12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford Marietta

I am from Minnesota and they had the car and trim I wanted, 2015 Focus ST. I inquired in late September and was willing to fly out to buy it. My salesman, Lennox, wanted the sale in September so I figured that was fine. Paperwork was overnighted there and back. After looking through the listing, pictures and face time calls on the car, everything seemed to check out. I was notified that my car was hit in the lot and my pickup was delayed by a week to repair needing me to get a new flight. When I got to the dealership I found out 3 of the 4 wheels had substantial curb rash, a dent on top of the roof/ B pillar, and a dent in the rear driver panel down to the metal. I asked Lennox about possible repairs and he said it was not worth it as it was a used car. He knew I was stuck as I had purchased the car already and that was my means of getting home, 1,200 miles away. The damage was not disclosed in the pictures or during the call or at any point in the purchasing process. The price did not reflect that. The price reflected a car with no damage. Along side that, the car was filthy with grease, stickiness, and dog hair all throughout the car. The exterior was dirty from sitting for a week. I have detailed for 5 years at various dealerships and that job was have gotten me fired. As I was leaving I did one last walk around and saw there were no temp tags. I could not get a hold of Lennox at the dealership and had to find another salesman to get me tags. I reached out for two months in October and November to find a resolution to the damages not disclosed on the car with no response. I emailed corporate customer relations and did not hear back for a month and followed up with another email at the end of December. Finally, Jared Metcalf, the General Manager of AutoNation Ford Marietta reached out about what was going on. After relaying my issues and concerns mentioned above I was completely disregarded. All he had to say was that I was responsible for any repairs and that they are not paying a dime to fix anything. He denied that I was lied to with the damages despite them never being disclosed. I was a first time buyer and was taken advantage of. I would not recommend working with Lennox or Jared Metcalf. This has been an ongoing issue that has been yet to be resolved. I have been disregarded, taken advantage of, and lied to.

Pierce Bedell Jan 15, 2021

I want to start off by saying nothing against the sales agent but everyone else involved from the multiple floor managers I had to deal with along with the finance manager was horrible in terms of professionalism, promptness and customer service. From day 1, I sat in the dealership for 4 hours to eventually find out they didn’t even have the vehicles I was interested or even one like it on site. Also Capital One who I was already pre approved through prior to showing up wasn’t open either. This is clear information that the dealership knew and should of known prior to scheduling my meeting. Which is common sense to not waste a customers time if you don’t have the basics on your end like a vehicle at a car dealership. So I couldn’t test drive or put actually eyes on something I was seriously interested in. Mind you I already filled out a credit application online through Auto Nation website days prior coming to the dealership. Second day going back once we came to terms from the 1st meeting I signed a sheet of paper to lock the car I was interested come to find out the next time I come in it was sold after me signing the paper to lock the vehicle. Clearly shows your a company are not true to there words and agreement. Once they communicated to me that they didn’t have my vehicle at this point they were trying to up sale me on another vehicle after them clearly knowing I was officially approved by capital one for specific amount which was for the vehicle I was initially interested in. After spending multiple hours in the dealership I told them my terms on the vehicle I want. Few days later I finally heard back from the sales agent stating they got a vehicle on site thst I would be interested and for the amount I was approved for by Capital One. Even the day I signed the deal it was too long and no sense of urgency from Auto Nation especially someone who is actually buying a vehicle. Also with everything I had to deal with they should of made my sign off on the vehicle smooth, Easy and fast. It was everything but that. Then a little over a week after purchasing a vehicle the finance manager calls me stating I need to sign some paperwork for the registration on my car then eventually calls me back saying he no longer needed my signature which is weird. Also the finance manager stated that if my temp license plate expired I would have to take my time from work to go down the DMV to get an extension on my tags due to delays on your company’s end. I wrote all this to say don’t waste your time buying anything from this place. The lack of professionalism and customer service let’s you know how they truly value the customer. I would HIGHLY recommend shopping at any another dealership if you’re in the market before even considering this dealership. You will never earn my business again and I’ll be sure to let other know how you guys handle business.

Bryan Thomas Jan 15, 2021

I’ve been going to this place ever since I’ve purchase my car. So 5 years. I have always went to Scott for my needs. This last experience was the worst service I’ve experienced in this place! To get to the point I took my vehicle in for service due to my engine light on and my car shaking. Right off the bat Scott says I need a new battery... I explained ... That’s not why the car is shaking sir.. now he test the car and advise me what’s really wrong. Come to find out you throw more issues on top which is expected so i digress. He gave me the total it will cost to fix & I said okay! I didn’t expect to spend that much however it needs to be done . So go ahead and take care of it.. I asked when will my vehicle be ready. Said 1pm. I’ll call you. 1pm came no call... so i call at 4:40 to check no answer...left a msg .. So now it’s Saturday night i have to make transportation arrangements. Sunday they are closed ... Monday morning I called. No answer. Called again left a message before lunch... no answer or call back. Finally now I’m upset. I called this time asking for the manager. NOW! all of a sudden Scott my Advisor wants to jump on the line. I asked why did you not call me to let me know my car was ready. I’ve been calling non stop. Now Scott lies and said I told him I didn’t have the funds and to leave the car there till i get it.... what?!?!?! What sense does that make? When we originally talked about picking up the car Saturday at 1pm. You’ve seen my calls sooo that makes no sense! He got upset that I was upset and Scott the ADVISOR, hangs up on me! Soo this is Fords Customer Service ?! So I took off work today to speak to the manager. Nick Dudley who clearly showed he did not have a care in the world. I have received no apology nor compensation for this situation! Told me there is nothing he can do..... in my opinion If was WHITE I strongly feel the outcome would be different! I do not recommend this place!

Cj Mainor Jan 12, 2021

I bought a 2015 Focus ST3 from them about 3 weeks ago. I am from minnesota so I flew down to buy the car. They wanted the sale in September which was fine so I signed the papers a day before I flew out. The salesman did not disclose the curb rash on 3 of the wheel. He also did not disclose a dent in the rear driver quarter panel and a small dent on the roof. When I asked him about possible repairs, as there are a few AutoNations in Minnesota he said, “we don’t fix any of that because it a used car so it is not worth it.” I would have been a little more understanding if the damage was disclosed before hand. It is quite a rude surprise when you find a car you’re buying has damage that you didn’t know about. When I went to the dealership I had to pry out how the cars systems work because my salesman just handed me the keys while talking on the phone and walked away. I have never owned a Ford and didn’t know how the SYNC system worked or any of the special features of the ST3 trim. Before I left, I did one last walk around and had to find another salesman to give me a tag to legally drive the car off the lot because there wasn’t one on there. The car was not detailed, even though their “inspection” stated so. There was dog hair all over the side bolsters, drop marks everywhere, the entertainment system has finger oils and grime all over it, dirt and hair in the carpets, and dog hair all over the cargo area. I have detailed at dealerships for years and the job they did would have gotten me in a lot of trouble. A mile after leaving the lot the tire pressure sensors went off. All four of the tires were low in pressure from 6-8psi. I am truly amazed at the lack of service and hospitality of this dealership. Especially when I flew over 1,000 miles to THEIR dealership to buy THEIR car. I am not finished with the disputes I have regarding the damage that was not disclosed and will be in contact with upper management of AutoNation. Overall, it was a very disappointing experience and I would not go back. The only good thing I have to say is that they had the exact car and trim level I wanted with decent mileage. The price was not incredible by any means but because of the damage, I would say it was not fair. The whole “non-negotiable, best price” thing is such a sham. It lets them get away with making customer pay what they want customers to pay. Considering it is a competitive business, it needs to go both ways with negotiating, in my opinion.

Pierce Bedell Oct 16, 2020

Unprofessional would be an upgrade to classify my experience with this dealership. I dropped my truck off on 09/21/20 for a water pump repair. When I dropped the truck of with Charla I left her the warranty company's phone number along with my policy number. I called back on 09/23/20 to get an update to which I was told that Charla was out and that no one had taken the time to contact my warranty company to get the authorization. I was also told by David (service manager) that I could call the warranty company myself to get the information as if that is my job to do. I asked him why couldn't he or someone in the service department call to get the information and he politely informed me that he doesn't have time to just be sitting on the phone and that they could leave a voicemail. Because I wanted my truck back, I called and got the information. When I left David the voicemail with the information he then had follow up questions about additional information he needed. In anger and frustration, I told him this is why I asked for him or someone there to call as I don't do this for a living and this is further prolonging the time to fix my vehicle. He called me later that evening to let me know that they were going to finally get started on my truck. I was like how has my truck been there for 2 days now and no one has even started. I called back on 09/25/20 and spoke with Dean who told me that my truck was still not completed and that is should be done by Monday afternoon. At this point I am beyond irritated. I called back and spoke to David AGAIN and he stated that it should be completed Tuesday afternoon or Wednesday morning. Like the nonchalant attitude about my truck being at the dealership for 8 days is mind blowing. I told him that is does not take 8 days for a water pump repair and he said that it does when you have an another warranty company. I explained to him that it only took longer because his people were too lazy to get on the phone and get the information instead of trying to send emails. I left a message for the dealership manager Eric who as of this message still hasn't called me back to know the horrible and unprofessional customer service that his service department is subjecting people to. It is beyond safe to say that I will not be taking my truck back to this dealership for anything else if I can help it. I finally got a call back from David stating that he gave me a 10% discount for my troubles. When I asked him the total, it was now $140 more than I was prepared to spend. I asked where did the additional amount come from and he told me gaskets, seals, and antifreeze which I told him were not covered under my warranty before this nightmare began. How is antifreeze $59. Like this is beyond ridiculous. No one should have to endure the level of nonchalant attitude and unprofessionalism that I have had to deal with.

keyona owens Sep 29, 2020

Wow!!! I’m still amazed by how swift and professional working with this company was. As someone who was purchasing a car on their own for the first time, I was feeling very overwhelmed until I stumbled upon a 2019 Ford Mustang on auto trader. I reached out to the company and was immediately contacted by Jamel Carter. In addition to reaching out, he explained the entire process to me and made me feel comfortable. I was told most car salesmen will attempt to force you into a vehicle. I NEVER felt forced and he was honest with me from start to finish. He even gave me his phone number so I could contact him at anytime with questions I had while doing my research. His professionalism and patience is the reason I decided to drive the 3.5 hours to view the car. That’s when I met him in-person. I also worked with his colleague, Andrew Mills, to finalize my paperwork. After test driving the car (they gave me the keys and told me to take all the time I needed to test it out), I returned and had fallen in love with the vehicle. Andrew went through all of the paperwork patiently and even served as my personal counselor as I discussed my personal relationship while we waited lol. Not once did Andrew seem rushed or bothered. He was very informative and understanding throughout the entire process. They were like family and they both really had my best interest at heart. The process was so quick and I still can’t believe they got me in and out so fast. This is my first experience with a car dealership but I am so happy I went with Jamel, Andrew, and Auto Nation. I have already recommended this company to all of my friends and two are returning next month to get cars. Trust me when I say....this is the dealership you need in your life!!! They also got my payments lower than the other competitors for the same car. They have a customer for life!!! Thanks Auto Nation for doing a tremendous job of selecting great employees like Jamel and Andrew who truly care about their customers!!

Karina Truly-blessed Henry Sep 29, 2020

Absolutely horrible experience and under no circumstances would I ever recommend them. I bought a 2020 truck off the showroom floor that was supposed to be a brand new truck. Odometer statement and all of my finance paperwork stated it was a truck with 8 miles on it. Once out of the showroom, I get in to drive it home, it has 3200 miles on it. No sticker on the window stating it was a demo, salesman never mention it, nothing. My fault for driving it home but I was excited about my new truck so I’ll take blame for that. They vowed to make it right as I paid new truck money for a kind-of new truck. Knowing they were in the wrong and dodging my phone calls, they decided they could take $1500 off the price of the truck. Frustrated, I went to sign the new paperwork and had them take the Autonation extended warranty off as I didn’t want to give them any more of my money. New papers signed, done deal right? Wrong. Fast-forward to my first payment arriving, the payoff is almost $5k more than my signed finance paperwork and my payment is $100 a month more than the same paperwork. Called and spoke to the sales manager July17, told him my issue and he informed me that it would be corrected, that Ford would send out a new statement. 10 days later, nothing. I called Ford Credit to ask them if they had received any information for the dealership, nothing. Called the sales manager back and let him know I spoke with them, he assured me every thing had been take care of, that I should be receiving my new statement from Ford any time. Three days later, still no word so I called Ford Credit again. Ford Credit decided to look into it after I sent them my finance paperwork and it didn’t match theirs. Ford Credit called Autonation and found out that the new paperwork was never submitted and no action had been taken. Thankfully Ford Credit was able to get the new F&I person on the phone and are supposed to be resolving the issue. We will see. Throughout all of this, never ONCE received a call from the GM despite leaving messages for him. Nor did he ever come out to speak to me about all of the issues.

Rob Woods Aug 18, 2020

I’m shocked they sent me a request for feedback. My car was involved in a relatively minor accident on June 1st. As of today, I am still bringing my car in (now to a different dealer) who is fixing the shoddy work Auto Nation did. First: estimated 1 month to repair, I was receiving emails that the car was being worked on and then complete. When I called to arrange pick up after 1 month, turns out they hadn’t even began to work on it. Turns out they still had 2 more months to go. Weeks of lies, daily phone calls and finally an email to the CEO, the regional service VP, the COO, the store manager etc, resulted in getting my car, almost 3 months after I originally took it in for repair. Second: the work they did was absolute crap. Ultimately, there were 3 fuel line leaks, leaving me stranded each time. They repaired each time (insurance made me go back to them) until ultimately I walk out to my truck and there was a transmission leak... as well as another fuel leak. I sited you take it to another dealer and as it turns out, the gasket they installed was incorrect, and they didn’t use 4 clips to attach to they fuel line... they did however use a zip tie. Amazing. The transmission gasket had to be replaced. And now the other one is leaking. It’s been 6 months and I haven’t had my truck for more than 2 weeks. Gary Baxter, the mechanic assigned to my vehicle, while nice, never once told me anything that I could rely on. Not only was the repair work deplorable, I would constantly find myself waiting for a rental car, because Gary would forget to get one for me. Good luck trying to reach them on the phone and their manager, Reynold, is always “in a meeting” etc. all be it, I do think he’s trying to turn that ship around but Jesus, upgrade your talent. Everything being said, avoid this service center at all costs. They gave me a 2 year maintenance package as a sorry. Unfortunately, I don’t think I’ll be using this as I have 0 confidence in their work.

Jimmy Faherty Mar 6, 2020

I took my car up here for a simple diagnostic that would be paid for by the company doing work on my car. The service advisor informed me as well that I had a recall on the passenger air bag. Saturday morning when I dropped the vehicle off I stressed the importance of having my vehicle back by Monday afternoon several times. Saturday evening I got a call saying the diagnostics were complete and that they were able to touch base with the company paying for the diagnostics. Ford provides me with a shuttle ride up to the dealership to pick up my car but upon my arrival I am informed that my car is in pieces and the part they need for the air bag won’t be in until Monday morning. The service advisor assured me that the part would be in and the car would be ready for Monday afternoon. Monday morning I call to see if the part came in. It did not. I asked if they could put the car back together and I can reschedule after the part comes in they told me they would not be able to put the car back together today. I reminded the service advisor that I had a meeting in Atlanta I had to attend for work later today and I need a way to get there. The service advisor stated he would set me up with a rental car until my car is ready. Within an hour the service advisor called me back and let me know he had set up the reservation and also the address I needed to go to to pick up the rental car. I explained to him that they have my car right now and I don’t have a way to get there. The service advisor informed me that their shuttle driver was not here today and that I would have to get an Uber or Lyft to get to the rental car and that they would not reimburse me for that because they are paying for the rental car. I then directly asked my service advisor for the phone number of the agency of the rental car and he refused to give me the number and instead offered me excuses saying they won’t be able to pick you up for hours. After some back and forth exhausting my options of information I could get from the service advisor and the call ended, I looked up the address he gave me for the rental agency to see if I could find a phone number myself. The address was not listed as the rental agency and no phone number associated with it. I called back to the ford dealership and requested to speak to a service manager. I explained to her my issues and she told me I need to talk to my service advisor. I informed her that the reason I was calling her was because my service advisor refused to give me the phone number for the rental agency so I could pick up the rental car even after I directly and specifically asked for it. Eventually she gave me the phone number and I was able to get the rental car. But they never mentioned the $150 deposit required for the car. Fast forward to Wednesday I go to pick my car up and my service advisor tells me I have to pay a balance before they will release my car. I asked him what the balance was for and he said for the diagnostics. I told him that it should have already been paid for on Saturday and that I got a confirmation from the company that will be performing services on my vehicle that it was taken care of. After calling said company the service advisor remembered he wrote down the credit card information of the company on a sticky note and kept it in a drawer. He then ran the credit card and released my car. I have a few concerns. 1 Why would u start the repairs for something you don’t have the parts for especially after I stressed the importance of having my vehicle. Either give me the option to reschedule the repair after the part comes in or offer me a rental from the beginning. 2 What is the issue with providing me the phone number for the rental agency? 3 I question the safety and security of customers personal financial information. Keeping sticky notes of credit card numbers in a drawer that was not even locked just doesn’t sound like good practice. I’m glad it was not my information. My service advisor was Joseph D.

Josh Pinter Nov 22, 2019

First of all I know that when reviews are given there will always be someone to give a bad review over the simplest little problem. All dealerships will have some sort of problem. It's how they handle the problem is what matters. They treat you like gold when you are buying a car but when it comes to upholding a factory flaw you're screwed! I brought both of my 2014 Focus cars in to have recall done. Ever since I got the cars they have had the famous transmission problems from day one that Ford is getting sued over. I brought it to their attention and they flashed the programs on both vehicles. That didn't cure the problem with the shuddering and near stalling and lunging forward at stops. I brought it in again and was told it needed new clutch disks but they were on back order and they would let me know when they came in. That was back in 2015. I called several times afterwards and was told each time they were still on back order. Here it is in 2018 and first of September and I brought both vehicles in for a door latch recall. I asked about the transmissions again. The service adviser told me they keep the clutch disks in stock now because of all the problems with the transmissions. I was never notified when they had them. I got the recalls done on the doors but when it comes to the transmission issue I get left behind. Every time I called I would get their voicemail and leave a message explaining the issue. Give my phone number and never get a returned call. A couple of times when I did get the service adviser he would tell me he would call me back. I never got a call back. I took my vehicles to another dealership and hoping for better service but what I got was them telling me my mileage was just over the warranty coverage. I called customer service and still got the "We are sorry but your vehicle cannot be covered". I called the dealership and told them that Ford gave me the middle finger basically and I wanted to pick up my car. They said "Sure! That will be $90 for diagnostics". Next car I get will never be a crappy FORD!!!!

Steve Weaver Oct 15, 2018

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to makes sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

djval12 Nov 21, 2017

I had scheduled this appointment 2 1/2 weeks earlier as I have to leave my office for the day and work there in the showroom as it's so far from my work and home. I explained to the service scheduler in detail what was wrong...my back up camera was working maybe 40% of the time and now that I am so used to it, it is a very clear safety hazard for me, my passengers, and certainly those other cars around me in a parking situation. The woman was very focused and asked good questions. I explained to her that I felt sure it would need to be replaced, so asked that she have 1 ordered and in stock prior to my scheduled visit. I asked if she'd check with someone in the Service Dept. to ensure this could occur and she came back to the phone and assured me that in fact she would have the part at the dealership on the day of my arrival for the appointment in case full replacement would need to occur. When I arrived, it was clear that there were no notes to this effect in their system and he didn't he even know why I was there. Further I was asked if I had an appointment and it seemed as though that didn't even matter and no one seemed to know why I was there. I thought that was the whole reason for the appointment in the first place. I set up my laptop and went to work while the car was analyzed. As I fully suspected, they came back to me 2+ hours later to tell me that the camera would need to be replaced and that I'd have to bring the car back out again as the part would have to be ordered. I was very diligent in trying to plan ahead for this and ensure that the experience could be really good, but frankly I did doubt it all along. I will say that Chad Sanders was quite the gentlemen and handled himself admirably. When he came back to tell me that the part would need to be ordered and I'd have to come back, I was visibly angry as I had taken the day off to be there to get my car fixed. He asked with whom I spoke to schedule and to whom I asked to have the part delivered and unfortunately I hadn't written the woman's name down. He stated that the woman should not have promised anything of the sort. So, this wasn't his fault. I don't know how many schedulers they have, but it would seem that their system must track customer conversations with notes as I received at least 3 emails about the appointment and 2 reminder phone calls. I have to say that this whole debacle could have been avoided if there would be a rotation of scheduling responsibility for actual service/parts-trained employees could talk to customers because we are ignorant to this and don't know what's wrong with our cars, but I clearly knew that my camera didn't work most of the time and very likely needed to be replaced. I bought my car there and while very happy with the car, the purchase process took literally 3 weeks and was awful at best. I haven't gone back for any servicing there but use a private firm in town because I hear and see that the service department ratings are not good. Chad did reschedule me for next Wednesday, 11/15/17 and promised me that the part would be on-site the day I arrive at 7:30 and that the installation should be about an hour. I am hopeful that that's the case so I can then send in a very positive survey.

Carl Wooten Nov 8, 2017

This dealership actually cares, they are by far the BEST Ford dealership in GA hands down! Our 2016 Ford Focus has been having issues for months, out of the 3 months we physically had a working car only two weeks. We previously had the car at the Chestatee Ford dealership (three times to be exact) where we continued to get the runaround on what was going on with the car and the fix was only a simple fix which lasted a few days and then we were back to square one on multiple occasions. I asked the Chestatee ford dealership what was causing the issue why this was on going and they always ran around the question and didn’t take accountability to find out the ultimate cause of the problems that were occurring. We decided to get the car to a bigger ford dealership instead of having it towed (for the 3rd time) back to chestatee ford. We broke down in the middle of Atlanta which is an hour away from home & instead of taking it back for the fourth time to Chestatee Ford we decided to have to towed to Ford Auto Nation in Marietta GA. I talked to Eloy Hernandez on the phone & explained our frustration, the problem, and what we’ve been through, he took the time to apologize & understand how upset we were. Once we arrived to Ford Auto Nation Mr. Fernandez ran out immediately to greet us, shook our hands and ultimately pulled out the red carpet for us. He apologized for the inconvenience and promised us we’d have a running car by the time they were done with it & not only a running car, but a fixed car and that’s exactly what he did. He kept in close communication with us, he updated us on what he was doing to the car what the cause was, & he made sure it was fixed right. After everything we’ve been through unlike the previous dealership he made it right. We picked up our car, and it’s fixed, it’s finally fixed right. Eloy Fernandez is a man of his word, his customer service is top notch & this man deserves a raise! This company should be very grateful to have him on his team. Thank you So much!!!

Heather Leppla Oct 15, 2017

We purchased our car on Saturday, 5/27/17. 1) The salesman was with us for the test drive and only allowed us to drive about 5 minutes and not on the road nearby to go 55 mph. When I turned to go that way he said that the traffic would be bad and just to go right and see how it handled on a slow curvy road. After we purchased it and started it to drive off of the lot we heard a knocking noise like a strut and returned to the office before ever leaving the lot. Herschel, our salesman, took us to the repair garage there and a mechanic test drove it. He said it definately was knocking, but they did not have time to look at it until Tuesday, 05/30/17 as it was Memorial weekend. I wanted to return the car but the general manager, Shawn Loydman, said that they would fix it free of charge if we would come back Tuesday afternoon. I was hesitant but we agreed. When we returned Tuesday we were told that it just needed to be adjusted. We test drove it and, once again, did not hear it on that test drive. Of course the noise returned, within a week's time. Mechanics say that you don't "adjust" a strut. We don't know what they did do to "fix it" but it appears that nothing was fixed. We contacted the dealership with no resolution. 2) We were told that they would run our credit and based on that score we would get a loan with a better rate than the standard 7.99%. When we didn't buy the extra car repair insurance being offered the loan officer was short and rude. We paid $4000 and needed to borrow $5000. We wanted a 2 yr loan but he set it up for 4 yrs at 7.99% although we found out our credit score was 846!!! He said we could make double payments to pay it off in 2 years and we could refinance it at a lower rate. So we went ahead with the loan. But when we applied for a new loan the Loan To Value was too high, even after paying $4000! I guess we didn't get such a good price for our vehicle. We like the car, but would not recommend this dealership.

concerned Aug 22, 2017

Lorrie Nordyke Aug 17, 2017

Concerned Aug 17, 2017

You don't judge their service when you have no problems. An oil change is likely universal for all car dealers. It won't make one outstanding from others. The Gold standard and truth is tested out when you have a broken part! I bought a 2015 mustang and it is only 1 year old with just 10k miles on it. The AC is out and I sent it to the dealer and they "fixed" it. I got the invoice just in case. but they did not explain to me the problem when I asked at that point. Two weeks later, I was in a hot tub again in Hotlanta. I had to send it again to the dealer. This time it is more disappointing. They had to schedule me on a weekday which impacted my work. I tried to ask to change a technician to fix the car but they refused. How can I trust a guy who failed!! I know they won't be able to fix in a short time so I asked them to send me home. The service guy told me if the car was not fixed by the day, she would send somebody to pick me up and gave me another car to use, which did not happen!!! Another service guy called me saying that they cannot fix it by the day and probably have to wait to next morning, which did not work out. Next day, entire day, no body called me. I had another car to use so I beared with it. The day after next, by noon, God! I was the one who called them. You know what? They put me on hold for 20 minutes!!! I hanged and called again and again and finally got somebody. They told me the AC compressor may have another leak and they have to order another part and it is gonna be another week! Why did they figure out at the first fix? and I have to call by myself to know. They told me if I want the car I could have it back and send it back a week later!!! I cannot believe they let me drive a hot tub for a week. The first service guy promised to give me another car to use the first day but it never happened. All they love to do is to break promises. I started to think my car is a lemon.... If you are still reading, I appreciate it and will update this if things turned worse or better. Remember, this ever happened to me, it could happen to you. Thanks.

ironKingkong Aug 4, 2016

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