think I was a “Karen” I have work on customer service for more than 20 years and I have seen any kind of customer. I was nice I say my side of the story and I told them that bad reviews are all over their page, he got all defensive and told me that I was not been fair because that only happen to me… you tell me, what kind of response is that from a general Manager? Please take your car to another place and save the headaches

Our car has been there for more than a month. (2014 black Ford Fiesta with commonly known transmission issue that everyone is familiar with.) Nothing done to it yet. We get put off every time we call them asking for an update. Well, NOTE THIS, AUTONATION FORD IN MARIETTA: We will be contacting the Ford Motor Co Corporate Service Rep for the SE region today. AND the Attorney General for the State of Georgia. DO NOT - I REPEAT - DO NOT TAKE YOUR CAR THERE FOR SERVICE - especially warranty or recall repairs! A BUNCH OF LIARS, THIEVES, CHEATS who are clueless about proper SERVICE or communication!!!!!! EVEN THEIR OWN GENERAL MANAGER DID NOTHING!!!! You are about to find out how this goes down... We are done playing with you! 👎👎👎👎

My salesman Cory Peters was amazing and extremely knowledgeable he made the process quick and easy. All managers and finance were very nice and helpful. I highly recommend come see Cory Peters.

I am amending my previous 5 star survey to reflect as close to the zero stars this dealership deserves for past sales service. This is in no reflection of the repair shop, but the finance team. I have purchased TWO F150 Platinum trucks from this dealership. On two separate occasions, had cause to cancel the warranty and gap policies (traded the vehicles in). On both occasions the finance department gave nothing but lies and run around costing me months of expense and headaches between trips to the dealership and waiting for something that was never processed although I was lied to and told it was. After the sale, this dealership doesn't gaf about you, PERIOD and will literally lie and steal your money. I'm on my second round trying to be reimbursed and if this isn't resolved by the end of this month I'm suing AutoNation and if possible personally suing the people who are fraudulently holding my money to avoid the hit on their paychecks. Avoid this dealership

Literally the best experience I’ve ever had buying a car, Greg was super helpful with any questions i had and when i mad the 2 trip there to get the car he has everything ready for me to go!

Dean Whitmire and the service department. Both excellent.

So disorganized and completely unprofessional. Would never buy a car there again! We had a lease and decided to purchase the car the end. There was complete lack of transparency about the purchase and what's included, what isn't or how it works. After chasing them down for weeks about deposit money we were owed back, we finally got a response that it was reduced from the purchase price of that car. But wait! there was a fee on it which was MORE than the deposit itself (not just the dealership fee - they charged extra for this one!). No one asked how we wanted the deposit back and no one was able to tell us FOR WEEKS that was actually what had happened. They kept pushing us off and telling us our money is on its way. So basically, seems like no one knows what they're talking about. Ford Credit told us they gave the deposit money to the dealership - so the dealership is either lying or stupid, but either way they will not will not see another transaction with us.

I recently bought a Volvo XC60 and had some issues with the car. Jerry Metcalf who is the GM went above & beyond to ensure everything was fixed for me. I gather this store has had some issues with Customer Service however Jerry is new to this and is really trying to turn it around. They offer great prices for Used Cars and go the extra mile to ensure you have the best car buying experience. I would refer people to them as they stand by their word.

Great service I have been there before and that are always great

Service was great by Dave! The only thing I wasn't happy with, was that my flat tire was on June 5th and took it to Wade Ford and refused to help me. "Horrible Service" btw, then took it to Auto nation on June 11 and had to wait for a new tire to come in on June 15. I wasn't unable to drive my car for 11 days since Ford does not offer loner cars. Dave took care of all my other minor issues and happily received my car the same day the tire came in.

Appointment but was told they only had one mechanic so had to wait longer. Routine maintenance yet my oil light came on 2 days later. Makes me wonder if they did anything at all. The mechanics that were there moved like they had molasses on their shoes.

Great experience , easy process and great customer service.

The staff was beyond helpful which made this housing experience flawless!

Very good and fast service. I recommend this dealer.

Kept Paying over and over again for same issues :( . Service provider Dan was kind and trying to help . but said I still had to pay for repairs on a recurring issue . Not sure if the technician were new or being switched out :( every so often .

I have used AutoNation for years and have bought several cars from them. Scheduled an appointment and brought my vehicle first thing In the morning for a 80K service and to have a rattle fixed. Called at 4:30 pm that afternoon to get a status update. Was told the tech hadn’t even started on the vehicle and it would be 4-5 days. One would figure the service would be knocked out first. I can see 2-3 days on the rattle but 4-5 is unacceptable. If the service advisor would have communicated that up front I would have had them do just the 80K. Due to their lack of communication I went elsewhere and had the service done by another local dealer.

Made an Appointment to drop off my truck. early on Saturday afternoon for wheel balance, rotate, and alignment. was told it would be done same day. Drop off took more than 30 minutes because two service advisors saw me and put their heads down and ignored me. The third spent a large amount of time BSing with the client before me about motorcycle stuff. Told the advisor I would like a call when it was done but would probably pick up Monday morning rather than that night. While I was waiting a mechanic came out and jumped into a 350Z on the line and chirped the tires hard and took off at speed inside the drop off lanes. The service advisor didn't wear a mask as the sign on the door and the audio message said was the company policy. Monday rolls around and I still haven't heard anything. I call in the early afternoon and am told I will be called right back by the advisor. after more than an hour I call back again to spend 10-15 minutes on hold before my advisor comes on the line. The advisor proceeds to tell me that the truck isn't done yet, despite being told it would be on Saturday. When I ask why it wasn't ready he tells me that I should be glad it isn't done yet cause the guy doing it was learning how to do rotations on duallys and left part way through it and now the guy who knew what he was doing would be doing it..... Finally get the call near 6 pm that the truck is done. The advisor called and didn't even bother to say who he was or where he was calling from but just said "It's done, come get it". When I got there he contacted need to BS about how it was better that they were late. When I asked for pre and post specs on balance and alignment he could not provide them because "he was hurrying to get it done for you" as if it was some favor time that the truck was a full business day behind their promised time. Again, no mask as was their posted policy. The bill was larger than anticipated and included a large administration fee I was never told about. I didn't even bother arguing about it and just paid it and left. I would have left well enough alone but I have now received multiple e-mail requests for a review so here you go. Bottom line is that this place was unprofessional and failed to deliver in their own promised timeline. They told me they had someone working on my truck who didn't know what he was doing. They have hidden charges after treating you like an idiot, nevermind that ai have been involved in automotive mechanics for over 20 years and I knew the advisor was full of crap. Don't take your trucks here for even basic maintenance.

Dropped car off and it took 6 days to get it looked at.

Scott was a great service advisor. Super friendly and easy guy to talk too. Made sure I was set up for success throughout the entire process!

Joe was awesome as was the rest of the staff. So far the used Yukon runs like a champ.

Looked for particular 2021 f150 lariat for 3 months down here in South Georgia. Called AutoNation in Marietta. James Taylor asked what I was looking for. I told him, 2days later he called me and said he had the truck. I bought it. I do recommend AutoNation-Marietta.

I called in and booked an appointment for a Saturday morning with the secretary. I dropped the van off and confirmed with the reciever of my appointment. I also got a confirmation email confirming my appointment for the van to be seen Sat morning. 4 days later I checked in on a status update since I hadn't heard anything. The van had been sitting unattended, nobody communicated that it would be 5 days before they would look at my van even though I had three points of confirmation that it was set for Saturday morning. I waited on hold for literally 2 hours to talk with the manager. Autonation made a mistake in communication breakdown, but he would NOT make up for it to get it fixed asap. He didn't care, because they have alot of other clients. I ended up taking my van to another shop. Worst customer expeirence ever, never going back. Don't go here if you want to be treated as a customer with value.

I had a 10:00 scheduled appointment for an oil change. I arrived at 9:30 a.m. The service agent asked if I would be waiting and I advised him that I would be. At 1:10 p.m I went to the same service agent to inquire about my car. He left to check. 20 minutes later U still hadn?t heard anything. I sought him out only to discover that my vehicle had yet to be serviced. So needless to say, I was TICKED!!!! I?m still in need of that oil change but Autonation Ford of Marietta won?t be getting another dime of my money.

Bobby made the whole process of buying a car easy. Mohammad worked to get the best deal possible. Car shopping is not fun but these guys made it a simple process.

Unfortunately, I purchased a new 2020 Ford Expedition from this location on April 3, 2021. WORSE MISTAKE EVER. Jahmal (internet sales manager) called me and was very nice and attentive before I came in. He talked a really good game (like a pastor). Once I went in, I was set up with Mr. Verely. He was nice overall. The vehicle had to come from Union City, we agreed on a time because I told them I was on a tight schedule so we set a time for us to finalize paperwork and to pick up vehicle. Of course, that wasn’t the case and we were there at least 2 hours longer than the agreed upon time. When I finally got in the vehicle, Mr. Verely was helping me set up Ford pass and scratched the screen of the radio because he thought it was tape. When I drove the vehicle away, I touched the screen and realized it was a crack. I immediately called back and told them and I sent pictures (even though the salesman knew it was a crack and not tape and never said anything). He told me they would order a screen and it was covered and they will call me when it came in. I’m still waiting on the call. 2nd, Law did my paperwork for the loan. He told me I would have to get gap through my insurance and it would be cheaper. I asked about it through my lien holder and he said they wouldn’t let me get it. I contacted State Farm after I left and was told they don’t offer gap insurance. I contacted the lien holder and they told me I would have to set it up at the car lot. I called Law again and kept getting the run around. I told him I would pay for it out of pocket because I need gap insurance. He told me it would be about $869 and I said that’s fine. He told me to try Geico. I’m sick of dealing with calling companies for gap insurance and told him to redo my paperwork to include gap and I would pay out of pocket. Well, my husband and I was supposed to meet him on a certain day/time to sign new contract and luckily I called first because he was down south and wasn’t in the office. Whenever I call, people will tell me he isn’t in, or if I speak with him, he would say he’s with a client and will call me back. I have called this dealership at least 4-6 times a week. I called yesterday and spoke with Sunny (parts sales manager) to check on status of screen that was supposed to be ordered April 3 among other times and it still had not been ordered. He assured me he would get it ordered. I asked to speak with Jerry, GM but he wasn’t in. I spoke with Jahmal (internet sales manager) about everything mentioned and he wasn’t much help. He passed me on to someone else. The funny thing is, I called him a few weeks ago about these very same issues and he transferred me to my salesperson and told me to call Law because he doesn’t know gap works. So, Jahmal finally transferred me to Steve (finance manager over Law) to explain everything to him. This was a cold transfer so I had to explain everything to him. Steve informed me he would send an email to the GM and myself about everything that is going on and they will have to cancel my contract and I will have to sign a new contract. Needless to say, I’m still waiting on that email. I have purchased several vehicles and this has been the worse experience ever. You take peoples’ money and can’t even provide basic customer service. Lastly, I didn’t get a chance to see the vehicle prior so we finished paperwork and finally drove away in the vehicle. I was told the vehicle had 15 miles on it (I think), it had 535 miles on it and my paperwork said something else. Find you somewhere professional to go because this is not it. As of April 28, nothing has been resolved.

Unfortunately, I purchased a new 2020 Ford Expedition from this location on April 3, 2021. WORSE MISTAKE EVER. Jahmal (internet sales manager) called me and was very nice and attentive before I came in. He talked a really good game (like a pastor). Once I went in, I was set up with Mr. Verely. He was nice overall. The vehicle had to come from Union City, we agreed on a time because I told them I was on a tight schedule so we set a time for us to finalize paperwork and to pick up vehicle. Of course, that wasn’t the case and we were there at least 2 hours longer than the agreed upon time. When I finally got in the vehicle, Mr. Verely was helping me set up Ford pass and scratched the screen of the radio because he thought it was tape. When I drove the vehicle away, I touched the screen and realized it was a crack. I immediately called back and told them and I sent pictures (even though the salesman knew it was a crack and not tape and never said anything). He told me they would order a screen and it was covered and they will call me when it came in. I’m still waiting on the call. 2nd, Law did my paperwork for the loan. He told me I would have to get gap through my insurance and it would be cheaper. I asked about it through my lien holder and he said they wouldn’t let me get it. I contacted State Farm after I left and was told they don’t offer gap insurance. I contacted the lien holder and they told me I would have to set it up at the car lot. I called Law again and kept getting the run around. I told him I would pay for it out of pocket because I need gap insurance. He told me it would be about $869 and I said that’s fine. He told me to try Geico. I’m sick of dealing with calling companies for gap insurance and told him to redo my paperwork to include gap and I would pay out of pocket. Well, my husband and I was supposed to meet him on a certain day/time to sign new contract and luckily I called first because he was down south and wasn’t in the office. Whenever I call, people will tell me he isn’t in, or if I speak with him, he would say he’s with a client and will call me back. I have called this dealership at least 4-6 times a week. I called yesterday and spoke with Sunny (parts sales manager) to check on status of screen that was supposed to be ordered April 3 among other times and it still had not been ordered. He assured me he would get it ordered. I asked to speak with Jerry, GM but he wasn’t in. I spoke with Jahmal (internet sales manager) about everything mentioned and he wasn’t much help. He passed me on to someone else. The funny thing is, I called him a few weeks ago about these very same issues and he transferred me to my salesperson and told me to call Law because he doesn’t know gap works. So, Jahmal finally transferred me to Steve (finance manager over Law) to explain everything to him. This was a cold transfer so I had to explain everything to him. Steve informed me he would send an email to the GM and myself about everything that is going on and they will have to cancel my contract and I will have to sign a new contract. Needless to say, I’m still waiting on that email. I have purchased several vehicles and this has been the worse experience ever. You take peoples’ money and can’t even provide basic customer service. Lastly, I didn’t get a chance to see the vehicle prior so we finished paperwork and finally drove away in the vehicle. I was told the vehicle had 15 miles on it (I think), it had 535 miles on it and my paperwork said something else. Find you somewhere professional to go because this is not it. As of April 28, nothing has been resolved.

I went in for a seat belt problem and they don’t carry it. The had to wait 4 days to get a call back that the part is in stock. I cleaned it and it works better. My concern is that no one in the service department is wearing mask. They are around a multitude of folks who might be sick. They act as if it’s just a cold. The sign on the door says they have our safety as a concern but I observed different. No cleaning, no sanitation, no mask.

Purchased a 2018 Ford F-150 from here on 3/13/2021. The truck had a paint issue on the driver's side mirror that Terrance and the rest of the team agreed to fix. They said they would call me within 3-4 days to get it scheduled. I ended up having to call them and was told to come in on that Friday at 11:00 to get it fixed. Was told that it would only take an hour. Arrived on time that Friday only to wait 30 minutes to be told that they couldn't do it because the person who was supposed to do it wasn't there. They said they would get it rescheduled and would even come and pick my car up from me or loan me one in order to get it straightened out. They said they would be in touch before the end of the day. They weren't though and I had to call again on the following Monday to find out what the plan was. Terrance told me to come in on Wednesday (today) and they would get it handled. Arrived on time today to then be told that it would actually take 4 hours to handle and they didn't offer me a loaner or to bring my truck to me when it was finished. Was told that they were too busy. Went to pickup the truck after repairs and there was overspray all over my trim. When I brought this to the Sales Manger's attention (Terrance), I was told I could bring it back another time to clean it up. This would have made my 3rd trip to them for the same issue. The GM shared the same opinion when I spoke with him. Customer Service is not their priority at all. It seems like their only priority is to sale a car, but not support the agreements that they make anymore than they have to. Add to this issue the fact that Montie with their finance team still had us signing loan documents 3 days after we left because he failed to have us sign them before we left with the vehicle. We signed them and sent them back to him in the same day. 3 days later, we get an email asking us to sign them again. I called him and asked him why we were having to sign again and he said we never signed the first ones. I very quickly pointed out that we had done it already. I love my truck, but I am very dissatisfied with the post sales service that I have received. Poor communication and organization with the sales manager and the finance department. Probably will not buy from here again.

It is to expensive . I got an oil change which cost $100 Then rotors and front brake pads. They charged me two Hours of Labor. My bill was $525.. This is a rip off. my steering wheel was shaking. I thought I had a major problem going on. I brought my car there. I feel like you guys took advantage of me because I'm a woman. I will never support you again. a few years ago I use my car warranty to get some engine work done. It cost 2 or 3 grand...you lost a good customer

My salesman’s name was Greg. He definitely went above and beyond my expectations. He exemplify wonderful customer service. He was thorough when explaining to me all of the features that were included in my vehicle. His customer service was definitely five star and I would recommend anyone in the market for a vehicle to him. I myself will also be a future customer.

Your service department has had my car 3 weeks. There is a lack of communication from your dealership and the Ford Customer Loyalty program folks. I am caught in the middle and all I do is get put on hold and post comments on your Facebook page about poor service. This is ridiculous.

Looks like they couldn’t fix my truck plus they charged me for diagnostic

Bought a truck here on a few weeks ago and it took several hours to even get the deal done. A lot of sitting and waiting for a process that shouldn’t take that long. The staff just seemed to be sitting around and shooting the breeze. Got to the dealership at 5:00 after they brought a truck in from another location and finally left at 9:00 pm. They had agreed to repair the paint on the driver side mirror as it was damaged and told me someone would be in touch within a couple of days to schedule that. It was 4 days later and I had to call them and not to mention their finance guy still had us signing paperwork 3 days after we had left with the vehicle because he failed to have us sign it while we were there. Was told to bring it in on that Friday and it would only take an hour to repair. Got there on that Friday and after waiting for 30 minutes, Terrance the sales manager came and told me that it wouldn’t be repaired that day because the person who does it wasn’t coming to work. They said they would be in touch by the end of the day to reschedule it and arrange a more convenient way to get my vehicle since I don’t actually live in Marietta. They ended up not contacting me and I had to contact them the following week. Was told to bring it in on Wednesday and they would get it handled. Brought it in and was told that it would actually take 4 hours to repair, not the one that I was originally quoted. Was told that they don’t have loaners and that I could bring it in another time if I wanted. I told them to go ahead and take care of it because I didn’t want to drag this out. I asked them to bring the truck to me at my office and Terrance said he would do his best. When the vehicle was done, Terrance called me and told me that he was too busy to have someone bring it to me. I had someone bring me to get it to discover paint overspray all over the black plastic around the mirror. When I brought this to Terrance’s attention, he acted like it was no big deal and told to just bring it back another day so they could clean it up. I told him that I couldn’t believe they were going to not correct the problem before I left, but he said that is all he could do. I left and called their GM a couple of days later to find out that it is actually the attitude of the entire company because he acted like it was no big deal either and said he couldn’t believe that I reviewed them before contacting him. He told me to just bring it back another day and they would take care of it. I do not recommend this dealership if you are looking for quality service because it isn’t what they are going to provide. They only care about selling cars and then they don’t care what happens after that even if it is a mess that they created.

After the service was completed I was billed $100 more than quoted. The discrepancy was addressed and corrected but the "computer mistake" left a negative impression.

They did a great job abd get me what I wanted a Porsche Panamera with low miles in great condition!

Muhammad Raees-Salesperson I arrived at your dealership at 8:55 this morning for my 9am appointment that I had scheduled and you had confirmed 3 times this week.. Absolutely no one was in the showroom-not even a receptionist-but that’s ok as my appointment with you was at 9 am. At 9:02 the receptionist walked to her desk. I stood there for about 3 minutes waiting for her to get settled. She did not acknowledge me so I walked up to her and asked for you. She told me you were not scheduled to come in until noon. She asked for my name and said I wasn’t in “the schedule.” I then asked what was I to do? She said I’ll call for a “sales manager.” A couple minutes later a guy showed up and asked what I was there for. I said to test drive and see the Mustang Mache E. He looked a little puzzled and said ok, I’ll be back in a few minutes, Ten minutes later no one showed up and I went back to the receptionist. She didn’t have any information and suggested I take a seat in the waiting room. Another 5 minutes goes by, with no follow up from the “sales manager” or the receptionist. I left and went to my car. Then a nice salesperson, also named Muhammad, came out to apologize and asked what I was there for. When I told him that we were there to see and test drive the Mustang Mache E, he said that the only Mache E. that was available was sold, but we could look at it but of course not drive. In summation, you failed by not showing up as scheduled and not advising me that a Mache E was not available for a test drive; the receptionist failed by not being helpful, the “ sales manager” failed by disappearing. The only bright spot was the other salesman, also named Mohammed, who did the best that he could do to try to help a terrible experience.

Muhammad Raees-Salesperson I arrived at your dealership at 8:55 this morning for my 9am appointment that I had scheduled and you had confirmed 3 times this week.. Absolutely no one was in the showroom-not even a receptionist-but that’s ok as my appointment with you was at 9 am. At 9:02 the receptionist walked to her desk. I stood there for about 3 minutes waiting for her to get settled. She did not acknowledge me so I walked up to her and asked for you. She told me you were not scheduled to come in until noon. She asked for my name and said I wasn’t in “the schedule.” I then asked what was I to do? She said I’ll call for a “sales manager.” A couple minutes later a guy showed up ad asked what I was there for. I said to test drive and see the Mustang Mache E. He looked a little puzzled and said ok, I’ll be back in a few minutes, Ten minutes later no one showed up and I went back to the receptionist. She didn’t have any information and suggested I take a seat in the waiting room. Another 5 minutes goes by, with no follow up from the “sales manager” or the receptionist. I left and went to my car. Then a nice salesperson, also named Muhammad, came out to apologize and asked what I was there for. When I told him that we were there to see and test drive the Mustang Mache E, he said that the only Mache E. that was available was sold, but we could look at it but of course not drive. In summation, you failed by not showing up as scheduled and not advising me that a Mache E was not available for a test drive; the receptionist failed by not being helpful, the “ sales manager” failed by disappearing. The only bright spot was the other salesman, also named Mohammed, who did the best that he could do to try to help a terrible experience.

Greg Collins always come through. Let's face it, sometimes we consumers can be a difficult lot to deal with but Greg is always courteous and takes the time to make sure the customer leaves happy and with keys. Here is the most important thing: Greg Collins is there for you after the sale is complete no matter how long it has been since the initial transaction. As long as Greg is with AutoNation Ford, I will send him referrals!

Bobby Jones was our salesman and did a fantastic job for us. About as smooth a car search and process as a buyer could ask for. I would definitely recommend him and the AutoNation Ford Dealership

Awesome Service and friendly personal

I had a great experience purchasing my car from AutoNation Ford Marietta. Greg Collins was super helpful and low-pressure, providing easy to understand quotes and clear answers with absolutely no sales gimmicks. I would definitely buy a car from him again!

Great experience recently purchasing a car from AutoNation Ford in Marietta. The sales staff and manager were very courteous and professional and negotiated the terms of the sale with clear answers and no hidden surprises. Everything went very smoothly. Highly recommend to others.

Worst car buying experience ever. Sales staff seemed clueless on how to make a sale that didn't take several hours. We arrived at 11:30am, It took them nearly an hour to even get me a test drive (I had reserved the car online and it was already sitting out front waiting, but apparently they don't like to be expedient about anything here as you will see). I wanted to see what I could get on a trade-in so they took my vehicle to appraise it. They then held my keys hostage and would not give them back, even when I said I needed to leave to get my family lunch. Holding them hostage is not going to make me want to buy a car. After we finally were able to get lunch at 1:30pm and came back around 2:15pm, it was still a long waiting game. At 3:10pm after waiting for almost an hour again, with nothing happening, no paperwork, nothing, I used my wife's set of keys (they still never gave mine back) to load back into our original vehicle, so that I could drive her and my kids back home. This finally got the attention of the sales staff and they came running out to find out what was happening. I returned to the dealership at around 5:20pm and then actually did fill out some paperwork finally. I thought I was about the experience the fast, simple buying process that AutoNation brags about. I was wrong. I did not leave with the vehicle until 2 hours later. I was paying with a check, no financing involved, there is no reason for the delays. Once I finally made it into the financing office to sign the contracts and pay, it took about 5 minutes. The rest was waiting. I really wish we did not like the vehicle. I would have left before the test drive even started given the amount of waiting we did. We like the vehicle we purchased so far, but this dealer get 1 out of 5 stars. I will try to avoid any further interactions with them if at all possible. It wasn't just me because when I went back that evening, one other gentleman that was being helped when I was there earlier, was also still there. They need a better system.

Yes ! Of course 👍🏻 great service

Mr. Collins has been nothing but a true pleasure to work with.This man is True trustworthy guy not someone just trying to make a vehicle sale.Saying the least,if I could buy all my cars from Me.Cooking from this day forth then that would be fine by me

My first time buying a car from this dealership an it was wonderful.The staff is not only professional but more along the lines of friends an family.The follow ups to there response time an just everything was amazing.Mr G. Collins made me feel like I was a very important customer.This is what a dealership experience should feel like.

1. They won't answer or call you back 2. they will rip you off in ways that u would've never thought possible 3. Tried to sell me a car without getting emissions done 4. took 3 expensive eco sport tires off my car saying the tires didn't match when only 1 wasn't matching and replaced with 4 cheap tires (wrecked my car a week later) 5. takes days to do the simplest fixes and they will give you lip when their wrong 6. Gave a test drive to someone in my car the day before purchase, which left a chip in the windshield and tried to cover it with a sticker. 7. they tried to deny paying for my rental and I had to personally dispute it with them after the guy at enterprise said they do this all the time, at this point I was pissed. 8. GO ANYWHERE ELESE!

Great Service and quick!

I was had a busyness with AutoNation Ford a 4 years ago....and I’m did again...I’m very happy my seller Verley he’s so friendly....and the team so good!!!

This is the 2nd car we have bought from them mr.Greg Collins is the man. He has help me and my family more then I can say he makes you feel like family. We will always drive 3 1/2hrs to have him be our sales man.

Well, the service was fine once my car actually got worked on... but I made an appointment for 7:30 am and your guys didn’t touch it for over 3 hours (I know because I sat there in the waiting area watching it do nothing) The recall fix itself and the oil change didn’t take much longer than expected. I think when one makes an appointment, there is a reasonable expectation that the work will start timely. Not three hours later. It would have been better if I had been told when I made the appointment that you actually didn’t have time to work on it- I could have made an appointment time for later. Unfortunately, this has been my experience every time I come to autonation (periodically over the last 20 years). It’s the reason I don’t come to your shop more often for maintenance- a visit for the most easy thing takes half a day minimum and making an appointment is pointless. Adding aggravation was watching other customers come and go while my car just sat there. I understand recall work is not really a paying gig and perhaps low priority, but I also paid for an oil change too- meaning that you got paying work along with the recall stuff, and that should count for something. Gary is great. He is always nice and very polite. But regarding the rest of the process I can’t say that I am enthused to come back at this point.

We had routine maintenance done on our 2015 Mustang, as we had several times before. Everything went well, but my son reported smelling burning oil as he drove home. The next morning there was oil under the car on the garage floor where none had been before. We were concerned something might have gone wrong during the oil change and it took three days to get the service department to take a look. Once they did, they cleaned up underneath and added dye to the oil to try to find leaks later. The engine seemed fine...maybe some spilled oil....not sure. Everything seems resolved.

Greg Collins took care of all my car needs and made it super easy. I am very satisfied with my new vehicle. It was everything I expected.

Greg was informative without the hassle. My husband and I were very comfortable working with him. It was a great sales experience. He was awesome to work with.

As with every vehicle service is eventually required. Over the years the Marietta, GA. AutoNation Ford dealership has remained consistent in its professional approach with a personal touch. Gary Baxter has been my service writer for years through several different F-350 trucks. His ability to make you feel like family and communicate with both the service techs and the customer is as good as it gets. I am never disappointed with the service I receive, the quality of the work done, and the condition of my truck upon receiving it to put back into duty. Any dealership can sell a vehicle but providing high level customer service and support wins the day! Gary and the rest of the service team at AutoNation Ford in Marietta do just that...and it is always appreciated as my truck is a big part of my livelihood.

Professional service. Greg has been on point at every step of way.

This was my first time buying from the dealership and I was very happy with the results. Greg Collins assisted me with the purchase of my 2016 ecoboost convertible. He actually cares if the customer is happy with their car and doesn’t look at you as another number...highly recommend him if you ever go.

The people working at this dealership are so nice! Greg Collins was amazing. He got me in my dream car, and the finance department did everything they could for me. I’m young and it’s hard to get a mustang at my age, but they made it happen today. Thanks so much!

Greg Collins helped my get my dream car today. He’s so nice and helpful. I’ll be forever grateful! He’s the best in my opinion. Thanks!

Greg Collins was super nice to work with. Very helpful with getting the job done!

The company is great when you go in there to purchase a vehicle but the minute you need to have it worked on, or need help with anything financial they can’t seem to be reached. I needed to cancel some policies and I called several times getting the same excuse that the person was busy and then I left several emails and it took about 5 days before I got any help and then I messaged again to get an update and still have no heard back! Very unprofessional! And the thing is I went down there in person bc no one would answer the phone and they’re not busy so why they can’t seem to answer the phone is beyond me. Just go somewhere else bc they obviously just want your money and once they have it they no longer care about you!

I have called twice about an extended maintenance agreement I purchased on a new vehicle from Autonation Ford Marietta. I spoke to the Financing Department each time and was told they would get back to me. Weeks later no response from either call.

I live in MI, and there are no Auto Nation Ford in there. Since I have pre-payment of oil change service, I came to get the service done when I visited ATL. The staff are great! This was the second time I came. And I?ll come back again.

everyone was knowledgeable and professional and not pushy

They took good care and listened to what I wanted. They meet my needs and more.

I’ve been going to this place ever since I’ve purchase my car. So 5 years. I have always went to Scott for my needs. This last experience was the worst service I’ve experienced in this place! To get to the point I took my vehicle in for service due to my engine light on and my car shaking. Right off the bat Scott says I need a new battery... I explained ... That’s not why the car is shaking sir.. now he test the car and advise me what’s really wrong. Come to find out you throw more issues on top which is expected so i digress. He gave me the total it will cost to fix & I said okay! I didn’t expect to spend that much however it needs to be done . So go ahead and take care of it.. I asked when will my vehicle be ready. Said 1pm. I’ll call you. 1pm came no call... so i call at 4:40 to check no answer...left a msg .. So now it’s Saturday night i have to make transportation arrangements. Sunday they are closed ... Monday morning I called. No answer. Called again left a message before lunch... no answer or call back. Finally now I’m upset. I called this time asking for the manager. NOW! all of a sudden Scott my Advisor wants to jump on the line. I asked why did you not call me to let me know my car was ready. I’ve been calling non stop. Now Scott lies and said I told him I didn’t have the funds and to leave the car there till i get it.... what?!?!?! What sense does that make? When we originally talked about picking up the car Saturday at 1pm. You’ve seen my calls sooo that makes no sense! He got upset that I was upset and Scott the ADVISOR, hangs up on me! Soo this is Fords Customer Service ?! So I took off work today to speak to the manager. Nick Dudley who clearly showed he did not have a care in the world. I have received no apology nor compensation for this situation! Told me there is nothing he can do..... in my opinion If was WHITE I strongly feel the outcome would be different! I do not recommend this place!

We were on a trip to Florida from Missouri and heard a noise from under my 2000 Ford Excursion, popped in here to see if they could take a peek and they got us right in with a test drive and put it up on the rack for inspection. With a minor repair and a clean bill of health we were back on the road! Very knowledgeable and courteous!

Clean location. Professional staff. Easy process after deciding which car to buy.

Very friendly and helpful. Worked with me to arrange a loaner due to long repair time period.

I have been getting my Ford F-150 truck serviced by AutoNation Ford in Marietta for about 4 years now, and it is the best serving experience I have had by anyone, anywhere. Not only have they provided me with excellent repair quality, timely service, and great rates, their customer service team is outstanding. They have gone out of their way to accommodate me, at times under unusual and stressful circumstances - Dean Whitmire, Scott, Jimmy, Kendall... and others whose names I can't think of right now - they are the reason I bring my business there. I trust them and at this point feel like my "truck family." I will gladly recommend them to anyone with the highest of assurance for a great experience.

I made an appointment to get my oil changed and tires rotated. I arrived about 20 minutes before the appointment. I was told it would be about an hour and a half. I thought that sounded like a long time but ok. 2 hours later my truck was still sitting where I parked it and then the service tech called and said it would be another 30-45 minutes before they could even take it back. I purchased a service plan when I bought the truck from Auto Nation Ford in Marietta which is where I was trying to get an oil change. I feel that I have been ripped off. No one has ALL DAY to wait for an appointment. They should just say “ You can drop it off if you want to and we will eventually get to it. Or don’t we don’t care. “ This is how I feel about the experience. Who do I contact to get my money back for my service contract? I know no one will read this at the dealership and even care. It will be considered just another person ranting because we didn’t get them in and out in a timely fashion. Almost 3 hours for an oil change is not timely. Just so everyone doesn’t think the only people who post are upset I will say this, the gentleman who sold me my truck was amazing he made me feel very comfortable and I think I got a fair deal. BUT I will never buy from you again because of the incredibly poor service after the sale!

Sir, I left your service center very irritated. I spent two hours waiting to get a tire replaced only to discover your shop installed the wrong tire. Then it took an hour to get the correct tire installed. I spent a total of three hours at what should have taken 1 hour.

Excellent service always. The Staff is very professional.

I bought a used car I had different problems with it from the day I bought it they just told me that I was on my own

In a word, my experience was frustrating. Yes, they did install new windshield wipers as I requested but I can only assume they performed the Ford factory recall service because no explanation or evidence was ever offered that the work was completed. On multiple occasions I tried calling the dealership to check on the status of my car and was promised a 'call-back' from my service advisor but no call ever came until my car was ready to be picked up. I will not take my car back to this dealership ever again. I am giving this a 1-star rating only because I cannot give zero stars.

We had an appointment to purchase a replacement key fob for a Ford 150 truck and upon arrival was told they had not ordered the fob. It was a completely wasted trip!

The staff is always ready to give me the best advice for my vehicle, and I don't feel nickle and dimed. The service workers feel like trusted advisors, and not salesmen.

Great! The entire process was excellent . Would recommend the dealership to everyone.

Scott was friendly, funny, and knowledgeable.

I had my car towed there on Thursday 11/19/20 and I’ve spoken to one person there on that evening. Today is Monday, 11/23/20 and I’ve heard nothing. I’ve left several messages and I’ve called 6-8 times and got caught in an eternal automated telephone loop. I never got to talk to a live person again!! This is absolutely ridiculous!!! I will never purchase a vehicle from this dealership and I will never bring another car there and I will never recommend this place to anyone!!! Pathetic service department = pathetic dealership! Buyer beware!

Worst business I have ever dealt with. I bought my car back in August and still have not received my tags 3 months later. I have called multiple times left managers and general managers messages with no call return. Have gone in person multiple times with still no help. No one will take responsibility for the numerous mistakes that have been made or the lack of communication within the own business.

Extremely unhappy with AutoNation ford on Cobb parkway. Shame on me for continuing to go there because they are close to me in location, but I have finally learned my lesson. I brought my car in due to a recall notice for my car doors opening at any time while driving. I was told this would take 1 to 2 days. 9 days later I was called letting me know my car was ready for pick up. I called pretty much everyday looking to get an update on my car and left messages and finally received a call back on day 7 saying they had just started working on my car. Honestly, I know they are understaffed but all I was looking for was the decency to even receive a call with an update about my car. If they would have said we won’t be able to work on it till next week, I would have picked it up and brought it back in. I have to pay for Ubers, ask for rides from people, and borrow my parents car just to go to work. I would recommend never going back there.

It took 2 days to change the oil. I asked you be sure to reset that impossible reminder message, you told me you did but you didn't so now I have to. Stop sending me emails about recalls that don?t exist or are expired or don?t apply to me.

Everyone at the dealership was very nice and helpful when it came to getting my truck fixed.

DO NOT have your vehicle repaired here! I was dealing with Service Technician Dean for the past TWO months, and my vehicle still isn’t fixed. Dean has intentionally lied about parts having arriving to the facility and the status of my vehicle. I called today, spoke with “Chris”, and he was completely unbothered about his employee being deceptive to customers. I bought my vehicle from this dealership, and have referred them to other people looking to purchase a vehicle. Never again. At this point, I am unsure if my vehicle is at this dealership at all. I will be making a police report.

These folks have there act together. My salesman Lennox was extremely knowledgeable and helpful. I described what I wanted and my price point. He came back with a truck I fell in love with! I had searched the internet but i decided to go to the local Ford Dealership. I am very glad I did. Terrance (Sales Mgr) made the experience work for me. If you know what you want, great but if you don't then this team will absolutely help you figure that out.

Commitment To Their Customers !!! Mr. Carl & Mr Terrance Are Amazing , They Made My Dreams Come True !!

Very impressed at the service!! Dean was so helpful and nice.

friendly and clean facility. Services was done in a timely manner.

The best, excellent, service rep Gary Baxter excellent. Gary Baxter is the reason I continue to return to Auto Nation Ford!

Experience was great. I got the new car that I wanted at a great price without any problems.

I was in for a recall and my service advisor treated me as if I was his own family. There was a delay in getting the car back to me to me but I would associate that with work quality of the work performed.

I bought A brand new van in July for my cleaning business from this dealer. I brought it in for service last week, and today when I go check on my van all my cleaning equipment and my machines are gone! The dealer tells me it is not their responsibility! And are brushing me off. Terrible customer experience from this dealer!!! I want to be reimbursed for the equipment that you lost. And I want for my van to be fixed thoroughly! I just bought this thing.

Never having done business with AutoNations before I was apprehensive about having my brakes worked on but my daughter-in-law recommended them so I took her advice and was glad I did. The Auto Nations manager worked hard to find a solution to my brake problem and I can drive my car now and feel safe. Thanks again Auto Nation

Wow!!! I’m still amazed by how swift and professional working with this company was. As someone who was purchasing a car on their own for the first time, I was feeling very overwhelmed until I stumbled upon a 2019 Ford Mustang on auto trader. I reached out to the company and was immediately contacted by Jamel Carter. In addition to reaching out, he explained the entire process to me and made me feel comfortable. I was told most car salesmen will attempt to force you into a vehicle. I NEVER felt forced and he was honest with me from start to finish. He even gave me his phone number so I could contact him at anytime with questions I had while doing my research. His professionalism and patience is the reason I decided to drive the 3.5 hours to view the car. That’s when I met him in-person. I also worked with his colleague, Andrew Mills, to finalize my paperwork. After test driving the car (they gave me the keys and told me to take all the time I needed to test it out), I returned and had fallen in love with the vehicle. Andrew went through all of the paperwork patiently and even served as my personal counselor as I discussed my personal relationship while we waited lol. Not once did Andrew seem rushed or bothered. He was very informative and understanding throughout the entire process. They were like family and they both really had my best interest at heart. The process was so quick and I still can’t believe they got me in and out so fast. This is my first experience with a car dealership but I am so happy I went with Jamel, Andrew, and Auto Nation. I have already recommended this company to all of my friends and two are returning next month to get cars. Trust me when I say....this is the dealership you need in your life!!! They also got my payments lower than the other competitors for the same car. They have a customer for life!!! Thanks Auto Nation for doing a tremendous job of selecting great employees like Jamel and Andrew who truly care about their customers!!

Automation is the best when it comes to my Ford truck. The shop is very nice and clean,,nice service

Both sales and service have been great to work with. They are not pushy and listen to what I request. Will definitely consider this dealer for my next vehicle purchase.

our sales man who responded to us through Cargurus was the BEST!! We picked up our F250 drove it from Marietta, GA to Columbia, SC averaging 80mph with absolutely no problem and Mohammad made sure we had a full tank of gas to get us home. Again, Mohammed deserves SALESMAN of the Year!! Thank you AutoNation!!

I had a very negative experience here. To list the problems: - The car comes with a 5 day return policy to allow you to get your car checked by a mechanic. I purchased the car on a Saturday, but was not allowed to take it until Tuesday - leaving a single day to get it checked out. It required a lot of convincing for them to set the 5 day window from when I actually received the car. - The car had multiple problems off of the lot. Necessary repairs totaled ~1000 dollars. - ~$100 of this was supposed to be covered under warranty. However, when I called the warranty office, they said they did not have my file. This issue is still not resolved. - My permanent tag did not arrive before my temporary tag expired - leaving my car legally undrivable. This issue is still not resolved. - The car did not come with a carjack. The dealer agreed to order one, but it did not arrive for a month.

I had a very negative experience here. To list the problems: - The car comes with a 5 day return policy to allow you to get your car checked by a mechanic. I purchased the car on a Saturday, but was not allowed to take it until Tuesday - leaving a single day to get it checked out by a mechanic. It required a lot of convincing for them to set the 5 day window from when I actually received the car. - The car had multiple problems off of the lot. Necessary repairs totaled ~1000 dollars. - ~$100 of this was supposed to be covered under warranty. However, when I called the warranty office, they said they did not have my file. This issue is still not resolved. - My permanent tag did not arrive before my temporary tag expired - leaving my car legally undrivable. This issue is still not resolved. - The car did not come with a carjack. The dealer agreed to order one, but it did not arrive for a month.

Not happy with my experience. The service person(Charla)didn’t even call me and let me know my car was done and ready to be picked up she just left for the day. I kinda feel like the work I paid for wasn’t done. I’ll only go to Gary Baxter at Ford for the work. He’s very professional.

This review deserves 2 stars solely because my previous experiences have been decent. Yesterday’s experience however, was the worst I’ve had. My appointment was scheduled for 7:30. I arrived at the dealership at 7:10 where I was greeted by a service department member. I explained what was needed to be done and got a ride from the shuttle to work. The member explained that I wouldn’t be able to pick it up at lunch and that it would be later on in the afternoon. I called later that afternoon and requested the status of my vehicle. The member described that it had not gone back into service yet and that one of the things that I needed done wouldn’t be investigated until 2 days later. I told her to forget about that issue and get the tire done because I need to pick it up after work. I called back later to ask the status of the tire issue and the member told be that I would be called by her once it was out of the shop. I showed up after work around 5:30 and not only was she no longer there but the remaining individuals could not locate my paperwork, keys, or vehicle. I then took it upon myself to walk around back and locate my truck and saw that no repair had been done. I came back front where I told the guys that I found my truck and just wanted to go home. Really a complete waste of time and lack of communication.

Ruben and his team did a great job! I am leaving for a 17 hour trip and they ensured my car to be road ready with oil changed and tires aligned, thanks!!

Mohammad came out to me in the lot and from the get go I could tell he was going to be a great agent. Friendly without being pushy, and he really cared about what I was actually looking for, not just pushing me into any vehicle. After an awesome Test drive with him - he made it clear that he would work with me on the price, and he crushed the deal! Mohammad was completely honest with me, let me know what he did for me on the price and the rates, and he never got aggressive or slimy on the price. Can't tell you how much i appreciated his candid honesty and friendliness.

Absolutely horrible experience and under no circumstances would I ever recommend them. I bought a 2020 truck off the showroom floor that was supposed to be a brand new truck. Odometer statement and all of my finance paperwork stated it was a truck with 8 miles on it. Once out of the showroom, I get in to drive it home, it has 3200 miles on it. No sticker on the window stating it was a demo, salesman never mention it, nothing. My fault for driving it home but I was excited about my new truck so I’ll take blame for that. They vowed to make it right as I paid new truck money for a kind-of new truck. Knowing they were in the wrong and dodging my phone calls, they decided they could take $1500 off the price of the truck. Frustrated, I went to sign the new paperwork and had them take the Autonation extended warranty off as I didn’t want to give them any more of my money. New papers signed, done deal right? Wrong. Fast-forward to my first payment arriving, the payoff is almost $5k more than my signed finance paperwork and my payment is $100 a month more than the same paperwork. Called and spoke to the sales manager July17, told him my issue and he informed me that it would be corrected, that Ford would send out a new statement. 10 days later, nothing. I called Ford Credit to ask them if they had received any information for the dealership, nothing. Called the sales manager back and let him know I spoke with them, he assured me every thing had been take care of, that I should be receiving my new statement from Ford any time. Three days later, still no word so I called Ford Credit again. Ford Credit decided to look into it after I sent them my finance paperwork and it didn’t match theirs. Ford Credit called Autonation and found out that the new paperwork was never submitted and no action had been taken. Thankfully Ford Credit was able to get the new F&I person on the phone and are supposed to be resolving the issue. We will see. Throughout all of this, never ONCE received a call from the GM despite leaving messages for him. Nor did he ever come out to speak to me about all of the issues.

Brought my truck in for repair. I had a 730 appointment, dropped the truck off. I tried over five times to contact the shop and never got to talk to a person. Tried to contact the next day and still no contact. I just went to pick up the truck and found out it had never been looked at. No apologies just handed my keys and sent me on my way. Will never do business there again.

On line appointment went great. No problems just in and out

On my last visit I have tried to get charge almost $500 for my 20000 miles service I ended up paying $320 which is still high amount. + I got told hour and half service I end up been there for over a 3 hours + end up having mechanical grease on my seat covers blankets

I no longer trust them. Aside from the delay in getting parts in Hope's of resolving the backup camera issues there have been several problems:. gas gauge reports that I have 0 miles to empty when I have over half a tank of fuel. GPS has gone whacky a couple of times. Replaced both batteries about 6 months ago and last week had to have AAA out to get the truck started because batteries were dead. No lights were left on and all doors were closed. Just tired of intermittent problems. I bought the truck to pull my trailer and I can't trust it to get me anywhere and back.

I scheduled an appointment on Thursday for 7:30 a.m. i got there at 7 and dropped my car off. The staff was extremely nice however the experience was not. I called a few times to check on my car. When i finally got a call back around 2:30 i was told that my car hadn’t been looked at yet. Mind you my appointment was at 7:30. I wasted a whole day and nothing was done. Out of frustration i requested to just cancel and get my car back. Also i was told that a diagnosis was $150.00. That’s ridiculous and the price has never been that high, as i am a regular customer. Since i canceled i was not charged. The staff was nice but it was a huge waste of time!

Just purchased a Expedition max and Greg was awesome to work with.

The staff did an awesome job on getting me my new vehicle. Lewis S. and Jamel was patient and kind. They really pushed to get me want I wanted and made good on what they were talking about. I would certainly recommend them to my friends and family when looking for a new car.

ScottDiSalvao,took care of everything .

Awful service center. The sales of our 2019 Expedition was great. We noticed the headlights were super dim. They were a HUGE liability and dangerous to drive at night. Took the car here and it stayed a whole day with nothing done. Kept calling Gary at the service department and didn’t get a call back. Finally got him and he said to bring it back in. Brought car back in. Still having to BEG to call us back on the status. Finally picked the car up at the end of the day. Gary states diagnostic tests were run, this was on 6/8. Gary promised he would call the next day, the 9th to give us an update. Still have not heard anything back on the car or what they will do. Called again and of course to no surprise nothing returned back. Do not take your car to be serviced at this dealership.

Always Top Notch and Professional Service!

Do not expect to get your car back quickly, expect being on hold waiting to talk to a representative, expect your representative and service manager to not call you back for days or ever. The service itself was fine however thankfully I did not need the car back quickly to get to work.

When I arrived for service, I was not looking for a vehicle. Just abiding my time with the vehicle in the shop. Mr. Collins came by and as we talked, his ability to provide the correct answers from me purchasing a new truck. Kudos to Mr. Collins.

The last time I used your service department the service representative stayed in good contact with me giving me updates on work progress and notified me promptly when vehicle was ready for pickup. Last week the service was terrible. I called several times a day wanting an up date on if it would be ready for pickup so I could arrange transportation to the dealer. After several days of leaving messages, I left a message for the service manager who returned my phone call with an update. After talking with several of the service reps they just forwarded my calls to my service agent who was not at work for a couple of days. This may seem petty to them, but for me to be without a vehicle for 4 days and having to get additional transportation to and from work each day it is very costly in time, money, and indirectly affected other people to help me out with transportation. Being a service manager myself I understand the delays in getting the job done, but for the lack of satisfying my customers questions it is the #1 priority. With no return customers there will be no more dealer to service the customer. I'm slightly disappointed as I had a good buying experience with this dealer and a previously good experience the last time I had service work done.

Big rave to my service associate, Dean. We experienced a scheduling issue due to a tardy service technician. I was prepared to accept the longer than expected wait, but Dean handled the problem professionally and exceeded my expectations without any request on my part. I have dealt with Dean before and have always left the facility feeling like he truly cares.

great place to have your truck or car serviced

Just bought an expedition 2020 king ranch James Taylor is absolutely a wonderful sales man no pressure, Nonsense totally dedicated to locating a car to feel our desires. JAmes with a very calm and gentle personality worked endlessly till all our needs were met . I’m extremely happy with the experience we had at marietta Ford be confident and ask for James Taylor

Appointment was scheduled with no problems, check-in no problems and timely completetion of service.

everyone nice, friendly, knowledgeable and quick....

My service advisor Gary Baxter was excellent! He was very caring and informed me of the repairs that needed to be done on my vehicle.

I was having a hard time finding the right car, but Mr. Gregory Collins worked diligently to ensure I got the car I wanted. He took his time and I didn’t feel pressured into buying just anything. I’ll definitely recommend Ford from now on

Since AutoNation keeps sending emails asking for my reviews, I will leave my opinion. Worst service I have ever received..... I have a 2018 F150, has had more problems then any vehicle i have ever owned. the motor has been consuming oil at an extremely high level, along with loads of other engine problems. I stated my warranty work in December of 2019, where I showed the service advisors the Ford bulletin says "replace PCV valve, if still consuming oil replace engine" PCV valve replaced, still didn't fix it. So it goes back in the shop, for around 2 weeks, to Change the dipstick and filler tube...... yes, a DIPSTICK... (like that will prevent the engine from eating oil). Run through their oil consumption test again, and no surprise, engine still not working properly. Ford finally agrees to replace the engine, and my advisor has me rush the truck back up there, and says it will be finished in about a week and half (this is in March of 2020) Fast forward 2 MONTHS later, and ford still has my truck sitting there torn apart, and tells me they've been waiting on parts, but they're back ordered. After 2 MONTHS of sitting doing nothing, I have no had to ask them to put my truck back together with the old motor (so i can have a Vehicle again), and I still to this day have not heard when they will receive the parts to fix my truck. I can almost guarantee I can order whatever parts needed, and have them sitting on my doorstep within a week. Seems outrageous that Ford cant seem to get these parts though. Probably due to being warranty work, so they could care less. they already have your money from the $45K piece of junk vehicle. So to sum it up, after almost a half of a year fighting with these people, I have accomplished ABSOLUTELY NOTHING! (except not having my truck for a total of about 3 months, and wasting a ton of my time) If your thinking about getting any kind of work done here: DON'T.

Professional service & Quality service!!! I hope All locations are as GREAT as the location on Cobb 41!!!

Mr. Gary Baxter is an excellent, polite, and knowledgeable advisor, he explains what the car needs and the estimated cost of the repairs...The technicians work hard and make a great job always, I have never returned to the dealer for claims or incomplete/insufficient repairs. The facility looks very clean, smells good, and it is well organized all the time; with the COVID-19 situation, the dealer is taking all the precautions to make the place safe for employees and customers.

Gary answered alll my questions (I?m not that knowledgeable about cars at all) at my first time here! As a woman we often feel like going to the service center we could get ?worked over? but not here everyone was very helpful and made me feel like I was in control. Gary made sure I was taken care of!

I walked in very apprehensive and walked out very happy as the owner of a 2017 Nissan Altima. The salesman I worked with was Verley Rhooms and the finances were handled by Will Payne. Verley was knowledgeable, funny and honest. He was able to answer my questions and put me at ease with the whole experience. Will was also able to answer my questions and put me at ease. I was so happy with the car buying experience and my car that I convinced my boyfriend’s sister to buy a car through Verley the next week.

I always receive Excellent Service from AutoNation Ford. I would recommend them for all your service needs.

Scott in the service department is the most helpful and pleasant staff member. He has a a great attitude and makes your visit easy and stress free! I definitely recommend this service center.

They were so helpful and nice to us about finding a new car. They were professional and knew what they had and the cost. They let us know about rebates or any new discounts without us having to ask. They worked with us to find a car that will fit our abilities to pay. We were very satisfied with the vehicle we purchased and the help we received.

Scott was super helpful and made my visit easy! Great customer service and work was done in a timely manner!

Richard got me in and out on a recall service call within 45 minutes

Just bought my 4th Escape. Amanda Burby was my awesome salesperson for this transaction and she was such a pleasure to work with! I’d recommend any of my friends to her!!!

my most recent service appointment did not go well. It took over four hours for a basic old change, tire rotation and filter replacement. I had an appointment and was told 1.5 hours upon dropping off the car.

All the workers in the Service Department are friendly and helpful.

I had a back door issue - car not locking - I was told I needed to buy a new assembly for it. No pressure - it was $ 615.00 - did not have that much budgeted. I will be back in April to get it fixed.

Very pleasant, on time experience.

We took our car in with an appointment on Saturday. We told them we thought the breaks needed replacing and had a noise in the front of the car. After about 5 hours we were told all was ok. Breaks were good and they couldn?t hear anything that would be an issue. When the car was picked up the service tech heard the noise And said it was the drive shaft. Needed both sides replaced. Why did the service tech not see this????????? Oh and by the way it needed breaks. !!!! We Left the car for service and did not get service.

Service department was phenomenal. I brought my car in for tire rotation and oil change. Waited in lounge. Approximately 1 hour. Five stars.

The experience is always outstanding and customer friendly and everyone makes you feel comfortable and relaxed. You are taken care of in a timely fashion and your question and concerns are treated with respect and expertise.

The service advisors are quick to greet you and take care of you. They go above and beyond!

Mohammed was great never any pressure. Best dealership experience I have ever had. Never knew buying a car could be painless! Five stars!

I decide to go in for an change with out an appointment. I was in and out in no time for an oil change

After 17 years of living under massive oak trees, my '03 Expedition developed a leak over the driver's door. The service department brought in am expert who fixed the leak straight way and managed to undo my FlexSeal tape fix, leaving no trace. (I thought this tape was impossible to remove based on past experiences.)

Went in for an oil change, Great customer service!!!

Excellent experience-brought my Ford Escape Titanium in for a door latch recall and Dean (service writer) took care of me and my vehicle in a very professional, courteous manner-good service is so important to me and I will recommend this dealership to anyone thinking about purchasing a vehicle or needing their repair service-this dealership is also very organized and neat and that is also very important to me-Janice McManus

Mandatory Warranty Door Recall work. Had an Appt for Monday 0800 hrs, dropped off truck at 0700 hrs. Came back at 12 noon to get a set of keys out of my vehicle, found it parked in parking lot not being worked on. Vehicle not worked on until Tuesday and completed late that afternoon. Got call on Wednesday morning saying complete. Service Dept Rep apologized for the Mechanics who push warranty work to right since they don?t make as much on money on that type of work. Without vehicle for 3 days instead of 1 day due how mechanics at this dealership handle basic warranty work. Management needs to address this issue for the ?CUSTOMER? and stop the stall tactics with warranty work. Have driven Fords my whole life.

It was a wonderful and my salesman Mr Collins is the best.

Gary was very professional and very personable. Pleasure to do business with.

Will never ever come back to this place, after having my car for more than a month I got it back with scratches, My fault for giving them a second chance. The first time they scratched it also! Stay far from this place! They are Terrible

This was a pretty good experience overall. My salesman, Muhammad Tahir, was very helpful and knowledgeable. I would recommend this dealership to anyone looking for a new vehicle.

Clean organized service department. Did not wait long.

I had a great experience with AutoNaition when I purchased my F150. Working with Brandon Smith and Giorgio Ligeon was a great experience. Thank you for assisting me in finding me what I want and needed at a reasonable price. Great Job.

Joseph Disalvo was great! He made sure my repairs were done and got me a rental instead of having me wait!!

The sales and financing team at Auto Nation Ford in Marietta was by far the best experience I have ever had. I met Greg Collins while looking at cars with my son, 2 years later I accidentally called Team Ford when while trying to contact another Ford dealership and Greg Collins answered the phone and asked my name he totally remembered me, my son everything about our first time meeting, we laughed hung up. When it was time for me to buy a car I knew I was going to Greg, he had become a friend by this time. They found me the perfect car, took such great car of me. I'm a customer for life and my family members will be as well with their next car purchase. The Service Department, the same great care that the sales team showed you get here as well. They have easy drop of service they make sure you are well taken care of and that you understand everything that they will be doing. They are organized in their work schedule as to make sure every customer is accommodated to what best fits the customer needs. And, your car comes back clean!

They were awesome as usual. Dean and Kendall took great care of me. i was in and out much quicker than expected to meet a deadline. i will definitely be coming back!!!

WORST PARTS SERVICE EVER!! The only reason they dont get 1 star is because they covered our "services" and we ended up not having to pay but it was a massive hassle! First we had to wait THREE weeks for an appointment, which in itself is crazy. So my wife gets there to service a pretty simply task of checking the tire pressure, sensor and an oil change. My wife has out 8 week year old infant with her and says she is going to wait. After TWO HOURS have gone by she asks how the car is doing and they completely FORGOT about the car knowing that she is waiting. After that it was a downhill slope of them constantly lying and trying to make up their mistake of forgetting about us. It got to the point we just wanted our car back and would take our services elsewhere where we are appreciated. They said "it is coming out of the shop" for 60 MINUTES trying to buy time. We had to tell the manager to stop what they are doing and give us the car because the crying baby and frustrated mother just wanted to leave....NEVER AGAIN!! Ill go anywhere else for service on my car. You lost ALL respect from us

We purchased a new vehicle from this location a year ago. 11 months later there was a transmission leak. Took it back to dealer. They kept vehicle for 30 days with very little communication and great difficulty getting in touch. They gave us a rental through enterprise who then erroneously charged us massive rentals fees. (This was because the dealer was also not responding to Enterprise and they understandably needed their payment. Which was supposed to be taken care of by Ford who now owes us for bounced check fees and other overdraft fees) The same day we complained to Ford corporate our vehicle was magically ready. A week later we noticed the transmission leaking AGAIN and it was making terrible noises. Took it back and they said it was fine and the vehicle was just “learning how we drive.” Haha! We have now taken it to another authorized Ford repair shop who states that the ENTIRE transmission needs to be rebuilt and it is NOT safe to drive. Upon informing the original dealer, Autonation of this they stated that it wasn’t their fault and instead the parts they installed must’ve been bad. Absolutely unacceptable. This service department put my family at risk but also lied and is trying to pass the blame to anyone but them. Updates to come. Highly do NOT recommend.

Left Ala at 8am got to Ga at noon, car was waiting, drove for 20 min, sign all papers, changed insurance coverage, got on the road home at 3pm, got home at 5:45 , best ride ever had in a LEXUS , safe and sound. Great experience.

I have owned 7 Ford F150's and 1 Ford Explorer and between my wife and kids we have owned 14 Ford vehicles without a single issue with any of our vehicles. My latest F150 had a problem with the Vista roof window and I ran into the customer service buzzsaw here with Service Director, Renold Bridgemohan and his team of agents. Complete lack of customer service skills, empathy, care and concern for customers and deadline commitments. Run from this dealership as quickly as possible.

It?s too soon to tell the quality of the repairs, as they just took place.

WORST PARTS SERVICE EVER!! The only reason you don't get a 1 star is because the manager covered our "services" and we ended up not having to pay for it but it was a massive hassle! First we had to wait THREE weeks for an appointment, which in itself is crazy. So my wife gets there to service a pretty simply task of checking the tire pressure, sensor and an oil change. My wife has out 8 week year old infant with her and says she is going to wait. After TWO HOURS have gone by she asks how the car is doing and they completely FORGOT about the car knowing that she is waiting. After that it was a downhill slope of them constantly lying and trying to make up their mistake of forgetting about us. It got to the point we just wanted our car back and would take our services elsewhere where we are appreciated. They said "it is coming out of the shop" for 60 MINUTES trying to buy time. We had to tell the manager to stop what they are doing and give us the car because the crying baby and frustrated mother just wanted to leave! She finally got the car after being at the dealer for almost 4 hours and they claimed to finish everything but we left not only unhappy but also didn't trust they actually did the services correctly either. This all could of been avoided if A) they didn't forget about our car and actually took us like a serious customer that reserved an appointed for their undivided attention, isn't that the whole point of making an appointment in the first place? and B) okay you forgot about the car sure whatever, but don't constantly through your teeth that its almost done its almost done. If they told her 2 more hours then my wife could of just left and came back instead of torturing her to make her wait there. ....NEVER AGAIN! Ill go anywhere else for service on my car. You lost ALL respect and trust from us

We have been customers of this facility since 1996 and have been through several ownerships of the dealership. This last visit was by far the absolute worst service. Enough to say never again. The lack of professionalism and customer care for a simple oil change was simply unacceptable. We will now be searching for a new dealership for service.

Great place to get service done friendly service reps. Very clean

Repair was satisfactory but I have not received a copy of repair invoice as of today and repair was made on Dec 26th. Service advisor was supposed to email it to me.

I was so happy to have Donovan as our rep advisor. We initially came in stressed out over our car, not knowing what was wrong. But he assured us they would figured it out! And he fulfilled that promise. He took time with us to test our battery and ask additional questions about the history of car to try to gather more info for the diagnostic. He took his time even with knowing they were 30 mins from closing before New Year’s Eve. He was candid about what the problem could be good and bad as well as what the next steps would be from a service standpoint. He was in constant communication with us via phone. I highly recommend Donovan he was knowledgeable, patient, proactive and considerate anyone who appreciates authentic customer service he is your man! Thanks again!

I was so happy to have Donovan as our rep advisor. We initially came in stressed out over our car not knowing what was wrong. But he assured us they would figured it out! And he fulfilled that promise. He took time with us to test our battery and ask additional questions about the history of car to try to gather more info for the diagnostic. He took his time even with knowing they were 30 mins from closing before New Year?s Eve. He was candid about what the problem could be good and bad as well as what the next steps would be from a service standpoint. He was in constant communication with us via phone. I highly recommend Donovan he was knowledgeable, patient, proactive and considerate anyone who appreciates authentic customer service he is your man! Thanks again!

Service was great. Appointment easy and accommodating. Thouroghly explained and answered questions.

Very attentive, accommodating and knowledgeable service advisor. Thanks!

Mr. Braxton is one of the most timely and kind people I have ever encountered. He greeted me with warmth and kindness and was efficient with my time.

Gary is always great to work with. He insures that I am happy with the service on each visit.

I bought my car in for a warranty repair after having bad experiences with my selling dealer. Dean did a great job and communicated as needed. The repair was done correctly and my car was returned to me clean!

I've worked with Gary Baxter for over 10 years on my service needs. He has always given me good information and honest opinions on my service issues without trying to upsell me. He also keeps me up to date on scheduled maintenance and any recalls that are relevant to my vehicle.

This is my second new vehicle I purchased here and will be buying a third next go round. I live a hour and some change from this place everything is handled through email and all I do is come in and sign and drive. Friendly staff and sales.

Come see me ! Let’s put you in a vehicle 🚗

I took my truck in to AutoNation Ford for an oil change and tire rotation. The job was done well in a reasonable amount of time.

Friendly service, Solution to the problem, accessible prices

Richard is one of the best technicians. He was very professional and friendly. He explained important information to be about getting a car serviced be that I’m a first to me car owner. My experience was an excellent one.

My service when i take my car to the dealership

Had a wonderful time here buying my used Tacoma. The salesman was polite and answered my questions. The manager was equally as helpful and I feel I was given a fair price for the truck. The truck is running great and looks great inside and out. I am very pleased with the experience I had here.

A piston broke and my engine exploded while I was driving on the highway. I was fortunate enough to be able to safely get myself to the side of the road and wait for AAA who then towed my car to this location. After over a week going back and forth with Ford about why my warranty should cover this (2013 Ford Escapes have a clear history of engine problems, look up the recall history), they finally pinned it on the place where I had my oil change, saying it was a "loose oil filter". I asked for an offer on what they would pay me for the car and the offer was so low that it was offensive. They took a full week to get me into a rental car as well. I would not recommend this Ford location or Ford period. I plan to sell and switch to a different car as soon as possible.

A piston broke and my engine exploded while I was driving on the highway. I was fortunate enough to be able to safely get myself to the side of the road and wait for AAA who then towed my car to this location. After over a week going back and forth with Ford about why my warranty should cover this (2013 Ford Escapes have a clear history of engine problems, look up the recall history), they finally pinned it on the place where I had my oil change, saying it was a "loose oil filter". I asked for an offer on what they would pay me for the car and the offer was so low that it was offensive. They took a full week to get me into a rental car as well. I would not recommend this Ford location or Ford period. I plan to sell and switch to a different car as soon as possible.

Great Place. Nicest people. Great atmosphere

Donavon Foehser was my service advisor and he was extremely helpful, as my front left tire disintegrated while traveling at 70 in the fast lane and subsequently tore many parts and wiring out of wheel well and under hood area.

Megan and Gio provided excellent customer service and I will buy all future vehicles from them, business as well as personal!

I took my car up here for a simple diagnostic that would be paid for by the company doing work on my car. The service advisor informed me as well that I had a recall on the passenger air bag. Saturday morning when I dropped the vehicle off I stressed the importance of having my vehicle back by Monday afternoon several times. Saturday evening I got a call saying the diagnostics were complete and that they were able to touch base with the company paying for the diagnostics. Ford provides me with a shuttle ride up to the dealership to pick up my car but upon my arrival I am informed that my car is in pieces and the part they need for the air bag won’t be in until Monday morning. The service advisor assured me that the part would be in and the car would be ready for Monday afternoon. Monday morning I call to see if the part came in. It did not. I asked if they could put the car back together and I can reschedule after the part comes in they told me they would not be able to put the car back together today. I reminded the service advisor that I had a meeting in Atlanta I had to attend for work later today and I need a way to get there. The service advisor stated he would set me up with a rental car until my car is ready. Within an hour the service advisor called me back and let me know he had set up the reservation and also the address I needed to go to to pick up the rental car. I explained to him that they have my car right now and I don’t have a way to get there. The service advisor informed me that their shuttle driver was not here today and that I would have to get an Uber or Lyft to get to the rental car and that they would not reimburse me for that because they are paying for the rental car. I then directly asked my service advisor for the phone number of the agency of the rental car and he refused to give me the number and instead offered me excuses saying they won’t be able to pick you up for hours. After some back and forth exhausting my options of information I could get from the service advisor and the call ended, I looked up the address he gave me for the rental agency to see if I could find a phone number myself. The address was not listed as the rental agency and no phone number associated with it. I called back to the ford dealership and requested to speak to a service manager. I explained to her my issues and she told me I need to talk to my service advisor. I informed her that the reason I was calling her was because my service advisor refused to give me the phone number for the rental agency so I could pick up the rental car even after I directly and specifically asked for it. Eventually she gave me the phone number and I was able to get the rental car. But they never mentioned the $150 deposit required for the car. Fast forward to Wednesday I go to pick my car up and my service advisor tells me I have to pay a balance before they will release my car. I asked him what the balance was for and he said for the diagnostics. I told him that it should have already been paid for on Saturday and that I got a confirmation from the company that will be performing services on my vehicle that it was taken care of. After calling said company the service advisor remembered he wrote down the credit card information of the company on a sticky note and kept it in a drawer. He then ran the credit card and released my car. I have a few concerns. 1 Why would u start the repairs for something you don’t have the parts for especially after I stressed the importance of having my vehicle. Either give me the option to reschedule the repair after the part comes in or offer me a rental from the beginning. 2 What is the issue with providing me the phone number for the rental agency? 3 I question the safety and security of customers personal financial information. Keeping sticky notes of credit card numbers in a drawer that was not even locked just doesn’t sound like good practice. I’m glad it was not my information. My service advisor was Joseph D.

Richard Kiker is just an overall great guy! He does what he says he?s going to do, is good at communicating along the way. And he doesn?t overpromise.

Verley Rhooms is an outstanding sales person. He made my experience quick and painless.

Excellent customer service. I just bought a brand new car from a different dealership and unfortunately it already had an issue (it was a bumpy ride). I took it to Autonation Ford because it was much closer to home. They quickly identified the issue (flat spots in all four tires) and a solution (get new tires). They were even willing to reach out to the other dealership to see if they would be willing to ship the new tires to Autonation. Even though they identified the issue and went through the trouble of helping me, they didn’t charge me a cent because it was a brand new car that shouldn’t have had an issue in the first place. Their service department is personable, professional, and they have excellent communication skills. I highly recommend this dealership to any Ford customer.

Excellent customer service. I just bought a brand new car from a different dealership and unfortunately it already had an issue (it was a bumpy ride). I took it to Autonation Ford because it was much closer to home. They quickly identified the issue (flat spots in all four tires) and a solution (get new tires). They were even willing to reach out to the other dealership to see if they would be willing to ship the new tires to Autonation. Even though they identified the issue and went through the trouble of helping me, they didn?t charge me a cent because it was a brand new car that shouldn?t have had an issue in the first place. Their service department is personable, professional, and they have excellent communication skills. I highly recommend this dealership to any Ford customer.

Gary Baxter was able to provide me with clear communication and AN Ford got my car in and out in the same day (for the recall work that needed to be done). I also appreciated the shuttle ride to and from work. A great experience.

great service. all problems . very helpful service

Go by and ask for Hayden!!! He is the best!

Great experience: Friendly representative Courteousness and willingness to help was impeccable.

I always book my appointments with Gary Baxter. Gary is top notch and always works very hard to make my visits for service excellent. Thanks very much Gary!

My husband owns a 2013 Ford Focus Electric with an extended warranty, bought at the time he purchased this from Auto Nation Ford. It has been at Auto Nation Ford on Cobb Pkwy since Oct. 4 for repairs (28 DAYS AS OF TODAY!!) because the car had no power & was towed to their shop. Mr. Kiker, service advisor assigned to this repair, has given us MISINFORMATION and POOR SERVICE since the car’s arrival. We were given a rental car and told it would be covered once the car was diagnosed and during the repair. However, we have since been told that FORD WOULD NOT COVER THE RENTAL CAR, EVEN FOR THE 10 DAYS AS WAS GRANTED WITHIN THE EXTENDED WARRANTY!! WE NOW OWE $$$$ FOR 28 DAYS OF CAR RENTAL and still have NO IDEA of when we can expect the car to be repaired, as our phone calls and requests for information go unanswered!!!! The mechanics have tried multiple repairs to no avail and on Wed., Oct. 23rd determined that the battery must be replaced, however they said that FORD MOTOR must approve the replacement. As of today, we still have no idea WHEN or IF this will be done!! Ford Motors also has been ineffective in moving this repair to completion. WE HAVE NO CAR AND MUST PAY FOR A CAR RENTAL WITHOUT ANY IDEA OF WHEN THE CAR WILL BE RETURNED IN WORKING CONDITION!!!! Additionally, we were given incorrect information multiple times throughout October concerning what was/was not covered on our extended warranty (this dealership could not even FIND our warranty through the Auto Nation company records!! – My husband researched their website, found the warranty, and proved we had this coverage!!) This is tedious, expensive, and frustrating!! BUYER BEWARE OF FORD & AUTO NATION AND THEIR EXTENDED WARRANTIES, AS IT IS NOT HONORED!!!

Very easy process - good deal. Very happy with trade.

I went in to have a recall done on my Ford Fusion. The service was great! The wait was minimal! The waiting room is spacious and comfortable! The service crew is amazing!!

Great customer service. They work with you in buying the vehicle to get you the best price and financing.

Muhammed Tahir was extremely knowledgeable about the features of the Edge and the Escape. He explained them easily. He was so pleasant and easy to work with. He was so professional and so patient answering all my questions. The issue was with Eric "The Closer". An agreement was reached and signed by me and it was then reprinted and submitted to Finance. When the Finance Man reviewed the details of the contract with us, we discovered that 3 major items totaling $1,500 had been removed from the agreement that I had signed which made the deal more advantageous to the dealer. We felt like we had been cheated and lied to and disrespected. This is the third car we have bought from this dealership and we had never been treated this way in our previous experience with this dealership. We requested to speak to Eric, but he never came to talk to us. We appreciate Gio in Finance resolving our issues by reinstating those items. The above scores are due to the treatment by Eric, NOT Muhammed or Gio --- they were both exceptional. Had Eric been honest, the dealership would have gotten all 5's. We appreciate Gio and Muhammed and their professionalism and positive attitudes and their help in getting us into our Escape.

Just do what you say you will do!!!

Thank you Gary and Scott Ray for having an amazing customer Service skills. I was in at 730am, rental car at 740am and back by 5pm to get me truck. Thank you

Be honest, no bait and switch.

The individuals of the service department were courteous and friendly. Yet, what was supposed to be ready the next day before 1pm was only ready the following day at 1pm. While a 24h delay is not a big deal in itsef, the lack of communication made it infuriating as it put some really unnecessary organizational constraints on us (remember : you are short a car ...). After multiple calls left hanging at the end of a telephone tree and multiple update calls we never got , we finally got the car back.

I was very impressed with the sales assistance that I received from "Geo" Giorgio Ligeonn and Muhammad Tahir. Their expertise enabled my purchase of the F150 KING RANCH SUPER CREW CAB WITH A 6 1/2 FT BED to be the most enjoyable and non stressful purchase of a new vehicle that I have ever experienced in my entire life. I sincerely appreciate both of you gentlemen in handling the sales process with professionalism.

We were very pleased with the outstanding service and help that was provided for us!

I bought my 2010 torch red Mustang here and the entire staff made my experience stellar . I drove off the lot like a rock star and would definitely recommend them if your looking for a great dealer experience !! Catch me if you can ... varOom

Gary was the best! Will be back soon!

great price & service all the way around

I had a Mustang airbag recall that needed to be taken care of. Richard Kiker was my contact there. This guy took great care f me and my car. He had great communication and saw to it that the repair only took one day. I would highly recommend AutoNation Ford in Marietta. Ask for Richard Kiker and you'll be in great hands.

I visited this dealership to purchase a used car I found on a webpage. The whole process went extremely well. My representative Greg Collins is a very friendly, kind and professional person. Gio Ligeon (finance) i is a professional finance person. With Greg and Gio, I got the best experience in purchasing cars. I enjoyed my visit very much. I highly recommend them and this dealer.

Was not greeted by a service staff. I had to walk into an office to be serviced. If the service Dept will mainly focus on appointments then that need to be stressed or advertised.

Very dissatisfied with the service department . I found my experience to be unprofessional and rude and I would not choose this dealership for any future service.

Everyone was very knowledgeable and very concerned that all my questions were answered to my satisfaction, which they were. A good experience buying a new SUV.

AutoNation has great customer service especially mr.dean witmore and his manager.Any one thier car fix this is the place.They did a great job on my transit.

Salesman James B. was very helpful throughout the purchasing of our new Ford Escape. Five Stars.

Awesome experience Greg Collins is a great salesman! Love my new truck!

Excellent customer service.

They go over & above to meet your needs. Everyone is friendly & caring.

Long trip to get there but worth the drive. Excellent people at this facility. Had a couple minor problems with truck that i got repaired and they will reimburse me for.

The service team was very helpful and answered all my questions. Service was completed on time as promised.

Prompt and courteous, friendly staff.

This dealership has made my first experience purchasing a vehicle a living nightmare. The day I inquired about the vehicle I was interested in was the first day they received the vehicle to their lot. They did not do any maintenance on the vehicle or clean it before they offered it to me. They said they would clean it before I actually picked up the vehicle as well as throw in a tint on the windows. I asked has the car been serviced and they said it would be before I came back to pick it up. It was not. The tint was not done either. I had to continually bring the car back to tell them what has not been done and everybody acted like they had no idea what I was talking about. Ever since I received the vehicle I have been back to the dealership for service to be done with the radiator, transmission, engine, and now the oil filter leaking. Those are things that should have been detected prior to the vehicle even being able to be sold. I’ve had the car for two months. Although it is a used car, there is no way that the amount of driving that I’ve done caused those issues in the vehicle. They sold a car with false information and have caused me to lose time and money. I am very disappointed in how this establishment is ran and will NEVER recommend this dealership to anybody.

Shopping for a used car can be treacherous especially when you are on a tight budget. Not only did AutoNation have a good selection of pre-owned vehicles, they treated me with the same courtesy as if I were buying a brand new vehicle. Special thanks to Mr. Greg Collins for all his help in getting me a car that I could afford.

The service department is horrible at returning customer phone calls. They have had a business vehicle for a week, and just now have diagnosed the problem. We have had to call for updates on the status - multiple times, one time even being asked what the vehicle was there for. They don't seem to see a problem with the vehicle being there for that long. Their response was the service guy who has our truck is out of the building at training.

responsiveness, customer service

Great experience!!! Love my new GT!! 💛

Mr. Greg Collins helped me out through the whole process and was very kind. He was very helpful over the phone before I arrived and also got the truck reserved for me.

Great Service. I bought my mustang there and never had it serviced any where else.

The service check in process was slow and frustrating. The on line service process assigned me to the new service advisor. She was on the phone. 2 other advisors were available but did not help. It was a long, long wait. Once the car was checked in, the rest of the experience was satisfactory.

I just had a battery replaced on my hybrid. Staff was friendly and helpful. Waiting room and bathrooms clean and had entertainment.

I am so thankful to the employees at AutoNation Ford Marietta. I had quite a few recalls on my Escape and they fixed everything fast and perfectly. They even had a rental car for me while they worked on my Escape! Their customer service is top notch and these guys are the best. Scott DiSalvo helped me through the process and should be recognized for his ability to to connect with his customers and assist with their vehicles. From now on, I will only trust these guys with my car in the future and would recommend them with five stars! Thank you so much!

Great people to work with, I just had them service my 2018 F150 and the staff at Autonation Ford was fantastic. Richard Kiker, Our Service Advisor, Was very friendly and informative and got us quickly taken care of. I’ll definitely be back!

Very professional!!! Highly recommend.

Megan Smith was my S ales Associate and she was AWESOME! She intently listened to what I said I wanted in a vehicle and took notes, Then she asked a few questions to clarify my wants. Next, she was ble to tell me what vehicle would fulfill my wants. It took a day or two before the specific vehicle was available. Nevertheless, on my first visit, she had me sit in a similar while she showed me all the features that would be on the vehicle I would be considering. Between visits, she kept me informed about what was taking place. She was very patient and met with me and my family many times. I give her the highest recommendation possible.

Gregory was a great salesman. He made us feel at home. Never pushed us to buy something we didnt want or need. Answered all our questions honestly.

Worst customer service ever! I wish I had read all the bad reviews before purchasing a truck here. Live and learn!

Great salesperson (Megan!) and considerate staff. Had some issues getting a minor repair done properly and so had many visits to dealer, but they took care of me. Sometimes used cars just take some time to work out!

We were looking for a new truck - a Ford F-150 - and had been to several dealerships with which We were not impressed. We contacted Megan Smith by telephone - not knowing her - and she was responsive and sent us exactly the information we had been looking for - as no other salesperson had. we met her a few days later, and she could not have been more gracious, personable and knowledgeable. We were impressed with her on every level and can recommend her without reservation. In addition, everyone with whom we came into contact at the dealership was friendly and responsive - with none of the pushiness that one might expect from a dealership.

Richard K. was my service advisor. He was very professional and made sure I was taken care of.

My sales agent was Marc Essley and he was patient , understanding, and provided good advice. I purchased my first new car ever and love it. Thank you Mr. Essley for your Great services.

Great customer service and everyone was so professional. I would definitely recommend this place to anyone looking into buying a car. 👍🏼👍🏼👍🏼😊😊😊

Greg Collins was #1 in sales and courtesy in the purchase of our vehicle. We felt he was honest and treated us like “family” while dealing with him during the week after meeting with him and deciding on our vehicle. Of all the dealerships that we visited, Greg played an important part in our decision of purchase.

Our sales associate, Megan Smith, did an outstanding job of helping us choose the right vehicle for us fully explaining all the features. She had three vehicles of the type we were looking for ready for our inspection when we arrived. She answered all our questions with patience and courtesy. The overall experience was very pleasant and we love our car. This was the fifth car we purchased from this dealership.

We have purchased several vehicles from this dealership. We love to do business with Carl Yarber. He is always very thorough and informative.

I didn?t like the service at all , it was a bad customer service I ever had.

Greg was very unfriendly assisted us to the fullest. I recommend to anyone that wants a good deal on a good vehicle . I will be returning for another buy.

Me and my partner where assisted by Greg Collins and Gio Ligeon. Greg called me a day prior we made a decision and out of 10plus dealers and cars we where looking at he was the only one who took time to call and help me. As soon as we arrived to the dealer he was waiting andnshowed us around and made us feel welcome as well. Gio took over and walked us through the finances and made sure i got the best deal for my payment. We enjoyed our time there and felt like home. Wouls recommend to everyone!

Years ago I would never use the dealer for maintenance and repair due to cost, value and service. Ford Autonation changes that thought process

I bought a 2016 f150 on April 24th. check engine light came on the 25th, a few hours later t was "fixed". the following Tuesday the 30th the check engine light returned so I brought it back on the first. I have called everyday to have them say tey are waiting on parts and it will be tomorrow. now they are claiming Monday. to make it worse my service write has not called me once. I have had to call multiple times daily and after 4 days so.eone has finally told me the issues and parts they are waiting on. the service has ruined my purchasing experience. I would appreciate an email address for the general manager

5-2-2019 In for a factory recall, oil change and tire rotation on my 2018 F-150. Made an appointment, had several followups prior to that time. Scott DiSalvo was the service advisor. Took a little while longer than anticipated, but Scott kept me updated as I waited. I highly recommend Scott! People courteous here, nice facilities. It's easy to find fault in an automotive service facility and many post such things, but few tell of their good experience. I would recommend AutoNation Ford Marietta AND Scott DiSalvo!! Give Scott a call, he'll look out for your best interest and take care of you.

Greg Collins was very helpful in suppling me with all the technical information that I requested to help me pick out the proper size truck that I needed.

Find competent service managers/personnel. Seven hours after my appointment the vehicle had not been seen and my phone calls had not been returned for two hours. Service writer lied to service manager about my instructions. This was my third bad experience with this non service dept. There will not be a fourth.

It was a car buying process. I haven't bought a car in years but I am grateful to have bought one from Greg. he is such a gentleman and treated my friend and I like we were all that mattered that day. I told him what I had to work with and he was able to get me a vehicle without any issues.

The wait time was far too long for just an oil change. The place was not busy and it still took over 2hours.