This is the absolute worst dealership I have ever been too hands down. I’ve been to two other Autonation dealerships that have provided great service, but this place is god awful. This is my second experience with them. The first, I had a steering issue. I dropped my truck off two different times for a week each time. In both cases they told me they couldn’t figure it out after keeping my truck for a week. No phone call after the first day or anything, and that’s after telling them I had to go back down south to go to work. During that same period, I had a warranty on my truck for 4,000 miles because I had just bought it. My backup camera went out and was covered by the warranty. They fought me tooth about this issue, finally after getting in touch with the other Autonation dealership I bought the truck from (they were great) they did fix that problem but it took another 3 days of arguing. That brings me to today. I am only here because I am still under a separate warranty and I don’t want to take the truck to a different mechanic because they could and would claim the warranty won’t cover an issue if it arises. So here I am for a simple oil change/tire rotation. I made an appointment for 4. It is not 5:45 and my truck has not been touched. What’s the point of making an appointment? This is by far the most unorganized and frustrating dealership I have ever dealt with. They don’t value your time in the slightest. I wouldn’t recommend Hitler to use this place.

Friendly folks. I would have given more stars except for the fact it took 4.5 hours to purchase the car.

Great service and very friendly

My vehicle went in on Tuesday morning for a factory recall and I didn’t get it back until Friday evening. They don’t offer any loaner vehicles during repairs so I was left without transportation for 4 days. I didn’t know what was going on for the first 2 days...there was a complete lack of communication and whenever I did get any info, I had to hunt people down for it. Next time I need service, I’ll try Wade Ford.

Excellent service all the way around! Mohammad Raees was one of the most honest, non-pressuring salesmen I have ever dealt with. The general manager and account manager were also a pleasure to work with. Ask for Mohammad as I've included his photo with my beautiful new Mustang I just purchased!

Ask for Gary! He was great.

Scott in finance was great Love my truck thanks Scott and team well done

Do not bring your car here! They lie, cosmetically AND mechanically damage your car, have terrible service are slow, lie, and mess with your personal belongings in your car. Oh and did I mention- THEY ARE LIARS?

General manager, service manager and service writer are unwilling to assist me at all after car being there for over a month. Was handed rental car bill for over $1,000 that I was told they would pay. Service manager hung up on me while I was trying to speak with him. These people do not care about customer service. They will lie straight to your face.

This dealership is full of disrespectful, lying managers. I had my car repaired here and had issues with not receiving updates, a timeframe, anything proactive. I was told they have only one transmission employee. Had to wait forever to get my vehicle. When I escalated to the service manager and GM, I was treated rudely, and both refused to do anything about my complaint. I will never bring my car here again and certainly will never purchase a vehicle from them.

Terrible customer service. Constantly lied about condition/location of vehicle and about warranty coverage. Extensive repair delays. Curbed the wheels.

Waited 3 weeks with no information on my vehicle other than being told it was “on the rack”. Customer service is the worst I’ve ever experienced with a dealership. Was told my rental was covered only for them to cover a 1/4 of the time I had a rental due to their failure to report delays and contact my warranty company. Tried to go through management to resolve the issue only to be told that I was out of luck. Never bring your business here. No accountability, atrocious customer service. I am in the market to buy 2 new cars and i will take my business elsewhere. They also damaged my vehicle (curbed my wheel). If 0 stars was an option i’d pick it.

Great service! JAMES TYLOR check every box I needed to get the truck I was looking for!

We've purchased and serviced several vehicles from this dealership over the years from Carl and Dean and have received nothing but great service from both.

Came in with my vehicle without scheduling an appointment (drop in) and they were able to quickly check and diagnose my battery issue. Gentleman by the name of Scott was able to take care of me without charging me anything. I was very impressed with him. I talked with another customer who was very happy with their service. Looks like I will try this Ford Service center now as my current one I'm not happy with.

Very nice people. The service took a bit longer than I was expecting. About 3 hours for an oil change, their inspection and tire rotation. It may have taken longer since the tire rotation was not originally scheduled and I requested it upon arrival. All in all very pleasant crew.

Best vehicle buying experience to date! Process was efficient, staff was amazing, and customer service exceptional!! Mo & Monty were the BEST!!

Our sales team was amazing!!! Arthur, Jamel, and L. Williams did what they said they would do! Great customer service all across the board

Purchased a 2018 Ford F-150 from here on 3/13/2021. The truck had a paint issue on the driver's side mirror that Terrance and the rest of the team agreed to fix. They said they would call me within 3-4 days to get it scheduled. I ended up having to call them and was told to come in on that Friday at 11:00 to get it fixed. Was told that it would only take an hour. Arrived on time that Friday only to wait 30 minutes to be told that they couldn't do it because the person who was supposed to do it wasn't there. They said they would get it rescheduled and would even come and pick my car up from me or loan me one in order to get it straightened out. They said they would be in touch before the end of the day. They weren't though and I had to call again on the following Monday to find out what the plan was. Terrance told me to come in on Wednesday (today) and they would get it handled. Arrived on time today to then be told that it would actually take 4 hours to handle and they didn't offer me a loaner or to bring my truck to me when it was finished. Was told that they were too busy. When I went to pick up my vehicle, there was paint overspray all over the trim. When I brought this to the Sales Managers (Terrance) attention, he told me that I could just bring it back another time to get the paint cleaned off. This would have made my 3rd visit for the same issue. When I spoke to the GM, he had the same attitude as Terrance. Poor customer service to say the least. It seems like their only priority is to sale a car, but not support the agreements that they make anymore than they have to. Add to this issue the fact that Montie with their finance team still had us signing loan documents 3 days after we left because he failed to have us sign them before we left with the vehicle. We signed them and sent them back to him in the same day. 3 days later, we get an email asking us to sign them again. I called him and asked him why we were having to sign again and he said we never signed the first ones. I very quickly pointed out that we had done it already. I love my truck, but I am very dissatisfied with the post sales service that I have received. Poor communication and organization with the sales manager and the finance department. Probably will not buy from here again.

Purchased a 2018 Ford F-150 from here on 3/13/2021. The truck had a paint issue on the driver's side mirror that Terrance and the rest of the team agreed to fix. They said they would call me within 3-4 days to get it scheduled. I ended up having to call them and was told to come in on that Friday at 11:00 to get it fixed. Was told that it would only take an hour. Arrived on time that Friday only to wait 30 minutes to be told that they couldn't do it because the person who was supposed to do it wasn't there. They said they would get it rescheduled and would even come and pick my car up from me or loan me one in order to get it straightened out. They said they would be in touch before the end of the day. They weren't though and I had to call again on the following Monday to find out what the plan was. Terrance told me to come in on Wednesday (today) and they would get it handled. Arrived on time today to then be told that it would actually take 4 hours to handle and they didn't offer me a loaner or to bring my truck to me when it was finished. Was told that they were too busy. Went to pickup the truck after repairs and there was overspray all over my trim. When I brought this to the Sales Manger's attention (Terrance), I was told I could bring it back another time to clean it up. This would have made my 3rd trip to them for the same issue. The GM shared the same opinion when I spoke with him. Customer Service is not their priority at all. It seems like their only priority is to sale a car, but not support the agreements that they make anymore than they have to. Add to this issue the fact that Montie with their finance team still had us signing loan documents 3 days after we left because he failed to have us sign them before we left with the vehicle. We signed them and sent them back to him in the same day. 3 days later, we get an email asking us to sign them again. I called him and asked him why we were having to sign again and he said we never signed the first ones. I very quickly pointed out that we had done it already. I love my truck, but I am very dissatisfied with the post sales service that I have received. Poor communication and organization with the sales manager and the finance department. Probably will not buy from here again.

My experience with the service department on my last visit was outstanding. Dean is a true professional. He has very friendly and is most helpful. He exceeded my expectations.

Do not take your car for this guys ! Terrible customer service!! They will make looks like everything it’s right they will hold your car for weeks! They told me 3-5 days to give my car back , after 9 days and a lot stress I got my car ....they will not call you will not answer your questions so you will be totally blind. Gary Baxter terrible customer service!

Had a recall. Called around and most places were back up do to parts or didn’t have a loaner. These guy put me in a rental and sent me on my way instantly. Did great on the repairs and it was in a decent amount of time.

It is to expensive . I got an oil change which cost $100 Then rotors and front brake pads. They charged me two Hours of Labor. My bill was $525.. This is a rip off. my steering wheel was shaking. I thought I had a major problem going on. I brought my car there. I feel like you guys took advantage of me because I'm a woman. I will never support you again. a few years ago I use my car warranty to get some engine work done. It cost 2 or 3 grand...you lost a good customer

My salesman’s name was Greg. He definitely went above and beyond my expectations. He exemplify wonderful customer service. He was thorough when explaining to me all of the features that were included in my vehicle. His customer service was definitely five star and I would recommend anyone in the market for a vehicle to him. I myself will also be a future customer.

They are robbing people with no gun! a complete rip off!!

Great customer service!!! I would definitely rate my experience there a 10/10...

They fixed it.

Your service department has had my car 3 weeks. There is a lack of communication from your dealership and the Ford Customer Loyalty program folks. I am caught in the middle and all I do is get put on hold and post comments on your Facebook page about poor service. This is ridiculous.

Looks like they couldn’t fix my truck plus they charged me for diagnostic

Bought a truck here on a few weeks ago and it took several hours to even get the deal done. A lot of sitting and waiting for a process that shouldn’t take that long. The staff just seemed to be sitting around and shooting the breeze. Got to the dealership at 5:00 after they brought a truck in from another location and finally left at 9:00 pm. They had agreed to repair the paint on the driver side mirror as it was damaged and told me someone would be in touch within a couple of days to schedule that. It was 4 days later and I had to call them and not to mention their finance guy still had us signing paperwork 3 days after we had left with the vehicle because he failed to have us sign it while we were there. Was told to bring it in on that Friday and it would only take an hour to repair. Got there on that Friday and after waiting for 30 minutes, Terrance the sales manager came and told me that it wouldn’t be repaired that day because the person who does it wasn’t coming to work. They said they would be in touch by the end of the day to reschedule it and arrange a more convenient way to get my vehicle since I don’t actually live in Marietta. They ended up not contacting me and I had to contact them the following week. Was told to bring it in on Wednesday and they would get it handled. Brought it in and was told that it would actually take 4 hours to repair, not the one that I was originally quoted. Was told that they don’t have loaners and that I could bring it in another time if I wanted. I told them to go ahead and take care of it because I didn’t want to drag this out. I asked them to bring the truck to me at my office and Terrance said he would do his best. When the vehicle was done, Terrance called me and told me that he was too busy to have someone bring it to me. I had someone bring me to get it to discover paint overspray all over the black plastic around the mirror. When I brought this to Terrance’s attention, he acted like it was no big deal and told to just bring it back another day so they could clean it up. I told him that I couldn’t believe they were going to not correct the problem before I left, but he said that is all he could do. I left and called their GM a couple of days later to find out that it is actually the attitude of the entire company because he acted like it was no big deal either and said he couldn’t believe that I reviewed them before contacting him. He told me to just bring it back another day and they would take care of it. I do not recommend this dealership if you are looking for quality service because it isn’t what they are going to provide. They only care about selling cars and then they don’t care what happens after that even if it is a mess that they created.

I went there and no one attended to me. I had to approach the staff and the customer rep didn’t even try to inquire on what I needed. After numerous attempts I left the location and went somewhere else to get my oil change done.

I made a 10:00 AM appointment well in advance for an oil change. I arrived early, my truck sat in the service lane for 30 minutes while I watched half a dozen or so service technicians standing around eating breakfast and talking. At 10:35 the service advisor came to me and shrugged and said no lifts were available. I had to leave without getting the service done. My buying experience here was great. Service experience was not.

I have been taking my cars to Gary at Team Ford for over 15 years and he is absolutely professional. It gets me in and out in a timely manner, and ensure my car maintenance is up to date.

I had a wonderful experience purchasing my car. The salesperson was great and even the finance person was awesome.

Greg Collins was instrumental, in finding the perfect car for me. The Ford EcoSport, I love it!!! Top of the line customer service with a competitive and affordable price. Over all the best experience, I couldn't be happier. Thank you to Greg and Autonation of Marietta!

Very good experience, from sales to the sales management to finance. Top Shelf-ultra professional. Customer First Culture is fostered here.

I had a good experience at Auto Nation recently. I worked with Greg Collins and I didn't feel rushed, or pressured. He listened to exactly what I wanted and delivered. I am so happy with my new car. Thank you!

After taking an appointment for Monday where I described the problem (break fluid replacement and battery change) I left my car at the shop. 4 days later , after calling 3 times, I am told that nobody looked at my car , that 8 cars are in front of me and that it will most likely not be looked at before Monday. This is not the first time I have issues with this shop and especially with the representative I was assigned. I kept going because that guy is old and I wanted to give another chance. Craziness is doing the same thing and hoping for a different result.

Horrible dealership. They will not be willing to work with you on anything. The GM does not care about your problems and will be very condescending to you. I went out of my way to fly from Minnesota to buy their car. When I got there, the 3 out of 4 wheels were curbed, two dents with one down to the metal, they did not bother to clean the inside or out, and disregarded me when I brought these issues up. If getting used, lied to, and cheated is your thing, AutoNation Ford Marietta, GA is the place to go!

Brought my car in for a recall issue on a Friday morning. The car was not available for pick-up until Monday afternoon and was told recall issue did actually not impact my vehicle. I was also not offer a loaner car for the entire weekend. I expect better service that this.

After the service was completed I was billed $100 more than quoted. The discrepancy was addressed and corrected but the "computer mistake" left a negative impression.

They did a great job abd get me what I wanted a Porsche Panamera with low miles in great condition!

First truck I looked at was the one I bought. After days and days of looking. Other places kept me waiting to see trucks, that hadn’t even been cleaned or I would look at and say “yeah right” not for that price. Should of came here first.

I have been going to AutoNation Ford for the past five years for my vehicle needs. Even though I have a Benz and a Honda. They are fast, efficient and have reasonable pricing. Also the best part, friendly service men!

Easy, consistent service. Always go here for my oil changes and car maintenance

Great service

Muhammad Raees-Salesperson I arrived at your dealership at 8:55 this morning for my 9am appointment that I had scheduled and you had confirmed 3 times this week.. Absolutely no one was in the showroom-not even a receptionist-but that’s ok as my appointment with you was at 9 am. At 9:02 the receptionist walked to her desk. I stood there for about 3 minutes waiting for her to get settled. She did not acknowledge me so I walked up to her and asked for you. She told me you were not scheduled to come in until noon. She asked for my name and said I wasn’t in “the schedule.” I then asked what was I to do? She said I’ll call for a “sales manager.” A couple minutes later a guy showed up and asked what I was there for. I said to test drive and see the Mustang Mache E. He looked a little puzzled and said ok, I’ll be back in a few minutes, Ten minutes later no one showed up and I went back to the receptionist. She didn’t have any information and suggested I take a seat in the waiting room. Another 5 minutes goes by, with no follow up from the “sales manager” or the receptionist. I left and went to my car. Then a nice salesperson, also named Muhammad, came out to apologize and asked what I was there for. When I told him that we were there to see and test drive the Mustang Mache E, he said that the only Mache E. that was available was sold, but we could look at it but of course not drive. In summation, you failed by not showing up as scheduled and not advising me that a Mache E was not available for a test drive; the receptionist failed by not being helpful, the “ sales manager” failed by disappearing. The only bright spot was the other salesman, also named Mohammed, who did the best that he could do to try to help a terrible experience.

Muhammad Raees-Salesperson I arrived at your dealership at 8:55 this morning for my 9am appointment that I had scheduled and you had confirmed 3 times this week.. Absolutely no one was in the showroom-not even a receptionist-but that’s ok as my appointment with you was at 9 am. At 9:02 the receptionist walked to her desk. I stood there for about 3 minutes waiting for her to get settled. She did not acknowledge me so I walked up to her and asked for you. She told me you were not scheduled to come in until noon. She asked for my name and said I wasn’t in “the schedule.” I then asked what was I to do? She said I’ll call for a “sales manager.” A couple minutes later a guy showed up ad asked what I was there for. I said to test drive and see the Mustang Mache E. He looked a little puzzled and said ok, I’ll be back in a few minutes, Ten minutes later no one showed up and I went back to the receptionist. She didn’t have any information and suggested I take a seat in the waiting room. Another 5 minutes goes by, with no follow up from the “sales manager” or the receptionist. I left and went to my car. Then a nice salesperson, also named Muhammad, came out to apologize and asked what I was there for. When I told him that we were there to see and test drive the Mustang Mache E, he said that the only Mache E. that was available was sold, but we could look at it but of course not drive. In summation, you failed by not showing up as scheduled and not advising me that a Mache E was not available for a test drive; the receptionist failed by not being helpful, the “ sales manager” failed by disappearing. The only bright spot was the other salesman, also named Mohammed, who did the best that he could do to try to help a terrible experience.

Greg Collins always come through. Let's face it, sometimes we consumers can be a difficult lot to deal with but Greg is always courteous and takes the time to make sure the customer leaves happy and with keys. Here is the most important thing: Greg Collins is there for you after the sale is complete no matter how long it has been since the initial transaction. As long as Greg is with AutoNation Ford, I will send him referrals!

Bobby Jones was our salesman and did a fantastic job for us. About as smooth a car search and process as a buyer could ask for. I would definitely recommend him and the AutoNation Ford Dealership

My experience yesterday at AutoNation Marietta for was amazing they went above and beyond to help me purchase a new vehicle I got exactly what I want it the man who help me Lenix Williams was outstanding and his customer service he walked me through it like a baby I am very proud to say I am the owner of this new vehicle also Everyone there was friendly with their mask and was following the CDC guidelines thank you so much AutoNation Ford

Awesome Service and friendly personal

I had a great experience purchasing my car from AutoNation Ford Marietta. Greg Collins was super helpful and low-pressure, providing easy to understand quotes and clear answers with absolutely no sales gimmicks. I would definitely buy a car from him again!

Great experience recently purchasing a car from AutoNation Ford in Marietta. The sales staff and manager were very courteous and professional and negotiated the terms of the sale with clear answers and no hidden surprises. Everything went very smoothly. Highly recommend to others.

Worst car buying experience ever. Sales staff seemed clueless on how to make a sale that didn't take several hours. We arrived at 11:30am, It took them nearly an hour to even get me a test drive (I had reserved the car online and it was already sitting out front waiting, but apparently they don't like to be expedient about anything here as you will see). I wanted to see what I could get on a trade-in so they took my vehicle to appraise it. They then held my keys hostage and would not give them back, even when I said I needed to leave to get my family lunch. Holding them hostage is not going to make me want to buy a car. After we finally were able to get lunch at 1:30pm and came back around 2:15pm, it was still a long waiting game. At 3:10pm after waiting for almost an hour again, with nothing happening, no paperwork, nothing, I used my wife's set of keys (they still never gave mine back) to load back into our original vehicle, so that I could drive her and my kids back home. This finally got the attention of the sales staff and they came running out to find out what was happening. I returned to the dealership at around 5:20pm and then actually did fill out some paperwork finally. I thought I was about the experience the fast, simple buying process that AutoNation brags about. I was wrong. I did not leave with the vehicle until 2 hours later. I was paying with a check, no financing involved, there is no reason for the delays. Once I finally made it into the financing office to sign the contracts and pay, it took about 5 minutes. The rest was waiting. I really wish we did not like the vehicle. I would have left before the test drive even started given the amount of waiting we did. We like the vehicle we purchased so far, but this dealer get 1 out of 5 stars. I will try to avoid any further interactions with them if at all possible. It wasn't just me because when I went back that evening, one other gentleman that was being helped when I was there earlier, was also still there. They need a better system.

I was given a great price

I get my SUV serviced here only! Raymond is amazing! He’s clear with his communication and is honest with what my car needs. Overall the service team here is great and gets things done in a timely manner!

Poor service and overpriced for labor. Did not enjoy my experience at all. My vehicle was worked on for 4 months only received 2 call backs during the whole time. Get a Toyota.

Yes ! Of course 👍🏻 great service

I bought a nice SUV at an ok price but the dealer has to fix something on it & they say they are "Waiting for the part to arrive" & I have had my car 3 months now & they still have not fixed it! As soon as they fix it, the rating will go up!

Mr. Reuben did an amazing job! Very informative and professional.

Nice timing best atention. It was the best thanks to mister dean. And thanks to autonation ford marietta

Worth the drive. Service department is miles ahead of Wade Ford's.

Gregg was the best! Autonation put me in my new F-150 for the best price and did it with ease. Only a few hours and I drove off with exactly what I wanted.

Mr. Collins has been nothing but a true pleasure to work with.This man is True trustworthy guy not someone just trying to make a vehicle sale.Saying the least,if I could buy all my cars from Me.Cooking from this day forth then that would be fine by me

My first time buying a car from this dealership an it was wonderful.The staff is not only professional but more along the lines of friends an family.The follow ups to there response time an just everything was amazing.Mr G. Collins made me feel like I was a very important customer.This is what a dealership experience should feel like.

The process was lengthy but The salesman at Ford are all awesome. This is my second car with Ford Marietta and it’s a reason why I choose to keep coming back. They make sure you are well taken care off before walking out of the door. This time I worked with James Taylor and he was great from beginning to end and made sure all of my questions were answered. There is nothing bad I have to say about anyone there, even the receptionist!

Great service and respect by Gary Baxter.

1. They won't answer or call you back 2. they will rip you off in ways that u would've never thought possible 3. Tried to sell me a car without getting emissions done 4. took 3 expensive eco sport tires off my car saying the tires didn't match when only 1 wasn't matching and replaced with 4 cheap tires (wrecked my car a week later) 5. takes days to do the simplest fixes and they will give you lip when their wrong 6. Gave a test drive to someone in my car the day before purchase, which left a chip in the windshield and tried to cover it with a sticker. 7. they tried to deny paying for my rental and I had to personally dispute it with them after the guy at enterprise said they do this all the time, at this point I was pissed. 8. GO ANYWHERE ELESE!

I looked and looked on online for a truck, and then, on my way home stopped in here. I told the salesman what I was looking for, and he walked right to a recent trade-in that was exactly what I was looking for. I came back for a test drive and they let my mechanic run a diagnostic on it, and look it over. After a test drive, it was evident that the only issue was an alignment which was taken care of that day. I came back the next day and put a deposit on the truck. Buying a truck is never "fun", but these guys were no-nonsense, and got it done for me. Very happy with the dealer and the truck.

Took an appointment and got my vehicle serviced on time. Nothing fancy but it was done right

Greg Collins is incredible!! He was able to make the process of selling my car the easiest and smoothest ever!! Greg was very personable, listened to my needs and helped me get my car sold in no time. Thank you so much Greg you are a rockstar!!!

Showed up @ dealership for a diesel oil change & tire rotation. Everyone From advisor to tech very pleasant

I always ask for Gary when I bring my car in for service,he is very knowledgeable and willing to help.

Saw a truck online I was interested in. Spoke to intenet sale guy Greg. Who basically tols me anything to get me down to the dealership. After 3hrs of my times was wasted. Greg and Sale Manger both come out office to lie some more. I was ready to leave but Greg took my van keys ( kinda like I was held hostage there while they lied and trying to figure out numbers). They tired getting me to look at other vehicle which I was not interested in. Once they saw my facial experience towards their ideals they knew that lost the sale. Greg goes away leaving me there to help another person shopping with out even making sure I had my keys and things. He just got up said Ill be back and never came back . I texted him to ask where are my keys so i can leave...He went to get them then told me to call. So I want to say please use someone else beside Mr. Greg.This was the worst experience ever!!!I took my money somewhere else got the same truck.

Great Service and quick!

performed perfectly

I went in to purchase a vehicle that I prior to had done my research on and the process still took a while. I had my own financing so I believed it would cut the car buying process shorter...boy was I wrong it took us 3 hrs to get the vehicle. The Finance Manager Montie became irritable very quickly after he noticed we weren’t interested in any other offerings. James Taylor the Salesman was professional and swift about completing tasks.

Went to get a used mustang EcoBoost but Artur told me that its better to get a brand new one. I got a car of my dream because of him. Artur was very professional Thank you!!

I was had a busyness with AutoNation Ford a 4 years ago....and I’m did again...I’m very happy my seller Verley he’s so friendly....and the team so good!!!

This is the 2nd car we have bought from them mr.Greg Collins is the man. He has help me and my family more then I can say he makes you feel like family. We will always drive 3 1/2hrs to have him be our sales man.

An issue with the front wheel drive system on my 2010 F150 suddenly appeared. I called AutoNation Ford in Marietta and they scheduled me that afternoon. Within 24 hours they diagnosed the issue with the integrated wheel ends and associated vacuum system. They clearly communicated what was needed and then made the repairs the same day. It was an excellent service experience. Ruben Hernandez was a pleasure to work with. Highly recommend.

My experience at this dealership was very subpar. The only good thing that I can say about the experience at the dealership was I was able to schedule a service appointment on a Saturday, for Monday morning at 9 AM. Where this dealership failed completely was customer communication. Coming around to almost 3 o’clock my vehicle sat out there all day without being looked at (in the express service) with no updates no timeframe nothing.

Well, the service was fine once my car actually got worked on... but I made an appointment for 7:30 am and your guys didn’t touch it for over 3 hours (I know because I sat there in the waiting area watching it do nothing) The recall fix itself and the oil change didn’t take much longer than expected. I think when one makes an appointment, there is a reasonable expectation that the work will start timely. Not three hours later. It would have been better if I had been told when I made the appointment that you actually didn’t have time to work on it- I could have made an appointment time for later. Unfortunately, this has been my experience every time I come to autonation (periodically over the last 20 years). It’s the reason I don’t come to your shop more often for maintenance- a visit for the most easy thing takes half a day minimum and making an appointment is pointless. Adding aggravation was watching other customers come and go while my car just sat there. I understand recall work is not really a paying gig and perhaps low priority, but I also paid for an oil change too- meaning that you got paying work along with the recall stuff, and that should count for something. Gary is great. He is always nice and very polite. But regarding the rest of the process I can’t say that I am enthused to come back at this point.

We had routine maintenance done on our 2015 Mustang, as we had several times before. Everything went well, but my son reported smelling burning oil as he drove home. The next morning there was oil under the car on the garage floor where none had been before. We were concerned something might have gone wrong during the oil change and it took three days to get the service department to take a look. Once they did, they cleaned up underneath and added dye to the oil to try to find leaks later. The engine seemed fine...maybe some spilled oil....not sure. Everything seems resolved.

Greg Collins took care of all my car needs and made it super easy. I am very satisfied with my new vehicle. It was everything I expected.

Greg was informative without the hassle. My husband and I were very comfortable working with him. It was a great sales experience. He was awesome to work with.

As with every vehicle service is eventually required. Over the years the Marietta, GA. AutoNation Ford dealership has remained consistent in its professional approach with a personal touch. Gary Baxter has been my service writer for years through several different F-350 trucks. His ability to make you feel like family and communicate with both the service techs and the customer is as good as it gets. I am never disappointed with the service I receive, the quality of the work done, and the condition of my truck upon receiving it to put back into duty. Any dealership can sell a vehicle but providing high level customer service and support wins the day! Gary and the rest of the service team at AutoNation Ford in Marietta do just that...and it is always appreciated as my truck is a big part of my livelihood.

Mohammed's work was friendly and efficient. The online offer process was quick, easy and accurate. We would post 5-stars if we didn't have to wait almost an hour for the check to arrive. There's room for improvement if it takes over two hours to sell a car after terms are agreed.

I had the pleasure of taking my car for a recall fix to autonation ford after they confirmed they had the parts to finish the task. They kept the car for five days, didn't touch the car. Recalls are not money making tasks but they do get paid from Ford. Very frustrating. They didn't even bother to give a reason.

Professional service. Greg has been on point at every step of way.

I had a very good experience here. Artur Akopian was my salesperson and he was the best. I found the truck I wanted but it was at another dealership 30 mins away. Artur drove out to the other dealership and brought the truck back. He was incredibly thorough in helping me find exactly what I wanted. I also traded in my old truck and Artur stayed late to help me transfer belongings from my old truck to my new one. Best salesperson I've dealt with (and I currently work in sales management!). Monty in finance was also great! Monty helped me get a low rate and the financing terms I was looking for. Lastly, Scott in service provided me with a ton of help when I initially thought I was going to keep my old truck. Great place and great people. Thank you ANF!

I purchased my car from Autonation Ford Marietta last week, and I could not be more pleased with my car buying experience. I had been dreading it because I do not like the haggling process that you experience at most dealerships. I arrived at the facility and the first thing I noticed was how clean it was and everyone was wearing masks. I was greeted by the GM, who then introduced me to Mr. Rodney Hunt, my sales associate. Rodney was very professional, personable, knowledgeable, and provided excellent customer service. I did not feel pressured into a sale. He listened to what I wanted in a vehicle and what I was willing to pay. He found exactly what I was looking for and within my budget. The paperwork process was very easy, and the rest of the staff was professional as well. This is a great place to buy a vehicle.

We had our mustang diagnosed before coming, the mechanic said the keyless entry was draining the power. After we dropped it off they came back saying it was the stereo and charged us. We took it to a mechanic to take out, yet it was not the source of electric short as we first informed them. My wife tried to call in to get her money back for the bad diagnosis yet after 2 hours still couldnt talk to anyone. We took the car back for rediagnosis, yet had to wait extensively long as only one actual person was working. Still havent solved the issue. Update (after the business replied below, I cant seem to reply afterwards): One month later after our first false diagnosis they now tell us that "they couldnt fix it because they dont have the parts any more" ... yet failed to say which parts ... aka they have no idea how to fix it. So basically they just gave up because they couldnt figure it out, but were happy to take out money and time. I'm sure if you buy a new car here you will receive the greatest service, just dont come back with any problems looking for help.

Great service by Gary Baxter. Completed my oil change in a timely fashion. Wore a mask to respect Covid protocols and suggested service with clear costs and time implications. I really appreciate recent service visit for my 2013 Fusion. Thanks!!! Would definitely recommend.

Just bought a 2020 Ford Escape and the experience was great. Bobby Jones was our sales person and went over and above to make the experience easy. No pressure, just helpful. GM, Jerry, came by to thank me and make sure everything had gone well. My payment was a bit unconventional and everyone was very flexible. I highly recommend AutoNation Ford! Ask for Bobby.

I have found that the Service Department at Autonation is always a good experience. Dean has great customer service skills.

Sales is great but service is horrible. Took vacation to deal with oil consumption issue on 2019 f150 came in at 7am sat til 1:30pm no one briefing me at all had to keep asking what was going on. Then come to find out after I left didn’t change the oil or mark dipstick tube. Dean Whitmire said information of work would be emailed followed up twice no email. Filed complaint to Ford about this going to another dealership for service. Worst service I’ve ever received will not be coming back do not recommend poor communication.

This was my first time buying from the dealership and I was very happy with the results. Greg Collins assisted me with the purchase of my 2016 ecoboost convertible. He actually cares if the customer is happy with their car and doesn’t look at you as another number...highly recommend him if you ever go.

I purchased a mustang from Greg Collins last week and it was the best car buying experience I have ever had. Greg was awesome from start to finish he made the process so easy and got me into my dream car.

I would give them 0 if there was an option. I bought used Toyota 4runner and signed all the documents including financing . The car was located somewhere in IL so they said they will bring it to Atlanta and deliver me in 6-7 days time. For the next 2 days after buying the car, i saw the car shown as available on their portal so i called the sales guy to ask on what's happening. The sales guy replies to me that the car is not available and he can't do much. The car disappeared from their portal. Terrible experience. Won't recommend anyone to buy from Autonation. Don't trust them.

Great service and friendly advisors! They found the issues I was having with my Ford Explorer and provided a resolution as soon as possible. Will allow them to do other repairs in the future.

My brother bought a mustang from Mr. Greg Collins, and I went in today and got the same car with all the help of Greg. Thank you for making the numbers work for me. I’m so excited for my new car!

The people working at this dealership are so nice! Greg Collins was amazing. He got me in my dream car, and the finance department did everything they could for me. I’m young and it’s hard to get a mustang at my age, but they made it happen today. Thanks so much!

Greg Collins helped my get my dream car today. He’s so nice and helpful. I’ll be forever grateful! He’s the best in my opinion. Thanks!

I was from out of town trying to get home when i broke down they got me in that day and got me rolling without trouble!

Greg Collins was super nice to work with. Very helpful with getting the job done!

Mohammed Raees was a pleasure to work with. He showed us exactly what we were looking for and went out of his way to bring in vehicles from other locations that fit our needs. He made himself available on our schedule to test drive. And he was very responsive, knowledgeable and not pushy. We left knowing we were getting a good deal and didn’t have to negotiate because we knew it was already the best price. We were happy and would recommend him to anyone!

I came in on a Sunday, and After the long hours of discussions and Information about my Ford. I left the place with my New Car and satisfied with the results.

Great service everytime I go.

Super friendly staff! James took great care of me and made sure I got exactly what I wanted.

I went up there to buy a car. They were nice, and wanted to sell me a car. The car had a light gray interior instead of black like advertised. There were a couple of other cars mislabeled also. I can't buy what you don't have and people can't find what you have to sell it your data is not correct.

Todo bien solo toman demasiado tiempo para un cambio de aceite Everything is good they just take forever to get oil change

Follow through on their promises and made the drive out worthwhile. Greg and Monti were especially helpful in correcting discrepancies and making the car shopping experience very easy and far less irritable than some competitors can be.

The company is great when you go in there to purchase a vehicle but the minute you need to have it worked on, or need help with anything financial they can’t seem to be reached. I needed to cancel some policies and I called several times getting the same excuse that the person was busy and then I left several emails and it took about 5 days before I got any help and then I messaged again to get an update and still have no heard back! Very unprofessional! And the thing is I went down there in person bc no one would answer the phone and they’re not busy so why they can’t seem to answer the phone is beyond me. Just go somewhere else bc they obviously just want your money and once they have it they no longer care about you!

I have called twice about an extended maintenance agreement I purchased on a new vehicle from Autonation Ford Marietta. I spoke to the Financing Department each time and was told they would get back to me. Weeks later no response from either call.

I live in MI, and there are no Auto Nation Ford in there. Since I have pre-payment of oil change service, I came to get the service done when I visited ATL. The staff are great! This was the second time I came. And I?ll come back again.

Lennox and Jasmine took my simple desires and made it happened. I’ve been looking at getting a Ford F-150 in the color and interior that I’ve dreamed of. At first I thought that I would have to settle for less but the Auto Nation team made it happen. Thanks for my new truck with the features that I wanted. I also commend Lennox for seeing that all of the other promised services and package we’re getting done in a timely manner. Great job!! I will be sharing my great experience with others.

everyone was knowledgeable and professional and not pushy

They took good care and listened to what I wanted. They meet my needs and more.

Poor customer service. I went to get an oil change and was never acknowledged. I waited 10 minutes for assistants before going to the front service desk. Another issue I had was when i came to pick my car up, the keys were in the car and easily accessible to anyone.

Lennox and Terrance were great! I came in with low expectations on whether I’ll find my new car, but they were very informative and helped me find the perfect car for me. Also want to give a shoutout to Steven Bernstein, he helped me get the best interest rate I can get and also provided some very useful information on insurance and service contracts. I highly recommend Autonation Ford Marietta

I am from Minnesota and they had the car and trim I wanted, 2015 Focus ST. I inquired in late September and was willing to fly out to buy it. My salesman, Lennox, wanted the sale in September so I figured that was fine. Paperwork was overnighted there and back. After looking through the listing, pictures and face time calls on the car, everything seemed to check out. I was notified that my car was hit in the lot and my pickup was delayed by a week to repair needing me to get a new flight. When I got to the dealership I found out 3 of the 4 wheels had substantial curb rash, a dent on top of the roof/ B pillar, and a dent in the rear driver panel down to the metal. I asked Lennox about possible repairs and he said it was not worth it as it was a used car. He knew I was stuck as I had purchased the car already and that was my means of getting home, 1,200 miles away. The damage was not disclosed in the pictures or during the call or at any point in the purchasing process. The price did not reflect that. The price reflected a car with no damage. Along side that, the car was filthy with grease, stickiness, and dog hair all throughout the car. The exterior was dirty from sitting for a week. I have detailed for 5 years at various dealerships and that job was have gotten me fired. As I was leaving I did one last walk around and saw there were no temp tags. I could not get a hold of Lennox at the dealership and had to find another salesman to get me tags. I reached out for two months in October and November to find a resolution to the damages not disclosed on the car with no response. I emailed corporate customer relations and did not hear back for a month and followed up with another email at the end of December. Finally, Jared Metcalf, the General Manager of AutoNation Ford Marietta reached out about what was going on. After relaying my issues and concerns mentioned above I was completely disregarded. All he had to say was that I was responsible for any repairs and that they are not paying a dime to fix anything. He denied that I was lied to with the damages despite them never being disclosed. I was a first time buyer and was taken advantage of. I would not recommend working with Lennox or Jared Metcalf. This has been an ongoing issue that has been yet to be resolved. I have been disregarded, taken advantage of, and lied to.

My experience with you all have been very disappointing to say the least. The past 4 times I've been there I've experienced unprofessional service and failure to complete a simple oil change in a timely manner. Each time I made sure to set an appointment and unfortunately I would end up staying there a minimum of 3 hours with me being the only customer being serviced at the time. Overall, my experience with you all have been beyond disappointing and I will be taking my business else where.

I’ve been going to this place ever since I’ve purchase my car. So 5 years. I have always went to Scott for my needs. This last experience was the worst service I’ve experienced in this place! To get to the point I took my vehicle in for service due to my engine light on and my car shaking. Right off the bat Scott says I need a new battery... I explained ... That’s not why the car is shaking sir.. now he test the car and advise me what’s really wrong. Come to find out you throw more issues on top which is expected so i digress. He gave me the total it will cost to fix & I said okay! I didn’t expect to spend that much however it needs to be done . So go ahead and take care of it.. I asked when will my vehicle be ready. Said 1pm. I’ll call you. 1pm came no call... so i call at 4:40 to check no answer...left a msg .. So now it’s Saturday night i have to make transportation arrangements. Sunday they are closed ... Monday morning I called. No answer. Called again left a message before lunch... no answer or call back. Finally now I’m upset. I called this time asking for the manager. NOW! all of a sudden Scott my Advisor wants to jump on the line. I asked why did you not call me to let me know my car was ready. I’ve been calling non stop. Now Scott lies and said I told him I didn’t have the funds and to leave the car there till i get it.... what?!?!?! What sense does that make? When we originally talked about picking up the car Saturday at 1pm. You’ve seen my calls sooo that makes no sense! He got upset that I was upset and Scott the ADVISOR, hangs up on me! Soo this is Fords Customer Service ?! So I took off work today to speak to the manager. Nick Dudley who clearly showed he did not have a care in the world. I have received no apology nor compensation for this situation! Told me there is nothing he can do..... in my opinion If was WHITE I strongly feel the outcome would be different! I do not recommend this place!

My experience purchasing a car from Autonation Ford Marietta was excellent. Working with Jarod Harris was an absolute pleasure. He was extremely patient, very knowledgeable, and professional. Most of all, Jarod no-pressure style made me feel at ease. I will be returning to Jarod for future car purchases and highly recommend him to anyone.... Excellent Experience!!!

Purchased a used minivan here in late Sept and I could not be happier. Mr. James Taylor and the entire staff were friendly and helpful, the car was immaculate and they made the buying process so easy. Nobody was pushy. They gave us the time to play around with all the car features and were very knowledgeable. Would definitely recommend others stop by when ready to make a purchase.

Jasmine and Odessa was great! Found car online made appointment to test drive. Jasmine had everything ready when I got there. When I returned the next day, the process with financing was fast and easy. Odessa had the vehicle clean and ready to go. I'm very satisfied with my purchase and the friendly folk at AutoNation took the stress out of car purchasing.

We were on a trip to Florida from Missouri and heard a noise from under my 2000 Ford Excursion, popped in here to see if they could take a peek and they got us right in with a test drive and put it up on the rack for inspection. With a minor repair and a clean bill of health we were back on the road! Very knowledgeable and courteous!

Clean location. Professional staff. Easy process after deciding which car to buy.

Very friendly and helpful. Worked with me to arrange a loaner due to long repair time period.

Amazing staff, Arthur was extremely helpful. Tahir, further followed up on all my questions and concerns and Lermedeyo made the financing process effortless and simple. Will be back here for the rest of our fleet vehicles.

I would have to thank Autonation Sales person James Taylor and Jamel Carter Talbert and Montinez Johnson Sr. The finance manager for making my shopping experience the most pleasant especially after spending the last couple of months going from dealership to dealership being rejected or getting outlandish offers for a Jeep Grand Cherokee. James and Jamel went above and beyond in getting me the vehicle that I truly wanted while Montinez did the most incredible job of getting me the best deal possible. I will definitely be recommending Autonation Marietta and they're amazing staff to my friends and family from now on.

I have been getting my Ford F-150 truck serviced by AutoNation Ford in Marietta for about 4 years now, and it is the best serving experience I have had by anyone, anywhere. Not only have they provided me with excellent repair quality, timely service, and great rates, their customer service team is outstanding. They have gone out of their way to accommodate me, at times under unusual and stressful circumstances - Dean Whitmire, Scott, Jimmy, Kendall... and others whose names I can't think of right now - they are the reason I bring my business there. I trust them and at this point feel like my "truck family." I will gladly recommend them to anyone with the highest of assurance for a great experience.

Quickest and easiest car buying experience. Ever.

So, in October we purchased a Charger from Aldridge. There were issues with the car that no one communicated. Now here we are months later, and Jerry, the general manager, Is calling asking about personal paperwork from my co-signer. While explaining that I don’t have their personal information and they should have their financial dept do their jobs, he tells me to “shut the f* up because he’s trying to talk” I am completely shocked right now. I would like to speak to someone above him ASAP. This is unacceptable for him as a general manager. And I also want to be clear that, even after he spoke to me in that manner, I still got him what he needed. Disgusting. Can I also add that he threatened me, that he’d have a truck “come get his f*ng car.” Over personal information that again, was not mine, and I could not access immediately.

I made an appointment to get my oil changed and tires rotated. I arrived about 20 minutes before the appointment. I was told it would be about an hour and a half. I thought that sounded like a long time but ok. 2 hours later my truck was still sitting where I parked it and then the service tech called and said it would be another 30-45 minutes before they could even take it back. I purchased a service plan when I bought the truck from Auto Nation Ford in Marietta which is where I was trying to get an oil change. I feel that I have been ripped off. No one has ALL DAY to wait for an appointment. They should just say “ You can drop it off if you want to and we will eventually get to it. Or don’t we don’t care. “ This is how I feel about the experience. Who do I contact to get my money back for my service contract? I know no one will read this at the dealership and even care. It will be considered just another person ranting because we didn’t get them in and out in a timely fashion. Almost 3 hours for an oil change is not timely. Just so everyone doesn’t think the only people who post are upset I will say this, the gentleman who sold me my truck was amazing he made me feel very comfortable and I think I got a fair deal. BUT I will never buy from you again because of the incredibly poor service after the sale!

Horrible service - bought a car at 1000am - told them I would be back after 3 that day or the next. I arrived the next day at noon and the car was not ready. I was told they did not realize I was coming. They promised to get all recalls completed and nothing. They were to pick up the car, get recalls done and retrurn per the sales person. It is even in the contract. I have emailed them, called them, reported this to the 500 people who try to call and sell me more and they do nothing. I have tried to deal with this without a public review but they do not respond. The sales person lied to me. The manager will not respond. I would not shop here

very professional; didn't push extra services to be done. Ray very nice to deal with

The communication from the staff on my vehicle was terrible during its four day stay. In the four days I don’t think I ever talked to the same employee regarding my car and spent more than 30 minutes several times just trying to get someone on the phone. Leaving voicemails for people is pointless as well as they do not return your phone calls. I also paid for service when I bought my truck from this dealer and I had to ask them three times before the day of pickup to go ahead and do my oil change. On the day of pickup it was like no one knew about it and then had me wait nearly 2.5 hours for them to do the oil change which I could observe. It’s supposed to be a total inspection and fluid top off and all the technician did with my truck is change the oil, I physically watched from the window. Upon getting my car back and knowing my washer and engine coolant was low as I checked before it was brought in I asked him to fill it, he brought out a water jug and a list of excuses on why it was not done. In short, don’t know if I’ll be back to this specific Ford dealer as it appears they have several issues to work through.

Great service. Gary was super helpful!

Very efficient very fast service!!!

Dealership

Terrible first experience in the Service Department. Zero communication until payment, useless phone line, and exceeded the wait time estimate by more than double for a standard service appointment.

Sir, I left your service center very irritated. I spent two hours waiting to get a tire replaced only to discover your shop installed the wrong tire. Then it took an hour to get the correct tire installed. I spent a total of three hours at what should have taken 1 hour.

Sir, I left your service center very irritated. I spent two hours waiting to get a tire replaced only to discover your shop installed the wrong tire. Then it took an hour to get the correct tire installed. I spent a total of three hours at what should have taken 1 hour.

Lennox wallace got me in a car quick and my credit is shot nice group of people overthere

Before AutoNation Ford Marietta, I had approached another Ford dealership in Winder to purchase my first new car. We had gotten pretty far along in the buying process over the phone and email and the salesman and the financial manager told me they would call back the same day. That night, the salesman informed me that the dealership was very busy and I said he could call back tomorrow morning if that would be more convenient and I was in no hurry to finish the paperwork process that night. After lunch, that next day the salesman texted me to tell me my Ford Ranger had been sold....I had no idea there was another bidder for the Ranger and the dealership did not have the courtesy to inform me sooner. It was disrespectful and I was very discouraged. Thankfully I found AutoNation Ford Marietta. Immediately after I expressed my interest, I received a call from Ms. Noel who asked me more questions about what I was looking for. I decided to set an appointment with her the next day, still a little wary from my negative experience with the other dealership. That all changed when I talked to AutoNation. Ms. Noel took me on a few test drives, talked me through different Ford Rangers they had in stock, and helped me find the exact truck I wanted at a dealership in Florida. I am so thankful for Ms. Noel for finding me my perfect truck. She has made my first car buying experience a good one and I can’t wait to go pick up my new Ranger tomorrow when it arrives from Florida! I would recommend AutoNation Ford in Marietta. Please go see Odessa Noel and she can take care of you!

People here are very nice and work gets done fairly quickly. The reason for four stars instead of five is that the shuttle is not free. I only live five minutes from the dealership. I have used dealers in the past that would drive me 1/2 hour home and it was free. FREE SHUTTLE, Ford.

The actual quality of car service is good, however the lines of communication are terrible. I was able to drop my car off on a Friday for a recall, only for it to be done a week later. I was never notified the parts weren’t available and needed to be ordered, and I was never able to get a hold of someone on the phone, so I had to actually drive to the dealership (on 3 separate occasions) and ask someone what was going on. I was told the first time that, “there were some people’s cars that had been there for a week already and that they’re further ahead in line.” Then why make the appointment in the first place, I could have taken my car elsewhere. If you need to take your car to this dealership, be prepared to wait and be proactive in finding out what’s going on.

Everyone was so friendly and I was able to purchase a car that I wanted!

Excellent service always. The Staff is very professional.

My appointment was set for 1 pm December 11th 2020. My wife arrived on time with the car. She was then told the service would be about an hour and a half. I arrived at 2 pm. Went and talked to the service writer at 2:55 pm. Was told that they were waiting for contact from the customer because there was an issue with the oil and oil filter, but the car should be ready soon. I was never contacted about any issues until I talked to the service writer at his desk. 3:45 pm, I had to walk up to the service writer and ask what the situation was with the car. He said he should have the keys soon. 4:00 pm, he hands me the keys to my car and tells me to have a good day. I was handed no paperwork and was not told if there were any issues with my car. My wife and I walked to my car and noticed the tires had not been rotated, the tires were not rotated the last time I had service done there.(I understand things happen and it was taken care of the next day when I returned the last time I had service there.) There was grease all over one of the rims, with grease smudges all over the exterior of the car. A manager over heard my wife and I discussing all the issues, made eye contact with me, proceeded to ignore us and continued on his way. At that point we were frustrated enough that we just left, with the decision of never coming back to the Marietta Autonation Ford dealership. I could understand that an oil change could take three hours if I hadn't had an appointment and the location was covered up in work. That was not the case for this day and I had an appointment. This is twice now that I have had issues at this location

I bought a used car I had different problems with it from the day I bought it they just told me that I was on my own

Great service , excellent salesperson help us out ,throughout the whole process,Highly recommend it look for,Verley when you decided get you a new car !

Professional easy to talk too

Quality and professional dealership. Gary Baxter was great in explaining the service being performed, and what services I will be needing soon (no pressure to say yes). I can definitely tell the difference in dealerships and how they treat the customer. I got a good one. Thanks!

There are a few exceptional car dealerships and I was blessed to work with Mr Wallace at Autonation. He listened to my objective in trading; not which car I wanted. And he and his GM made it happen. What an incredibly wonderful experience. I will be back.

In a word, my experience was frustrating. Yes, they did install new windshield wipers as I requested but I can only assume they performed the Ford factory recall service because no explanation or evidence was ever offered that the work was completed. On multiple occasions I tried calling the dealership to check on the status of my car and was promised a 'call-back' from my service advisor but no call ever came until my car was ready to be picked up. I will not take my car back to this dealership ever again. I am giving this a 1-star rating only because I cannot give zero stars.

I’ve had a horrible experience here. Be very careful when doing business with them, especially when you’re trading in or they owe you something, including equity fund from your transaction. Lots of sketchy staff in sales and finance. Be very vigilant of the deal you make with them, have everything, including what they owe you stated clearly in the “We Owe” form as the Sales Manager, Terrence Sims, would try his best not to do that. Also MAKE SURE you get that form as well as all others after signing the purchase documents. A finance department staff, Tyra Lee, would try to give you the retail purchase agreement document only in an envelope saying, “This is what you need.”, withholding all other documents including the “We Owe” form in which what they owe you is stated. Be very careful.

My husband and I were searching for a Ford Edge for many weeks/months. We searched high and low, to say the least, to no avail! We test drove many far and away. We continued our search until we came upon a very specific Edge @ Auto Nation Ford Marietta. We were greeted by a very kind gentleman whom allowed us to test drive this vehicle a couple of times. After multiple texts, emails, and phone calls, we were finally able to work out a deal for this specific Edge. My heart was really set on this specific Edge as well. So with the help of Auto Nation Ford Ambassador, Mr. Taylor, along with his manager, helped make the purchase of this vehicle happen. I am very pleased thus far and we certainly appreciate all the help, time, and energy that was given to make my heart happy. I would definitely hope someone else will take the chance to allow these professionals to help you purchase that one car, truck, SUV, or whatever you are looking for !

We had an appointment to purchase a replacement key fob for a Ford 150 truck and upon arrival was told they had not ordered the fob. It was a completely wasted trip!

I was assisted by Lennox and he was so pleasant and the experience was great and it was quick so I was very pleased and will definitely be a return customer

I had a 2PM appointment today to get my truck it's first service, an oil change and tire rotation. I arrived on time and the young man that checked me in told me it would take about an hour. At 5PM I had not heard a word from the young man that checked me in or anybody else. I approached him and reminded him that three hours ago he said my service would take an hour. He scuttled away saying that it was on the rack now. Fifteen minutes later I see them pull my truck into the area where they turn vehicles back over to the customers. I see the young man that checked me in and he gestures to me. I go out there and there is somebody pouring oil treatment into the engine as the first guy hands me the paperwork. He comped the service and apologized but it seems clear to me that they were either so backed up that they should have told me so when I checked in and asked if I wanted to come in another day or it sat there for three hours then they rushed it through when the customer complained. I also wonder whether or not the tire rotation was actually done. This is my first experience with this dealer and I must say that I am not impressed.

They play games with your time. I was not impressed

The staff is always ready to give me the best advice for my vehicle, and I don't feel nickle and dimed. The service workers feel like trusted advisors, and not salesmen.

Work done promptly and professional.

Great! The entire process was excellent . Would recommend the dealership to everyone.

Good personal assistance

It's your average auto dealership. I was not impressed

Scott was friendly, funny, and knowledgeable.

Very good staff and customer service! I've bought all my trucks from them.

A huge thank you to Scott, David and all the members of the service department at AutoNation Ford Marietta. Even though I did not have an appointment, they very quickly assessed that I did indeed need a new battery in my truck and they were able to get me in and out in a very short period of time. I bypassed many locations where I could have had the battery replaced but I trust the folks at Autonation to be honest in their assessment of any issue and to tell me before any work is performed exactly what is going to be done, as well as the cost. The service department is one of the most professional ones that I’ve ever dealt with and I really won’t trust my truck with anyone else. Thank you for your professionalism! Not sure if I am using this site correctly but if it’s not showing that I gave you a five star review, that is my error because it definitely was excellent work.

I had my car towed there on Thursday 11/19/20 and I’ve spoken to one person there on that evening. Today is Monday, 11/23/20 and I’ve heard nothing. I’ve left several messages and I’ve called 6-8 times and got caught in an eternal automated telephone loop. I never got to talk to a live person again!! This is absolutely ridiculous!!! I will never purchase a vehicle from this dealership and I will never bring another car there and I will never recommend this place to anyone!!! Pathetic service department = pathetic dealership! Buyer beware!

I came into the dealership late in the evening to just test drive a used mustang, i was greeted by Greg Collins. First of all, I cant even put into words how down to earth and caring he was. Completely unselfish in every way with his time, extremely personable. You can tell he loves what he does. Not pushy or fake. He just has the right mindset. Weather i purchase from this dealership or not, it was a pleasure to meet and talk with him afterwards. Greg is the kind of guy i would bring lunch to say thanks weather i bought a car from them or not just for being a good person. Im really hoping i can find what i want through auto nation. If not ask for Greg. I left with a warm heart. Isnt that what buying a car SHOULD be like.

Wonderful car buying experience. Jazmine was so kind and helpful. She actually made it a pleasant experience which I have not had in the past with other dealerships. Everyone was friendly and easy to work with. The pricing is good and we bought a beautiful 2019 Mustang that is in perfect condition and spotless! I highly recommend!!

Made an appointment online to have the rear diff of my truck looked at since it seemed to be leaking. Called the service department to confirm they would be able to complete the work since it was short notice and I needed to go out of town. Drove 45 minutes to the dealership to be told that they would need it for a week to diagnose the issue. Wasted an entire morning for nothing. Took it to my normal shop and it was done in a few hours. Update 11/21/2020 - Vehicle broke down entirely and I had it towed here. Tried for two days to get in touch with the service department but couldn't ever get anyone to answer. Tried to reach the GM as well since they wanted to fix the issue but couldn't get anyone to answer. I will never buy anything from automation again.

GREAT COMMUNICATION AND FANTASTIC WORK!!

I brought my vehicle in for a safety recall follow-up (Door latch inspection). I dropped it off on Wednesday morning and was told they had a few cars before me. I never received a time frame of when it would be done, and figured it take only a few hours. I called Thursday and Friday and left a voicemail both days and never had a call back. I stopped in on Saturday to inquire about the status and was told it "was in process" and the service personnel would call me Monday morning. It wasn't until Monday that I received a phone call informing me that my vehicle was ready for pick-up. They did perform a multi-point inspection which was a plus. Biggest complaint was the no communication, could use improvement.

Worst business I have ever dealt with. I bought my car back in August and still have not received my tags 3 months later. I have called multiple times left managers and general managers messages with no call return. Have gone in person multiple times with still no help. No one will take responsibility for the numerous mistakes that have been made or the lack of communication within the own business.

When I called and spoke they said they could complete my recall fix in 1 day so I made arrangements and took my truck in. 3 Days later I called back and they said they wouldn't be able to get to it next week. Sad state of affairs considering they have 40 stalls and no mechanics and your just a number. I've bought 2 new cars there the latest in 2019 and I refuse to go back because the customer service sucks. I am switching Dealerships to the service I should expect. Bought Ford's my entire life, 11 new ones and this is a terrible representation of the Blue Oval

Nice people.

Extremely unhappy with AutoNation ford on Cobb parkway. Shame on me for continuing to go there because they are close to me in location, but I have finally learned my lesson. I brought my car in due to a recall notice for my car doors opening at any time while driving. I was told this would take 1 to 2 days. 9 days later I was called letting me know my car was ready for pick up. I called pretty much everyday looking to get an update on my car and left messages and finally received a call back on day 7 saying they had just started working on my car. Honestly, I know they are understaffed but all I was looking for was the decency to even receive a call with an update about my car. If they would have said we won’t be able to work on it till next week, I would have picked it up and brought it back in. I have to pay for Ubers, ask for rides from people, and borrow my parents car just to go to work. I would recommend never going back there.

Gary is an excellent person to work with. As I told him, I live beside Wade Ford and I would rather drive to AutoNation to get my vehicle serviced. Thanks everyone for the awesome service!

It took 2 days to change the oil. I asked you be sure to reset that impossible reminder message, you told me you did but you didn't so now I have to. Stop sending me emails about recalls that don?t exist or are expired or don?t apply to me.

Everyone at the dealership was very nice and helpful when it came to getting my truck fixed.

Bobby Jones and the Autonation crew took good care of us. Found a vehicle that was hard to come by and made us a good deal on it. Highly recommend.

Great Service!

DO NOT have your vehicle repaired here! I was dealing with Service Technician Dean for the past TWO months, and my vehicle still isn’t fixed. Dean has intentionally lied about parts having arriving to the facility and the status of my vehicle. I called today, spoke with “Chris”, and he was completely unbothered about his employee being deceptive to customers. I bought my vehicle from this dealership, and have referred them to other people looking to purchase a vehicle. Never again. At this point, I am unsure if my vehicle is at this dealership at all. I will be making a police report.

DO NOT have your vehicle repaired here! I was dealing with Service Technician Dean for the past TWO months, and my vehicle still isn’t fixed. Dean has intentionally lied about parts having arriving to the facility and the status of my vehicle. I called today, spoke with “Chris”, and he was completely unbothered about his employee being deceptive to customers. I bought my vehicle from this dealership, and have referred them to other people looking to purchase a vehicle. Never again. At this point, I am unsure if my vehicle is at this dealership at all. I will be making a police report.

A service appointment at Autonation means absolutely nothing. I dropped my car at 8:30am on a Tuesday and at 6pm Thursday they had done no work and no evaluation of my car. I am not going to wait until it fits into their schedule so I picked up and will take it where my business is valued. The service coordinator advised all the appointment does is get you a place in line. They could provide no estimate of repair time.

The basic work done as part of the 60k package appeared to has been done fine. I was very disappointed with the apparent lack of effort put into the review of an issue with the rear camera not working consistently on my teen daughter’s car. I spoke with the rep about the issue and the conditions when the camera malfunctions. We spoke on the phone as well and I was told that they could not detect the failure. Again, I shared the conditions and left the vehicle for another 24 hours to allow sufficient time for the technician to “take an in depth look” (Service rep’s words) at the camera issue. When I picked up the car in the late afternoon, the service rep was not there and I did not receive any communication after any “in depth look” was completed. I was told by a different service rep that they were not able to duplicate the error and could not tell me if any of the conditions I mentioned were investigated. I pulled out of the lot and stopped at a store. Less than 10 minutes after leaving the lot, the camera again malfunctioned and is still not working 3 days later. One of the conditions mentioned was to drive the car for a few minutes and then check the camera. I doubt that was done as I did not get any information about what was done. I will not be returning to this location for service or to purchase another vehicle (bought 2 of my last 3 vehicles there).

They deserve zero stars. I had an appointment this past Saturday that they did not respect. Rude people, never going back.

These folks have there act together. My salesman Lennox was extremely knowledgeable and helpful. I described what I wanted and my price point. He came back with a truck I fell in love with! I had searched the internet but i decided to go to the local Ford Dealership. I am very glad I did. Terrance (Sales Mgr) made the experience work for me. If you know what you want, great but if you don't then this team will absolutely help you figure that out.

Commitment To Their Customers !!! Mr. Carl & Mr Terrance Are Amazing , They Made My Dreams Come True !!

My sister was looking for a truck and not one sales person came outside, even though we were being watched. Bought a truck elsewhere, paid cash for a 2020.

Awesome Service very professional and quick service Gary Baxter is best service agent

Very impressed at the service!! Dean was so helpful and nice.

clean showroom, service / part department, nice people around. ordered parts by phone, pickup in store. quick and accurate service.

friendly and clean facility. Services was done in a timely manner.

Made an appointment to get a diagnosis on my car, cause it was lagging. dropped it off Wednesday morning 10/21/2020. In my mind I thought it would get checked that day since I had an APPOINTMENT. Friday came I called, was told there was a couple cars in front of mine and they were backed up and were also waiting for a diagnosis. I understood and was like ok i get it appointments are a little behind. Weekend passed, never got a courtesy call or update. mind you I have no additional car to get to work or take my daughter to school. I was having to use uber which was an expense I was not planning on using. Wednesday came 10/28/2020 and was told i would get a call that day with an update.... GUESS WHAT I NEVER GOT A CALL. called Thursday and assured me they were bringing someone else in to help run diagnosis on vehicles to assist and I would definitely get a call on FRIDAY. SURPRISE SURPRISE I NEVER GOT A CALL. SO MY CAR WAS SITTING COLLECTING DUST FOR 10 DAYS WHILE I WAS HAVING TO TAKE UBER TO WORK, TAKE MY DAUGHTER TO SCHOOL. picked up my car Saturday afternoon cause i could not afford uber or a rental. I didn't even get an apology for the delay nor a POSSIBLE EXCUSE AS TO WHAT MAY HAVE HAPPEND. THEY GAVE ME MY CAR AS IF IT WAS NOTHING TO THEM FOR HAVING MY CAR FOR 10 DAYS WITHOUT LOOKING AT IT.. WILL NEVER BRING MY CAR HERE.

The best, excellent, service rep Gary Baxter excellent. Gary Baxter is the reason I continue to return to Auto Nation Ford!

Very bad communication

Don't bother writing an email to inquire on car pricing. Recently asked about their plans for the selling the new Bronco as some out of state dealers are offering incentives. The disrespectful reply from my FIRST INTERACTION with the dealer included the following: In the realm of economics there are only two words...supply and demand. With limited supply verses demand price becomes the focus. This dealership respecting the trust and confidence of our patient clients will honor the A and Z plans. Retail customers will be MSRP plus a $699.00 Doc Fee. Let the record show we have no interest in matching other advertised discounts from out of state Ford dealers. Absolutely NO Interest in dealing with Carl Yarber nor this dealership. Easy and professional way to say the same thing would've been something like "we'd love to earn your business, however we've decided to sell the Bronco with the following terms". No sense talking down to a prospective customer. Let the record show you're not getting any profits from this Bronco buyer!

Daniel was excellent. Great customer service. He explained all the services that were suggested and highlighted tasks that were considered a priority.

I recently had major problems with my vehicle and needed to purchase another one immediately. The thoughts of going through the process of looking for another vehicle, dealing with all the haggling back and forth or the long wait time was something that I wasn't looking forward to doing. After looking at several dealership in my area (Marietta),I found a vehicle at AutoNation Ford Marietta that I was interested in and contacted the dealership to schedule an appointment to setup a test drive. Mr. James Taylor was the Salesman who contacted me and we met the next day at the dealership. As I mentioned before, I was not looking forward to the process of purchasing another vehicle but Mr. James Taylor made the experience rather smoothly. He worked really hard to get me in the vehicle that I wanted and was not forcibly trying to sell me something that I didn't want or couldn't afford. Mr. Taylor really made my car buying experience a great one and that meant so much to me. He even washed and detailed it thoroughly and filled it with gas. Thank you so much Mr. Taylor for all you have done to make this a great transaction and I am completely satisfied with my new vehicle.

I need to know, what happens with my car, a Ford Transit 250, I bought it 0 miles on July 3, I took it to the workshop because the ABS light turned on, it took a week in the workshop from September 3 to 9. On October 7, I took it back for the same problem and to date they have not delivered it to me. apart from the fact that they stole work tools that were in the van (the report was made to the police) ask me is they change it, they fix it because apparently it is a factory problem, because I can't be paying for something that is garbage

They were very efficient at getting what I had requested. The staff is very friendly Gregory Collins is awesome.

Bobby was extremely helpful I didn’t know I even qualified to purchase a vehicle. I came to get prices and within 24hrs I drove home in a new car. He really took his time to make sure I got all the features I was looking for and went above and beyond as a sales rep. I highly recommend 10/10

Thank you For the great and fast service to my ford explorer. I did not have to wait long and the costumer service was great.

Very good costumer service!

Experience was great. I got the new car that I wanted at a great price without any problems.

I was in for a recall and my service advisor treated me as if I was his own family. There was a delay in getting the car back to me to me but I would associate that with work quality of the work performed.

Worked with us, got the truck we wanted!

Best purchase price by far of any dealer I got quotes from to sell my SUV. I completed their online form, received a strong offer, and had a check in hand within 40 minutes of dropping it off. Very smooth experience.

DO NOT GIVE THEM YOUR BUSINESS! I bought A brand new van in July for my cleaning business from this dealer. I brought it in for service last week, and today when I go check on my van all my cleaning equipment and my machines are gone! The dealer tells me it is not their responsibility! And are brushing me off. Terrible customer experience from this dealer!!! I want to be reimbursed for the equipment that you lost. And I want for my van to be fixed thoroughly! I just bought this thing.

Two year old Ford Raptor under warranty was taken to Service Department at Auto Nation Ford Marietta. It took the dealership over a week to look at the problem despite having an appointment. Terrible communication, no follow up and hard to get a hold of anybody to get an update. They ordered the parts and kept my trucks for another three weeks. When driving out of the dealership the check engine light came on and transmission issues began that weren’t there before taking it to the dealership. Due to all the issues I sent an email to the general manger and did not receive a reply. I scheduled a new appointment to get the issues resolved. They held the truck for another two days and despite having a new appointment they never looked at it. The issues are still not resolved. Stay away from this dealership and don‘t buy a Ford.

I bought A brand new van in July for my cleaning business from this dealer. I brought it in for service last week, and today when I go check on my van all my cleaning equipment and my machines are gone! The dealer tells me it is not their responsibility! And are brushing me off. Terrible customer experience from this dealer!!! I want to be reimbursed for the equipment that you lost. And I want for my van to be fixed thoroughly! I just bought this thing.

I bought a 2015 Focus ST3 from them about 3 weeks ago. I am from minnesota so I flew down to buy the car. They wanted the sale in September which was fine so I signed the papers a day before I flew out. The salesman did not disclose the curb rash on 3 of the wheel. He also did not disclose a dent in the rear driver quarter panel and a small dent on the roof. When I asked him about possible repairs, as there are a few AutoNations in Minnesota he said, “we don’t fix any of that because it a used car so it is not worth it.” I would have been a little more understanding if the damage was disclosed before hand. It is quite a rude surprise when you find a car you’re buying has damage that you didn’t know about. When I went to the dealership I had to pry out how the cars systems work because my salesman just handed me the keys while talking on the phone and walked away. I have never owned a Ford and didn’t know how the SYNC system worked or any of the special features of the ST3 trim. Before I left, I did one last walk around and had to find another salesman to give me a tag to legally drive the car off the lot because there wasn’t one on there. The car was not detailed, even though their “inspection” stated so. There was dog hair all over the side bolsters, drop marks everywhere, the entertainment system has finger oils and grime all over it, dirt and hair in the carpets, and dog hair all over the cargo area. I have detailed at dealerships for years and the job they did would have gotten me in a lot of trouble. A mile after leaving the lot the tire pressure sensors went off. All four of the tires were low in pressure from 6-8psi. I am truly amazed at the lack of service and hospitality of this dealership. Especially when I flew over 1,000 miles to THEIR dealership to buy THEIR car. I am not finished with the disputes I have regarding the damage that was not disclosed and will be in contact with upper management of AutoNation. Overall, it was a very disappointing experience and I would not go back. The only good thing I have to say is that they had the exact car and trim level I wanted with decent mileage. The price was not incredible by any means but because of the damage, I would say it was not fair. The whole “non-negotiable, best price” thing is such a sham. It lets them get away with making customer pay what they want customers to pay. Considering it is a competitive business, it needs to go both ways with negotiating, in my opinion.

Never having done business with AutoNations before I was apprehensive about having my brakes worked on but my daughter-in-law recommended them so I took her advice and was glad I did. The Auto Nations manager worked hard to find a solution to my brake problem and I can drive my car now and feel safe. Thanks again Auto Nation

My experience here was nothing short of amazing. I was in the market for a Ford Fusion that I had seen online so I made a appointment to go check it out only to find out that it had been sold the day before. But that didn't stop Andrew my salesman. We walked outside and looked at a newer model Fusion but I really had my mind set on the one I saw online. So as we were walking back inside we walked past a Kia Optima so after talking we took it for a test drive. I fell in love. So after a few hours not only did I get the car i I got a 2019 Kia Optima instead of a 2015 Ford Fusion. Andrew went over and beyond to make it possible and made me feel like I was part of the family. So I highly recommend anybody looking for a new or used vehicle to stop in and see Andrew and the staff at Autonation Ford Marietta they really get the job done.

Called 4 times and was told once I'd be called back. No one called back and can't get anyone on the phone.

I had a great service experience.

They were very helpful.

I am in complete disbelief at the gross level of unprofessionalism and incompetence of this facility. I called to set up an appointment for a recall later to the drivetrain programming. I was not told by Ruben of a time that my vehicle would be finished. I was dropped off at home by a shuttle service. 3 hours later I called and was told by Dean that my vehicle was finished but I was yet to be contacted. Because the location closes at 7 and I wasn’t aware of my vehicle being done until 6:00 I had to call again and be kept in a queue for 20+ min until Dean answered the phone. I then had to walk from my place of residence to the location. A 5 min drive turned into a 25 min drive walk. Dean was kind enough to come pick up from the side of the road despite that I was 4 min away from the facility. I should have been contacted prior to anything about my vehicle being done. On the paperwork it will show that I was promised a time of 6:30 despite my vehicle being done at 5:52 according to the same paperwork. If I did not call up here sooner I probably would have not have my vehicle for tomorrow. I was told earlier by Ruben that loaner vehicles are not given for this level of recall. Nick Dudly is the service director and I expect an immediate phone call to discuss the egregious actions that took place on this day. I am extremely disappointed in the inadvertent malfeasance that took place today. I am very much so upset at having to be endure such conditions.

Man , very professional , Fast and easy, 10/10 would recommend , also verley was very patient and nice with me , i recommend him.

Simply the best

Unprofessional would be an upgrade to classify my experience with this dealership. I dropped my truck off on 09/21/20 for a water pump repair. When I dropped the truck of with Charla I left her the warranty company's phone number along with my policy number. I called back on 09/23/20 to get an update to which I was told that Charla was out and that no one had taken the time to contact my warranty company to get the authorization. I was also told by David (service manager) that I could call the warranty company myself to get the information as if that is my job to do. I asked him why couldn't he or someone in the service department call to get the information and he politely informed me that he doesn't have time to just be sitting on the phone and that they could leave a voicemail. Because I wanted my truck back, I called and got the information. When I left David the voicemail with the information he then had follow up questions about additional information he needed. In anger and frustration, I told him this is why I asked for him or someone there to call as I don't do this for a living and this is further prolonging the time to fix my vehicle. He called me later that evening to let me know that they were going to finally get started on my truck. I was like how has my truck been there for 2 days now and no one has even started. I called back on 09/25/20 and spoke with Dean who told me that my truck was still not completed and that is should be done by Monday afternoon. At this point I am beyond irritated. I called back and spoke to David AGAIN and he stated that it should be completed Tuesday afternoon or Wednesday morning. Like the nonchalant attitude about my truck being at the dealership for 8 days is mind blowing. I told him that is does not take 8 days for a water pump repair and he said that it does when you have an another warranty company. I explained to him that it only took longer because his people were too lazy to get on the phone and get the information instead of trying to send emails. I left a message for the dealership manager Eric who as of this message still hasn't called me back to know the horrible and unprofessional customer service that his service department is subjecting people to. It is beyond safe to say that I will not be taking my truck back to this dealership for anything else if I can help it. I finally got a call back from David stating that he gave me a 10% discount for my troubles. When I asked him the total, it was now $140 more than I was prepared to spend. I asked where did the additional amount come from and he told me gaskets, seals, and antifreeze which I told him were not covered under my warranty before this nightmare began. How is antifreeze $59. Like this is beyond ridiculous. No one should have to endure the level of nonchalant attitude and unprofessionalism that I have had to deal with.

Wow!!! I’m still amazed by how swift and professional working with this company was. As someone who was purchasing a car on their own for the first time, I was feeling very overwhelmed until I stumbled upon a 2019 Ford Mustang on auto trader. I reached out to the company and was immediately contacted by Jamel Carter. In addition to reaching out, he explained the entire process to me and made me feel comfortable. I was told most car salesmen will attempt to force you into a vehicle. I NEVER felt forced and he was honest with me from start to finish. He even gave me his phone number so I could contact him at anytime with questions I had while doing my research. His professionalism and patience is the reason I decided to drive the 3.5 hours to view the car. That’s when I met him in-person. I also worked with his colleague, Andrew Mills, to finalize my paperwork. After test driving the car (they gave me the keys and told me to take all the time I needed to test it out), I returned and had fallen in love with the vehicle. Andrew went through all of the paperwork patiently and even served as my personal counselor as I discussed my personal relationship while we waited lol. Not once did Andrew seem rushed or bothered. He was very informative and understanding throughout the entire process. They were like family and they both really had my best interest at heart. The process was so quick and I still can’t believe they got me in and out so fast. This is my first experience with a car dealership but I am so happy I went with Jamel, Andrew, and Auto Nation. I have already recommended this company to all of my friends and two are returning next month to get cars. Trust me when I say....this is the dealership you need in your life!!! They also got my payments lower than the other competitors for the same car. They have a customer for life!!! Thanks Auto Nation for doing a tremendous job of selecting great employees like Jamel and Andrew who truly care about their customers!!

You transferred a vehicle to the Buford location knowing that you had installed the wrong tires and purposely turning the TPS light off to complete the sale. I would never recommend you, you don’t care about the customer’s safety at all

I have had issues with the service department at autonation (Marietta) in the past and made complaints. This is time is worse. I made an appointment Tuesday morning to have my car checked out for a leak. It is now Thursday morning and I have been told it has not even been looked at yet! I have not had a car in two days and who knows how long it will take to repair it. I don’t understand why they wouldn’t tell me to take it in today rather than drop it off Tuesday for it to sit in the parking lot while I struggle to get around for the past two days.

The people at AutoNation Ford were very professional. Shout out to Aldrich, Bobby and Will for helping me purchase my new vehicle.

Automation is the best when it comes to my Ford truck. The shop is very nice and clean,,nice service

Granted I dropped my vehicle off without an appointment... but in the same token I dropped my vehicle off for an oil change at 8:45. I was told it would take approximately 2 hours to get my vehicle in and I was fine with that. However I didn't get my vehicle back until after 5 p.m. That honestly makes no sense whatsoever. Almost a whole work shift for an oil change. SMH

Both sales and service have been great to work with. They are not pushy and listen to what I request. Will definitely consider this dealer for my next vehicle purchase.

Great service. Very attention to details. Good job of explaining what service was performed. I have a great deal of confidante in the Auto Nation team.

our sales man who responded to us through Cargurus was the BEST!! We picked up our F250 drove it from Marietta, GA to Columbia, SC averaging 80mph with absolutely no problem and Mohammad made sure we had a full tank of gas to get us home. Again, Mohammed deserves SALESMAN of the Year!! Thank you AutoNation!!

Easy, prompt scheduling; very attentive service. I was well satisfied, again, at this dealership from which we purchased the vehicle in 2011.

I had a very negative experience here. To list the problems: - The car comes with a 5 day return policy to allow you to get your car checked by a mechanic. I purchased the car on a Saturday, but was not allowed to take it until Tuesday - leaving a single day to get it checked out. It required a lot of convincing for them to set the 5 day window from when I actually received the car. - The car had multiple problems off of the lot. Necessary repairs totaled ~1000 dollars. - ~$100 of this was supposed to be covered under warranty. However, when I called the warranty office, they said they did not have my file. This issue is still not resolved. - My permanent tag did not arrive before my temporary tag expired - leaving my car legally undrivable. This issue is still not resolved. - The car did not come with a carjack. The dealer agreed to order one, but it did not arrive for a month.

I had a very negative experience here. To list the problems: - The car comes with a 5 day return policy to allow you to get your car checked by a mechanic. I purchased the car on a Saturday, but was not allowed to take it until Tuesday - leaving a single day to get it checked out by a mechanic. It required a lot of convincing for them to set the 5 day window from when I actually received the car. - The car had multiple problems off of the lot. Necessary repairs totaled ~1000 dollars. - ~$100 of this was supposed to be covered under warranty. However, when I called the warranty office, they said they did not have my file. This issue is still not resolved. - My permanent tag did not arrive before my temporary tag expired - leaving my car legally undrivable. This issue is still not resolved. - The car did not come with a carjack. The dealer agreed to order one, but it did not arrive for a month.

Great place to get your vehicle serviced. Got in and out easily with quality work.

My husband and I had such a great experience buying our truck. We were actually leaving when the sales manager stopped us. He was very friendly and let us know they have trucks online at other dealers we can look at. So we sat down with a salesman and looked up trucks at other dealers. After some time he remember they had new trade ins that weren't on the lot yet. We look at them and that was it. Due to COVID19 the finance process was longer than normal but it was worth it. Everyone was very professional and kind.

Not happy with my experience. The service person(Charla)didn’t even call me and let me know my car was done and ready to be picked up she just left for the day. I kinda feel like the work I paid for wasn’t done. I’ll only go to Gary Baxter at Ford for the work. He’s very professional.

This review deserves 2 stars solely because my previous experiences have been decent. Yesterday’s experience however, was the worst I’ve had. My appointment was scheduled for 7:30. I arrived at the dealership at 7:10 where I was greeted by a service department member. I explained what was needed to be done and got a ride from the shuttle to work. The member explained that I wouldn’t be able to pick it up at lunch and that it would be later on in the afternoon. I called later that afternoon and requested the status of my vehicle. The member described that it had not gone back into service yet and that one of the things that I needed done wouldn’t be investigated until 2 days later. I told her to forget about that issue and get the tire done because I need to pick it up after work. I called back later to ask the status of the tire issue and the member told be that I would be called by her once it was out of the shop. I showed up after work around 5:30 and not only was she no longer there but the remaining individuals could not locate my paperwork, keys, or vehicle. I then took it upon myself to walk around back and locate my truck and saw that no repair had been done. I came back front where I told the guys that I found my truck and just wanted to go home. Really a complete waste of time and lack of communication.

Quickly diagnosed a flat tire and had me out in <1 hour. Very friendly and I will go back for future service

Ruben and his team did a great job! I am leaving for a 17 hour trip and they ensured my car to be road ready with oil changed and tires aligned, thanks!!

Lots of frustrating Events. When we (my daughter and I) arrived the person who we were suppose to meet with for appt was gone for day...we were not notified. No one and I mean no one offered to help in his place. My daughter needed a new key (remote dead) for Ford Escape. The Date: Thursday aug 27. Quoted $226 and pick it up that afternoon. It is now Sept 1 and just notified to pick up 5 1/2 days later. Also price is now $350. Never called to tell us price went up over 50% of original quote. Can you imagine buying a car from these people when they can’t service a replacement key. One positive note ...Charlotte returned a voicemail my daughter left

Brought my Escape in for a simple oil change and 5 hours later they were telling me I had to replace lug nuts on my tires, my battery was dead when I was finally ready to leave (completely covered in corrosion and they claimed they checked it off on the multi point inspection).

Mohammad came out to me in the lot and from the get go I could tell he was going to be a great agent. Friendly without being pushy, and he really cared about what I was actually looking for, not just pushing me into any vehicle. After an awesome Test drive with him - he made it clear that he would work with me on the price, and he crushed the deal! Mohammad was completely honest with me, let me know what he did for me on the price and the rates, and he never got aggressive or slimy on the price. Can't tell you how much i appreciated his candid honesty and friendliness.

Everyone was incredibly helpful! Scott in the service department is the man and went above and beyond to help us with our vehicle. Thank you, Scott!

They were helpful and friendly without being pushy. I got what I wanted at a price I can afford to pay monthly

Great customer service and great prices. Go in and ask for Aldrich to help you find your car!

I bought a Ranger from this dealership. I'd probably do it again. Pros * Fairly low pressure * Nice property with decent inventory * Sales team was nice and the person I worked with did not appear to be on commission, so I wasn't getting upsold on everything Cons * Like all dealerships, things take FOREVER to happen * I drove off the lot and found out the AC was blowing hot, so I had to bring it back, which led me to getting a loaner and leaving my new truck with their service department! (Note: Service department was pretty good) * They missed little details like not giving me my second key * I had to show them the vehicle in their own inventory before the believed me about the price ... not contentious, just oblivious

Absolutely horrible experience and under no circumstances would I ever recommend them. I bought a 2020 truck off the showroom floor that was supposed to be a brand new truck. Odometer statement and all of my finance paperwork stated it was a truck with 8 miles on it. Once out of the showroom, I get in to drive it home, it has 3200 miles on it. No sticker on the window stating it was a demo, salesman never mention it, nothing. My fault for driving it home but I was excited about my new truck so I’ll take blame for that. They vowed to make it right as I paid new truck money for a kind-of new truck. Knowing they were in the wrong and dodging my phone calls, they decided they could take $1500 off the price of the truck. Frustrated, I went to sign the new paperwork and had them take the Autonation extended warranty off as I didn’t want to give them any more of my money. New papers signed, done deal right? Wrong. Fast-forward to my first payment arriving, the payoff is almost $5k more than my signed finance paperwork and my payment is $100 a month more than the same paperwork. Called and spoke to the sales manager July17, told him my issue and he informed me that it would be corrected, that Ford would send out a new statement. 10 days later, nothing. I called Ford Credit to ask them if they had received any information for the dealership, nothing. Called the sales manager back and let him know I spoke with them, he assured me every thing had been take care of, that I should be receiving my new statement from Ford any time. Three days later, still no word so I called Ford Credit again. Ford Credit decided to look into it after I sent them my finance paperwork and it didn’t match theirs. Ford Credit called Autonation and found out that the new paperwork was never submitted and no action had been taken. Thankfully Ford Credit was able to get the new F&I person on the phone and are supposed to be resolving the issue. We will see. Throughout all of this, never ONCE received a call from the GM despite leaving messages for him. Nor did he ever come out to speak to me about all of the issues.

I was quoted $350 to have the purge valve replaced on my vehicle (2 hours labor at 150/hr + $57 for the part). Ended up watching a YouTube video and replacing it myself. Part cost me $40 and it took me no more than 15 minutes..the guy in the YouTube video did it in 6 minutes.

Brought my truck in for repair. I had a 730 appointment, dropped the truck off. I tried over five times to contact the shop and never got to talk to a person. Tried to contact the next day and still no contact. I just went to pick up the truck and found out it had never been looked at. No apologies just handed my keys and sent me on my way. Will never do business there again.

Wonderful amazing staff!! Worked with Greg Collins on a Friday evening and Greg reached out to me Saturday and stayed with me via text and email for most of the day. He was awesome, answering questions, sending pics, guiding me through the entire process, unlike other dealers with their generic text “are you still interested...” and not answering questions. We arrived on site after 6:30 (they close at 8pm). Was never rushed, pressured, etc. Shout out to Tyra Lee in finance!!! She was so nice after we kept her late, took her time and explained everything. We drove the car home. Love my car! Just a great experience!! Gave me top dollar for my trade in as well. A big Thank You Greg and Tyra! AutoNation Ford- you have an amazing staff! My next car purchase will definitely be there!

Car purchases always take time, this was an ok experience. The only negative was that the areas not exactly detailed there is tree zap all over my newly purchased car and the low tire pressure light came on on the way home. If I was not a singe mother of three and we are in the midst of virus crisis I would have turned around right then!!! Update: I am still dealing with this dealership after 6 months and their response time is nill. Horrible customer service, no call back or follow through!

I had a horrible experience with a service advisor named Charla at the Marietta location! She was very rude to me from the initial phone call. I had an issue with my invoice because I noticed I was charged $85 for a gas fill up and I had less thank a quarter of a tank. I went back to the dealership to address it! She was at lunch so I was assisted by Scott, when she arrived back at the dealership she approached me regarding my bill. Due to her tone I asked her to back up and remove herself from the situation because I was not only in the process of emailing the service manager, but I was also getting assistance from Scott. She proceeded to become very aggressive, and she yelled at me several times. The car was sent in for a possible gas leak, if that was the issue gas should have been added to the car to troubleshoot the issue. At one point, I was in such disbelief I looked around and asked if this was real and if it really happened, she looked at me and said they all think you’re crazy just like I do. As a black women, I was extremely offended by her tone and her approach. I am not sure why she felt it was ok to speak to me in that way! If I matched her energy, this situation would not have ended well. I am choosing to take the higher road and address this professionally. I spoke to the GM, I emailed the manager and I called the customer care line. If Charla is not fired due to her negligence and aggressive behavior I will continue to climb up the chain of command. I am not one to make every bad interaction about race, but I will say this! I watched her interact with several customers and she treated NONE of them the way she treated me! I am a huge advocate for giving great customer service, and I understand some days are worse than others! Her behavior today was embarrassing and I expect Ford to ensure she never treats another customer the way she treated me today.

On line appointment went great. No problems just in and out

We did not want to buy from a dealership but we decided to stop here anyway to see what they had. We are glad we did, Misty was our sales person and she is the best! She found us exactly what we were looking for.

Good

I got a new car through Greg Collins. It was an easy process and Greg was very professional. Highly recommend your next car be here.

Took 5 calls to get a service appointment.

Took my truck in for regular service. Advisor recommended tire rotation with service. Work completed on time. Staff was very courteous and respectful.

I would recommend anyone to work with Bobby Jones. His professionalism and patience was amazing. The experience was quick and the financing was easy and straightforward. If you’re looking for your next car please go see him NOW!

They came through after a rough start. The Sales Manager Terrance and Finance Manager Will refused to let me down. I totally appreciate their diligence 👍🏾

Charla is extremely helpful. Someone who was on the road and needed advice and help, she was more than willing to go above and beyond. Thanks girl! You’re a real superstar for your company!

On my last visit I have tried to get charge almost $500 for my 20000 miles service I ended up paying $320 which is still high amount. + I got told hour and half service I end up been there for over a 3 hours + end up having mechanical grease on my seat covers blankets

I no longer trust them. Aside from the delay in getting parts in Hope's of resolving the backup camera issues there have been several problems:. gas gauge reports that I have 0 miles to empty when I have over half a tank of fuel. GPS has gone whacky a couple of times. Replaced both batteries about 6 months ago and last week had to have AAA out to get the truck started because batteries were dead. No lights were left on and all doors were closed. Just tired of intermittent problems. I bought the truck to pull my trailer and I can't trust it to get me anywhere and back.

I scheduled an appointment on Thursday for 7:30 a.m. i got there at 7 and dropped my car off. The staff was extremely nice however the experience was not. I called a few times to check on my car. When i finally got a call back around 2:30 i was told that my car hadn’t been looked at yet. Mind you my appointment was at 7:30. I wasted a whole day and nothing was done. Out of frustration i requested to just cancel and get my car back. Also i was told that a diagnosis was $150.00. That’s ridiculous and the price has never been that high, as i am a regular customer. Since i canceled i was not charged. The staff was nice but it was a huge waste of time!

Just purchased a Expedition max and Greg was awesome to work with.

The staff did an awesome job on getting me my new vehicle. Lewis S. and Jamel was patient and kind. They really pushed to get me want I wanted and made good on what they were talking about. I would certainly recommend them to my friends and family when looking for a new car.

ScottDiSalvao,took care of everything .

Awful service center. The sales of our 2019 Expedition was great. We noticed the headlights were super dim. They were a HUGE liability and dangerous to drive at night. Took the car here and it stayed a whole day with nothing done. Kept calling Gary at the service department and didn’t get a call back. Finally got him and he said to bring it back in. Brought car back in. Still having to BEG to call us back on the status. Finally picked the car up at the end of the day. Gary states diagnostic tests were run, this was on 6/8. Gary promised he would call the next day, the 9th to give us an update. Still have not heard anything back on the car or what they will do. Called again and of course to no surprise nothing returned back. Do not take your car to be serviced at this dealership.

Always Top Notch and Professional Service!

Do not expect to get your car back quickly, expect being on hold waiting to talk to a representative, expect your representative and service manager to not call you back for days or ever. The service itself was fine however thankfully I did not need the car back quickly to get to work.

When I arrived for service, I was not looking for a vehicle. Just abiding my time with the vehicle in the shop. Mr. Collins came by and as we talked, his ability to provide the correct answers from me purchasing a new truck. Kudos to Mr. Collins.

The last time I used your service department the service representative stayed in good contact with me giving me updates on work progress and notified me promptly when vehicle was ready for pickup. Last week the service was terrible. I called several times a day wanting an up date on if it would be ready for pickup so I could arrange transportation to the dealer. After several days of leaving messages, I left a message for the service manager who returned my phone call with an update. After talking with several of the service reps they just forwarded my calls to my service agent who was not at work for a couple of days. This may seem petty to them, but for me to be without a vehicle for 4 days and having to get additional transportation to and from work each day it is very costly in time, money, and indirectly affected other people to help me out with transportation. Being a service manager myself I understand the delays in getting the job done, but for the lack of satisfying my customers questions it is the #1 priority. With no return customers there will be no more dealer to service the customer. I'm slightly disappointed as I had a good buying experience with this dealer and a previously good experience the last time I had service work done.

Big rave to my service associate, Dean. We experienced a scheduling issue due to a tardy service technician. I was prepared to accept the longer than expected wait, but Dean handled the problem professionally and exceeded my expectations without any request on my part. I have dealt with Dean before and have always left the facility feeling like he truly cares.

great place to have your truck or car serviced

Just bought an expedition 2020 king ranch James Taylor is absolutely a wonderful sales man no pressure, Nonsense totally dedicated to locating a car to feel our desires. JAmes with a very calm and gentle personality worked endlessly till all our needs were met . I’m extremely happy with the experience we had at marietta Ford be confident and ask for James Taylor

Appointment was scheduled with no problems, check-in no problems and timely completetion of service.

everyone nice, friendly, knowledgeable and quick....

My service advisor Gary Baxter was excellent! He was very caring and informed me of the repairs that needed to be done on my vehicle.

I was having a hard time finding the right car, but Mr. Gregory Collins worked diligently to ensure I got the car I wanted. He took his time and I didn’t feel pressured into buying just anything. I’ll definitely recommend Ford from now on

Since AutoNation keeps sending emails asking for my reviews, I will leave my opinion. Worst service I have ever received..... I have a 2018 F150, has had more problems then any vehicle i have ever owned. the motor has been consuming oil at an extremely high level, along with loads of other engine problems. I stated my warranty work in December of 2019, where I showed the service advisors the Ford bulletin says "replace PCV valve, if still consuming oil replace engine" PCV valve replaced, still didn't fix it. So it goes back in the shop, for around 2 weeks, to Change the dipstick and filler tube...... yes, a DIPSTICK... (like that will prevent the engine from eating oil). Run through their oil consumption test again, and no surprise, engine still not working properly. Ford finally agrees to replace the engine, and my advisor has me rush the truck back up there, and says it will be finished in about a week and half (this is in March of 2020) Fast forward 2 MONTHS later, and ford still has my truck sitting there torn apart, and tells me they've been waiting on parts, but they're back ordered. After 2 MONTHS of sitting doing nothing, I have no had to ask them to put my truck back together with the old motor (so i can have a Vehicle again), and I still to this day have not heard when they will receive the parts to fix my truck. I can almost guarantee I can order whatever parts needed, and have them sitting on my doorstep within a week. Seems outrageous that Ford cant seem to get these parts though. Probably due to being warranty work, so they could care less. they already have your money from the $45K piece of junk vehicle. So to sum it up, after almost a half of a year fighting with these people, I have accomplished ABSOLUTELY NOTHING! (except not having my truck for a total of about 3 months, and wasting a ton of my time) If your thinking about getting any kind of work done here: DON'T.

Professional service & Quality service!!! I hope All locations are as GREAT as the location on Cobb 41!!!

Mr. Gary Baxter is an excellent, polite, and knowledgeable advisor, he explains what the car needs and the estimated cost of the repairs...The technicians work hard and make a great job always, I have never returned to the dealer for claims or incomplete/insufficient repairs. The facility looks very clean, smells good, and it is well organized all the time; with the COVID-19 situation, the dealer is taking all the precautions to make the place safe for employees and customers.

Gary answered alll my questions (I?m not that knowledgeable about cars at all) at my first time here! As a woman we often feel like going to the service center we could get ?worked over? but not here everyone was very helpful and made me feel like I was in control. Gary made sure I was taken care of!

I walked in very apprehensive and walked out very happy as the owner of a 2017 Nissan Altima. The salesman I worked with was Verley Rhooms and the finances were handled by Will Payne. Verley was knowledgeable, funny and honest. He was able to answer my questions and put me at ease with the whole experience. Will was also able to answer my questions and put me at ease. I was so happy with the car buying experience and my car that I convinced my boyfriend’s sister to buy a car through Verley the next week.

I always receive Excellent Service from AutoNation Ford. I would recommend them for all your service needs.

Scott in the service department is the most helpful and pleasant staff member. He has a a great attitude and makes your visit easy and stress free! I definitely recommend this service center.

They were so helpful and nice to us about finding a new car. They were professional and knew what they had and the cost. They let us know about rebates or any new discounts without us having to ask. They worked with us to find a car that will fit our abilities to pay. We were very satisfied with the vehicle we purchased and the help we received.

Scott was super helpful and made my visit easy! Great customer service and work was done in a timely manner!

Richard got me in and out on a recall service call within 45 minutes

Just bought my 4th Escape. Amanda Burby was my awesome salesperson for this transaction and she was such a pleasure to work with! I’d recommend any of my friends to her!!!

my most recent service appointment did not go well. It took over four hours for a basic old change, tire rotation and filter replacement. I had an appointment and was told 1.5 hours upon dropping off the car.

All the workers in the Service Department are friendly and helpful.

I had a back door issue - car not locking - I was told I needed to buy a new assembly for it. No pressure - it was $ 615.00 - did not have that much budgeted. I will be back in April to get it fixed.

Very pleasant, on time experience.

We took our car in with an appointment on Saturday. We told them we thought the breaks needed replacing and had a noise in the front of the car. After about 5 hours we were told all was ok. Breaks were good and they couldn?t hear anything that would be an issue. When the car was picked up the service tech heard the noise And said it was the drive shaft. Needed both sides replaced. Why did the service tech not see this????????? Oh and by the way it needed breaks. !!!! We Left the car for service and did not get service.

Service department was phenomenal. I brought my car in for tire rotation and oil change. Waited in lounge. Approximately 1 hour. Five stars.

The experience is always outstanding and customer friendly and everyone makes you feel comfortable and relaxed. You are taken care of in a timely fashion and your question and concerns are treated with respect and expertise.

The service advisors are quick to greet you and take care of you. They go above and beyond!

Mohammed was great never any pressure. Best dealership experience I have ever had. Never knew buying a car could be painless! Five stars!

I decide to go in for an change with out an appointment. I was in and out in no time for an oil change

After 17 years of living under massive oak trees, my '03 Expedition developed a leak over the driver's door. The service department brought in am expert who fixed the leak straight way and managed to undo my FlexSeal tape fix, leaving no trace. (I thought this tape was impossible to remove based on past experiences.)

Went in for an oil change, Great customer service!!!

Excellent experience-brought my Ford Escape Titanium in for a door latch recall and Dean (service writer) took care of me and my vehicle in a very professional, courteous manner-good service is so important to me and I will recommend this dealership to anyone thinking about purchasing a vehicle or needing their repair service-this dealership is also very organized and neat and that is also very important to me-Janice McManus

Mandatory Warranty Door Recall work. Had an Appt for Monday 0800 hrs, dropped off truck at 0700 hrs. Came back at 12 noon to get a set of keys out of my vehicle, found it parked in parking lot not being worked on. Vehicle not worked on until Tuesday and completed late that afternoon. Got call on Wednesday morning saying complete. Service Dept Rep apologized for the Mechanics who push warranty work to right since they don?t make as much on money on that type of work. Without vehicle for 3 days instead of 1 day due how mechanics at this dealership handle basic warranty work. Management needs to address this issue for the ?CUSTOMER? and stop the stall tactics with warranty work. Have driven Fords my whole life.

It was a wonderful and my salesman Mr Collins is the best.

Gary was very professional and very personable. Pleasure to do business with.

Will never ever come back to this place, after having my car for more than a month I got it back with scratches, My fault for giving them a second chance. The first time they scratched it also! Stay far from this place! They are Terrible

This was a pretty good experience overall. My salesman, Muhammad Tahir, was very helpful and knowledgeable. I would recommend this dealership to anyone looking for a new vehicle.

Clean organized service department. Did not wait long.

I had a great experience with AutoNaition when I purchased my F150. Working with Brandon Smith and Giorgio Ligeon was a great experience. Thank you for assisting me in finding me what I want and needed at a reasonable price. Great Job.

Joseph Disalvo was great! He made sure my repairs were done and got me a rental instead of having me wait!!

The sales and financing team at Auto Nation Ford in Marietta was by far the best experience I have ever had. I met Greg Collins while looking at cars with my son, 2 years later I accidentally called Team Ford when while trying to contact another Ford dealership and Greg Collins answered the phone and asked my name he totally remembered me, my son everything about our first time meeting, we laughed hung up. When it was time for me to buy a car I knew I was going to Greg, he had become a friend by this time. They found me the perfect car, took such great car of me. I'm a customer for life and my family members will be as well with their next car purchase. The Service Department, the same great care that the sales team showed you get here as well. They have easy drop of service they make sure you are well taken care of and that you understand everything that they will be doing. They are organized in their work schedule as to make sure every customer is accommodated to what best fits the customer needs. And, your car comes back clean!

They were awesome as usual. Dean and Kendall took great care of me. i was in and out much quicker than expected to meet a deadline. i will definitely be coming back!!!

WORST PARTS SERVICE EVER!! The only reason they dont get 1 star is because they covered our "services" and we ended up not having to pay but it was a massive hassle! First we had to wait THREE weeks for an appointment, which in itself is crazy. So my wife gets there to service a pretty simply task of checking the tire pressure, sensor and an oil change. My wife has out 8 week year old infant with her and says she is going to wait. After TWO HOURS have gone by she asks how the car is doing and they completely FORGOT about the car knowing that she is waiting. After that it was a downhill slope of them constantly lying and trying to make up their mistake of forgetting about us. It got to the point we just wanted our car back and would take our services elsewhere where we are appreciated. They said "it is coming out of the shop" for 60 MINUTES trying to buy time. We had to tell the manager to stop what they are doing and give us the car because the crying baby and frustrated mother just wanted to leave....NEVER AGAIN!! Ill go anywhere else for service on my car. You lost ALL respect from us

We purchased a new vehicle from this location a year ago. 11 months later there was a transmission leak. Took it back to dealer. They kept vehicle for 30 days with very little communication and great difficulty getting in touch. They gave us a rental through enterprise who then erroneously charged us massive rentals fees. (This was because the dealer was also not responding to Enterprise and they understandably needed their payment. Which was supposed to be taken care of by Ford who now owes us for bounced check fees and other overdraft fees) The same day we complained to Ford corporate our vehicle was magically ready. A week later we noticed the transmission leaking AGAIN and it was making terrible noises. Took it back and they said it was fine and the vehicle was just “learning how we drive.” Haha! We have now taken it to another authorized Ford repair shop who states that the ENTIRE transmission needs to be rebuilt and it is NOT safe to drive. Upon informing the original dealer, Autonation of this they stated that it wasn’t their fault and instead the parts they installed must’ve been bad. Absolutely unacceptable. This service department put my family at risk but also lied and is trying to pass the blame to anyone but them. Updates to come. Highly do NOT recommend.

Left Ala at 8am got to Ga at noon, car was waiting, drove for 20 min, sign all papers, changed insurance coverage, got on the road home at 3pm, got home at 5:45 , best ride ever had in a LEXUS , safe and sound. Great experience.

I have owned 7 Ford F150's and 1 Ford Explorer and between my wife and kids we have owned 14 Ford vehicles without a single issue with any of our vehicles. My latest F150 had a problem with the Vista roof window and I ran into the customer service buzzsaw here with Service Director, Renold Bridgemohan and his team of agents. Complete lack of customer service skills, empathy, care and concern for customers and deadline commitments. Run from this dealership as quickly as possible.

It?s too soon to tell the quality of the repairs, as they just took place.

WORST PARTS SERVICE EVER!! The only reason you don't get a 1 star is because the manager covered our "services" and we ended up not having to pay for it but it was a massive hassle! First we had to wait THREE weeks for an appointment, which in itself is crazy. So my wife gets there to service a pretty simply task of checking the tire pressure, sensor and an oil change. My wife has out 8 week year old infant with her and says she is going to wait. After TWO HOURS have gone by she asks how the car is doing and they completely FORGOT about the car knowing that she is waiting. After that it was a downhill slope of them constantly lying and trying to make up their mistake of forgetting about us. It got to the point we just wanted our car back and would take our services elsewhere where we are appreciated. They said "it is coming out of the shop" for 60 MINUTES trying to buy time. We had to tell the manager to stop what they are doing and give us the car because the crying baby and frustrated mother just wanted to leave! She finally got the car after being at the dealer for almost 4 hours and they claimed to finish everything but we left not only unhappy but also didn't trust they actually did the services correctly either. This all could of been avoided if A) they didn't forget about our car and actually took us like a serious customer that reserved an appointed for their undivided attention, isn't that the whole point of making an appointment in the first place? and B) okay you forgot about the car sure whatever, but don't constantly through your teeth that its almost done its almost done. If they told her 2 more hours then my wife could of just left and came back instead of torturing her to make her wait there. ....NEVER AGAIN! Ill go anywhere else for service on my car. You lost ALL respect and trust from us

Donovan was so kind and honest. Great service writer. My f-250 Super Duty Diesel needed an expensive part but they found a bulletin for a cheaper fix. Saved me $1000 and got my truck out when promised ⭐️⭐️⭐️⭐️⭐️

We have been customers of this facility since 1996 and have been through several ownerships of the dealership. This last visit was by far the absolute worst service. Enough to say never again. The lack of professionalism and customer care for a simple oil change was simply unacceptable. We will now be searching for a new dealership for service.

Great place to get service done friendly service reps. Very clean

Repair was satisfactory but I have not received a copy of repair invoice as of today and repair was made on Dec 26th. Service advisor was supposed to email it to me.

I was so happy to have Donovan as our rep advisor. We initially came in stressed out over our car, not knowing what was wrong. But he assured us they would figured it out! And he fulfilled that promise. He took time with us to test our battery and ask additional questions about the history of car to try to gather more info for the diagnostic. He took his time even with knowing they were 30 mins from closing before New Year’s Eve. He was candid about what the problem could be good and bad as well as what the next steps would be from a service standpoint. He was in constant communication with us via phone. I highly recommend Donovan he was knowledgeable, patient, proactive and considerate anyone who appreciates authentic customer service he is your man! Thanks again!

I was so happy to have Donovan as our rep advisor. We initially came in stressed out over our car not knowing what was wrong. But he assured us they would figured it out! And he fulfilled that promise. He took time with us to test our battery and ask additional questions about the history of car to try to gather more info for the diagnostic. He took his time even with knowing they were 30 mins from closing before New Year?s Eve. He was candid about what the problem could be good and bad as well as what the next steps would be from a service standpoint. He was in constant communication with us via phone. I highly recommend Donovan he was knowledgeable, patient, proactive and considerate anyone who appreciates authentic customer service he is your man! Thanks again!

Service was great. Appointment easy and accommodating. Thouroghly explained and answered questions.

Very attentive, accommodating and knowledgeable service advisor. Thanks!

Mr. Braxton is one of the most timely and kind people I have ever encountered. He greeted me with warmth and kindness and was efficient with my time.

Gary is always great to work with. He insures that I am happy with the service on each visit.

I bought my car in for a warranty repair after having bad experiences with my selling dealer. Dean did a great job and communicated as needed. The repair was done correctly and my car was returned to me clean!

I've worked with Gary Baxter for over 10 years on my service needs. He has always given me good information and honest opinions on my service issues without trying to upsell me. He also keeps me up to date on scheduled maintenance and any recalls that are relevant to my vehicle.

This is my second new vehicle I purchased here and will be buying a third next go round. I live a hour and some change from this place everything is handled through email and all I do is come in and sign and drive. Friendly staff and sales.

Come see me ! Let’s put you in a vehicle 🚗

I took my truck in to AutoNation Ford for an oil change and tire rotation. The job was done well in a reasonable amount of time.

Friendly service, Solution to the problem, accessible prices

Richard is one of the best technicians. He was very professional and friendly. He explained important information to be about getting a car serviced be that I’m a first to me car owner. My experience was an excellent one.

My service when i take my car to the dealership

Had a wonderful time here buying my used Tacoma. The salesman was polite and answered my questions. The manager was equally as helpful and I feel I was given a fair price for the truck. The truck is running great and looks great inside and out. I am very pleased with the experience I had here.

A piston broke and my engine exploded while I was driving on the highway. I was fortunate enough to be able to safely get myself to the side of the road and wait for AAA who then towed my car to this location. After over a week going back and forth with Ford about why my warranty should cover this (2013 Ford Escapes have a clear history of engine problems, look up the recall history), they finally pinned it on the place where I had my oil change, saying it was a "loose oil filter". I asked for an offer on what they would pay me for the car and the offer was so low that it was offensive. They took a full week to get me into a rental car as well. I would not recommend this Ford location or Ford period. I plan to sell and switch to a different car as soon as possible.

A piston broke and my engine exploded while I was driving on the highway. I was fortunate enough to be able to safely get myself to the side of the road and wait for AAA who then towed my car to this location. After over a week going back and forth with Ford about why my warranty should cover this (2013 Ford Escapes have a clear history of engine problems, look up the recall history), they finally pinned it on the place where I had my oil change, saying it was a "loose oil filter". I asked for an offer on what they would pay me for the car and the offer was so low that it was offensive. They took a full week to get me into a rental car as well. I would not recommend this Ford location or Ford period. I plan to sell and switch to a different car as soon as possible.

Great Place. Nicest people. Great atmosphere

Donavon Foehser was my service advisor and he was extremely helpful, as my front left tire disintegrated while traveling at 70 in the fast lane and subsequently tore many parts and wiring out of wheel well and under hood area.

Megan and Gio provided excellent customer service and I will buy all future vehicles from them, business as well as personal!

I took my car up here for a simple diagnostic that would be paid for by the company doing work on my car. The service advisor informed me as well that I had a recall on the passenger air bag. Saturday morning when I dropped the vehicle off I stressed the importance of having my vehicle back by Monday afternoon several times. Saturday evening I got a call saying the diagnostics were complete and that they were able to touch base with the company paying for the diagnostics. Ford provides me with a shuttle ride up to the dealership to pick up my car but upon my arrival I am informed that my car is in pieces and the part they need for the air bag won’t be in until Monday morning. The service advisor assured me that the part would be in and the car would be ready for Monday afternoon. Monday morning I call to see if the part came in. It did not. I asked if they could put the car back together and I can reschedule after the part comes in they told me they would not be able to put the car back together today. I reminded the service advisor that I had a meeting in Atlanta I had to attend for work later today and I need a way to get there. The service advisor stated he would set me up with a rental car until my car is ready. Within an hour the service advisor called me back and let me know he had set up the reservation and also the address I needed to go to to pick up the rental car. I explained to him that they have my car right now and I don’t have a way to get there. The service advisor informed me that their shuttle driver was not here today and that I would have to get an Uber or Lyft to get to the rental car and that they would not reimburse me for that because they are paying for the rental car. I then directly asked my service advisor for the phone number of the agency of the rental car and he refused to give me the number and instead offered me excuses saying they won’t be able to pick you up for hours. After some back and forth exhausting my options of information I could get from the service advisor and the call ended, I looked up the address he gave me for the rental agency to see if I could find a phone number myself. The address was not listed as the rental agency and no phone number associated with it. I called back to the ford dealership and requested to speak to a service manager. I explained to her my issues and she told me I need to talk to my service advisor. I informed her that the reason I was calling her was because my service advisor refused to give me the phone number for the rental agency so I could pick up the rental car even after I directly and specifically asked for it. Eventually she gave me the phone number and I was able to get the rental car. But they never mentioned the $150 deposit required for the car. Fast forward to Wednesday I go to pick my car up and my service advisor tells me I have to pay a balance before they will release my car. I asked him what the balance was for and he said for the diagnostics. I told him that it should have already been paid for on Saturday and that I got a confirmation from the company that will be performing services on my vehicle that it was taken care of. After calling said company the service advisor remembered he wrote down the credit card information of the company on a sticky note and kept it in a drawer. He then ran the credit card and released my car. I have a few concerns. 1 Why would u start the repairs for something you don’t have the parts for especially after I stressed the importance of having my vehicle. Either give me the option to reschedule the repair after the part comes in or offer me a rental from the beginning. 2 What is the issue with providing me the phone number for the rental agency? 3 I question the safety and security of customers personal financial information. Keeping sticky notes of credit card numbers in a drawer that was not even locked just doesn’t sound like good practice. I’m glad it was not my information. My service advisor was Joseph D.

Richard Kiker is just an overall great guy! He does what he says he?s going to do, is good at communicating along the way. And he doesn?t overpromise.

Verley Rhooms is an outstanding sales person. He made my experience quick and painless.

Excellent customer service. I just bought a brand new car from a different dealership and unfortunately it already had an issue (it was a bumpy ride). I took it to Autonation Ford because it was much closer to home. They quickly identified the issue (flat spots in all four tires) and a solution (get new tires). They were even willing to reach out to the other dealership to see if they would be willing to ship the new tires to Autonation. Even though they identified the issue and went through the trouble of helping me, they didn’t charge me a cent because it was a brand new car that shouldn’t have had an issue in the first place. Their service department is personable, professional, and they have excellent communication skills. I highly recommend this dealership to any Ford customer.

Excellent customer service. I just bought a brand new car from a different dealership and unfortunately it already had an issue (it was a bumpy ride). I took it to Autonation Ford because it was much closer to home. They quickly identified the issue (flat spots in all four tires) and a solution (get new tires). They were even willing to reach out to the other dealership to see if they would be willing to ship the new tires to Autonation. Even though they identified the issue and went through the trouble of helping me, they didn?t charge me a cent because it was a brand new car that shouldn?t have had an issue in the first place. Their service department is personable, professional, and they have excellent communication skills. I highly recommend this dealership to any Ford customer.

Gary Baxter was able to provide me with clear communication and AN Ford got my car in and out in the same day (for the recall work that needed to be done). I also appreciated the shuttle ride to and from work. A great experience.

great service. all problems . very helpful service

Go by and ask for Hayden!!! He is the best!

Great experience: Friendly representative Courteousness and willingness to help was impeccable.

I always book my appointments with Gary Baxter. Gary is top notch and always works very hard to make my visits for service excellent. Thanks very much Gary!

My husband owns a 2013 Ford Focus Electric with an extended warranty, bought at the time he purchased this from Auto Nation Ford. It has been at Auto Nation Ford on Cobb Pkwy since Oct. 4 for repairs (28 DAYS AS OF TODAY!!) because the car had no power & was towed to their shop. Mr. Kiker, service advisor assigned to this repair, has given us MISINFORMATION and POOR SERVICE since the car’s arrival. We were given a rental car and told it would be covered once the car was diagnosed and during the repair. However, we have since been told that FORD WOULD NOT COVER THE RENTAL CAR, EVEN FOR THE 10 DAYS AS WAS GRANTED WITHIN THE EXTENDED WARRANTY!! WE NOW OWE $$$$ FOR 28 DAYS OF CAR RENTAL and still have NO IDEA of when we can expect the car to be repaired, as our phone calls and requests for information go unanswered!!!! The mechanics have tried multiple repairs to no avail and on Wed., Oct. 23rd determined that the battery must be replaced, however they said that FORD MOTOR must approve the replacement. As of today, we still have no idea WHEN or IF this will be done!! Ford Motors also has been ineffective in moving this repair to completion. WE HAVE NO CAR AND MUST PAY FOR A CAR RENTAL WITHOUT ANY IDEA OF WHEN THE CAR WILL BE RETURNED IN WORKING CONDITION!!!! Additionally, we were given incorrect information multiple times throughout October concerning what was/was not covered on our extended warranty (this dealership could not even FIND our warranty through the Auto Nation company records!! – My husband researched their website, found the warranty, and proved we had this coverage!!) This is tedious, expensive, and frustrating!! BUYER BEWARE OF FORD & AUTO NATION AND THEIR EXTENDED WARRANTIES, AS IT IS NOT HONORED!!!

Very easy process - good deal. Very happy with trade.

I went in to have a recall done on my Ford Fusion. The service was great! The wait was minimal! The waiting room is spacious and comfortable! The service crew is amazing!!

Great customer service. They work with you in buying the vehicle to get you the best price and financing.

Muhammed Tahir was extremely knowledgeable about the features of the Edge and the Escape. He explained them easily. He was so pleasant and easy to work with. He was so professional and so patient answering all my questions. The issue was with Eric "The Closer". An agreement was reached and signed by me and it was then reprinted and submitted to Finance. When the Finance Man reviewed the details of the contract with us, we discovered that 3 major items totaling $1,500 had been removed from the agreement that I had signed which made the deal more advantageous to the dealer. We felt like we had been cheated and lied to and disrespected. This is the third car we have bought from this dealership and we had never been treated this way in our previous experience with this dealership. We requested to speak to Eric, but he never came to talk to us. We appreciate Gio in Finance resolving our issues by reinstating those items. The above scores are due to the treatment by Eric, NOT Muhammed or Gio --- they were both exceptional. Had Eric been honest, the dealership would have gotten all 5's. We appreciate Gio and Muhammed and their professionalism and positive attitudes and their help in getting us into our Escape.

Just do what you say you will do!!!

Thank you Gary and Scott Ray for having an amazing customer Service skills. I was in at 730am, rental car at 740am and back by 5pm to get me truck. Thank you

Be honest, no bait and switch.

The individuals of the service department were courteous and friendly. Yet, what was supposed to be ready the next day before 1pm was only ready the following day at 1pm. While a 24h delay is not a big deal in itsef, the lack of communication made it infuriating as it put some really unnecessary organizational constraints on us (remember : you are short a car ...). After multiple calls left hanging at the end of a telephone tree and multiple update calls we never got , we finally got the car back.

I was very impressed with the sales assistance that I received from "Geo" Giorgio Ligeonn and Muhammad Tahir. Their expertise enabled my purchase of the F150 KING RANCH SUPER CREW CAB WITH A 6 1/2 FT BED to be the most enjoyable and non stressful purchase of a new vehicle that I have ever experienced in my entire life. I sincerely appreciate both of you gentlemen in handling the sales process with professionalism.

We were very pleased with the outstanding service and help that was provided for us!

I bought my 2010 torch red Mustang here and the entire staff made my experience stellar . I drove off the lot like a rock star and would definitely recommend them if your looking for a great dealer experience !! Catch me if you can ... varOom

Gary was the best! Will be back soon!

great price & service all the way around

I had a Mustang airbag recall that needed to be taken care of. Richard Kiker was my contact there. This guy took great care f me and my car. He had great communication and saw to it that the repair only took one day. I would highly recommend AutoNation Ford in Marietta. Ask for Richard Kiker and you'll be in great hands.

I visited this dealership to purchase a used car I found on a webpage. The whole process went extremely well. My representative Greg Collins is a very friendly, kind and professional person. Gio Ligeon (finance) i is a professional finance person. With Greg and Gio, I got the best experience in purchasing cars. I enjoyed my visit very much. I highly recommend them and this dealer.

Was not greeted by a service staff. I had to walk into an office to be serviced. If the service Dept will mainly focus on appointments then that need to be stressed or advertised.

Very dissatisfied with the service department . I found my experience to be unprofessional and rude and I would not choose this dealership for any future service.

Everyone was very knowledgeable and very concerned that all my questions were answered to my satisfaction, which they were. A good experience buying a new SUV.

AutoNation has great customer service especially mr.dean witmore and his manager.Any one thier car fix this is the place.They did a great job on my transit.

Salesman James B. was very helpful throughout the purchasing of our new Ford Escape. Five Stars.

Awesome experience Greg Collins is a great salesman! Love my new truck!

Excellent customer service.

They go over & above to meet your needs. Everyone is friendly & caring.

I believe the only thing that I was not satisfy about was for the fact that nobody explain me the status report of my car. This could be a very good opportunity to offer some other service and gain more business. I ask for more information and the lady who dispatch me just told me that everything was good but I notice somethings that I will have to take care of them soon.

Long trip to get there but worth the drive. Excellent people at this facility. Had a couple minor problems with truck that i got repaired and they will reimburse me for.

The service team was very helpful and answered all my questions. Service was completed on time as promised.

Prompt and courteous, friendly staff.

This dealership has made my first experience purchasing a vehicle a living nightmare. The day I inquired about the vehicle I was interested in was the first day they received the vehicle to their lot. They did not do any maintenance on the vehicle or clean it before they offered it to me. They said they would clean it before I actually picked up the vehicle as well as throw in a tint on the windows. I asked has the car been serviced and they said it would be before I came back to pick it up. It was not. The tint was not done either. I had to continually bring the car back to tell them what has not been done and everybody acted like they had no idea what I was talking about. Ever since I received the vehicle I have been back to the dealership for service to be done with the radiator, transmission, engine, and now the oil filter leaking. Those are things that should have been detected prior to the vehicle even being able to be sold. I’ve had the car for two months. Although it is a used car, there is no way that the amount of driving that I’ve done caused those issues in the vehicle. They sold a car with false information and have caused me to lose time and money. I am very disappointed in how this establishment is ran and will NEVER recommend this dealership to anybody.

Shopping for a used car can be treacherous especially when you are on a tight budget. Not only did AutoNation have a good selection of pre-owned vehicles, they treated me with the same courtesy as if I were buying a brand new vehicle. Special thanks to Mr. Greg Collins for all his help in getting me a car that I could afford.

The service department is horrible at returning customer phone calls. They have had a business vehicle for a week, and just now have diagnosed the problem. We have had to call for updates on the status - multiple times, one time even being asked what the vehicle was there for. They don't seem to see a problem with the vehicle being there for that long. Their response was the service guy who has our truck is out of the building at training.

responsiveness, customer service

Great experience!!! Love my new GT!! 💛

Mr. Greg Collins helped me out through the whole process and was very kind. He was very helpful over the phone before I arrived and also got the truck reserved for me.

Great Service. I bought my mustang there and never had it serviced any where else.

The service check in process was slow and frustrating. The on line service process assigned me to the new service advisor. She was on the phone. 2 other advisors were available but did not help. It was a long, long wait. Once the car was checked in, the rest of the experience was satisfactory.

I just had a battery replaced on my hybrid. Staff was friendly and helpful. Waiting room and bathrooms clean and had entertainment.

I am so thankful to the employees at AutoNation Ford Marietta. I had quite a few recalls on my Escape and they fixed everything fast and perfectly. They even had a rental car for me while they worked on my Escape! Their customer service is top notch and these guys are the best. Scott DiSalvo helped me through the process and should be recognized for his ability to to connect with his customers and assist with their vehicles. From now on, I will only trust these guys with my car in the future and would recommend them with five stars! Thank you so much!

Great people to work with, I just had them service my 2018 F150 and the staff at Autonation Ford was fantastic. Richard Kiker, Our Service Advisor, Was very friendly and informative and got us quickly taken care of. I’ll definitely be back!

Very professional!!! Highly recommend.

Megan Smith was my S ales Associate and she was AWESOME! She intently listened to what I said I wanted in a vehicle and took notes, Then she asked a few questions to clarify my wants. Next, she was ble to tell me what vehicle would fulfill my wants. It took a day or two before the specific vehicle was available. Nevertheless, on my first visit, she had me sit in a similar while she showed me all the features that would be on the vehicle I would be considering. Between visits, she kept me informed about what was taking place. She was very patient and met with me and my family many times. I give her the highest recommendation possible.

Gregory was a great salesman. He made us feel at home. Never pushed us to buy something we didnt want or need. Answered all our questions honestly.

Worst customer service ever! I wish I had read all the bad reviews before purchasing a truck here. Live and learn!

Great salesperson (Megan!) and considerate staff. Had some issues getting a minor repair done properly and so had many visits to dealer, but they took care of me. Sometimes used cars just take some time to work out!

We were looking for a new truck - a Ford F-150 - and had been to several dealerships with which We were not impressed. We contacted Megan Smith by telephone - not knowing her - and she was responsive and sent us exactly the information we had been looking for - as no other salesperson had. we met her a few days later, and she could not have been more gracious, personable and knowledgeable. We were impressed with her on every level and can recommend her without reservation. In addition, everyone with whom we came into contact at the dealership was friendly and responsive - with none of the pushiness that one might expect from a dealership.

Richard K. was my service advisor. He was very professional and made sure I was taken care of.

My sales agent was Marc Essley and he was patient , understanding, and provided good advice. I purchased my first new car ever and love it. Thank you Mr. Essley for your Great services.

Great customer service and everyone was so professional. I would definitely recommend this place to anyone looking into buying a car. 👍🏼👍🏼👍🏼😊😊😊

Greg Collins was #1 in sales and courtesy in the purchase of our vehicle. We felt he was honest and treated us like “family” while dealing with him during the week after meeting with him and deciding on our vehicle. Of all the dealerships that we visited, Greg played an important part in our decision of purchase.

Our sales associate, Megan Smith, did an outstanding job of helping us choose the right vehicle for us fully explaining all the features. She had three vehicles of the type we were looking for ready for our inspection when we arrived. She answered all our questions with patience and courtesy. The overall experience was very pleasant and we love our car. This was the fifth car we purchased from this dealership.

We have purchased several vehicles from this dealership. We love to do business with Carl Yarber. He is always very thorough and informative.

I didn?t like the service at all , it was a bad customer service I ever had.

Greg was very unfriendly assisted us to the fullest. I recommend to anyone that wants a good deal on a good vehicle . I will be returning for another buy.

Me and my partner where assisted by Greg Collins and Gio Ligeon. Greg called me a day prior we made a decision and out of 10plus dealers and cars we where looking at he was the only one who took time to call and help me. As soon as we arrived to the dealer he was waiting andnshowed us around and made us feel welcome as well. Gio took over and walked us through the finances and made sure i got the best deal for my payment. We enjoyed our time there and felt like home. Wouls recommend to everyone!

Years ago I would never use the dealer for maintenance and repair due to cost, value and service. Ford Autonation changes that thought process

I bought a 2016 f150 on April 24th. check engine light came on the 25th, a few hours later t was "fixed". the following Tuesday the 30th the check engine light returned so I brought it back on the first. I have called everyday to have them say tey are waiting on parts and it will be tomorrow. now they are claiming Monday. to make it worse my service write has not called me once. I have had to call multiple times daily and after 4 days so.eone has finally told me the issues and parts they are waiting on. the service has ruined my purchasing experience. I would appreciate an email address for the general manager

5-2-2019 In for a factory recall, oil change and tire rotation on my 2018 F-150. Made an appointment, had several followups prior to that time. Scott DiSalvo was the service advisor. Took a little while longer than anticipated, but Scott kept me updated as I waited. I highly recommend Scott! People courteous here, nice facilities. It's easy to find fault in an automotive service facility and many post such things, but few tell of their good experience. I would recommend AutoNation Ford Marietta AND Scott DiSalvo!! Give Scott a call, he'll look out for your best interest and take care of you.

Greg Collins was very helpful in suppling me with all the technical information that I requested to help me pick out the proper size truck that I needed.

Find competent service managers/personnel. Seven hours after my appointment the vehicle had not been seen and my phone calls had not been returned for two hours. Service writer lied to service manager about my instructions. This was my third bad experience with this non service dept. There will not be a fourth.

It was a car buying process. I haven't bought a car in years but I am grateful to have bought one from Greg. he is such a gentleman and treated my friend and I like we were all that mattered that day. I told him what I had to work with and he was able to get me a vehicle without any issues.

The wait time was far too long for just an oil change. The place was not busy and it still took over 2hours.

Greg Collins was the Sales Associate that assisted me with showcasing the used truck in which I was interested. Greg was very helpful, accommodating and not ‘pushy’. I hadn’t intended on making a purchase that day but ended up doing so. Matthew Johnson in the Finance Department was professional and easy to work with, too. Overall, great truck-buying experience.

Great customer service. They were awesome. The facility was very clean and the even had food for the employees

I brought my explorer in for the carbon monixide recall and to have my push button start fixed - Dean has the car for 7 hours- then he tells me that he can't get the car stared - so nothing has been fixed...I take my car back and tell him that I would return in the next day or so...The folowing day I go to Batteries plus and for $11.... I have a new battery on my key and problem fixed...Dean was setting me up for a diagnostic charge and who knows what else.... I will not return to Autonation ever again....

This is the second time I come back to Ford Auto Nation in Marietta. We loved the help, the welcoming, the options Mr. Greg Collings and Mr. Gio Ligeon offered us. As a Hispanic family we really appreciate when someone makes us feel welcome and as important as any other buyer. Mr. Collins (sales) is the best sale person and he was very understanding of our needs of being a big family. Mr. Ligeon (finance) took amazing care and he took the time to talk on the phone with my husband to explain some concerns about the car we bough. Thank you so much.

Great team on helping me buy my new car!

This is the best dealership in Atlanta. After having a horrible experience with Naley Ford in Sandy Springs I didn’t wanted to hear more about Ford. However GREG COLLINS, from Autonation gave such an excellent service when we visited Autonation that we end up buying the car. Greg Collins went above and beyond.

I worked with Marc and Hal. They are awesome because of the level of concern and care for my situation. I am looking to rebuild my credit and this awesome team put me in a 2019 Ford Escape at a great rate. This is the first car I have ever purchased new. I loved my experience from Marc down to the finance manager, Giorgio.

Lousy customer service! They had my car for 24 hours not a single call from anyone. I went there and took my car from them

My Sales Rep Marc Anthony was Amazing! He made my purchase simple, quick and easy! I had been to several dealerships and was turned down or asked for more money down, but they got it done. Thank You Autonation Marrietta

Richard Kiker in service is very attentive and a great guy to work with. I appreciate his attention to detail.

I went to the service department today about a car I had for only 30 days. My transmission was giving me issue and all I ask for was for a dealership location who had a loaner car. The service agent was very rude to me and had me in tears. I went to Victor the Service Manager and informed him of my issue and I did not display any care. I politely asked him to locate a location with a loaner and was told “Good Luck.” I found that very rude. I went to Wade Ford location who able to fixed my transmission at zero cost and they had friendly atmosphere !!! I am highly disappointed with the Marietta location.

Great job nice guy I plan on being back in the future and coming to see this guy thanks once again for the help sir

Very nice experience - it took a little over a hour to have my car serviced. Although I had called previously about the part, they had to be sure they had it that morning. Luckily they did and all went smoothly.

Megan and Diana were a great team and a pleasure to work with. They understood our needs, were patient, and dispelled with the usual dealership round around. We dropped communication with a lot of other dealerships prior to landing at AutoNation Ford in Marietta. Glad we came, glad we bought, and glad with our new Expedition. Note to other dealerships, this is how you win business and grow repeat customers.

The service advisor did a great job, parts and install on my truck were perfect.

No issues at all. Friendly staff, process was quick and easy.

excellent service and relaxing

Buying and trading-in your car can be stressful, which can make the experience unpleasant. It should be fun and exciting, you're buying something that'll be an extension of who you are for the next 5/10 years. Every person I dealt with throughout the entire buying process was awesome. It's rare these days to find a team of folks that holistically enjoy their jobs. No sweaty palms or second thoughts for my experience. I couldn't be happier to make this huge decision with the help of AutoNation Ford. I want to mention my sales associate, Greg Collins. He went out of his way to help me understand a feature of the manual transmission, that at first, stumped us. It took some time and a few phone calls, but in the end he wouldn’t let it go until we had our answers. To end this experience, I worked with Matthew Johnson in finance. He’s hands down one of the coolest, calm money guys you’ll ever have the pleasure of working with. Top quality service from a team of folks and dig cars and trucks as much as you do, maybe a little more.

I bought a sexy black mustang eco boost that I've been wanting for a while. when I first arrived in Ga, I bought my first ever brand new car from this dealership and went back again for my new one because of my salesman Greg Collins. healways takes the best care of me.

Buying and trading-in your car can be stressful, which can make the experience unpleasant. It should be fun and exciting, you're buying something that'll be an extension of who you are for the next 5/10 years. Every person I dealt with throughout the entire buying process was awesome. It's rare these days to find a team of folks that holistically enjoy their jobs. No sweaty palms or second thoughts for my experience. I couldn't be happier to make this huge decision with the help of AutoNation Ford. I want to mention my sales associate, Greg Collins, as he went out of his way to help me understand how to use a specific feature of the transmission. It stumped us both, but we work it out together. To end my purchase, I worked with Matthew Johnson, who is one of the coolest and laid back finance guy you'll find anywhere. This is hands down the best car buy experience I've had in 20 years.

this was my second time purchasing a mustang from this dealership. Greg Collins is my salesman for life and extremely effecient and professional. He always has a winning smile on his face.

A definite 5 star experience! Megan (and the entire team at AutoNation Ford Marietta) provided perfect customer service. Megan was knowledgeable, friendly, patient and made the process of purchasing my new car totally enjoyable. I would highly recommend her and the dealership....also, their popcorn is pretty delicious ;)

After unsuccessfully chasing another Ford dealer for this airbag recall, I contacted Ford Corporate and was put in contact with Auto Nation Ford. They were professional, helpful and went above and beyond, during this service replacement. I liked the Service team very much! Great people, great service. I am a happy customer!

Greg Collins was great to work with. He was friendly, knowledgable and explained everything in detail, even though we didn't buy a Ford! That alone made it worth the drive to Marietta and we love our new car!

Greg Collins was great to work with. He was friendly, knowledgable and explained everything in detail. That alone made it worth the drive to Marietta and we love our new car!

yes, I would recommend AutoNation Ford

Greg Collins is hard working individual! That will get your needs met . Will buy a car from him everytime. Great customer service. :D Thank You Autonation Ford

Jimbo was an AWESOME salesman! We conveyed what we needed and he kept in touch with us until we found the perfect car. SOOOO HAPPY!

Jim Boh made sure he met my needs with my circumstances. Great customer service, always followed and made sure ther key players were available. I would recommend for anyone to come see him at AutoNation Ford Marietta

I took my 2014 F150 in for a coolant leak. I was told it would be over $900 to replace 3 hoses and the coolant reservoir. After looking up my problem on the internet the fix is a $5 O ring that takes approximately 30 min to replace. I found numerous blogs referring to the exact same problem I was having and all of them the fix was the same. All said that the dealership was wanting an exorbitant amount of $ to repair with replacing unnecessary parts(such as the reservoir and hoses). If this had been my wife or daughter they may have authorized the work not knowing any better. BAD BUSINESS Autonation Ford Marietta.

Gary Baxter did a great job in getting me taken care of. He does a very thorough job.

Scott was very nice when making the service appointment, and Richard went the extra mile when I was at the dealer. Richard explained the process and kept me informed, including an advance estimate for approval before doing the work.

Knowledgeable service department. In particular a very good service writer named Gary Baxter. Gary has great product knowledge and an honest desire to provide the customer answers and see to it that they receive great service.

This was one of the best car buying experiences I've ever had. The Sales person really took the time to understand my needs and situation and worked very hard to help me with every step of the process. When it came to start talking numbers, this team went above an beyond the call to help me get out of a negative equity situation and left me in a better position with my new Ford F-150. I am extremely impressed with this dealership and the folks I worked with and I am super happy with my new Ford!

I dealt with Gregg C and Giorgio and both were exceptionally pleasant! I was very nervous about buying another car after my car was totaled. They both made the process smooth and less hectic.

After looking for a car on a three day weekend and having to deal with some pushy sales people it was a delight after three days to have Megan Smith as my sales rep . She was so wonderful. Did not feel pressed at any time she was so patient answered all my questions. I ended up buying a car from her that I loved and I’m very happy with. Megan comes very highly recommended not your average sales person. Thank you Megan!

They truly take the time to remove the stigma from the dreaded car dealership. They listen to your wants and needs and without the dealership pressure come up with a customize deal. This is and outstanding dealership that is highly recommended. The customer waiting area could be improved.

Mr Baxter took care of a recall issue that Wade ford did not repair correct. Will be back for other services but will only deal with Gary Baxter.

I was in and out in two hours! The service I received from Jimbo and Gio was phenomenal. I will always come here for my car buying needs

Got everything fixed in a timely manner. Even had the odd DEF part in stock and didn't have to wait.