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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Ford Marietta

The service at this AutoNation location is disappointing and their customer service is terrible! I purchased a Ford Fusion back in March of this year and had been going back and forth with the sales associate, Julian Cotton, who had offered to include a 12 month car service package so things like oil changes would be covered for the first year we owned the vehicle if we purchased the Platinum extended warranty package offered through the dealership. We ultimately decided to purchase the Fusion as well as the extended warranty. Fast forward a few months down the road when it’s time for the first oil change, but guess what? AutoNation claims they have no record of our 12 month service agreement on file and naturally the sales associate who worked with us is no longer with the company- we were originally told that without being able to consult with the associate they would be unable to honor that agreement for us. Of course. So my husband calls back and spoke with the sales manager, Tim Cline, and after seeing the messages of communication we had with Julian where the 12 month service agreement was clearly indicated he said he was able to honor the agreement for us and apologized for the inconvenience- he also offered to up the 12 month agreement to 24 months for the trouble we went through. He also assured us he would enter this updated information into their system so we wouldn’t run into this issue again in the future. However, fast forward to the second oil change a few months later on 10/30/19 at 12:00pm and I’m told by the service tech, “sorry we don’t have 24 month service agreement on file for you.” I pull up the Emails from Tim and show the service tech the updated 24 month service agreement document in our names, even though we were advised that everything would be in the system for us. The service tech I was working with apologized for the inconvenience and stated he would look into honoring the agreement for us. I then sat in the waiting room for 2 hours waiting for my oil change! At 2:15 I finally walk up to the desk to inquire what is taking so long another service tech says your car is ready and hands me a bill for the oil change. I look at the paperwork and it clearly had a note written on it from the previous service tech who was assisting me that stated there is no change due to a service agreement. I questioned the current service tech who apologized and fixed the billing. I then inquired if that was why I was waiting so long but the service tech said he didn’t know. I wanted to speak with the manager right then and there but because my oil change took so long I was already late enough getting back to work. After I got back to my office around 3pm I called and requested to speak with someone regarding my service today. While I was attempting to explain the situation the rep who answered the phone cuts me off and says she just answers phones and couldn’t be of assistance to me regarding a service agreement and asked if I wanted to talk to our sales associate who originally offered the agreement to us- I advised her that if she wouldn’t have cut me off she would have known we’ve already been through this before and have already been made aware our sales associate, Julian, is no longer with the company. She then offers to transfer me to a manager and I agreed to the transfer. I end up reaching a voicemail box for a “Hal” and left a message stating the reason for my call and requested a return call from a manager. I looked up the office hours to AutoNation and saw they are open from 9am to 9pm Mon- Sat so I was expecting a call back that day, however I never got one. Honestly, this place isn’t worth the hassle- they have made it very clear to us they don’t truly value our time or business. **Update- the manager Hal returned my call on 10/31/19 apologizing for my trouble and then added that he was only able to find a 12 month agreement on file for us not an updated 24 month agreement. Annoyed, I asked if I could send him the copy we received from Tim Cline and he agreed- I sent it and never heard back.**

Erica Rogers Nov 9, 2019

My car broke down at work and was towed to AutoNation Ford on a Thursday. Before the tow company showed up I called AutoNation and spoke with Jake and told him what was going on and provided my contact information. I knew the car was arriving late so it would be Friday before I had a true diagnostic result. Friday at 3pm I called Jake to see what he found out. He asked me if I knew what parking spot number my car was parked in because the lot was large and he had not had time to walk all of them to find my car. He said he had been meaning to call me all day but never had a chance. Basically my car was lost. I finally heard from Jake on Saturday morning to tell me that the tech had my car the whole time Friday and that I needed a new fuel pump and fuel pump sensor. Fine. The part was already ordered and my car would be ready Tuesday. I asked for the price (normally when I use other service centers they would call me to go over the price before ordering the part and assuming Im ok with paying the price) and was told they didn't know and someone would call me. Wednesday morning I called the service center SEVERAL times and no one was answering. Finally, at noon, I called the sales side and a very kind gentlemen was able to take my information and have someone from the service center call me back. Once Ryan from the service center called me back (he was VERY nice and helpful and the only reason im ok with giving the 1 star even though the situation was HORRIBLE) and after a few minutes of looking was able to locate my car. My car was finished on Tuesday but no one called me. I also asked AGAIN for a total and was again told "ill have to find out and call you back.." He did call me back to tell me it would be $1242.00 to repair my car. If I would have known this total before, I would have asked for a second quote from someone else as I was not prepared to pay this amount (I did call a few dealership service centers and given quotes of $500-$700 to repair my car). Keep in mind, I found out this total 2 hours before picking up my car! Ryan was nice enough to pick me up at the car rental place and bring me to the service center. Once I arrived the manager, Richard, felt the need to let me know he was being nice and giving me $50 off of my diagnostic charge for the "confusion and problems" with my experience. This was also the first time I found out about the diagnostic charge, although i knew it was coming, thought it was a bit high at $120. Normally around $60- $80 is normal for a diagnostic. My overall experience with this place was ABSOLUTELY HORRIBLE!!! I will NEVER return and would NEVER recommend this place to my worst enemy. My car was literally LOST for 24 hours, no one knew the price for anything... basically, no one knew anything about anything and I was not impressed! I felt very taken advantage of. I felt like no one up there took me serious because I was a female. Not a happy customer and will not return.

Melissa LeClair Oct 15, 2019

First off let me start by saying if I could give a negative 5 stars I would and here, let me explain why... I'm no expert mechanic but I know how to change my own oil and tires and not a complete stranger to turning a wrench. None the less I brought my car into to address a clutch issue of which unfortunately without a lift, I could not diagnose %100 my self, HOWEVER I knew my issue was one of several clutch related issues and just needed conformation, a quote etc..Fast forward two days after being told Id here from the same day if not the next ( I understand any dealership can get busy) I then had to call in and hunt them down for the diagnose at around 2 o clock, this is where things get scary.. So after being on hold for over 20 minutes and shuffled around on the phone lines several times I finally get ahold of my assigned adviser, Joseph Disalvo. The first major red flag was when they told me they wanted to replace the clutch in parts and not in its entirety not only is this completely counter intuitive, its straight up highway robbery and some of the parts they wanted to replace were %100 functional.. Replacing the OEM clutch and supporting accessories would have been half of what they quoted me, not to mention I could also put in an after market, much stronger clutch and supporting components for a fraction of the price and this is not even counting labor! Brace yourself, things get worse! So clearly I decided on getting my car towed out of there ASAP! When I arrive Joseph Disalvo was with a customer I wait a moment and realize he may be with the customer for a decent while, so I excuse my self and kindly ask him for my keys and where the car is and he flat out ignores me and walks out. When he walks back in moments later I tell him, Excuse me once again but Ill talk me keys and car now please. He tells me to "watch my fu#*ing mouth" and creates a serious ruckus... At this point I've lost my patience and respect for him and the establishment as whole. But wait there's more hes so angry with me at this point he actually threatens with me violence, talks down to me in spades and basically spits in my face for lack of better words. Luckily I got my car out of there before things could get uglier , because at this point I didn't feel safe. Please Atlanta avoid this dealership and JOSEPH DISALVO like the plague! I understand not everyone's experience will be like this but Id hate for this to happen to some one again and get hurt. If he was that short tempered with me, I'm sure its not the first time a situation like this has occurred. O and the service manager never returned my calls to address the issue... Happy 4th of July Atlanta, stay safe and steer clear of AUTONATION FORD MARIETTA.

Nicholas Pacini Jul 4, 2019

First of all I know that when reviews are given there will always be someone to give a bad review over the simplest little problem. All dealerships will have some sort of problem. It's how they handle the problem is what matters. They treat you like gold when you are buying a car but when it comes to upholding a factory flaw you're screwed! I brought both of my 2014 Focus cars in to have recall done. Ever since I got the cars they have had the famous transmission problems from day one that Ford is getting sued over. I brought it to their attention and they flashed the programs on both vehicles. That didn't cure the problem with the shuddering and near stalling and lunging forward at stops. I brought it in again and was told it needed new clutch disks but they were on back order and they would let me know when they came in. That was back in 2015. I called several times afterwards and was told each time they were still on back order. Here it is in 2018 and first of September and I brought both vehicles in for a door latch recall. I asked about the transmissions again. The service adviser told me they keep the clutch disks in stock now because of all the problems with the transmissions. I was never notified when they had them. I got the recalls done on the doors but when it comes to the transmission issue I get left behind. Every time I called I would get their voicemail and leave a message explaining the issue. Give my phone number and never get a returned call. A couple of times when I did get the service adviser he would tell me he would call me back. I never got a call back. I took my vehicles to another dealership and hoping for better service but what I got was them telling me my mileage was just over the warranty coverage. I called customer service and still got the "We are sorry but your vehicle cannot be covered". I called the dealership and told them that Ford gave me the middle finger basically and I wanted to pick up my car. They said "Sure! That will be $90 for diagnostics". Next car I get will never be a crappy FORD!!!!

Steve Weaver Oct 15, 2018

I will never get my car serviced here again, not even for a simple oil change. I got my Evap Canister replaced at this location a few weeks ago and it costs me $500 (it would have cost me more if I did not price match their quoted price for the parts with http://www.fordautoparts.com- Yes, they will charge you 100% cost for parts even if its discounted on the Ford Part's website, don't let them play you). About a week later, I come back in because I needed an oil change and had also noticed my check engine light came on, which has never happened before. I was told it would cost $140 diagnostics fee just for them to tell me whats wrong with it, even though they just serviced my car the week before. I ended up going to Auto zone for a free test and sure enough I had a small leak in my Evap Canister. I came back in and brought the report to the service manager's attention. He told me I paid for parts and labor only, and that I didn't pay to ensure that the parts they replaced were in proper place or working properly (this thew me off guard and made me wonder why I even paid for their service to begin with). He said this was part of their business model and that he couldn't help me without paying a diagnostics fee. He still wasn't understanding or willing to go back and fix anything even though I told him what the issue was (which was related to the service they provided); not even after I already spent alot of money for them to get the job done correctly. I brought my car to this location to get it done professional and correctly, and yet, I am still disappointed about the horrible service. Not only do they halfway do the job, they also have very poor customer service. They do nothing exceptional to makes sure you leave with a better experience. It would have been nice of them if they could have simply fixed the very small leak on my Evap Canister because I didn't have a leak prior to bringing it to them. They are very unfair! I wouldn't be surprised if they caused this leak themselves just to get me in their shop spending more money. Save yourself the stress and take your money somewhere else where you will be taken care of, valued as a customer and treated with the nothing less than great customer service. Ford Autonation on Cobb Parkway is not worth it, don't even think about it or regret it later.

djval12 Nov 21, 2017

I had scheduled this appointment 2 1/2 weeks earlier as I have to leave my office for the day and work there in the showroom as it's so far from my work and home. I explained to the service scheduler in detail what was wrong...my back up camera was working maybe 40% of the time and now that I am so used to it, it is a very clear safety hazard for me, my passengers, and certainly those other cars around me in a parking situation. The woman was very focused and asked good questions. I explained to her that I felt sure it would need to be replaced, so asked that she have 1 ordered and in stock prior to my scheduled visit. I asked if she'd check with someone in the Service Dept. to ensure this could occur and she came back to the phone and assured me that in fact she would have the part at the dealership on the day of my arrival for the appointment in case full replacement would need to occur. When I arrived, it was clear that there were no notes to this effect in their system and he didn't he even know why I was there. Further I was asked if I had an appointment and it seemed as though that didn't even matter and no one seemed to know why I was there. I thought that was the whole reason for the appointment in the first place. I set up my laptop and went to work while the car was analyzed. As I fully suspected, they came back to me 2+ hours later to tell me that the camera would need to be replaced and that I'd have to bring the car back out again as the part would have to be ordered. I was very diligent in trying to plan ahead for this and ensure that the experience could be really good, but frankly I did doubt it all along. I will say that Chad Sanders was quite the gentlemen and handled himself admirably. When he came back to tell me that the part would need to be ordered and I'd have to come back, I was visibly angry as I had taken the day off to be there to get my car fixed. He asked with whom I spoke to schedule and to whom I asked to have the part delivered and unfortunately I hadn't written the woman's name down. He stated that the woman should not have promised anything of the sort. So, this wasn't his fault. I don't know how many schedulers they have, but it would seem that their system must track customer conversations with notes as I received at least 3 emails about the appointment and 2 reminder phone calls. I have to say that this whole debacle could have been avoided if there would be a rotation of scheduling responsibility for actual service/parts-trained employees could talk to customers because we are ignorant to this and don't know what's wrong with our cars, but I clearly knew that my camera didn't work most of the time and very likely needed to be replaced. I bought my car there and while very happy with the car, the purchase process took literally 3 weeks and was awful at best. I haven't gone back for any servicing there but use a private firm in town because I hear and see that the service department ratings are not good. Chad did reschedule me for next Wednesday, 11/15/17 and promised me that the part would be on-site the day I arrive at 7:30 and that the installation should be about an hour. I am hopeful that that's the case so I can then send in a very positive survey.

Carl Wooten Nov 8, 2017

We purchased our car on Saturday, 5/27/17. 1) The salesman was with us for the test drive and only allowed us to drive about 5 minutes and not on the road nearby to go 55 mph. When I turned to go that way he said that the traffic would be bad and just to go right and see how it handled on a slow curvy road. After we purchased it and started it to drive off of the lot we heard a knocking noise like a strut and returned to the office before ever leaving the lot. Herschel, our salesman, took us to the repair garage there and a mechanic test drove it. He said it definately was knocking, but they did not have time to look at it until Tuesday, 05/30/17 as it was Memorial weekend. I wanted to return the car but the general manager, Shawn Loydman, said that they would fix it free of charge if we would come back Tuesday afternoon. I was hesitant but we agreed. When we returned Tuesday we were told that it just needed to be adjusted. We test drove it and, once again, did not hear it on that test drive. Of course the noise returned, within a week's time. Mechanics say that you don't "adjust" a strut. We don't know what they did do to "fix it" but it appears that nothing was fixed. We contacted the dealership with no resolution. 2) We were told that they would run our credit and based on that score we would get a loan with a better rate than the standard 7.99%. When we didn't buy the extra car repair insurance being offered the loan officer was short and rude. We paid $4000 and needed to borrow $5000. We wanted a 2 yr loan but he set it up for 4 yrs at 7.99% although we found out our credit score was 846!!! He said we could make double payments to pay it off in 2 years and we could refinance it at a lower rate. So we went ahead with the loan. But when we applied for a new loan the Loan To Value was too high, even after paying $4000! I guess we didn't get such a good price for our vehicle. We like the car, but would not recommend this dealership.

concerned Aug 22, 2017

Concerned Aug 17, 2017

This was my second attempt to get my oil changed at this location. The first time I made an appointment but called before I went due to the holidays (glad I did). The person who answered the phone told me that the wait time was about 3 hours. I told him that I had an appointment but he said that they were behind. What is the point of making an appointment when you do not receive any preference? I was also contacted by a call center I believe about my missed appointment and I explained to them why I didn?t go and they were not helpful at all. The 2nd time I made an appointment and arrived on time, there was initially no one there to take my car so another employee had to go and get someone to help me. The employee then attempted to get my information but I told the employee that I had an appointment and that all of the info (car info) should be in the system already. He went to check some folders and I saw that they were empty and that they did not have any of my info. I felt that this is ridiculous and again, what is the point of making an appointment when you have to do everything twice?! After about a 1.5 hour wait, I went out into the service area to get an update and saw that my car was parked there ?for how long, who knows! I asked an employee was my car ready and he said yes, you can go and someone will help you on the other side. I was again infuriated because there is no telling how long my car was sitting there. No one called my name in the wait room or via phone. The straw that broke the camel?s back was when I was waiting to be checked out, the employee who assisted me had on headphones the whole time listening to music, and sporadically attempted to sing/rap while checking me out. Completely unprofessional and unacceptable! I?m forced to find another reputable place to get my service done. Lastly, I asked who was the manager on duty and the employee told me ?Curt?. Didn?t get a last name. He asked me if I wanted to talk to him but I said ?no? as I was pressed for time but I wanted to make sure I got a name and hopefully they will do better in the future.

RS Jan 4, 2017

You don't judge their service when you have no problems. An oil change is likely universal for all car dealers. It won't make one outstanding from others. The Gold standard and truth is tested out when you have a broken part! I bought a 2015 mustang and it is only 1 year old with just 10k miles on it. The AC is out and I sent it to the dealer and they "fixed" it. I got the invoice just in case. but they did not explain to me the problem when I asked at that point. Two weeks later, I was in a hot tub again in Hotlanta. I had to send it again to the dealer. This time it is more disappointing. They had to schedule me on a weekday which impacted my work. I tried to ask to change a technician to fix the car but they refused. How can I trust a guy who failed!! I know they won't be able to fix in a short time so I asked them to send me home. The service guy told me if the car was not fixed by the day, she would send somebody to pick me up and gave me another car to use, which did not happen!!! Another service guy called me saying that they cannot fix it by the day and probably have to wait to next morning, which did not work out. Next day, entire day, no body called me. I had another car to use so I beared with it. The day after next, by noon, God! I was the one who called them. You know what? They put me on hold for 20 minutes!!! I hanged and called again and again and finally got somebody. They told me the AC compressor may have another leak and they have to order another part and it is gonna be another week! Why did they figure out at the first fix? and I have to call by myself to know. They told me if I want the car I could have it back and send it back a week later!!! I cannot believe they let me drive a hot tub for a week. The first service guy promised to give me another car to use the first day but it never happened. All they love to do is to break promises. I started to think my car is a lemon.... If you are still reading, I appreciate it and will update this if things turned worse or better. Remember, this ever happened to me, it could happen to you. Thanks.

ironKingkong Aug 4, 2016

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Recent Reviews from AutoNation Ford Marietta

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