Recent Reviews from AutoNation Ford Marietta

Let's start with the salesperson that called to remind me to rate him with excellence on his part in my new vehicle purchase. Mind you, this was the third such call. The first was funny, the second...was like...alright dude, as soon as I get the survey, you're rated, third call...ok, I'm officially annoyed. But, that's nothing to do with why we will not return to Autonation for anything. After Gary had been recommended by the finance manager as an, "awesome, go to guy...for service", we made an appointment to have our other Ford vehicle serviced. We asked for a coolant flush and new wiper blades. Simple enough. I asked for a price on a set of tires to be included as an estimate. Our appointment was for 9:00 a.m. on a Thursday. The day passes and we've yet to hear from "Gary". I call him at 4:30 for status and left a message. I call again, as they're about to close, he tells me...oh, yeah your vehicle is ready, but (and I was expecting this but) we found that you need front and rear brakes, power steering mechanism is leaking onto the shocks, which need replacing...I laughed and asked about the cost for what we asked for, flippantly he says, oh, that's 236.00. He then gives me a run down of what it will cost for the other repairs...I tell him I'll call him back after discussing with my wife. I tell him to go ahead with the repairs, he tells me he can have it all done by Friday a.m. which I know is nonsense. So, Friday comes, no call from Gary Excellence, Saturday, no call. We call Gary who tells us Monday for sure! And he will pay for us to have a rental. The rental we get home that Saturday evening flashes low air in all four tires and change oil soon, warnings. We thought, ah, so this is excellence. Monday comes...and goes...no call or return call to our calls. Tuesday I call again, but ask for someone other than Gary. I'm told, oh, Gary is on vacation. VACATION! LOL. what a joke. I then ask if someone, anyone or anything can tell me if my vehicle is ready. She says it is and it will be $1400.00, which again, I know is nonsense. We get there...its 2800.00. And BTW, Mr salesperson, we asked him for help since he felt comfy calling me 3 times to ask my help in rating him excellently, text me...ok. we never heard from him again.... Excellence...they kept using that word...I do not think it means what they think it means. Never, I'm saying never will we go back there. Not even for that free car wash they added to our contract with a wink wink. Cast of characters...Bobby Jones, salesperson extraordinaire...Gary Baxter, as excellence. All sarcasm intended.

Vincent Gonzales Nov 26, 2018

What a horrible, horrible place. Wish I could leave negative stars. I highly recommend everyone find ANY other dealership to buy your vehicle at. We've had awful experiences with them pretty much since we bought our car. The first, and biggest, problem is that the car was supposed to be "certified", and obviously is not. There are so many problems with this car, they shouldn't have legally been able to sell it in the first place. We've had to pay for these issues out of our pockets, even though we were told these problems would be covered under warranty. What a funny joke, of course NONE if it was covered. The second problem is that we went on a road trip from Atlanta to Houston last month, and we brought the car in to get it checked out and make sure everything was working fine and was safe for us to drive 2,000+ miles. Long story short my husband waits for FOUR hours when he was told it'd take an hour, and they literally did NOTHING! Literally, not one thing. They didn't even rotate the tires. I have no idea what they even did for that long. I guess they just messed around and didn't think about the car while he waited. We took the car to another mechanic this weekend and found out that along with the myriad of other issues, the brakes are shot and the differential is leaking, both of which should have been caught in the checkup before our trip, as the car could have had a catastrophic failure on our way to Texas. No joke, this could have put us in harm's way and of course they didn't catch it because they didn't do ANYTHING. We called today to inquire about repairing the differential, and they didn't have any clue whether it would be covered under the warranty. Instead they require a $140 diagnosis to determine whether or not we will have to pay them MORE MONEY to fix an issue that should have been fixed before we bought the car in the first place! What even is that? It's them trying to get money every which way. We're over the scams, you can find us at another Ford dealership. This place is not getting ANOTHER CENT of our money. Anyway, can't believe we were in danger because some irresponsible employee decided to be lazy. Just wanted to add that weant we have to deal with this car that should not have been sold. We will never return here, and I'd advise everyone to do the same!

Zenia Waters Nov 21, 2018

What a horrible, horrible place. Wish I could leave negative stars. I highly recommend everyone find ANY other dealership to buy your vehicle at. We've had awful experiences with them pretty much since we bought our car. The first, and biggest, problem is that the car was supposed to be "certified", and obviously is not. There are so many problems with this car, they shouldn't have legally been able to sell it in the first place. We've had to pay for these issues out of our pockets, even though we were told these problems would be covered under warranty. What a funny joke, of course NONE if it was covered. The second problem is that we went on a road trip from Atlanta to Houston last month, and we brought the car in to get it checked out and make sure everything was working fine and was safe for us to drive 2,000+ miles. Long story short my husband waits for FOUR hours when he was told it'd take an hour, and they literally did NOTHING! Literally, not one thing. They didn't even rotate the tires. I have no idea what they even did for that long. I guess they just messed around and didn't think about the car while he waited. We took the car to another mechanic this weekend and found out that along with the myriad of other issues, the brakes are shot and the differential is leaking, both of which should have been caught in the checkup before our trip, as the car could have had a catastrophic failure on our way to Texas. No joke, this could have put us in harm's way and of course they didn't catch it because they didn't do ANYTHING. We called today to inquire about repairing the differential, and they didn't have any clue whether it would be covered under the warranty. Instead they require a $140 diagnosis to determine whether or not we will have to pay them MORE MONEY to fix an issue that should have been fixed before we bought the car in the first place! What even is that? It's them trying to get money every which way. We're over the scams, you can find us at another Ford dealership. This place is not getting ANOTHER CENT of our money. Anyway, can't believe we were in danger because some irresponsible employee decided to be lazy. Just wanted to add that we have to deal with this car that should not have been sold. We will never return here, and I'd advise everyone to do the same!

Zenia Waters Nov 21, 2018

If I could give this dealership no stars I WOULD. I’m in tears over a truck that my husband and I purchased from this place. Where do I start..... my husband and I purchased a truck for our hauling business over two months ago. We test drove the truck as we were in the process of doing that a sales manager (Matt) jumped in the truck stating that the truck previously was his plumbers and that the truck would be great to haul in. The truck had a lift kit and smoke issues that concerned us. In order for us to purchase the truck they wrote a will stating they would take care of the smoke issue and uninstall the lift kit. My husband and I waited a full two weeks without any update so we called to check on the truck and the truck had set in the back of the building without anyone touching it. The next couple days they notified us that they had taken the truck to the diesel shop. Another couple days went by we reached out to our salesperson he didn’t have any update so he provided us with the diesel shops number. We reached out to the diesel shop they informed us that the truck had modifications and it was no way the truck could be used for hauling. We returned to the dealership they had already been informed about the update of the truck. The salesperson continued to help us find a truck that would meet our needs he stumbled across another truck and stated that he could have it in the next day. The next day we showed up and if this dealership cant do anything they can get a car in to sale you right away. We looked at the truck and decided to go with it. It had some lights out, dents and dings but nothing else that we noticed they said they would take care of that and add a backup camera for our inconvenience. Another two weeks went back and we still didn’t have this truck. They finally told us it was ready we came to pick it up and the scratches and ding where out but they failed to fix the lights. We informed the sales person of the issue. He asked us to bring the truck back the next day as it was the end of the day. The salesman followed us to put gas in it and my husband noticed this one was smoking as well. The salesperson told my husband it needed to be driven. Well we drove it home and around the city and the smoke never left. When we brought the truck back in we informed the salesperson and all of management the issue with the truck. They stated they would take this one to the diesel shop that was a week ago and we still have no truck. We have called our salesperson (Greg Collins) several time he went on vacation but still no returned call. We have talked with Hail Ross (Manager)he has told us on several occasions he was going to check on the truck and never return our call. Oscar (Manager) that stepped in due to Hail dropping the ball and Oscar TEXT my husband back what the Machanic where doing to the truck. We know what kind of work they were doing we needed to know when they would be finished. At this time we have no truck and have not got any phone calls with update unless we call in and maybe Jackie(Front Receptionist) might pick up the phone with horrible attitude after screening the call I asked her for corporates number and she stated that she doesn’t have it. Everyone here has presented us with the upmost unprofessional way. We have lost over $18,000 including insurance and hauling we have missed due to this company still today we have no truck but all paperwork had been put in along with out down payment. Will post update (3 Months).............

Harris Farrin Nov 13, 2018

First of all I know that when reviews are given there will always be someone to give a bad review over the simplest little problem. All dealerships will have some sort of problem. It's how they handle the problem is what matters. They treat you like gold when you are buying a car but when it comes to upholding a factory flaw you're screwed! I brought both of my 2014 Focus cars in to have recall done. Ever since I got the cars they have had the famous transmission problems from day one that Ford is getting sued over. I brought it to their attention and they flashed the programs on both vehicles. That didn't cure the problem with the shuddering and near stalling and lunging forward at stops. I brought it in again and was told it needed new clutch disks but they were on back order and they would let me know when they came in. That was back in 2015. I called several times afterwards and was told each time they were still on back order. Here it is in 2018 and first of September and I brought both vehicles in for a door latch recall. I asked about the transmissions again. The service adviser told me they keep the clutch disks in stock now because of all the problems with the transmissions. I was never notified when they had them. I got the recalls done on the doors but when it comes to the transmission issue I get left behind. Every time I called I would get their voicemail and leave a message explaining the issue. Give my phone number and never get a returned call. A couple of times when I did get the service adviser he would tell me he would call me back. I never got a call back. I took my vehicles to another dealership and hoping for better service but what I got was them telling me my mileage was just over the warranty coverage. I called customer service and still got the "We are sorry but your vehicle cannot be covered". I called the dealership and told them that Ford gave me the middle finger basically and I wanted to pick up my car. They said "Sure! That will be $90 for diagnostics". Next car I get will never be a crappy FORD!!!!

Steve Weaver Oct 15, 2018

I am really fed up with the service department. They fixed a recall on my door latches at the beginning of August and returned my car to me with the driver's window no longer working. They said to bring it in for them to look at. August 10 I dropped it off 9:15 Friday morning and had to wait 25 minutes for anyone to greet me and take my keys. They never signed me in on any official paperwork. So all day I am waiting to hear something. Around 2:30 I start calling because I need to plan on picking it up. No answer. Called and left messages 4 times throughout the afternoon and still no return call. Finally reach someone at 6:30pm who says it is almost done and will be ready in the morning. August 11 So Saturday I start calling at noon. Again no answer or return phone call even after the receptionist walks around trying to get someone to talk to me. She says they will need it until Monday and someone will call me then to explain what's going on. I told her no, I need my car and it was promised today. She transferred me to a manager (Vic) and I left a message because of course he did not answer. So at 3pm I actually end up driving over there in my mom's car to get some answers. Vic tells me he is going to get the car to me since the guy on Friday told me I would have it Saturday. Vic says that his mechanic is in the back working on it. Only my car wasn't 'in the back', it was parked in the back parking lot where I could see it. So finally I get to pick it up at 4:30. Window still not working and they say I have to pay to replace the window motor. And Colin tells me that usually it's over $300 but they're going to give me a deal for $280. I ask him to check my extended warranty plan for coverage but since it's the weekend it will have to wait till Monday. August 13 Monday Colin calls "Good news the repair is covered by your plan, you just need to pay a deductible." He wants me to bring the car over and I said "Ok but I need a courtesy ride back to my house which is by Sprayberry High School." He stutters a little and seems unsure if that is possible. But then goes on to say he can have it back to me by the end of day. I tell him I work late hours and would have to pick it up in the morning. Then he says "Well I don't want you having to drive back and forth so let me just call you in the morning." I double check that means he does not want me to bring the car until I hear from you. And he said "Yes, wait until I call you." Can you guess where this is headed? I heard NOTHING all week. August 20 I call Colin to ask what's going on because I never heard from him. No answer of course so I leave a message. August 21 Again I call and again no answer. This service department used to be awesome by the way. When I brought my car there from 2012-2015 Brendan, Tre, and Ruby were killing it in the service area! But then each one slowly left and now the advisors don't even have any respect for their customer's time, property, or money. Instead they kept my car hostage for 2 days and don't care to schedule service.

Leslie Wellner Aug 21, 2018

This dealership DOES NOT care about you unless you're buying a car! I purchased a car there in 2015 and have since traded it in. I've been trying for MONTHS to get a warranty cancellation and refund processed to no avail! They have consistently given me the run-around. When I first went in to get it processed MONTHS ago in April, I was told that I had to come in on a weekday between 8-5 as per policy that was the ONLY time that the process could be initiated. I was given a card for "Harry" and sent on my way. I work 8-5 during the week so you can see why it would be problematic for any adult with a job to come during those hours...So, a week or so later I called and never received an answer. A couple weeks later I took off from work and went down to the dealership ON A WEEKDAY. I arrived at around 3:30 PM and was asked if I "had an appointment" ...which I wasn't advised that I needed the last time I had come.. The receptionist asked if I had my paperwork which I had in my hand the entire time and also felt the need to re-iterate that it was a process and that I wasn't going to leave with a check. GO FIGURE.... LIKE I DIDN'T ALREADY KNOW THIS...I sat down and waited.... Since I knew from the last time that I'd come the process shuts down at 5...by 4:50 noone had called for me. I went back to the receptionist asking for an update. She said she would go to see if "he " was busy. She came back shortly after and advised that "he" was still with a client and that "he" advised her to make a copy of my paperwork and take my email and that he'd email me the forms to sign. I left the dealership feeling like I'd finally made progress. Close to a week passes and I haven't received any emails or phone calls. I call the dealership and speak to the SAME receptionist and tell her the situation...which I'm sure she knew as she was the one that helped me. She transfers me to a number that doesn't pick up..I call back and ask about "Harry" and she says that Harry no longer works there. I must've been mistaken... So she gives me the name of the current finance guy.. and transfers me again. I leave a voicemail. A few days pass and no call back. I call back again and I'm transferred to someone else WHO ALSO doesn't answer... At this point, I'm furious. I left yet another voicemail and after a week or so never received a call back. I call again and again in the next coming weeks with no response. I finally call again and ask for the managers name. She advises me that she can't provide a phone number for him, but she can transfer me. She transfers me to Erick H. and I leave a detailed message. After about 30-45 minutes, he calls me back. He assures me that he will look into the matter and see what the hold up was and also apologized for the inconvenience. He called me back the next day to advise that my cancellation HAD NOT been started AT ALL for whatever reason, but that he would get the process going and try to expedite it. He advised that he'd call me back again the next day or so to give me the confirmation and update me. The next day came and nothing. I understand people are busy, I really do, but days passed and next thing you know a week or two and he never called back. I called his DIRECT LINE back and left him a message....no callback...waited a week and called again...after 2 weeks I called YET AGAIN and left another message...No callback. I advised Erick upon our first conversation that I lived near Downtown Atlanta and work traditional business hours and don't have time to take off of work to go all the way to Marietta just to fill out paperwork. The main reason I kept calling back was to ensure he had the correct address. I don't know how the process works completely..but I'm sure at some point, documentation will be mailed to me and at this point, I don't live at the address I lived at in 2015 when I purchased the car which I advised on my voicemail..YET noone has called me back. I'll probably never get my return. SO LIKE I SAID, UNLESS YOU'RE BUYING A CAR, YOU DON'T MATTER! There has to be a way for me to speak to someone else!

Emanuelle Hite Aug 6, 2018

Want to note that before writing any of this, I do appreciate AutoNation stepping up and paying for costly repairs to my recently purchased Jeep. But at the same time, I am still left feeling bitter, especially how I was treated initially and after the repairs. It has been extremely frustrating, and while I know that this is a used car and should expect it to potentially have issues, I never expected it to this extent. I also expected to be treated professionally by the manager at AutoNation, but don’t feel like I have been. — I bought an '09 Jeep 4wd automatic with 83K miles on Friday, 2/2 from the AutoNation Ford Marietta. On Wednesday, 2/7, after driving it a little over 260 miles, it slipped in first gear, and a few moments later I heard a loud thud/crash. It would not engage first gear. I immediately stopped the car, emailed the salesman and waited until the morning of 2/8 to call the dealer. They said to bring it in, they'll take a look at it. I had the car towed Thursday, 2/8, where they took over a week to diagnose the initial problems. I got a call the morning of 2/16 that the Jeep in fact required extensive repairs to the transmission. While they would let me keep the loaner while the transmission was being fixed, I would have to pay for the repairs. I stated that I would not being paying for these repairs as I had just purchased the car and while yes, it was a used car and now my responsibility, I expected to be able to drive more than 260 miles and not require a brand new transmission and extensive, costly repairs. AutoNation did eventually agree to pay for the transmission repairs, however, the manager was extremely rude before agreeing that AutoNation would repair the transmission and blamed me for not purchasing a warranty. When I picked up the car on 3/2, there were extreme alignment issues and a loud knocking sound. The car was driven less than 10 minutes after picking it up and was left at the dealer the night of 3/2. I called in the morning, 3/3, spoke to the salesman again, asking his manager to call me once he was available. When I spoke to the manager, he said that he was “disappointed that they had paid for repairs and that I was now expecting them to pay for more, despite the car driving fine from the shop the day before.” He was, “floored that I was asking them to do more, and at some point needed to accept responsibility.” After towing it to a new shop, I was quoted $2,800 to fix extremely worn track bars, damaged steering, alignment, shock bushing kit, geometry correction brackets, a new sway bar, a new rear sway bar bushing kit, upper and lower HD ball joints, and diff service due to an obviously leaking differential, which the new shop says should have all been caught by the inspection the dealership claims that they do, or the Jeep dealer that inspected the car after the transmission failed, or the additional shop that finally fixed the transmission. I ultimately paid to fix the suspension, but still have parts that need to be replaced—for example, the leaking differential. My question is… How, after doing a "125-point inspection," was this not caught? I trusted AutoNation, but either they did not do one, or failed to mention these mechanical issues with the car after I blatantly asked if there were mechanical issues with the car and they stated that there were none after doing the inspection. After being “inspected" by AutoNation, Jeep dealer and an AAMCO, this should have been caught and brought to my attention. Just a few examples of bullying tactics used by the manager: “This happens to 1 out of 100 cars that drives off this lot.” “You didn’t buy the warranty, so when you made that decision you accepted responsibility for any repairs needed.” “If you had bought the warranty, this would have never been a problem." “Jeep transmissions sometimes fail without any warning.” (in response to mentioning the 125-point inspection) "I am floored that you are asking us to do more.” “Our shop can’t even look at the suspension.”

Lauren Davidson Mar 19, 2018

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to makes sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

djval12 Nov 21, 2017

This dealership actually cares, they are by far the BEST Ford dealership in GA hands down! Our 2016 Ford Focus has been having issues for months, out of the 3 months we physically had a working car only two weeks. We previously had the car at the Chestatee Ford dealership (three times to be exact) where we continued to get the runaround on what was going on with the car and the fix was only a simple fix which lasted a few days and then we were back to square one on multiple occasions. I asked the Chestatee ford dealership what was causing the issue why this was on going and they always ran around the question and didn’t take accountability to find out the ultimate cause of the problems that were occurring. We decided to get the car to a bigger ford dealership instead of having it towed (for the 3rd time) back to chestatee ford. We broke down in the middle of Atlanta which is an hour away from home & instead of taking it back for the fourth time to Chestatee Ford we decided to have to towed to Ford Auto Nation in Marietta GA. I talked to Eloy Hernandez on the phone & explained our frustration, the problem, and what we’ve been through, he took the time to apologize & understand how upset we were. Once we arrived to Ford Auto Nation Mr. Fernandez ran out immediately to greet us, shook our hands and ultimately pulled out the red carpet for us. He apologized for the inconvenience and promised us we’d have a running car by the time they were done with it & not only a running car, but a fixed car and that’s exactly what he did. He kept in close communication with us, he updated us on what he was doing to the car what the cause was, & he made sure it was fixed right. After everything we’ve been through unlike the previous dealership he made it right. We picked up our car, and it’s fixed, it’s finally fixed right. Eloy Fernandez is a man of his word, his customer service is top notch & this man deserves a raise! This company should be very grateful to have him on his team. Thank you So much!!!

Heather Ann Leppla Oct 15, 2017

We purchased our car on Saturday, 5/27/17. 1) The salesman was with us for the test drive and only allowed us to drive about 5 minutes and not on the road nearby to go 55 mph. When I turned to go that way he said that the traffic would be bad and just to go right and see how it handled on a slow curvy road. After we purchased it and started it to drive off of the lot we heard a knocking noise like a strut and returned to the office before ever leaving the lot. Herschel, our salesman, took us to the repair garage there and a mechanic test drove it. He said it definately was knocking, but they did not have time to look at it until Tuesday, 05/30/17 as it was Memorial weekend. I wanted to return the car but the general manager, Shawn Loydman, said that they would fix it free of charge if we would come back Tuesday afternoon. I was hesitant but we agreed. When we returned Tuesday we were told that it just needed to be adjusted. We test drove it and, once again, did not hear it on that test drive. Of course the noise returned, within a week's time. Mechanics say that you don't "adjust" a strut. We don't know what they did do to "fix it" but it appears that nothing was fixed. We contacted the dealership with no resolution. 2) We were told that they would run our credit and based on that score we would get a loan with a better rate than the standard 7.99%. When we didn't buy the extra car repair insurance being offered the loan officer was short and rude. We paid $4000 and needed to borrow $5000. We wanted a 2 yr loan but he set it up for 4 yrs at 7.99% although we found out our credit score was 846!!! He said we could make double payments to pay it off in 2 years and we could refinance it at a lower rate. So we went ahead with the loan. But when we applied for a new loan the Loan To Value was too high, even after paying $4000! I guess we didn't get such a good price for our vehicle. We like the car, but would not recommend this dealership.

concerned Aug 22, 2017

Lorrie Nordyke Aug 17, 2017

A Place of no integrity The sales consultants come off friendly but in the end it's all about the sale they don't care about the customer. They will lie and try to trick you into feeling comfortable and you sign the paper. For example: 1st time I walked the lot looking at mustangs to buy a Sales consultant name Frank came after I walked around for 30 minutes. At the moment I was ready to buy but I wanted to catch his vibe first. I continued looking as I made small talk about different cars. With 11 minutes he walks off without a word so I left. 2. Time I came back to try am buy the car I wanted. FRANKS walks up to me again not knowing I just spoke to him last week told me a totally different story about who he was however I wanted the car so I ignored it. Went on a test drive with him the he went on to tell me about how this car was sold two weeks ago but the girl credit fell through because it sucked at 640. Didn't really make sense to me. 1. Why are you disclosing another client information to me. 2 how did he know my credit wasn't lower that. He just told me I suck. At that point I ain't want to tell him nothing else cause who knows who he would tell. 3rd time I came again for the same car. Sat with bobby. We went all the way through the process to the point where I am about to sign and drive off the lot. I go to the computer to sign up for insurance. I was having trouble he cane back at least 6 times saying hey let's just sign them you can come back to look for insurance. I told him the first time I want to see what my insurance will be before I sign. So he comes back a 7th time with the guy who I would sign papers with and said " hey TJ we have another couple here that needs to sign. I want to go head and get you done before them. If they go first you a be here all night." ( keep in mind it's 7:46pm I know I'm the only one there) after I say just let the other couple go first that will give me time they both made this face as they walked away like damn welp I tried. Then continued to go in the room and sit with other ford associates and just talk. In my mind I'm like where is the other couple he spoke of. I waited 5 minutes then I realized they lied and was trying to trick me into signing. At this point I am completely turned off. I have only drove ford cars in my life but this team of ford associates lost my trust in the brand. Integrity was no where in that place. PLEASE LOOK OUT FOR YOUR SELF IF YOU GO THERE because they won't.

Tj Grier Feb 17, 2017

You don't judge their service when you have no problems. An oil change is likely universal for all car dealers. It won't make one outstanding from others. The Gold standard and truth is tested out when you have a broken part! I bought a 2015 mustang and it is only 1 year old with just 10k miles on it. The AC is out and I sent it to the dealer and they "fixed" it. I got the invoice just in case. but they did not explain to me the problem when I asked at that point. Two weeks later, I was in a hot tub again in Hotlanta. I had to send it again to the dealer. This time it is more disappointing. They had to schedule me on a weekday which impacted my work. I tried to ask to change a technician to fix the car but they refused. How can I trust a guy who failed!! I know they won't be able to fix in a short time so I asked them to send me home. The service guy told me if the car was not fixed by the day, she would send somebody to pick me up and gave me another car to use, which did not happen!!! Another service guy called me saying that they cannot fix it by the day and probably have to wait to next morning, which did not work out. Next day, entire day, no body called me. I had another car to use so I beared with it. The day after next, by noon, God! I was the one who called them. You know what? They put me on hold for 20 minutes!!! I hanged and called again and again and finally got somebody. They told me the AC compressor may have another leak and they have to order another part and it is gonna be another week! Why did they figure out at the first fix? and I have to call by myself to know. They told me if I want the car I could have it back and send it back a week later!!! I cannot believe they let me drive a hot tub for a week. The first service guy promised to give me another car to use the first day but it never happened. All they love to do is to break promises. I started to think my car is a lemon.... If you are still reading, I appreciate it and will update this if things turned worse or better. Remember, this ever happened to me, it could happen to you. Thanks.

ironKingkong Aug 4, 2016

Dear Readers, So let’s talk about my most recent visits to Auto Nation Ford Marietta. Since my last service (Which was at 22,000 Milles) my wheels were scratched. Prior to leaving, Jay (Service Guy) informed me my wheel was scratched. This was no issue, since he expressed he’d contact me to have my wheel repaired. The first sign I figured this wasn’t going to go well, when he gave me a dirty loaner car. I finally retrieve my vehicle for pickup, and guess what I notice. The gentleman or vendor who painted my wheel attempted to blend the area that was damaged. Let me tell you, this isn’t possible with wheels (Unless it’s a matte color). I drive a Ford Focus ST and the wheels are cleared. So you could see the area from a mile away even though the vendor did not wash the wheel. That was another sign the wheel wasn’t painted properly. So I inform Jay that the vendor does a shitty job and we’re on for round 2. This time, I’m given a rental and the wheel is painted incorrectly again. This time they paint the entire wheel with the wheel weights on the wheel. One question…Why? What happens when the wheels are balanced and weights have to be removed? It will either pull the paint from other parts of the wheel or indefinitely leave an unpainted spot on the interior of the wheel which can easily be seen. I inform Jay and guess what? Its round three and this is where it gets seriously interesting. I haven’t heard anything for about 2 weeks and I finally call Auto Nation back regarding receiving a new wheel. Well Jay has left and no longer works there. I have to call 2 additional times to finally get an appointment. This is where the twist comes. I attempt to drop my vehicle off today and a gentleman approaches me asking what the issue is? I express that my wheel was damaged here (Auto Nation Ford Marietta) and that I am here to drop my vehicle off. The gentleman asks has anyone informed of the cost and inform him that there is no cost attached since the damaged was caused by Auto Nation. He then informs me that a rental will be $30 a day. I inform him again that I won’t be paying that since the damaged was caused by Auto Nation. The gentleman goes to speak with Ruby who apparently thinks I shouldn’t receive a rental. She sends the young man out as a middle man to take the fall for her seriously bad decision making. He gives me the option to either have someone drive me where I need to go or put the spare on my vehicle until my wheel is complete. Get this… I have my two year old daughter with me who I have to take to school. How is that supposed to work? Also you’ve damaged my wheel, had a vendor paint it badly twice, and now you don’t want to supply me with a rental due to organizations incompetence. Seriously…? For the next 2-3 minutes I dropped a lot of “F” bombs and more. To show the length of how long this has taken, I am now scheduled for my 27,000 Service. So 3-4 months give or take. I purchased my car here and the service department acts as if you really have no choice but to bring your car here. You would expect better service from a company that has an increasing number of performance cars coming to their lineup. Would the same occur if I had a $70k Shelby GT350R? Would the same occur if I had the new $45k Ford Focus RS? More than likely no! Overall, they have a long way to go. Will I purchase and service my car from there again? Probably not! Once this vehicle is paid off and I want another fast hatchback or fast estate will I consider this dealer or Ford in general? Probably not! They could learn a lot from BMW in regards of how they treat their customers who own old BMW’s to today’s model. Lastly, there was a guy there was understanding and was on my side the entire time. If it wasn’t for him being there all 3 times, they would have continued to not repair my wheel the third time and not give me a rental.

Kevin Terry May 12, 2016

I recently bought a 2004 Silverado 1500 ES from Auto Nation Ford Marietta. I initially saw the truck online and was drawn to the excellent detail of the listing and photos that were large and clear enough to see the realistic condition of the vehicle, and of course the price- it was a great deal according to book value. I sent an online request to verify the truck was still available as it after hours. Theo Garuba called me back 15 minutes before the location was scheduled to open to inform me that the truck was waiting for me to come and take it on the road! When I got there to check it out he had it cleaned up and out front where there was plenty of room to give it a thorough once over - I was not surprised in any way as once again the pictures were very clear, even focusing on the minor ding/ on the hood (it is a work truck). The test drive was enjoyable I enjoyed speaking with Theo about many Non- Sales oriented things and seeing what the truck drove like in surface streets and even a short stretch of interstate. Upon arriving back to the dealership I explained to him that I had a bankruptcy 4-5 years ago and that I also was interested in trading in a car. I felt the asking price for the truck was fair, so the deal would really be all about the trade and available financing. Theo said it wouldn't be a problem and while I wanted to trust him, until the paperwork is done and I was leaving with the truck I tried not to get too excited- I've been disappointed before- even when it is not the sales person, I prepare myself to walk out if this isn't the deal I've explained I am looking for. I get called to go back into the back financing office, hopeful it is all good. Let me tell you boy did Theo and the Gentleman in the finance office who's name I cannot recall. They really bent over backwards to make the deal happen and get me financing at a great rate- I really cannot say enough good about how they worked to give me the deal I needed- one I could safely afford and maintaining a great value. I have bought many vehicles in my life, new and used- I would have never expected one of my best experiences would have been on a used truck post Bankruptcy. Thank You for an easy, honest, personable, and overall top notch experience Theo and Auto Nation. I'll call Theo, and check the AUTO NATION website first whenever I look for future purchases for my business! - Not a paid advertisement! :-)

jakejones80 Mar 24, 2015

We wanted to buy a FORD truck --Our credit score is 800, we are employed, wanted to buy American, we wanted to buy local and we wanted to buy a FORD. Simple huh- Not if you go to AutoNations TEAM FORD in Marietta, Georgia We selected a truck that TEAM FORD would bring in from out of town and the GM, Jim Slezak, was getting and estimte on our trade-in. They said 15 minutes tops. --So we waited and waited - over 90 minutes. No one spoke to us, acknowledged us, or even looked at our trade in. We were sitting in the showroom but it seemed we had become invisible. We finally ask for our keys and left. Later they contacted us by email with apologies and we made a deal for a trade in and a differant truck as the one we selected had been a loaner and we wanted new. My husband had already given them all the requred information and he heads to TEAMFORD to finalize the paperwork. He waited for 3-1/2 hours!!! After complaining the paperwork was produced and signed in minutes. Please note that we were told FORD cannot get navigation systems for their vehicles due to the tsunami in Japan and Navigation was a must for us. The next best option is SYNC explained as follows ---"-works exactly like Navigation, but without the screen. It is a turn by turn system that is voice activated and voice guided and you can see the directions in the dashboard. " Seems reasonable - if it were true. Our appointment to pick up the truck was Saturday at 9. At this point we had realized TEAM FORD is organizaional a mess and called to confirm. As expected they had apparently forgot that we would be there so we made arrangements to come in later. The truck is ready, we are at TEAM FORD and the sales person begins going over the features. All is well until we get to SYNC. We had not been told that SYNC has to work through your phone. And interestingly enough the sales person and the technical expert did not know this either. They actually tried to use it without a phone connected and were unsuccesful Over an hour later and many questions to many people we discovered that indeed this will not work without your phone in the car. It is extremely cumberson to use and your phone is tied up while you are using the navigation feature -- This is in no way just like NAVIGATION without the screen. They have misrepresented this product or they just don't understand their own options. Even after experessing our frustration to management they did not get involved, or offer to find someone that could demonstrate the product in a way that might make it look workable. At this point we have spent 8-1/2 hours at TEAMFORD trying to buy a truck. So we decided to just forget the whole thing and ask for our keys to the trade in and we would be on our way. Steve Smith, Assistand General Manager told me "we had a binding contract that I could not break" And we had not even taken delivery of the car. He either did not know the law or hoped a little intimidation would solve the problem. Long story short - we left without our truck and the parting shot from Jim Slezak was he"would not sell us the truck now anyway because we would not be positive on his customer service scores" FYI -- The owner of TEAM FORD is AutoNation which is nationwide and should not be considered local Bottomline, We are stiil going to buy a truck, we are buyng local, we are buying American

gjc711 Sep 25, 2011

WORST Customer service Award goes to ---- Scott Patterson (TeamFord of Marietta Manager) ---- he is absolutely horrible!!! Guys like this are the reason why car salesmen have such a bad rep!! Way to go Scott. Yesterday (6/4/11) I bought a Used 2007 Mercury from Team Ford of Marietta. When I first arrived at the dealership I looked at the car, which looked great on the outside and inside. I asked to test drive and of course the salesman said yes. However he had to jump the car because the battery was dead. Obviously that was a very bad first impression, but simple things like leaving a light on can cause that so I test drove it anyway. Both of my parents were by my side to help me with making a decision for the right car. My father works on cars as a hobby so I trust his judgement. The car did have CarFax and no accidents or anything serious was reported. After weeks of looking for the right car and hours of reflection I decided to purchase this particular car. However the used car manager, Scott Patterson right of the bat came off as an arrogant sales man who only cared about money and not the needs of his customers. The reason I am mentioning this is because during the negotiation process of pricing the car to it's true value he would not budge on the price what-so-ever. His mannerisms and attitude were completely unprofessional. There was instant animosity which was completely obvious. Who knows why? The only reason I continued with the sale was because my salesman, Tim Savage was great, and I needed a car that day. The whole day my parents and I were promised that if the car continued to have battery problems after that day the dealership would replace it with a brand new one. Before I drove off the lot the car went through inspection and servicing. I was told verbally and through paperwork that everything was clean and the battery had no problems. Today (one day after purchasing) every time I started the car it struggled to turn on. The battery was hanging on and every time I restarted my car the settings would change back to default (huge indicator of a battery issue). The dealership/employees/management were dishonest. Again Scott Patterson the used car manager no longer wants to help me with the situation. He got his money so he does not care. BAD BUSINESS!! Remember this is one day after the car is bought. He was not even willing to give me a rental/courtesy car while my car is being serviced/detailed (This takes up 5-6 hours.) He deliberately told me "Well you better make some arrangements than shouldn't you?" Out of customer service purposes and me spending thousands and thousands of dollars, a rental car should not be an issue. He said, "That's more money coming out of my pocket". Which in reality it isn't. The worst part of the day was when he came into the room while me and my mother were signing contracts eating Cheetos and drinking soda right in front of our faces. His greediness and rude gestures/tone in his voice upset my mom and she expressed how unprofessional it was to not give me a courtesy car through the long wait. Blatantly he replied, "DUDE LISTEN, she is not getting a rental car. I'm losing too much money!!" Scott took it too far when he disrespected my mother by calling her dude. She was nearly in tears and Scott walked out with a smile on his face. It is apparent that Customer Service and leadership qualities of Team Ford of Marietta Management DO NOT EXIST. I am absolutely appalled, disappointed, hurt, and angry. How me and my Mother were treated. This is entirely UNACCEPTABLE. This is BAD business. I will never recommend anyone to purchase their next vehicle from here. The dishonesty, lack of respect and customer service, and disrespectful acts has gone too far!!

hilaryk Jun 5, 2011

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