12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It's called our Reputation Score, and AutoNation has one of the highest in the industry! That's because we use it to work towards one goal, improving your customer experience.

It's not just about star ratings.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.

Dealerships review every testimonial.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.

Real reviews, from real customers.
Reputation Scores are authentic, since they're based on customer reviews and determined independently by Reputation.com.

Recent Reviews from AutoNation Ford Marietta

I’m shocked they sent me a request for feedback. My car was involved in a relatively minor accident on June 1st. As of today, I am still bringing my car in (now to a different dealer) who is fixing the shoddy work Auto Nation did. First: estimated 1 month to repair, I was receiving emails that the car was being worked on and then complete. When I called to arrange pick up after 1 month, turns out they hadn’t even began to work on it. Turns out they still had 2 more months to go. Weeks of lies, daily phone calls and finally an email to the CEO, the regional service VP, the COO, the store manager etc, resulted in getting my car, almost 3 months after I originally took it in for repair. Second: the work they did was absolute crap. Ultimately, there were 3 fuel line leaks, leaving me stranded each time. They repaired each time (insurance made me go back to them) until ultimately I walk out to my truck and there was a transmission leak... as well as another fuel leak. I sited you take it to another dealer and as it turns out, the gasket they installed was incorrect, and they didn’t use 4 clips to attach to they fuel line... they did however use a zip tie. Amazing. The transmission gasket had to be replaced. And now the other one is leaking. It’s been 6 months and I haven’t had my truck for more than 2 weeks. Gary Baxter, the mechanic assigned to my vehicle, while nice, never once told me anything that I could rely on. Not only was the repair work deplorable, I would constantly find myself waiting for a rental car, because Gary would forget to get one for me. Good luck trying to reach them on the phone and their manager, Reynold, is always “in a meeting” etc. all be it, I do think he’s trying to turn that ship around but Jesus, upgrade your talent. Everything being said, avoid this service center at all costs. They gave me a 2 year maintenance package as a sorry. Unfortunately, I don’t think I’ll be using this as I have 0 confidence in their work.

Jimmy Faherty Mar 6, 2020

I took my car up here for a simple diagnostic that would be paid for by the company doing work on my car. The service advisor informed me as well that I had a recall on the passenger air bag. Saturday morning when I dropped the vehicle off I stressed the importance of having my vehicle back by Monday afternoon several times. Saturday evening I got a call saying the diagnostics were complete and that they were able to touch base with the company paying for the diagnostics. Ford provides me with a shuttle ride up to the dealership to pick up my car but upon my arrival I am informed that my car is in pieces and the part they need for the air bag won’t be in until Monday morning. The service advisor assured me that the part would be in and the car would be ready for Monday afternoon. Monday morning I call to see if the part came in. It did not. I asked if they could put the car back together and I can reschedule after the part comes in they told me they would not be able to put the car back together today. I reminded the service advisor that I had a meeting in Atlanta I had to attend for work later today and I need a way to get there. The service advisor stated he would set me up with a rental car until my car is ready. Within an hour the service advisor called me back and let me know he had set up the reservation and also the address I needed to go to to pick up the rental car. I explained to him that they have my car right now and I don’t have a way to get there. The service advisor informed me that their shuttle driver was not here today and that I would have to get an Uber or Lyft to get to the rental car and that they would not reimburse me for that because they are paying for the rental car. I then directly asked my service advisor for the phone number of the agency of the rental car and he refused to give me the number and instead offered me excuses saying they won’t be able to pick you up for hours. After some back and forth exhausting my options of information I could get from the service advisor and the call ended, I looked up the address he gave me for the rental agency to see if I could find a phone number myself. The address was not listed as the rental agency and no phone number associated with it. I called back to the ford dealership and requested to speak to a service manager. I explained to her my issues and she told me I need to talk to my service advisor. I informed her that the reason I was calling her was because my service advisor refused to give me the phone number for the rental agency so I could pick up the rental car even after I directly and specifically asked for it. Eventually she gave me the phone number and I was able to get the rental car. But they never mentioned the $150 deposit required for the car. Fast forward to Wednesday I go to pick my car up and my service advisor tells me I have to pay a balance before they will release my car. I asked him what the balance was for and he said for the diagnostics. I told him that it should have already been paid for on Saturday and that I got a confirmation from the company that will be performing services on my vehicle that it was taken care of. After calling said company the service advisor remembered he wrote down the credit card information of the company on a sticky note and kept it in a drawer. He then ran the credit card and released my car. I have a few concerns. 1 Why would u start the repairs for something you don’t have the parts for especially after I stressed the importance of having my vehicle. Either give me the option to reschedule the repair after the part comes in or offer me a rental from the beginning. 2 What is the issue with providing me the phone number for the rental agency? 3 I question the safety and security of customers personal financial information. Keeping sticky notes of credit card numbers in a drawer that was not even locked just doesn’t sound like good practice. I’m glad it was not my information. My service advisor was Joseph D.

Josh Pinter Nov 22, 2019

The service at this AutoNation location is disappointing and their customer service is terrible! I purchased a Ford Fusion back in March of this year and had been going back and forth with the sales associate, Julian Cotton, who had offered to include a 12 month car service package so things like oil changes would be covered for the first year we owned the vehicle if we purchased the Platinum extended warranty package offered through the dealership. We ultimately decided to purchase the Fusion as well as the extended warranty. Fast forward a few months down the road when it’s time for the first oil change, but guess what? AutoNation claims they have no record of our 12 month service agreement on file and naturally the sales associate who worked with us is no longer with the company- we were originally told that without being able to consult with the associate they would be unable to honor that agreement for us. Of course. So my husband calls back and spoke with the sales manager, Tim Cline, and after seeing the messages of communication we had with Julian where the 12 month service agreement was clearly indicated he said he was able to honor the agreement for us and apologized for the inconvenience- he also offered to up the 12 month agreement to 24 months for the trouble we went through. He also assured us he would enter this updated information into their system so we wouldn’t run into this issue again in the future. However, fast forward to the second oil change a few months later on 10/30/19 at 12:00pm and I’m told by the service tech, “sorry we don’t have 24 month service agreement on file for you.” I pull up the Emails from Tim and show the service tech the updated 24 month service agreement document in our names, even though we were advised that everything would be in the system for us. The service tech I was working with apologized for the inconvenience and stated he would look into honoring the agreement for us. I then sat in the waiting room for 2 hours waiting for my oil change! At 2:15 I finally walk up to the desk to inquire what is taking so long another service tech says your car is ready and hands me a bill for the oil change. I look at the paperwork and it clearly had a note written on it from the previous service tech who was assisting me that stated there is no change due to a service agreement. I questioned the current service tech who apologized and fixed the billing. I then inquired if that was why I was waiting so long but the service tech said he didn’t know. I wanted to speak with the manager right then and there but because my oil change took so long I was already late enough getting back to work. After I got back to my office around 3pm I called and requested to speak with someone regarding my service today. While I was attempting to explain the situation the rep who answered the phone cuts me off and says she just answers phones and couldn’t be of assistance to me regarding a service agreement and asked if I wanted to talk to our sales associate who originally offered the agreement to us- I advised her that if she wouldn’t have cut me off she would have known we’ve already been through this before and have already been made aware our sales associate, Julian, is no longer with the company. She then offers to transfer me to a manager and I agreed to the transfer. I end up reaching a voicemail box for a “Hal” and left a message stating the reason for my call and requested a return call from a manager. I looked up the office hours to AutoNation and saw they are open from 9am to 9pm Mon- Sat so I was expecting a call back that day, however I never got one. Honestly, this place isn’t worth the hassle- they have made it very clear to us they don’t truly value our time or business. **Update- the manager Hal returned my call on 10/31/19 apologizing for my trouble and then added that he was only able to find a 12 month agreement on file for us not an updated 24 month agreement. Annoyed, I asked if I could send him the copy we received from Tim Cline and he agreed- I sent it and never heard back.**

Erica Rogers Nov 9, 2019

My car broke down at work and was towed to AutoNation Ford on a Thursday. Before the tow company showed up I called AutoNation and spoke with Jake and told him what was going on and provided my contact information. I knew the car was arriving late so it would be Friday before I had a true diagnostic result. Friday at 3pm I called Jake to see what he found out. He asked me if I knew what parking spot number my car was parked in because the lot was large and he had not had time to walk all of them to find my car. He said he had been meaning to call me all day but never had a chance. Basically my car was lost. I finally heard from Jake on Saturday morning to tell me that the tech had my car the whole time Friday and that I needed a new fuel pump and fuel pump sensor. Fine. The part was already ordered and my car would be ready Tuesday. I asked for the price (normally when I use other service centers they would call me to go over the price before ordering the part and assuming Im ok with paying the price) and was told they didn't know and someone would call me. Wednesday morning I called the service center SEVERAL times and no one was answering. Finally, at noon, I called the sales side and a very kind gentlemen was able to take my information and have someone from the service center call me back. Once Ryan from the service center called me back (he was VERY nice and helpful and the only reason im ok with giving the 1 star even though the situation was HORRIBLE) and after a few minutes of looking was able to locate my car. My car was finished on Tuesday but no one called me. I also asked AGAIN for a total and was again told "ill have to find out and call you back.." He did call me back to tell me it would be $1242.00 to repair my car. If I would have known this total before, I would have asked for a second quote from someone else as I was not prepared to pay this amount (I did call a few dealership service centers and given quotes of $500-$700 to repair my car). Keep in mind, I found out this total 2 hours before picking up my car! Ryan was nice enough to pick me up at the car rental place and bring me to the service center. Once I arrived the manager, Richard, felt the need to let me know he was being nice and giving me $50 off of my diagnostic charge for the "confusion and problems" with my experience. This was also the first time I found out about the diagnostic charge, although i knew it was coming, thought it was a bit high at $120. Normally around $60- $80 is normal for a diagnostic. My overall experience with this place was ABSOLUTELY HORRIBLE!!! I will NEVER return and would NEVER recommend this place to my worst enemy. My car was literally LOST for 24 hours, no one knew the price for anything... basically, no one knew anything about anything and I was not impressed! I felt very taken advantage of. I felt like no one up there took me serious because I was a female. Not a happy customer and will not return.

Melissa LeClair Oct 15, 2019

First of all I know that when reviews are given there will always be someone to give a bad review over the simplest little problem. All dealerships will have some sort of problem. It's how they handle the problem is what matters. They treat you like gold when you are buying a car but when it comes to upholding a factory flaw you're screwed! I brought both of my 2014 Focus cars in to have recall done. Ever since I got the cars they have had the famous transmission problems from day one that Ford is getting sued over. I brought it to their attention and they flashed the programs on both vehicles. That didn't cure the problem with the shuddering and near stalling and lunging forward at stops. I brought it in again and was told it needed new clutch disks but they were on back order and they would let me know when they came in. That was back in 2015. I called several times afterwards and was told each time they were still on back order. Here it is in 2018 and first of September and I brought both vehicles in for a door latch recall. I asked about the transmissions again. The service adviser told me they keep the clutch disks in stock now because of all the problems with the transmissions. I was never notified when they had them. I got the recalls done on the doors but when it comes to the transmission issue I get left behind. Every time I called I would get their voicemail and leave a message explaining the issue. Give my phone number and never get a returned call. A couple of times when I did get the service adviser he would tell me he would call me back. I never got a call back. I took my vehicles to another dealership and hoping for better service but what I got was them telling me my mileage was just over the warranty coverage. I called customer service and still got the "We are sorry but your vehicle cannot be covered". I called the dealership and told them that Ford gave me the middle finger basically and I wanted to pick up my car. They said "Sure! That will be $90 for diagnostics". Next car I get will never be a crappy FORD!!!!

Steve Weaver Oct 15, 2018

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to makes sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

djval12 Nov 21, 2017

I had scheduled this appointment 2 1/2 weeks earlier as I have to leave my office for the day and work there in the showroom as it's so far from my work and home. I explained to the service scheduler in detail what was wrong...my back up camera was working maybe 40% of the time and now that I am so used to it, it is a very clear safety hazard for me, my passengers, and certainly those other cars around me in a parking situation. The woman was very focused and asked good questions. I explained to her that I felt sure it would need to be replaced, so asked that she have 1 ordered and in stock prior to my scheduled visit. I asked if she'd check with someone in the Service Dept. to ensure this could occur and she came back to the phone and assured me that in fact she would have the part at the dealership on the day of my arrival for the appointment in case full replacement would need to occur. When I arrived, it was clear that there were no notes to this effect in their system and he didn't he even know why I was there. Further I was asked if I had an appointment and it seemed as though that didn't even matter and no one seemed to know why I was there. I thought that was the whole reason for the appointment in the first place. I set up my laptop and went to work while the car was analyzed. As I fully suspected, they came back to me 2+ hours later to tell me that the camera would need to be replaced and that I'd have to bring the car back out again as the part would have to be ordered. I was very diligent in trying to plan ahead for this and ensure that the experience could be really good, but frankly I did doubt it all along. I will say that Chad Sanders was quite the gentlemen and handled himself admirably. When he came back to tell me that the part would need to be ordered and I'd have to come back, I was visibly angry as I had taken the day off to be there to get my car fixed. He asked with whom I spoke to schedule and to whom I asked to have the part delivered and unfortunately I hadn't written the woman's name down. He stated that the woman should not have promised anything of the sort. So, this wasn't his fault. I don't know how many schedulers they have, but it would seem that their system must track customer conversations with notes as I received at least 3 emails about the appointment and 2 reminder phone calls. I have to say that this whole debacle could have been avoided if there would be a rotation of scheduling responsibility for actual service/parts-trained employees could talk to customers because we are ignorant to this and don't know what's wrong with our cars, but I clearly knew that my camera didn't work most of the time and very likely needed to be replaced. I bought my car there and while very happy with the car, the purchase process took literally 3 weeks and was awful at best. I haven't gone back for any servicing there but use a private firm in town because I hear and see that the service department ratings are not good. Chad did reschedule me for next Wednesday, 11/15/17 and promised me that the part would be on-site the day I arrive at 7:30 and that the installation should be about an hour. I am hopeful that that's the case so I can then send in a very positive survey.

Carl Wooten Nov 8, 2017

This dealership actually cares, they are by far the BEST Ford dealership in GA hands down! Our 2016 Ford Focus has been having issues for months, out of the 3 months we physically had a working car only two weeks. We previously had the car at the Chestatee Ford dealership (three times to be exact) where we continued to get the runaround on what was going on with the car and the fix was only a simple fix which lasted a few days and then we were back to square one on multiple occasions. I asked the Chestatee ford dealership what was causing the issue why this was on going and they always ran around the question and didn’t take accountability to find out the ultimate cause of the problems that were occurring. We decided to get the car to a bigger ford dealership instead of having it towed (for the 3rd time) back to chestatee ford. We broke down in the middle of Atlanta which is an hour away from home & instead of taking it back for the fourth time to Chestatee Ford we decided to have to towed to Ford Auto Nation in Marietta GA. I talked to Eloy Hernandez on the phone & explained our frustration, the problem, and what we’ve been through, he took the time to apologize & understand how upset we were. Once we arrived to Ford Auto Nation Mr. Fernandez ran out immediately to greet us, shook our hands and ultimately pulled out the red carpet for us. He apologized for the inconvenience and promised us we’d have a running car by the time they were done with it & not only a running car, but a fixed car and that’s exactly what he did. He kept in close communication with us, he updated us on what he was doing to the car what the cause was, & he made sure it was fixed right. After everything we’ve been through unlike the previous dealership he made it right. We picked up our car, and it’s fixed, it’s finally fixed right. Eloy Fernandez is a man of his word, his customer service is top notch & this man deserves a raise! This company should be very grateful to have him on his team. Thank you So much!!!

Heather Leppla Oct 15, 2017

We purchased our car on Saturday, 5/27/17. 1) The salesman was with us for the test drive and only allowed us to drive about 5 minutes and not on the road nearby to go 55 mph. When I turned to go that way he said that the traffic would be bad and just to go right and see how it handled on a slow curvy road. After we purchased it and started it to drive off of the lot we heard a knocking noise like a strut and returned to the office before ever leaving the lot. Herschel, our salesman, took us to the repair garage there and a mechanic test drove it. He said it definately was knocking, but they did not have time to look at it until Tuesday, 05/30/17 as it was Memorial weekend. I wanted to return the car but the general manager, Shawn Loydman, said that they would fix it free of charge if we would come back Tuesday afternoon. I was hesitant but we agreed. When we returned Tuesday we were told that it just needed to be adjusted. We test drove it and, once again, did not hear it on that test drive. Of course the noise returned, within a week's time. Mechanics say that you don't "adjust" a strut. We don't know what they did do to "fix it" but it appears that nothing was fixed. We contacted the dealership with no resolution. 2) We were told that they would run our credit and based on that score we would get a loan with a better rate than the standard 7.99%. When we didn't buy the extra car repair insurance being offered the loan officer was short and rude. We paid $4000 and needed to borrow $5000. We wanted a 2 yr loan but he set it up for 4 yrs at 7.99% although we found out our credit score was 846!!! He said we could make double payments to pay it off in 2 years and we could refinance it at a lower rate. So we went ahead with the loan. But when we applied for a new loan the Loan To Value was too high, even after paying $4000! I guess we didn't get such a good price for our vehicle. We like the car, but would not recommend this dealership.

concerned Aug 22, 2017

Lorrie Nordyke Aug 17, 2017

Concerned Aug 17, 2017

A Place of no integrity The sales consultants come off friendly but in the end it's all about the sale they don't care about the customer. They will lie and try to trick you into feeling comfortable and you sign the paper. For example: 1st time I walked the lot looking at mustangs to buy a Sales consultant name Frank came after I walked around for 30 minutes. At the moment I was ready to buy but I wanted to catch his vibe first. I continued looking as I made small talk about different cars. With 11 minutes he walks off without a word so I left. 2. Time I came back to try am buy the car I wanted. FRANKS walks up to me again not knowing I just spoke to him last week told me a totally different story about who he was however I wanted the car so I ignored it. Went on a test drive with him the he went on to tell me about how this car was sold two weeks ago but the girl credit fell through because it sucked at 640. Didn't really make sense to me. 1. Why are you disclosing another client information to me. 2 how did he know my credit wasn't lower that. He just told me I suck. At that point I ain't want to tell him nothing else cause who knows who he would tell. 3rd time I came again for the same car. Sat with bobby. We went all the way through the process to the point where I am about to sign and drive off the lot. I go to the computer to sign up for insurance. I was having trouble he cane back at least 6 times saying hey let's just sign them you can come back to look for insurance. I told him the first time I want to see what my insurance will be before I sign. So he comes back a 7th time with the guy who I would sign papers with and said " hey TJ we have another couple here that needs to sign. I want to go head and get you done before them. If they go first you a be here all night." ( keep in mind it's 7:46pm I know I'm the only one there) after I say just let the other couple go first that will give me time they both made this face as they walked away like damn welp I tried. Then continued to go in the room and sit with other ford associates and just talk. In my mind I'm like where is the other couple he spoke of. I waited 5 minutes then I realized they lied and was trying to trick me into signing. At this point I am completely turned off. I have only drove ford cars in my life but this team of ford associates lost my trust in the brand. Integrity was no where in that place. PLEASE LOOK OUT FOR YOUR SELF IF YOU GO THERE because they won't.

Tj Grier Feb 17, 2017

This was my second attempt to get my oil changed at this location. The first time I made an appointment but called before I went due to the holidays (glad I did). The person who answered the phone told me that the wait time was about 3 hours. I told him that I had an appointment but he said that they were behind. What is the point of making an appointment when you do not receive any preference? I was also contacted by a call center I believe about my missed appointment and I explained to them why I didn?t go and they were not helpful at all. The 2nd time I made an appointment and arrived on time, there was initially no one there to take my car so another employee had to go and get someone to help me. The employee then attempted to get my information but I told the employee that I had an appointment and that all of the info (car info) should be in the system already. He went to check some folders and I saw that they were empty and that they did not have any of my info. I felt that this is ridiculous and again, what is the point of making an appointment when you have to do everything twice?! After about a 1.5 hour wait, I went out into the service area to get an update and saw that my car was parked there ?for how long, who knows! I asked an employee was my car ready and he said yes, you can go and someone will help you on the other side. I was again infuriated because there is no telling how long my car was sitting there. No one called my name in the wait room or via phone. The straw that broke the camel?s back was when I was waiting to be checked out, the employee who assisted me had on headphones the whole time listening to music, and sporadically attempted to sing/rap while checking me out. Completely unprofessional and unacceptable! I?m forced to find another reputable place to get my service done. Lastly, I asked who was the manager on duty and the employee told me ?Curt?. Didn?t get a last name. He asked me if I wanted to talk to him but I said ?no? as I was pressed for time but I wanted to make sure I got a name and hopefully they will do better in the future.

RS Jan 4, 2017

You don't judge their service when you have no problems. An oil change is likely universal for all car dealers. It won't make one outstanding from others. The Gold standard and truth is tested out when you have a broken part! I bought a 2015 mustang and it is only 1 year old with just 10k miles on it. The AC is out and I sent it to the dealer and they "fixed" it. I got the invoice just in case. but they did not explain to me the problem when I asked at that point. Two weeks later, I was in a hot tub again in Hotlanta. I had to send it again to the dealer. This time it is more disappointing. They had to schedule me on a weekday which impacted my work. I tried to ask to change a technician to fix the car but they refused. How can I trust a guy who failed!! I know they won't be able to fix in a short time so I asked them to send me home. The service guy told me if the car was not fixed by the day, she would send somebody to pick me up and gave me another car to use, which did not happen!!! Another service guy called me saying that they cannot fix it by the day and probably have to wait to next morning, which did not work out. Next day, entire day, no body called me. I had another car to use so I beared with it. The day after next, by noon, God! I was the one who called them. You know what? They put me on hold for 20 minutes!!! I hanged and called again and again and finally got somebody. They told me the AC compressor may have another leak and they have to order another part and it is gonna be another week! Why did they figure out at the first fix? and I have to call by myself to know. They told me if I want the car I could have it back and send it back a week later!!! I cannot believe they let me drive a hot tub for a week. The first service guy promised to give me another car to use the first day but it never happened. All they love to do is to break promises. I started to think my car is a lemon.... If you are still reading, I appreciate it and will update this if things turned worse or better. Remember, this ever happened to me, it could happen to you. Thanks.

ironKingkong Aug 4, 2016

Dear Readers, So let’s talk about my most recent visits to Auto Nation Ford Marietta. Since my last service (Which was at 22,000 Milles) my wheels were scratched. Prior to leaving, Jay (Service Guy) informed me my wheel was scratched. This was no issue, since he expressed he’d contact me to have my wheel repaired. The first sign I figured this wasn’t going to go well, when he gave me a dirty loaner car. I finally retrieve my vehicle for pickup, and guess what I notice. The gentleman or vendor who painted my wheel attempted to blend the area that was damaged. Let me tell you, this isn’t possible with wheels (Unless it’s a matte color). I drive a Ford Focus ST and the wheels are cleared. So you could see the area from a mile away even though the vendor did not wash the wheel. That was another sign the wheel wasn’t painted properly. So I inform Jay that the vendor does a shitty job and we’re on for round 2. This time, I’m given a rental and the wheel is painted incorrectly again. This time they paint the entire wheel with the wheel weights on the wheel. One question…Why? What happens when the wheels are balanced and weights have to be removed? It will either pull the paint from other parts of the wheel or indefinitely leave an unpainted spot on the interior of the wheel which can easily be seen. I inform Jay and guess what? Its round three and this is where it gets seriously interesting. I haven’t heard anything for about 2 weeks and I finally call Auto Nation back regarding receiving a new wheel. Well Jay has left and no longer works there. I have to call 2 additional times to finally get an appointment. This is where the twist comes. I attempt to drop my vehicle off today and a gentleman approaches me asking what the issue is? I express that my wheel was damaged here (Auto Nation Ford Marietta) and that I am here to drop my vehicle off. The gentleman asks has anyone informed of the cost and inform him that there is no cost attached since the damaged was caused by Auto Nation. He then informs me that a rental will be $30 a day. I inform him again that I won’t be paying that since the damaged was caused by Auto Nation. The gentleman goes to speak with Ruby who apparently thinks I shouldn’t receive a rental. She sends the young man out as a middle man to take the fall for her seriously bad decision making. He gives me the option to either have someone drive me where I need to go or put the spare on my vehicle until my wheel is complete. Get this… I have my two year old daughter with me who I have to take to school. How is that supposed to work? Also you’ve damaged my wheel, had a vendor paint it badly twice, and now you don’t want to supply me with a rental due to organizations incompetence. Seriously…? For the next 2-3 minutes I dropped a lot of “F” bombs and more. To show the length of how long this has taken, I am now scheduled for my 27,000 Service. So 3-4 months give or take. I purchased my car here and the service department acts as if you really have no choice but to bring your car here. You would expect better service from a company that has an increasing number of performance cars coming to their lineup. Would the same occur if I had a $70k Shelby GT350R? Would the same occur if I had the new $45k Ford Focus RS? More than likely no! Overall, they have a long way to go. Will I purchase and service my car from there again? Probably not! Once this vehicle is paid off and I want another fast hatchback or fast estate will I consider this dealer or Ford in general? Probably not! They could learn a lot from BMW in regards of how they treat their customers who own old BMW’s to today’s model. Lastly, there was a guy there was understanding and was on my side the entire time. If it wasn’t for him being there all 3 times, they would have continued to not repair my wheel the third time and not give me a rental.

Kevin Terry May 12, 2016

Show next 5 Reviews

Reputation score by peer group in the automotive industry as reported by Reputation.com.

Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Ford Marietta

Cars.com

Edmunds

Facebook

Google+