Recent Reviews from AutoNation Ford Marietta

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to makes sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

djval12 Nov 21, 2017

This dealership actually cares, they are by far the BEST Ford dealership in GA hands down! Our 2016 Ford Focus has been having issues for months, out of the 3 months we physically had a working car only two weeks. We previously had the car at the Chestatee Ford dealership (three times to be exact) where we continued to get the runaround on what was going on with the car and the fix was only a simple fix which lasted a few days and then we were back to square one on multiple occasions. I asked the Chestatee ford dealership what was causing the issue why this was on going and they always ran around the question and didn’t take accountability to find out the ultimate cause of the problems that were occurring. We decided to get the car to a bigger ford dealership instead of having it towed (for the 3rd time) back to chestatee ford. We broke down in the middle of Atlanta which is an hour away from home & instead of taking it back for the fourth time to Chestatee Ford we decided to have to towed to Ford Auto Nation in Marietta GA. I talked to Eloy Hernandez on the phone & explained our frustration, the problem, and what we’ve been through, he took the time to apologize & understand how upset we were. Once we arrived to Ford Auto Nation Mr. Fernandez ran out immediately to greet us, shook our hands and ultimately pulled out the red carpet for us. He apologized for the inconvenience and promised us we’d have a running car by the time they were done with it & not only a running car, but a fixed car and that’s exactly what he did. He kept in close communication with us, he updated us on what he was doing to the car what the cause was, & he made sure it was fixed right. After everything we’ve been through unlike the previous dealership he made it right. We picked up our car, and it’s fixed, it’s finally fixed right. Eloy Fernandez is a man of his word, his customer service is top notch & this man deserves a raise! This company should be very grateful to have him on his team. Thank you So much!!!

Heather Ann Leppla Oct 15, 2017

We purchased our car on Saturday, 5/27/17. 1) The salesman was with us for the test drive and only allowed us to drive about 5 minutes and not on the road nearby to go 55 mph. When I turned to go that way he said that the traffic would be bad and just to go right and see how it handled on a slow curvy road. After we purchased it and started it to drive off of the lot we heard a knocking noise like a strut and returned to the office before ever leaving the lot. Herschel, our salesman, took us to the repair garage there and a mechanic test drove it. He said it definately was knocking, but they did not have time to look at it until Tuesday, 05/30/17 as it was Memorial weekend. I wanted to return the car but the general manager, Shawn Loydman, said that they would fix it free of charge if we would come back Tuesday afternoon. I was hesitant but we agreed. When we returned Tuesday we were told that it just needed to be adjusted. We test drove it and, once again, did not hear it on that test drive. Of course the noise returned, within a week's time. Mechanics say that you don't "adjust" a strut. We don't know what they did do to "fix it" but it appears that nothing was fixed. We contacted the dealership with no resolution. 2) We were told that they would run our credit and based on that score we would get a loan with a better rate than the standard 7.99%. When we didn't buy the extra car repair insurance being offered the loan officer was short and rude. We paid $4000 and needed to borrow $5000. We wanted a 2 yr loan but he set it up for 4 yrs at 7.99% although we found out our credit score was 846!!! He said we could make double payments to pay it off in 2 years and we could refinance it at a lower rate. So we went ahead with the loan. But when we applied for a new loan the Loan To Value was too high, even after paying $4000! I guess we didn't get such a good price for our vehicle. We like the car, but would not recommend this dealership.

concerned Aug 22, 2017

Lorrie Nordyke Aug 17, 2017

Concerned Aug 17, 2017

The sales consultants come off friendly but in the end it's all about the sale they don't care about the customer. They will lie and try to trick you into feeling comfortable and you sign the paper. For example: 1st time I walked the lot looking at mustangs to buy a Sales consultant name Frank came after I walked around for 30 minutes. At the moment I was ready to buy but I wanted to catch his vibe first. I continued looking as I made small talk about different cars. With 11 minutes he walks off without a word so I left. 2. Time I came back to try am buy the car I wanted. FRANKS walks up to me again not knowing I just spoke to him last week told me a totally different story about who he was however I wanted the car so I ignored it. Went on a test drive with him the he went on to tell me about how this car was sold two weeks ago but the girl credit fell through because it sucked at 640. Didn't really make sense to me. 1. Why are you disclosing another client information to me. 2 how did he know my credit wasn't lower that. He just told me I suck. At that point I ain't want to tell him nothing else cause who knows who he would tell. 3rd time I came again for the same car. Sat with bobby. We went all the way through the process to the point where I am about to sign and drive off the lot. I go to the computer to sign up for insurance. I was having trouble he cane back at least 6 times saying hey let's just sign them you can come back to look for insurance. I told him the first time I want to see what my insurance will be before I sign. So he comes back a 7th time with the guy who I would sign papers with and said " hey TJ we have another couple here that needs to sign. I want to go head and get you done before them. If they go first you a be here all night." ( keep in mind it's 7:46pm I know I'm the only one there) after I say just let the other couple go first that will give me time they both made this face as they walked away like damn welp I tried. Then continued to go in the room and sit with other ford associates and just talk. In my mind I'm like where is the other couple he spoke of. I waited 5 minutes then I realized they lied and was trying to trick me into signing. At this point I am completely turned off. I have only drove ford cars in my life but this team of ford associates lost my trust in the brand. Integrity was no where in that place. PLEASE LOOK OUT FOR YOUR SELF IF YOU GO THERE because they won't.

Antavious Grier Feb 17, 2017

A Place of no integrity The sales consultants come off friendly but in the end it's all about the sale they don't care about the customer. They will lie and try to trick you into feeling comfortable and you sign the paper. For example: 1st time I walked the lot looking at mustangs to buy a Sales consultant name Frank came after I walked around for 30 minutes. At the moment I was ready to buy but I wanted to catch his vibe first. I continued looking as I made small talk about different cars. With 11 minutes he walks off without a word so I left. 2. Time I came back to try am buy the car I wanted. FRANKS walks up to me again not knowing I just spoke to him last week told me a totally different story about who he was however I wanted the car so I ignored it. Went on a test drive with him the he went on to tell me about how this car was sold two weeks ago but the girl credit fell through because it sucked at 640. Didn't really make sense to me. 1. Why are you disclosing another client information to me. 2 how did he know my credit wasn't lower that. He just told me I suck. At that point I ain't want to tell him nothing else cause who knows who he would tell. 3rd time I came again for the same car. Sat with bobby. We went all the way through the process to the point where I am about to sign and drive off the lot. I go to the computer to sign up for insurance. I was having trouble he cane back at least 6 times saying hey let's just sign them you can come back to look for insurance. I told him the first time I want to see what my insurance will be before I sign. So he comes back a 7th time with the guy who I would sign papers with and said " hey TJ we have another couple here that needs to sign. I want to go head and get you done before them. If they go first you a be here all night." ( keep in mind it's 7:46pm I know I'm the only one there) after I say just let the other couple go first that will give me time they both made this face as they walked away like damn welp I tried. Then continued to go in the room and sit with other ford associates and just talk. In my mind I'm like where is the other couple he spoke of. I waited 5 minutes then I realized they lied and was trying to trick me into signing. At this point I am completely turned off. I have only drove ford cars in my life but this team of ford associates lost my trust in the brand. Integrity was no where in that place. PLEASE LOOK OUT FOR YOUR SELF IF YOU GO THERE because they won't.

Tj Grier Feb 17, 2017

This was my second attempt to get my oil changed at this location. The first time I made an appointment but called before I went due to the holidays (glad I did). The person who answered the phone told me that the wait time was about 3 hours. I told him that I had an appointment but he said that they were behind. What is the point of making an appointment when you do not receive any preference? I was also contacted by a call center I believe about my missed appointment and I explained to them why I didn?t go and they were not helpful at all. The 2nd time I made an appointment and arrived on time, there was initially no one there to take my car so another employee had to go and get someone to help me. The employee then attempted to get my information but I told the employee that I had an appointment and that all of the info (car info) should be in the system already. He went to check some folders and I saw that they were empty and that they did not have any of my info. I felt that this is ridiculous and again, what is the point of making an appointment when you have to do everything twice?! After about a 1.5 hour wait, I went out into the service area to get an update and saw that my car was parked there ?for how long, who knows! I asked an employee was my car ready and he said yes, you can go and someone will help you on the other side. I was again infuriated because there is no telling how long my car was sitting there. No one called my name in the wait room or via phone. The straw that broke the camel?s back was when I was waiting to be checked out, the employee who assisted me had on headphones the whole time listening to music, and sporadically attempted to sing/rap while checking me out. Completely unprofessional and unacceptable! I?m forced to find another reputable place to get my service done. Lastly, I asked who was the manager on duty and the employee told me ?Curt?. Didn?t get a last name. He asked me if I wanted to talk to him but I said ?no? as I was pressed for time but I wanted to make sure I got a name and hopefully they will do better in the future.

RS Jan 4, 2017

You don't judge their service when you have no problems. An oil change is likely universal for all car dealers. It won't make one outstanding from others. The Gold standard and truth is tested out when you have a broken part! I bought a 2015 mustang and it is only 1 year old with just 10k miles on it. The AC is out and I sent it to the dealer and they "fixed" it. I got the invoice just in case. but they did not explain to me the problem when I asked at that point. Two weeks later, I was in a hot tub again in Hotlanta. I had to send it again to the dealer. This time it is more disappointing. They had to schedule me on a weekday which impacted my work. I tried to ask to change a technician to fix the car but they refused. How can I trust a guy who failed!! I know they won't be able to fix in a short time so I asked them to send me home. The service guy told me if the car was not fixed by the day, she would send somebody to pick me up and gave me another car to use, which did not happen!!! Another service guy called me saying that they cannot fix it by the day and probably have to wait to next morning, which did not work out. Next day, entire day, no body called me. I had another car to use so I beared with it. The day after next, by noon, God! I was the one who called them. You know what? They put me on hold for 20 minutes!!! I hanged and called again and again and finally got somebody. They told me the AC compressor may have another leak and they have to order another part and it is gonna be another week! Why did they figure out at the first fix? and I have to call by myself to know. They told me if I want the car I could have it back and send it back a week later!!! I cannot believe they let me drive a hot tub for a week. The first service guy promised to give me another car to use the first day but it never happened. All they love to do is to break promises. I started to think my car is a lemon.... If you are still reading, I appreciate it and will update this if things turned worse or better. Remember, this ever happened to me, it could happen to you. Thanks.

ironKingkong Aug 4, 2016

Dear Readers, So let’s talk about my most recent visits to Auto Nation Ford Marietta. Since my last service (Which was at 22,000 Milles) my wheels were scratched. Prior to leaving, Jay (Service Guy) informed me my wheel was scratched. This was no issue, since he expressed he’d contact me to have my wheel repaired. The first sign I figured this wasn’t going to go well, when he gave me a dirty loaner car. I finally retrieve my vehicle for pickup, and guess what I notice. The gentleman or vendor who painted my wheel attempted to blend the area that was damaged. Let me tell you, this isn’t possible with wheels (Unless it’s a matte color). I drive a Ford Focus ST and the wheels are cleared. So you could see the area from a mile away even though the vendor did not wash the wheel. That was another sign the wheel wasn’t painted properly. So I inform Jay that the vendor does a shitty job and we’re on for round 2. This time, I’m given a rental and the wheel is painted incorrectly again. This time they paint the entire wheel with the wheel weights on the wheel. One question…Why? What happens when the wheels are balanced and weights have to be removed? It will either pull the paint from other parts of the wheel or indefinitely leave an unpainted spot on the interior of the wheel which can easily be seen. I inform Jay and guess what? Its round three and this is where it gets seriously interesting. I haven’t heard anything for about 2 weeks and I finally call Auto Nation back regarding receiving a new wheel. Well Jay has left and no longer works there. I have to call 2 additional times to finally get an appointment. This is where the twist comes. I attempt to drop my vehicle off today and a gentleman approaches me asking what the issue is? I express that my wheel was damaged here (Auto Nation Ford Marietta) and that I am here to drop my vehicle off. The gentleman asks has anyone informed of the cost and inform him that there is no cost attached since the damaged was caused by Auto Nation. He then informs me that a rental will be $30 a day. I inform him again that I won’t be paying that since the damaged was caused by Auto Nation. The gentleman goes to speak with Ruby who apparently thinks I shouldn’t receive a rental. She sends the young man out as a middle man to take the fall for her seriously bad decision making. He gives me the option to either have someone drive me where I need to go or put the spare on my vehicle until my wheel is complete. Get this… I have my two year old daughter with me who I have to take to school. How is that supposed to work? Also you’ve damaged my wheel, had a vendor paint it badly twice, and now you don’t want to supply me with a rental due to organizations incompetence. Seriously…? For the next 2-3 minutes I dropped a lot of “F” bombs and more. To show the length of how long this has taken, I am now scheduled for my 27,000 Service. So 3-4 months give or take. I purchased my car here and the service department acts as if you really have no choice but to bring your car here. You would expect better service from a company that has an increasing number of performance cars coming to their lineup. Would the same occur if I had a $70k Shelby GT350R? Would the same occur if I had the new $45k Ford Focus RS? More than likely no! Overall, they have a long way to go. Will I purchase and service my car from there again? Probably not! Once this vehicle is paid off and I want another fast hatchback or fast estate will I consider this dealer or Ford in general? Probably not! They could learn a lot from BMW in regards of how they treat their customers who own old BMW’s to today’s model. Lastly, there was a guy there was understanding and was on my side the entire time. If it wasn’t for him being there all 3 times, they would have continued to not repair my wheel the third time and not give me a rental.

Kevin Terry May 12, 2016

I thought my terrible service experience two years ago must have been a fluke, but after today, I see that I was wrong. I also rarely write reviews at all even after bad experiences, but this one has gotten under my skin. If you need service, stay away from this location. If you need to buy a car, avoid Fords. After all this, I will never buy one again. Two years ago I bought a new Focus. Within a year of purchasing, there was a recall for the clutch/transmission. (The car started jumping and earthquake shaking and struggling between gears -- imagine you're sitting in the frontseat with a teenager learning how to drive a stick shift for the first time -- except this is an automatic.) I scheduled and brought it in to be looked at. It was anticipated to take 3 days, and I would get a call. The 3rd day I was the one to call to verify it would be ready as communicated, and I found out it had been sitting untouched because either the tech was on vacation or too busy. My car was still drivable, and I went unnecessarily without it for days -- begging for rides from coworkers and friends. I picked it up that evening, and they apologized and asked me to bring it back a couple weeks later when they'd have a clear schedule for it. I drove it in the meantime, jumping and shaking around all over Atlanta. I brought it back a couple weeks later. And I repeated the same story again. Three days later, I called; the car went untouched. I showed up to pick up the car, feeling furious and helpless to tears. I took the car home, but the manager told me to come back one more time and comp-ed me a rental car for a week. I was thankful they'd eventually done something right with the rental. And the clutch was finally worked on and fixed. Two years and 30,000 miles later, the leaking clutch/transmission issue has returned (that one item has been extended in warranty by corporate). I called to schedule an appointment and I found out the part is backordered and I would inevitably wind up on an 8+ month waitlist while we all wait for Ford to manufacture the part. The service dept wanted to check it out and confirm this for me in order for me to be put on the waitlist, so he scheduled me to come in the next day at 9 a.m.. When I got there I asked "so it will be looked at today, right?" And they told me yes. I waited in the waiting room for the shuttle for an hour, and they came in to tell me "actually, they have a few cars ahead of you with clutch issues, so we actually won't be able to look at your car today." At least they told me that today and not 3 days from now this time. I guess that's improvement. The forecasting, service appointment scheduling and communication issues apparently continue. That makes me trust nothing they say to me. 8+ month wait list for a part? Who knows. They brought my car back around, and I left, angry and late for work -- and for nothing. I'm not even asking for the car to be fixed, just confirmed that I have the issue needing the part that we all already know I need.

Virginia Kiddy Apr 20, 2016

I write this review as I sit in the service waiting room. I purchased a used car from AutoNation Ford Marietta on 5/2X/2015. The buying experience was a little worse than I normally receive but nothing too out of the ordinary. I made a "last offer" and they refused it. I walked away and got into my car to leave and they stopped me and said they would accept my offer. I probably should have kept on going at this point but I didn't. I paid the $699 "processing fee" along with a warranty program. I signed what seemed like 20 pieces of paper. Of the papers I signed was one explaining there 3 day buy back option (great program) and a 60 warranty. The day after I bought the car I took it to an independent car repair shop to be inspected. It's the best $110.00 I've spent in a long time. The repair shop uncovered $1,700.00 worth of repair work that needed to be done. Now mind you this car went through a "certification" process at AutoNation. I informed the car salesman, for this review I will refer to him as, useless as lipstick on an hog, and he said "the auto shops will always find something wrong with a car. They would find something wrong with a new car". I agree with Useless that auto shops will probably always find something wrong with a used car but a missing air filter, oil pan leak, valve cover leak to name a few. Come on give me a break. I drove the 30 miles back to autonation to talk to someone other than useless who could remedy my situation. I spoke with the finance person and he saw the papers where I purchased the 60 day warranty and he said all would be taken care of. He left the office to talk to the general manager and when he returned he said I didn't have the 60 day warranty. He said he didn't sale it to me. Mind you, I have a signed copy with the finance manager's signature and mine where I did have the warranty. He said there was nothing he could do. I left his office and I went to see the GM and asked him how I was holding a signed copy of the warranty yet it was not enforced. No explanation. He said he would work with me to get the car fixed, to check back with him on Monday. I received a voicemail from the GM, while on my way to auto nation stating that I did have the warranty. What a frigging run around. AND where was USELESS all this time? Selling more cars. To wrap this up I scheduled an appointment for 7:30 AM today (June 4th, 2015) to have auto nation get my car "road worthy". When I scheduled the appointment I mentioned that I would stay with the car while it was being repaired. I found out about 30 mins ago that it is going to take approx. 9 hours to fix. I would have made other arrangements if I had known. As I said in the beginning of this review I am writing this review as I wait for the car to be repaired. 3 1/2 hours and counting. A loaner car would be nice for the inconvenience but that is called GOOD customer service. I will write more when the car is "repaired". GW

Gus Walls Jun 4, 2015

I recently bought a 2004 Silverado 1500 ES from Auto Nation Ford Marietta. I initially saw the truck online and was drawn to the excellent detail of the listing and photos that were large and clear enough to see the realistic condition of the vehicle, and of course the price- it was a great deal according to book value. I sent an online request to verify the truck was still available as it after hours. Theo Garuba called me back 15 minutes before the location was scheduled to open to inform me that the truck was waiting for me to come and take it on the road! When I got there to check it out he had it cleaned up and out front where there was plenty of room to give it a thorough once over - I was not surprised in any way as once again the pictures were very clear, even focusing on the minor ding/ on the hood (it is a work truck). The test drive was enjoyable I enjoyed speaking with Theo about many Non- Sales oriented things and seeing what the truck drove like in surface streets and even a short stretch of interstate. Upon arriving back to the dealership I explained to him that I had a bankruptcy 4-5 years ago and that I also was interested in trading in a car. I felt the asking price for the truck was fair, so the deal would really be all about the trade and available financing. Theo said it wouldn't be a problem and while I wanted to trust him, until the paperwork is done and I was leaving with the truck I tried not to get too excited- I've been disappointed before- even when it is not the sales person, I prepare myself to walk out if this isn't the deal I've explained I am looking for. I get called to go back into the back financing office, hopeful it is all good. Let me tell you boy did Theo and the Gentleman in the finance office who's name I cannot recall. They really bent over backwards to make the deal happen and get me financing at a great rate- I really cannot say enough good about how they worked to give me the deal I needed- one I could safely afford and maintaining a great value. I have bought many vehicles in my life, new and used- I would have never expected one of my best experiences would have been on a used truck post Bankruptcy. Thank You for an easy, honest, personable, and overall top notch experience Theo and Auto Nation. I'll call Theo, and check the AUTO NATION website first whenever I look for future purchases for my business! - Not a paid advertisement! :-)

jakejones80 Mar 24, 2015

We wanted to buy a FORD truck --Our credit score is 800, we are employed, wanted to buy American, we wanted to buy local and we wanted to buy a FORD. Simple huh- Not if you go to AutoNations TEAM FORD in Marietta, Georgia We selected a truck that TEAM FORD would bring in from out of town and the GM, Jim Slezak, was getting and estimte on our trade-in. They said 15 minutes tops. --So we waited and waited - over 90 minutes. No one spoke to us, acknowledged us, or even looked at our trade in. We were sitting in the showroom but it seemed we had become invisible. We finally ask for our keys and left. Later they contacted us by email with apologies and we made a deal for a trade in and a differant truck as the one we selected had been a loaner and we wanted new. My husband had already given them all the requred information and he heads to TEAMFORD to finalize the paperwork. He waited for 3-1/2 hours!!! After complaining the paperwork was produced and signed in minutes. Please note that we were told FORD cannot get navigation systems for their vehicles due to the tsunami in Japan and Navigation was a must for us. The next best option is SYNC explained as follows ---"-works exactly like Navigation, but without the screen. It is a turn by turn system that is voice activated and voice guided and you can see the directions in the dashboard. " Seems reasonable - if it were true. Our appointment to pick up the truck was Saturday at 9. At this point we had realized TEAM FORD is organizaional a mess and called to confirm. As expected they had apparently forgot that we would be there so we made arrangements to come in later. The truck is ready, we are at TEAM FORD and the sales person begins going over the features. All is well until we get to SYNC. We had not been told that SYNC has to work through your phone. And interestingly enough the sales person and the technical expert did not know this either. They actually tried to use it without a phone connected and were unsuccesful Over an hour later and many questions to many people we discovered that indeed this will not work without your phone in the car. It is extremely cumberson to use and your phone is tied up while you are using the navigation feature -- This is in no way just like NAVIGATION without the screen. They have misrepresented this product or they just don't understand their own options. Even after experessing our frustration to management they did not get involved, or offer to find someone that could demonstrate the product in a way that might make it look workable. At this point we have spent 8-1/2 hours at TEAMFORD trying to buy a truck. So we decided to just forget the whole thing and ask for our keys to the trade in and we would be on our way. Steve Smith, Assistand General Manager told me "we had a binding contract that I could not break" And we had not even taken delivery of the car. He either did not know the law or hoped a little intimidation would solve the problem. Long story short - we left without our truck and the parting shot from Jim Slezak was he"would not sell us the truck now anyway because we would not be positive on his customer service scores" FYI -- The owner of TEAM FORD is AutoNation which is nationwide and should not be considered local Bottomline, We are stiil going to buy a truck, we are buyng local, we are buying American

gjc711 Sep 25, 2011

WORST Customer service Award goes to ---- Scott Patterson (TeamFord of Marietta Manager) ---- he is absolutely horrible!!! Guys like this are the reason why car salesmen have such a bad rep!! Way to go Scott. Yesterday (6/4/11) I bought a Used 2007 Mercury from Team Ford of Marietta. When I first arrived at the dealership I looked at the car, which looked great on the outside and inside. I asked to test drive and of course the salesman said yes. However he had to jump the car because the battery was dead. Obviously that was a very bad first impression, but simple things like leaving a light on can cause that so I test drove it anyway. Both of my parents were by my side to help me with making a decision for the right car. My father works on cars as a hobby so I trust his judgement. The car did have CarFax and no accidents or anything serious was reported. After weeks of looking for the right car and hours of reflection I decided to purchase this particular car. However the used car manager, Scott Patterson right of the bat came off as an arrogant sales man who only cared about money and not the needs of his customers. The reason I am mentioning this is because during the negotiation process of pricing the car to it's true value he would not budge on the price what-so-ever. His mannerisms and attitude were completely unprofessional. There was instant animosity which was completely obvious. Who knows why? The only reason I continued with the sale was because my salesman, Tim Savage was great, and I needed a car that day. The whole day my parents and I were promised that if the car continued to have battery problems after that day the dealership would replace it with a brand new one. Before I drove off the lot the car went through inspection and servicing. I was told verbally and through paperwork that everything was clean and the battery had no problems. Today (one day after purchasing) every time I started the car it struggled to turn on. The battery was hanging on and every time I restarted my car the settings would change back to default (huge indicator of a battery issue). The dealership/employees/management were dishonest. Again Scott Patterson the used car manager no longer wants to help me with the situation. He got his money so he does not care. BAD BUSINESS!! Remember this is one day after the car is bought. He was not even willing to give me a rental/courtesy car while my car is being serviced/detailed (This takes up 5-6 hours.) He deliberately told me "Well you better make some arrangements than shouldn't you?" Out of customer service purposes and me spending thousands and thousands of dollars, a rental car should not be an issue. He said, "That's more money coming out of my pocket". Which in reality it isn't. The worst part of the day was when he came into the room while me and my mother were signing contracts eating Cheetos and drinking soda right in front of our faces. His greediness and rude gestures/tone in his voice upset my mom and she expressed how unprofessional it was to not give me a courtesy car through the long wait. Blatantly he replied, "DUDE LISTEN, she is not getting a rental car. I'm losing too much money!!" Scott took it too far when he disrespected my mother by calling her dude. She was nearly in tears and Scott walked out with a smile on his face. It is apparent that Customer Service and leadership qualities of Team Ford of Marietta Management DO NOT EXIST. I am absolutely appalled, disappointed, hurt, and angry. How me and my Mother were treated. This is entirely UNACCEPTABLE. This is BAD business. I will never recommend anyone to purchase their next vehicle from here. The dishonesty, lack of respect and customer service, and disrespectful acts has gone too far!!

hilaryk Jun 5, 2011

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